Rochester

4.6 of 5

Average of 36 Google reviews

Positive and negative reviews

  • Positive 32 reviews, 89% of all reviews
  • Negative 2 reviews, 6% of all reviews
  • Not counted 2 reviews, 5% of all reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

AI summary of their website

About A Cleaner Image

  • In business: 21 Years (Since 2005)
  • 24/7 emergency service

They offer

  • Free estimates

From their website, a-cleaner-image.com, as of October 24, 2026.

These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.

What their website says

In business
"A Cleaner Image was established in October 2005 as a premier Carpet, Upholstery, Tile/Grout and Water Restoration cleaning company in Rochester, NY."
24/7 emergency service
"24/7 Emergency Services Available"
Free estimates
"Get a Free Estimate Today"

AI-generated summary

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

What reviewers like

  1. Quality of the work

  2. Reviewers praise professional and friendly service

  3. Fair or reasonable prices

  4. Reviewers praise clear communication and helpful answers

  • Written reviews used: 34
  • Made on October 24, 2026

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

Photos

From their website, a-cleaner-image.com

Call (585) 377-1960Visit website

License record

Not checked by FairPipes yet

We do not have license records for New York yet. Look up this business on the state licensing board's website.

Details

Hours
  • Every day Open 24 hours

Hours as listed on Google; we have not checked them.

Reviews

From Google

Scott Smith 5 of 5

Reasonable price We had water in our basement and this company came out & figured out what was wrong. They came up with a plan to fix and repair the problem. Chris did an outstanding job identifying the issue and fixing the water problem. Ryan & Cameron then came out and finished restoring the basement. They put new flooring in, baseboard molding, repaired the dry wall, painted where necessary all while working around my pool table down there.I can’t say enough good things about these guys. Friendly, nice, polite & professional are a few words that come to mind.Their work is outstanding! Services Water removal, Water damage-related cleanup & repair

Business reply

A Cleaner Image

Thank you so much for the fantastic review, Scott! We are thrilled to hear how happy you are with the complete water damage restoration and repair work Chris, Ryan, and Cameron did in your basement. Safely extracting water and rebuilding impacted areas like drywall and flooring requires advanced structural drying techniques and precision restoration standards to prevent long-term moisture issues. Our team takes immense pride in helping homeowners throughout Webster and Monroe County get their spaces back to normal. We truly appreciate your business and kind words!

From Google

Liam Morris 5 of 5

Reasonable price We had a sewage backup in our basement which covered about half of our pretty large basement. We were able to get someone to come out pretty quickly to give us an estimate on cost and what work they could do. A Cleaner Image sprayed around our floor to sanitize, did a fogging treatment for mold/bacteria, and then scraped and repainted the floor in our unfinished basement. The two who did the painting (Chris and another guy whose name I never got) were extremely efficient and did a great job. Our basement is pretty cluttered and they moved things around to maximize the amount of space they were treating, which was greatly appreciated. Our basement genuinely looks 10x better afterwards. Services Water damage-related cleanup & repair, Sewage cleanup

Business reply

A Cleaner Image

Hi Liam, Your review of our water damage clean up services is awesome! Thank you so very much for taking the time to share your experience. Best regards, Kim

From Google

Angie Flack Brown 5 of 5

Great price As a realtor, I often find myself in a position with clients who are selling a home OR are purchasing home with potential issues such as mold, prior water damage and/or odors that need to be removed. I have called on A Cleaner Image multiple times over the years to help in these situations. They are always quick, very efficient and incredibly professional. They have seen everything and always have a solution. Recently, I had a buyer who had concerns about a prior water issue in the home they were buying. I called A Cleaner Image immediately and they were able to come within a few days to do an inspection. While there, Ryan, our technician, explained exactly what he was doing, taught us a lot about indoor mold, and send out the lab samples immediately. The follow up was also outstanding, as he explained exactly what the reports said and gave us all peace of mind. I recommend them with no hesitation. Most important to me, everyone in the office and organization is kind, understanding and communicates to the highest level. There is no one better! Services Water damage-related cleanup & repair

Business reply

A Cleaner Image

Hi Angie, Thank you so much for the awesome review~ It is our pleasure to work with you and everyone on the Angie Flack Brown Team at Keller Williams. Best regards, Kim

From Google

Tracy Johlman 5 of 5

A Cleaner Image did an amazing job of restoring my basement after water damage left me with a major mold problem. They were honest, kind and attentive to every aspect of the job. Ryan is amazing and personally came back out recently to address some of my questions. He went above and beyond helping me determine what I needed to do. I can’t say enough about the honesty and integrity of this company. I will never use anyone else and will definitely always recommend them.

