Rochester

4.9 of 5

Average of 198 Google reviews

Positive and negative reviews

  • Positive 194 reviews, 98% of all reviews
  • Negative 4 reviews, 2% of all reviews
  • Not counted 0 reviews, 0% of all reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

AI summary of their website

About Blue Bear Restoration

  • 24/7 emergency service

Blue Bear Restoration is a family-operated restoration company serving Rochester and surrounding areas. It handles water removal and damage restoration, fire and smoke cleanup, mold remediation, and sewage cleanup for homes and businesses, including projects ranging from basement pump failures to large commercial losses.

Services

  • Water damage
  • Mold remediation
  • Fire damage

From their website, bluebearrestoration.com, as of October 24, 2026.

These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.

What their website says

24/7 emergency service
"You can contact us 24 hours every day for water damage restoration."
Water damage
"Water Damage Restoration Rochester NY"
Mold remediation
"Mold Removal / Remediation"
Fire damage
"Fire Damage"

AI-generated summary

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

What reviewers like

  1. Professional, courteous staff

  2. Prompt, responsive service

  3. Clear, ongoing communication

  4. Reviewers praise thorough work and careful cleanup

  • Written reviews used: 186
  • Made on October 24, 2026

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

Photos

From their website, bluebearrestoration.com

Call (833) 258-3232Visit website

License record

Not checked by FairPipes yet

We do not have license records for New York yet. Look up this business on the state licensing board's website.

Details

Hours
  • Every day Open 24 hours

Hours as listed on Google; we have not checked them.

Reviews

From Google

Sara Czernikowski 5 of 5

New Great price We had a flood in our finished basement and the project was a huge undertaking and needed to be done in a really tight timeline, Kyle and the Blue Bear crew went truly above and beyond what we could have hoped for. They were communicative, quick, clean, and did everything absolutely possible to get us the results we needed. I cannot recommend them enough and will only call these folks moving forward. Took all the guesswork out of a stressful situation and made us feel so confident our trust was with the right people. Thank you all so much for what you did for us!! Services Flood restoration, Flood cleanup, Water removal, Mold mitigation Response time 0–1 hr

From Google

Nick Iacchetta 5 of 5

Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Flood restoration

Business reply

Blue Bear Restoration

Nick thank you so much for all of the kind and encouraging words. We will continue to strive to provide that sort of experience to all of our clients. Once again thank you from all of us here at Blue Bear Restoration.

From Google

Michael Smith 1 of 5

The initial tech that came to my flooded basement was great. Documented everything, setup a dehumidifier for me and let me know more people would come tomorrow to put in air blowers and more dehumidifiers. I already removed the standing water, it was only wet drywall/carpet at this point. Texted me the next day they had a busy schedule and couldnt get me in, fine, next day same thing. After a week 1/2 of texting when someone would get to me they finally sent me a random email with an estimate to demo my entire basement for 15k that included 31 air blowers in my 1200 sq ft basement. Called them and asked to give me a quote for just drying the basement, told me the majority of the quote was the equipment being put down and it was "only a couple hundred dollar difference" and wouldn't do it. Did the math on their quote and the drying would've only been about 5k. Told them to come take their dehumidifier and leave. When they were here the person picking it up said "yeah this should've been done a week ago" really? That's why I called you a week ago. Rented my own dehu and air blowers to dry it myself. After a week my basement is completely molded over from wet drywall. Hired a new mitigation company to remove the mold and they're only charging me 3k! Thanks Blue Bear! Services Flood restoration, Flood cleanup, Water removal

From Google

Pamela Monroe 5 of 5

Reasonable price It was a pleasure having Blue Bear Restoration come out for an estimate. They are very professional and thorough with much detail! I would recommend there services to family and friends. Services Flood restoration

From Google

Alexandra Napier 5 of 5

Business reply

Blue Bear Restoration

Thank you Alexandra

From Google

Aaron Slocume 5 of 5

Great price Danny was very professional and easy to work with Services Flood restoration

Business reply

Blue Bear Restoration

Thank you Aaron. Donny and the team really appreciate it.

From Google

Johnny A 5 of 5

Business reply

Blue Bear Restoration

Thanks Johnny

From Google

Ian Gauger 5 of 5

Not sure Blue Bear did a great job. They were courteous and diligent. We would use them again. Services Sewage cleanup

Business reply

Blue Bear Restoration

Thanks Ian the kind words really make the difference. I am glad we could help.

From Google

Jane Truax 5 of 5

Reasonable price A couple of weeks ago I had a hot water tank leak that went under my hardwood floors in my basement. I called Blue bear restoration and they were out there very quickly with dehumidifiers and fans taking care of the problem. They were very concerned with my house, they treated it as their own. I felt very confident in their ability to take care of the problem and deal with my insurance company. Everything went very, very smooth. I would definitely recommend them to anybody. Jane Services Water removal

Business reply

Blue Bear Restoration

Wow Jane thank you for all the kind words. Water heaters are a big culprit of water damaging basements like yours. Thank you for trusting us to get out there and take care of the problem.

From Google

Fred Johnson 5 of 5

They were fantastic!! Services Water removal

Business reply

Blue Bear Restoration

Thank you so much Johnson family. Thank you once again for giving us the opportunity to handle your water loss.

