5.0 of 5
Average of 208 Google reviews
Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.
AI summary of their website
From their website, servpro
These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.
AI-generated summary
AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.
Reviewers praise professional, friendly, respectful, and courteous staff
Prompt response times
Thorough and efficient cleanup
Clear and helpful communication
AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.
From their website, servpro.com
Not checked by FairPipes yet
We do not have license records for New York yet. Look up this business on the state licensing board's website.
Hours as listed on Google; we have not checked them.
From Google
Renee Gaudioso
New Great price Exceptional and timely services. I highly recommend Servepro! Services Mold inspection, Flooring Response time 0–1 hr
Business reply
SERVPRO of West Monroe County
Renee- thank you so much for the kind words and sharing your experience.
From Google
Michelle
New Not sure Servpro was a lifesaver when I had a sewer backup from the street into my finished basement. Jim, His son Josh, and their crew responded immediately and were very empathetic and calming to me over the entire traumatic process. I lost everything in my beautiful finished basement. Communication was excellent throughout the entire time, so I always knew what was going on and when they were coming back to check an eventually to pick up their equipment and finish the job. I highly recommend Servpro, but I hope you never need them! Services Flood restoration, Flood cleanup, Water removal, Sewage cleanup Response time 1–2 hr
Business reply
SERVPRO of West Monroe County
Thank you so much Michelle! We appreciate you taking the time to share your experience.
From Google
John Stapleton
New Not sure Large tree fell on our kitchen roof from an intense rain/wind storm. Josh's crew laid down plastic & removed counters, cabinets,stove top & island and dried & assessed damage. Josh went above & beyond by sealing my eave with plastic to keep rodents & insects out & advising me on tree removal. I am 100% satisfied with the timeliness and results of their work!!! Services Water damage-related cleanup & repair Response time 1–2 hr
Business reply
SERVPRO of West Monroe County
Thank you so much John! We appreciate your trust in Josh and our crew to help you during a stressful time. Thank you for sharing your experience :).
From Google
Dwight Lowe
New Not sure Did a great job at the building I work at great customer service as well Services Flood restoration, Flood cleanup, Water removal Response time 0–1 hr
Business reply
SERVPRO of West Monroe County
Thank you so much, Dwight! We appreciate you sharing your experience.
From Google
J&J Properties
New Reasonable price Fast, responsive and did a great job!! Services Flood restoration Response time 1–2 hr
Business reply
SERVPRO of West Monroe County
Thanks a lot, J&J! We appreciate your kind words about our fast and responsive service. Our team is dedicated to doing a great job, and it's wonderful to know that reflected in your experience with SERVPRO.
From Google
Danielle Shelton
Not sure Services Water damage-related cleanup & repair
Business reply
SERVPRO of West Monroe County
Thank you so much, Danielle! We truly value your review and appreciate your support of SERVPRO. If there's anything more you'd like to share about your experience, feel free to reach out.
From Google
Lilian Kim
Incredible customer service and communication! They serviced my home and communicated with our insurance company. Would highly recommend.
Business reply
SERVPRO of West Monroe County
Lilian- thank you so much for your trust in SERVPRO. We appreciate you taking the time to share your experience!
From Google
Nick Vatalaro
Services Service not listed
Business reply
SERVPRO of West Monroe County
Thanks a lot, Nick! We truly value your review and appreciate your support for SERVPRO. If you need anything in the future, don’t hesitate to reach out.
From Google
Joyce Greenwood
Overpriced Services Flood restoration
Business reply
SERVPRO of West Monroe County
Thank you, Joyce!
From Google
Travis Traywick
My experience working with Servpro was extremely positive. For the duration of the project I had constant and direct communication with the owner of the company Jim Wandtke. He and his team refused to let me settle for the bare minimum, taking the time to source the best materials for my budget and completed the job without cutting corners. I would fully recommend the servpro team for and restoration needs! Services Remodeling, Water damage-related cleanup & repair, Fire damage cleanup & repair, Plumbing
Business reply
SERVPRO of West Monroe County
Travis- this is amazing. Thank you so much for taking the time to share your experience after your house fire.
From Google
linda somerville
Kind Friendly Prompt Quick Quiet Services Service not listed
Business reply
SERVPRO of West Monroe County
Thank you so much for the awesome review, Linda! We appreciate your trust in SERVPRO.
From Google
Amy Weider
The team at Servpro was Excellent! Eli and the guys were very professional and knowledgeable! I am very thankful they were there to help us out during this stressful situation! Services Flood restoration
Business reply
SERVPRO of West Monroe County
Amy- thank you so much for trusting Eli & our team with your water damage. We appreciate your review!
From Google
Holly Burgio
Great price To say I’m satisfied would be an understatement. Jim, Mike, Eli, Jordan, and the entire Servpro team were incredible. After my house burned down to the studs last year, I was completely distraught and honestly didn’t think I’d ever get my home back. Servpro came in, assessed the situation, communicated with me every step of the way, and truly listened to my thoughts and concerns. They worked tirelessly through winter storms and spring rains to rebuild my home and get my family and me back inside. They did an absolutely amazing job—my home is now truly my dream house. I am so grateful to the Servpro team for taking such a devastating situation and turning it into something so positive. They handled everything from beginning to end, making the entire process feel easy. They took the time to explain each step and made sure I understood what was happening throughout. An absolute dream team. Services Fire damage cleanup & repair
Business reply
SERVPRO of West Monroe County
Holly- thank you so so much for the amazing review! We are beyond thankful you trusted our team to bring your home back to life after your devastating house fire 💚
From Google
chris dardis
Serve pro and Mike were excellent during our rebuild and demo after our house fire. They were professional, timely and always got back to us. Highly recommend.
Business reply
SERVPRO of West Monroe County
Chris, thank you so much for the awesome review. We know what you went through with your house fire isn’t easy so we appreciate your trust in Servpro 💚
From Google
george perkins
Services Mold mitigation
Business reply
SERVPRO of West Monroe County
Thanks for the great feedback, George! We appreciate your 5-star rating and are grateful for your support of SERVPRO of West Monroe County.
From Google
Michael
Reasonable price Services Water removal
Business reply
SERVPRO of West Monroe County
Thank you, Michael!
From Google
Peter Timm
Great price The guys at Servpro were there for me in a big way, after I had multiple pipes burst (leaving a massive mess). Serpro was through, helpful and always professional. I can confidently recommend them. Services Flood cleanup
Business reply
SERVPRO of West Monroe County
Peter- thank you so much for the review and trusting us with your water damage!
From Google
brian seewagen
Not sure Services Flood cleanup, Water removal
Business reply
SERVPRO of West Monroe County
Thank you for the 5-Star Review, Brian! We appreciate your trust in SERVPRO :).
From Google
Sean P Martin
Reasonable price Quick response, professional damage assessment & cleanup. Polite & efficient personnel. I would strongly recommend them. Services Mold inspection, Flood cleanup
Business reply
SERVPRO of West Monroe County
Sean- thank you so much for the review- we appreciate your trust in SERVPRO for your water damage!
From Google
Nancy Ziembiec
From the moment the crew walked into the house we knew we were in good hands. They crew was knowledgeable, courteous, respectful and reassuring. They explained everything and answered all the questions we had about their services. I was so relieved when they began their cleanup and happy when the were done. Also, we had such a rapid response to our call for cleanup. Kudos!!
Business reply
SERVPRO of West Monroe County
Thank you so much Nancy for the amazing review. We appreciate your trust in SERVPRO with your water damage.
Showing 20 of 208 reviews
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From Google
Business reply
SERVPRO of West Monroe County
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