Business reply

A Cleaner Image

Thank you, Tracy! We’re thrilled we could help restore your basement and provide the support you needed. Your recommendation means a lot!

From Google

Madison Ricketts 5 of 5

I recently had flooring installed by this company and had a wonderful experience. From the start, scheduling was easy and straightforward. The crew was kind, hardworking, and took pride in their work—they paid great attention to detail and made sure everything was done correctly and thoroughly. The finished floors look amazing! I truly appreciated their professionalism and care. I’d highly recommend them to anyone looking for quality flooring and an stress-free experience.

Business reply

A Cleaner Image

Thank you Madison for your awesome review of our services. Best of luck in your new home!

From Google

Michelle Norris 5 of 5

They did a great job waterproofing our basement crawl space. The team went above and beyond, I would recommend!

Business reply

A Cleaner Image

Dear Michelle, Thank you soooo much for taking the time to give our company your review of our waterproofing services.

From Google

chackald 5 of 5

We had a great experience with A Cleaner Image during our recent bathroom renovation! Ryan and his team were kind, professional, and communicative from start to finish. They were always respectful and friendly—greeting me, my husband, our newborn, and our dog each day—and were happy to take on a few extra touches to make sure everything looked great. Our old house came with a few surprises, but they clearly explained our options, gave honest recommendations, and quickly provided updated (and fair) pricing. They also left the space neat and tidy each day, which we really appreciated. Highly recommend!!!

Business reply

A Cleaner Image

Thank you so very much for your awesome review of our company's bathroom renovation services. We appreciate you!

From Google

Amy Rongo 5 of 5

A Cleaner Image helped me out with sewage backup into my basement! They came out on a weekend at night and quickly got to work remediating the situation. The owners and crew provided great communication, service, and follow through regarding all the steps to be navigated. When dealing with a highly stressful situation such as this it's nice to know that you are working with competent professionals.

Business reply

A Cleaner Image

Dear Amy, Thank you for your awesome review of our emergency services! All our best, Kim

From Google

Susan Einsel 5 of 5

We had used A Cleaner Image seven years ago. When there was another need, we knew who to call. A Cleaner Image made them the "only" service we would put our trust in. Once again, they worked with us, did a remarkable job at a fair price, kept us informed every step of the way, and so much more. The technicians (Chris and D'Andre) were great, they answered any and all questions we had on the job site. Kim and Ryan were wonderful. Kim helped us with the home insurance, which we were unaware was available, and helped us get the results we needed. Ryan offered ideas and advice on how to proceed with the job. If another need arises, there will be another call to A Cleaner Image!

Business reply

A Cleaner Image

Thank you, Susan (and Craig), for trusting us with your project. We understand how challenging these situations can be, and we’re grateful for the opportunity to have provided you with a safe and thorough solution. Your feedback means a lot to us, and we truly appreciate your support. All our best, Kim

From Google

Mary Pat Agresta 5 of 5

From the first phone call with the office staff, Ryan, who gave me the estimate, to the completion of the job by Chris & DeAndre(sp?), this job went smoothly. In fact, they got done a day early! They are true professionals who take pride in their work. The price was very reasonable. I highly recommend A Cleaner Image.

Business reply

A Cleaner Image

Hi Mary Pat, you so much for your wonderful review. We can’t thank you enough for taking the time all our best.!

From Google

Kathy Ekiert 5 of 5

Ryan did an awesome job restoring my late brother's trailer to prepare it to go on the market. He was friendly and professional from start to finish as well as reliable. I would highly recommend his company, A Cleaner Image for any restoration and/or cleaning needs. Thank you for a job well done.

