4.9 of 5
Average of 127 Google reviews
Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.
AI summary of their website
SERVPRO of Central Monroe County provides cleanup, restoration, repair, and construction services for homes and businesses in the Rochester area. The locally owned franchise handles fire, smoke, water, storm, and mold damage, along with specialty cleaning. The SERVPRO brand says it has provided cleaning and restoration services since 1967.
From their website, servpro
These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.
AI-generated summary
AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.
Reviewers praise staff professionalism and courtesy
Reviewers praise efficient, thorough, high-quality work
Quick responses to emergencies
Reviewers praise clear communication and explanations
AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.
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Open photo 6 of 6From their website, servpro.com, and Google
Not checked by FairPipes yet
We do not have license records for New York yet. Look up this business on the state licensing board's website.
Hours as listed on Google; we have not checked them.
From Google
Jay Jay
New Keyon was really great ! would recommend him to EVERYONE
Business reply
SERVPRO of Central Monroe County
Thanks for the great feedback, Jay! It's wonderful to know that our team made such a positive impression. We appreciate your recommendation and are here to help whenever you need SERVPRO.
From Google
Marqwila Powell
New Dirisbel and Keyon responded immediately, we appreciate them at Pinnacle
Business reply
SERVPRO of Central Monroe County
Thank you so much, Marqwila! We appreciate your kind words and are glad our team was able to respond promptly. Your support means a lot to us at SERVPRO.
From Google
Loraine
New Servpro responded really fast and we appreciate Keyon and Dirisbel
Business reply
SERVPRO of Central Monroe County
Thank you so much, Loraine! We appreciate your kind words about our team. It's great to know that our quick response made a positive impact, and we'll be sure to pass along your appreciation to Keyon and Dirisbel. Your feedback means a lot to us at SERVPRO!
From Google
Gabriel Carvajal
New Servpro responded really quick and we appreciate Dirisbel and Keyon
Business reply
SERVPRO of Central Monroe County
Thanks for sharing your feedback, Gabriel! We're glad to know that our team responded quickly and that you appreciated their assistance. Your satisfaction is important to us at SERVPRO.
From Google
connie dees
New Dirisbel and Keyon got the job done
Business reply
SERVPRO of Central Monroe County
Thanks a lot, Connie! We're glad to know that our team efficiently completed the job for you. Your satisfaction is important to us, and we appreciate you taking the time to share your positive experience with SERVPRO.
From Google
Ingri Aguirre
New These guys are awesome especially Keyon
Business reply
SERVPRO of Central Monroe County
Thanks a lot, Ingri! We're grateful for your kind words and are pleased to know you had a positive experience with our team at SERVPRO. Your appreciation means a lot to us!
From Google
Betty Nuggs
New
Business reply
SERVPRO of Central Monroe County
Thanks a lot, Betty! We truly value your review and appreciate your support for SERVPRO. If you have any further feedback or thoughts to share, we’re here to listen!
From Google
Olivia Brooks
New Amazing service, quick response, the entire team is great!
Business reply
SERVPRO of Central Monroe County
Thanks for the great feedback, Olivia! We're glad you had an amazing experience with our team and appreciated our quick response. Your satisfaction is our priority at SERVPRO.
From Google
Anabelle Del Valle
New They are best, they were fast when we had an emergency and did a great job!
Business reply
SERVPRO of Central Monroe County
Thank you so much, Anabelle! We appreciate your kind words and are glad our team was able to respond quickly during your emergency. It's great to know you were satisfied with the job we did!
From Google
Michie C
New They are the best ! I will choose them each time !!!! Services Office & workplace cleaning, Carpet steam cleaning, Deep clean Response time 0–1 hr
Business reply
SERVPRO of Central Monroe County
Thank you so much, Michie! We're grateful for your kind words and are glad to hear that you choose SERVPRO for your needs each time. Your support means a lot to our team!
