SERVPRO of East Phoenix

From Google

I had the unfortunate need for Bio hazard clean up and reached out to Servpro. These folks where on there game from the start. Crystal, Ceceilia, Frances, Logan, Marcos, Damien, David O, & the entire crew went above and beyond to make this unpleasant process as easy and less stressful for me and my family. From the start the care and professionalism that was displayed was over the top! THANK YOU SO MUCH for making this process go so Smoothly and painless. You all made us feel so special…

From Google

Amazingly great job! After several cats our place needed a very deep cleaning and ServPro delivered! Thanks to Logan, Frances, Crystal, Cecilia, and Sandra! Will be calling again when we need it!

From Google

Frances is top notch! Servpro East Phoenix is on top of it! Speed and service is what they consistently deliver.

From Google

Wonderful experience. Ms. Sandra was especially impressive and attentive. She was very nice and patient and thorough and handled her crew well. I couldn't have had a better crew with Sandra handle my house situation. Thank you servepro

From Google

Absolutely the best out there! Their service was timely, staff was respectful and sympathetic to the situation. Highly recommended! They are thorough and great at what they do!

From Google

WARNING, BEWARE! This company tried to take possession of my house. They hadn't finished the job, they hadn't sent me the total amount due, and they placed a lien on it. They sent it to me by mail. The contractors they have seem like apprentices; they never listen to the customer. They built walls where you can see the difference between the new and old walls. I dealt with Sonia; she has no tact when dealing with customers. They left a hole in the corner of my kitchen. I told them, and they said they would remove it, charge me for removing it, and that they would talk to my insurance company to get it replaced. In short, I would never recommend them. I had a very bad experience.

From Google

We used SERVPRO for water damage to our home. It was a horrible experience. Israel.c and the crew did a great job with the clean up and demolition. We highly recommend this business.

From Google

Servpro of Phoenix responded with incredible speed. In less than 20 hours after a fire broke out at my Arizona home, their team was already on location remediating the Fire and Water damage to my property! A shout out to Austin, Joshua and Frances for making a bad situation so much better!

From Google

Servpro is TRASH! They came out on 11/24 to inspect and guaranteed my estimate would be to me that afternoon. I called back on Wednesday and they guaranteed my estimate would be back that afternoon. It’s now Saturday and I have no estimate but they were quick to charge me the $175 inspection fee. At my visit they also told me it could be remediated that week and I don’t yet even have my estimate. I demand my $175 is refunded, lip service and no follow through.

From Google

Servpro was great while the work was being done in my home due to storm damage and flooding. Everyone that they sent out was wonderful. They all took the time to explain everything to me each step of the way. The technicians always communicated well with me and we're really just great human beings to deal with overall. I would definitely say that Servpro is a great company for all of your flood clean up needs.

From Google

I saw that a neighbor had hired Servpro to come help them after a recent monsoon storm that was pretty brutal. I thought that I had gotten the large amount of water that was pushed through doors & windows of my two story home that had frames that had become bad with time, but I wanted to make sure that I had truly gotten my floors, ceiling & walls dry, so I called Servpro too. They came & did a careful & complete inspection & come to find out, my two story condominium was still very wet where I couldn't see it! (Inside the walls, under the hardwood floors & inside the first floor ceiling.) Unbeknownst to me, mold was already present!! 🫨 Brandon took out what needed to be removed & set up fans to dry all of the areas that needed it & also fans to purify the air inside my home for my kitty, Poindexter, & myself. I am very grateful to both Brandon & Israel, who came later, who are with Servpro, that came to help me in this mess! They both were very understanding & kind to me about the fact that I needed to ask LOTS of questions about what was going on & what needed to be done. I am extremely grateful that I called, got the help I needed & that the work done was very professional & both Brandon & Israel shared their knowledge with me so I could understand every bit of work they were doing in my home!!!!

From Google

Logan, Justin, and David were fantastic! They were super nice, very friendly, and took the time to explain everything clearly. They walked me through the next steps, answered all my questions, and did an excellent job from start to finish. Very professional and I highly recommend their service!

From Google

I was born and raised in Phoenix, Arizona and I am always grateful to find great businesses that provide great service. There was a fire next-door to our apartment and the smoke damage caused us to have to move and we decided that Servpro would be the best option for Restoration. I had rental insurance, but my roommates did not. Very grateful to Servpro to work with myself and my roommates to provide great service, understanding, patience, and the fairness when it came to my roommates billing. They were very caring and worked with us to make a fair payment option considering my roommate did not have rental insurance. They did a great job during the whole process and their employees were absolutely fantastic. Thank you to all the employees that were part of the whole Restoration pack in and pack out process. Thank you so much to Frances and Staff and the restoration team, Lee, Damien, Rachel, Jasmine, Sandra, and Carisa. Understanding the process now when it comes to restoration of property, I would definitely use Servpro again in the future if an unfortunate situation came up where we needed a restoration company, because their professionalism, empathy, patience, and fairness was extremely appreciated. Thank you again.

From Google

Matt Taylor at SERVPRO is professional, reliable, and always puts his clients first. His communication and dedication make working with them a great experience.

From Google

I used serve pro for a water leak i had, and went through insurance. Serve pro was prompt at calling for emergency services — Frances and Logan were great at communicating the process and getting everything scheduled for demo. Derek and Alex had been coming by to check the fans and dehumidifier, they were very professional and kind. They both did the demo in my house and were great. They were thorough and cleaned up everything before they left. would recommend serve pro to anyone.

From Google

Derek, Alex and Steven were very fast and good workers.

From Google

Derek, Alex, and Tristan were very quick and professional in responding to an incident involving water damage. I recommend Servpro!

From Google

Team did a great job of communicating, very friendly and efficient. Would reccomend using them! Great job!

From Google

Lee Sandra Ortega crystal norma did an emergency move out for us in one day. They were fast and efficient and took away our water damaged furniture.

From Google

Sandra and her pack in/pack out team were absolutely incredible, amazing, and helped us get our house back!! They were organized, efficient, and very pleasant to be around as well as helpful with anything we needed from washing windows to putting away more than 250 boxes of personal possessions Because of them our house is becoming our home once again!! The team consisted of Sandra, Carisa, Ashley, Lee, Jazmin, Ortega, and three gentlemen on the first and second day. Not to be negative, Unfortunately, we can not make the same reccomendation for the build out and reconstruction team. Also, the communications with this team were in inconsistent!!