Business reply

A Cleaner Image

Thank you Kathy for taking the time to provide this review, we appreciate it!

From Google

Lisa Drew 5 of 5

Professionalism and honesty at its best. Resolved problem at a great price and answered all my questions related to issue. Excellent service. Thank You Ryan.

Business reply

A Cleaner Image

Hi Lisa, Thank you for taking the time to share your experience with our company. We appreciate you very much!

From Google

Trevor Titley 5 of 5

Chris & Ryan were fantastic and went above and beyond the scope of work and kept me informed across the entire process.

Business reply

A Cleaner Image

Good morning Trevor, Awesome to hear you were happy with the basement & attic remediation we did for you. Can't thank you enough for taking the time to share your experience! Best regards, Kim

From Google

Sydney Sweatt 5 of 5

Professional, friendly, and did a phenomenal job with the entire flooring in our two story house! 10 outta 10, give them a call and request Danny!

Business reply

A Cleaner Image

Hi Sydney! Your awesome comments are sooooo appreciated. Dannny thanks you too! Best regards, Kim

From Google

Kera Vanham 5 of 5

Danny,Chris,luis were a top notch crew! They took care of a less than lovely situation in my crawl space. They were all personable and professional. I will definitely use them again for any future needs.

Business reply

A Cleaner Image

Dear Kera, Thank you so very much for your support! We look forward to hearing from you in the future. Best regards, Kim

From Google

Christa Campbell 5 of 5

Danny and Cortney did a great job cleaning our carpets and helping us with some mold remediation. They went above and beyond to help make sure our home was clean and safe. We will definitely use them again!

Business reply

A Cleaner Image

Hi Christa, Thank you so much for your wonderful review. Best regards, Kim

From Google

MicroStories 1 of 5

Hired to clean up a room and a member of our crew had to go behind them and clean the room again. Left chemical on the surfaces that when reactived turned the surfaces yellow. Will not use them again. Negative Quality

Business reply

A Cleaner Image

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From Google

Christina Curry 5 of 5

Danny and DeAndre did an awesome job very professional Positive Professionalism

Business reply

A Cleaner Image

Thank you Christina, Your input is awesome to us! Best regards, Kim

From Google

Jill Rosati 5 of 5

Danny and Dandre did a great job! I just moved into a condo and wanted my carpets cleaned. Great Job! I have used cleaner image before! Jill Rosati Positive Punctuality, Quality, Professionalism Services Carpet cleaning

Business reply

A Cleaner Image

Hi Jill, I don't think you received a reply from us. So sorry about that. Thank you soooo much for taking the time to share your experience. Best regards, Kim

From Google

Sarah Peters 5 of 5

Ryan and his team came to our home to work on mold remediation. Ryan was extremely knowledgeable and gave great insight on how we can maintain our property to a high standard. I even had to contact Ryan on a holiday and he responded right away! He's always ready to answer questions and is very professional and helpful. The scheduling team (Kim and Dawn) are also top notch, professional, and very friendly. If you are considering A Cleaner Image for work on your home, book early as they have a super full schedule (because everyone wants top quality work!) You won't get this kind of service anywhere else! After seeing the work they did, we've already booked them again to replace the floor on our porch and for carpet and furniture deep cleaning. Thank you A Cleaner Image! We look forward to seeing you again soon! Positive Responsiveness, Quality, Professionalism, Value Services HVAC duct & vent cleaning, Mold cleaning, Mold damage restoration, Mold mitigation, Mold remediation, Water damage-related cleanup & repair, Water damage-related mold removal

Business reply

A Cleaner Image

Hi Sarah, I don't think you received a reply from us. So sorry about that. Thank you soooo much for taking the time to share your experience. Best regards, Kim

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Positive and negative reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

About A Cleaner Image

From their website, a-cleaner-image.com, as of October 24, 2026.

These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.

What their website says

In business
"A Cleaner Image was established in October 2005 as a premier Carpet, Upholstery, Tile/Grout and Water Restoration cleaning company in Rochester, NY."
24/7 emergency service
"24/7 Emergency Services Available"
Free estimates
"Get a Free Estimate Today"

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

How summaries are made

How summaries are made

AI-generated summary

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

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AI-generated summary

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