5.0 of 5
Average of 115 Google reviews
Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.
AI summary of their website
High Quality Restoration handles restoration work for homes, businesses, and property managers in Rochester, Buffalo, and other Western New York communities. Its work includes recovery from water, fire, storm, and mold damage. The company reports a 2020 founding and more than 20 years of industry experience.
From their website, hqrdry
These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.
AI-generated summary
AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.
Team's professionalism
Team's quick response
Quality and thoroughness
Team's clear communication
AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.
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We do not have license records for New York yet. Look up this business on the state licensing board's website.
Hours as listed on Google; we have not checked them.
From Google
ashleigh herkimer
High Quality, specifically Ron and Chris, turned a bad circumstance into a complete stress free situation. I am so happy with their work and most importantly their customer service was EXCELLENT!!!!!!!! I didn’t have to worry because Ron handled everything with my insurance company. Ron was very commutative and truly cared. DON’T GO ANYWHERE BUT HIGH QUALITY RESTORATION!!!!
From Google
Jason Bucci
Great price Ryan and the HQR crew came out to our home to cleanup after we had a basement floor drain overflow. We were previously quoted for a lot more than we actually needed by a different company. Not only was Ryan honest and super-knowledgable about the situation but his guys were extremely professional, courteous and thorough. They did a great job from top to bottom and our basement is now the driest it's ever been. Call them! Services Flood restoration, Mold inspection, Flood cleanup, Water damage-related cleanup & repair Response time 0–1 hr
From Google
Greg Horn
The crew showed up the same day I called, did a great job. In addition they left equipment here to make sure everything dries out. Couldn't ask for more! Services Flood restoration
From Google
linda merisola
High Quality Restoration is TOP NOTCH in professionalism, work ethic and pricing! ALL areas are amazing!!! So impressed with how THOROUGH restoration was on paper and photos to hand in to our HOA. It was an amazing detailed document. Finished work was immaculate. Highly recommend this company ....you will NOT be disappointed! Services Flood restoration
From Google
John H
HQR did a fine job on a small project. Their price was competitive and fair. I recommend them.
From Google
Gino Prestigiacomo
We have worked with Ron through the years and we have also referred customers to Ron and it’s always have a positive experience. Responsive, reliable and highly recommend.
From Google
maria perez
Great price The people are very friendly have great communication. The price is great! I would definitely recommend them to anyone that is in need of home repairs. Services Flood restoration, Remodeling, Mold inspection, Flood cleanup, Flooring
From Google
lidia burda
Great price Ryan, Chris, and Ronny have been very professional, informative, and helpful throughout my entire experience working with them. Thank you! Services Flood restoration
From Google
hannah faulk
After a sewage backup I had no idea what to do or who to call, a friend recommended HQR and it could not have been happier. Their team was responsive and cleaned up the mess that day.
From Google
Allison Hanley
Ron and his team were very professional and communicative after my upstairs toilet flooded. They responded within 45 minutes at 10pm and did a great job. I would recommend them to anyone! Thank you soooo much.
From Google
Johnathan Raimondi
Great price These guys are the real deal. A+ service! Services Flood restoration
From Google
Kyle Lake
Great price High Quality Restoration deserves a Nobel Prize in home rescue. One minute my basement looked like SeaWorld, the next it was dry enough to host a yoga class. Their crew showed up faster than my in-laws when they smell free food, and they worked so hard I felt guilty just standing there. They even managed to save my rug, which I was ready to launch into the sun. If I could give them six stars, I would, but I’m not sure Google has that kind of power. High Quality Restoration didn’t just restore my house, they restored my faith in humanity, my will to live, and possibly my credit score. If your house ever tries to become a water park, these are the people to call! Services Flood restoration, Flood cleanup
From Google
Andrew Moser
These guys were great - they got the job done fast, and were professional to work with.
From Google
Riverwood Tech Campus
We have used HQR for commercial needs and they have consistently provided solid results. The team is professional, reliable, and efficient. Communication is clear, and the work is completed on time and to a high standard. Great local company!
From Google
Samantha E
Great price Outstanding water damage restoration service! The team responded quickly, communicated clearly, and worked efficiently to dry out our basement. They were professional, respectful of our home, and truly eased a stressful situation. Highly recommend! Services Flood restoration
From Google
migdalia ortiz
Great price Services Fire damage cleanup & repair
From Google
Jenna Ricigliano
Ron at HQR was extremely helpful in answering all my questions and was very responsive. I would highly recommend HQR based on their professionalism and and communication!
From Google
Aiden Pellow
Ryan, Chris and Phil were a pleasure to work with. I hired them on behalf of my clients and they didn't disappoint. The walls in the basement were very wet so the dry lock wouldn't stick so they went the extra mile for my clients and drilled some holes in the block to relieve the water. Then they came back another day to finish the job and it turned out fantastic. Thank you guys for your effort!
From Google
Clay Nier
I hired HQR to help deal with some interior damage from an ice dam. They were quick to get out and get the walls/floor opened up and begin drying everything out. Chris really went above and beyond, answering all of my (many many) questions and helping accommodate our anxious dog. This was our first damage to our home and Chris and the HQR team really helped to ensure it was as smooth as possible for us. I highly recommend them for any restoration needs!
From Google
Camryn Holtz
Professional staff and excellent service!! I compared pricing and quality to others in the area and no one even came close to the value HQR provided.
Showing 20 of 115 reviews
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From Google
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High Quality Restoration
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