From Google

Nancy Kula 5 of 5

I wish to formally praise the team, Luis, Terrance and Danny who worked on my father’s home. This was not our first meeting with these young men, in fact seeing them on the day of the job was calming. They are friendly, professional and respectful. Understanding this is a stressful time for all of us, they took the time to get to know the client and his protective daughter. They answered questions and explained the details of the job and how long it would take. They showed interest in my father, especially his paintings, taking their time to listen to his concerns while he gave them a tour of the gallery within his home. They laughed at my jokes. I am amazed at how detailed and non-invasive their work was. Other than the obvious areas of work, you would never know they were there. These three young men’s affect is evidence of a company that not only takes care of their clients but trusts their employees to be representatives of the company. They not only showed pride in their work but pride this work was in the name of Blue Bear. Thank you Luis, Terrance and Danny. Thank you, Blue Bear.

Business reply

Blue Bear Restoration

Wow Nancy where do I begin besides thank you for all the kind words they really do make a difference. We are all very happy that we were able to calm you and your father we know these water losses are very overwhelming. Once again thank you for so many kind words and the ability to do a great job at your fathers home.

From Google

Z K 5 of 5

Business reply

Blue Bear Restoration

Thank you

From Google

Robert Spinelli 5 of 5

Very professional. Everyone who work on the remediation were polite and friendly. Focused on making sure the property was dry! I recommend them if you need water remediation

Business reply

Blue Bear Restoration

Thank you so much for the kind words they do make a difference and thank you for allowing to work in your home.

From Google

dennis Montgomery 5 of 5

Very good to work with and employees are very informative on what thier doing.

Business reply

Blue Bear Restoration

Thank you so much for the kind words Dennis. I am very happy you gave our team a chance to handle your water loss. Once again thank you.

From Google

Terri Jakubowski 5 of 5

Wow. I don’t know how to begin because this is the first of several recommendations for the folks at Blue Bear Restoration. I absolutely love this business. I’m a single Mom with a child in college. I do not trust anyone to work on my house because of so many bad experiences. I trust Blue Bear and these two guys that handled my basement clean-up. Luis and Terrance - thank you for everything. You were kind, patient, and so knowledgeable when it came to discussing the project. Your concern and demeanor calmed me right down and you relieved me of additional worry. Your patience meant so much to me. My basement looks beautiful if an old city basement can be beautiful. It’s clean, dry, and the job was handled with perfection. THANK YOU!!!

Business reply

Blue Bear Restoration

Terry thank you for all the kind words and for sticking with us when the carrier got tough. We are all glad that we were able to provide you with 5 star service throughout this journey.

From Google

Jim Forward 5 of 5

These guys were great. Very responsive, thorough and considerate. It was a big team with different guys handling different aspects. EACH ONE seemed to take full responsibility for the whole job. Introduced to Blue Bear by Wischmeyers Plumbing- also solid, service oriented plumbers. Great network!

Business reply

Blue Bear Restoration

Jim, thank you for the kind words they really make the difference. All of us here take pride in working together to best serve you during these stressful times. Also thank you Wischmeyer for always trusting us with your clients in their time of need.

From Google

Melanie Hiranandani 5 of 5

Blue Bear Restoration was incredible to work with during a very stressful time. I had water damage in my kitchen, and what really stood out was their compassion. Everyone on the team was kind, patient, and truly seemed to care—not just about the work, but about me and my home. They made a difficult situation so much easier to handle. They also worked directly with my insurance company, which took a huge load off my plate. I’m so grateful for their help and would absolutely recommend them.

Business reply

Blue Bear Restoration

Melanie, thank you for the awesome pics of the jobsite we really pride ourselves on a nice work space. We know losing the use of your kitchen is always tough, but thank you for allowing us the opportunity to get this job done for you.

From Google

Brandon Qualls 5 of 5

Blue Bear did an amazing job mitigating our flooded basement. Chuck and the guys worked so hard and we truly appreciate everything they did for us.

Business reply

Blue Bear Restoration

Brandon and Dana, thank you for the kind words they do make the difference. We know that you had a sump pump loss that did a lot of damage to your entire basement and these types of losses can definitely be overwhelming. Together we were able to come up with a solution that allowed us to get to work for you and get that basement dried out. From all of us here at Blue Bear Restoration we would like to say thank you.

From Google

Katarina Banker 5 of 5

Had a flood at my house the night before Christmas Eve. Got put through to Brendon immediately. Despite it being late at night and the day before a holiday, he talked me through exactly what to do until he could get there. Brendon showed up on Christmas Eve (the next morning) and went straight to work making sure my house wouldn’t have any permanent damage. Brendon was kind, professional, and responsive throughout the whole process. Would recommend Brendon at Blue Bear any day of the week and twice on holidays!

Business reply

Blue Bear Restoration

Katarina, Thank you so much for all the kind words, I will make sure Brendon gets to read this as well. We know that every plumbing loss is an emergency and twice on holidays. Thank you for allowing us to get to work for you and your family. From all of us here at Blue Bear Restoration we would like to say thank you.

From Google

Mickey Weinstein 5 of 5

Great people great job

Business reply

Blue Bear Restoration

Thank you so much for the kind words. We know all to well how frustrating it is to wake up to a water loss in your home. We would like to say thank you for allowing us to get to work for you. From all of us here at Blue Bear Restoration, thank you.

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Positive and negative reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

About Blue Bear Restoration

From their website, bluebearrestoration.com, as of October 24, 2026.

These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.

What their website says

24/7 emergency service
"You can contact us 24 hours every day for water damage restoration."
Water damage
"Water Damage Restoration Rochester NY"
Mold remediation
"Mold Removal / Remediation"
Fire damage
"Fire Damage"

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

How summaries are made

How summaries are made

AI-generated summary

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

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AI-generated summary

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