From Google
Michelle Simmons
Reasonable price Tianna, Justin and Matt were wonderful! We had a ceiling collapse in a bedroom, leaving it unlivable. Once we got the estimate and on their schedule, it was smooth sailing. The team was diligent, hardworking and professional. We would call them again in a heartbeat! Thank you Servpro! Services Carpet steam cleaning, General carpet cleaning, Deep clean, Service not listed Response time 4–8 hr
Business reply
SERVPRO of Central Monroe County
Thanks a lot, Michelle! We appreciate your kind words about our team. It's great to know that Tianna, Justin, and Matt provided diligent and professional service during your situation. Your willingness to call us again means a lot, and we’re here to help whenever you need SERVPRO in the future!
From Google
Kelly Hanning
Great price I had an unexpected water damage in my partially finished basement. SERVPRO came out, communicated everything clearly, and handled it with incredible customer service throughout the entire process. Thank you so much! Services Service not listed
Business reply
SERVPRO of Central Monroe County
Thank you so much, Kelly! We’re grateful you shared your experience and appreciate your kind words about our team's communication and customer service during your water damage situation. It's our priority to assist our customers effectively, and we're glad we could help you.
From Google
Daniel O'Brien
Great price Myles, Dirisbel and the whole team have been great to deal with! Services Service not listed
Business reply
SERVPRO of Central Monroe County
Thanks for your thoughtful feedback, Daniel! We're glad to hear that our team has been great to deal with. Your support means a lot to us at SERVPRO.
From Google
Ron
Jade and servpro team did an amazing job at my neighbors house!
Business reply
SERVPRO of Central Monroe County
Thanks for the great feedback, Ron! We're glad to hear that our team did an amazing job at your neighbor's house. Your support means a lot to us!
From Google
Regina
Business reply
SERVPRO of Central Monroe County
Thanks for your support, Regina! We truly value your review and are grateful for your positive feedback about SERVPRO.
From Google
Brenda Gardepe
Not sure I was just at a home near me that had a fire in there living room. ServPro was hired to clean from top to bottom upstairs and down stairs. They didn't show up till 10:30 every morning. Took an hour lunch along with at least 2 breaks during the time they were there and then left by 3:30 p.m. There was between 8-11 people there for 7 or 8 days. Everyone went on breaks and lunch at the same time. When they said they were done with the job every room was still a disaster. Everything they touched to clean is sticky. Every window looks like they are fogged over but they are still dirty after they supposedly washed them. Rugs are still dirty after they shampooed them. There is so much more that they missed. Severely disappointed in there service and will never recommended them. Services Service not listed
Business reply
SERVPRO of Central Monroe County
Thank you for sharing your thoughts, Brenda. Our team takes pride in delivering outstanding service and would value the opportunity to discuss your concerns further. Please feel free to contact us at your convenience.
From Google
McKenzie Allington
Reasonable price Our basement filled with water when our sump pump failed while away on vacation. Jade was at our home asap on a Sunday evening and was amazing throughout the 3 day process. We were confident that we were getting fair, factual help from her and the other members of the team. Although this situation was definitely a nightmare, we gladly opened our doors each day to the friendly nature of Jade and Donta. Services Service not listed
Business reply
SERVPRO of Central Monroe County
Thank you so much, McKenzie! We appreciate your kind words and are glad to know that our team provided the support you needed during such a challenging time. It's great to hear that Jade and Donta made the process easier for you. Your satisfaction is important to us, and we’re here to help whenever you need.
From Google
Tabby Cingranelli
Not sure Amazing experience even in a moment of chaos and crisis! Kind, courteous and efficient! Jade and Donta were incredible and made the whole process simple. Services Service not listed
Business reply
SERVPRO of Central Monroe County
Thank you so much, Tabby! We're thrilled to hear that Jade and Donta provided you with such a positive experience during a challenging time. 🌟
From Google
Sandra Senka
Things look great! They were wonderful!
Business reply
SERVPRO of Central Monroe County
Thank you so much, Sandra! We’re thrilled to hear that everything looks great and that you had a wonderful experience with SERVPRO of Central Monroe County!
From Google
Alice Mchail
Not sure Great customer service! Jade and team very professional and helpful Services Office & workplace cleaning
Business reply
SERVPRO of Central Monroe County
Thank you so much, Alice! We truly appreciate your kind words about Jade and our team's professionalism and helpfulness. 🌟
Showing 20 of 127 reviews
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From Google
Business reply
SERVPRO of Central Monroe County
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