From Google
Jordon Stutts
Friendly, professional and do amazing work! Thankful this was the company that was used!
4.9 of 5
Average of 68 Google reviews
Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.
AI summary of their website
911 Restoration of Glendale is a locally owned franchise of a national restoration company, serving Glendale, Phoenix, Peoria and nearby West Valley towns. It handles water damage, sewage backups, mold, fire and smoke damage, disaster cleanup and sanitization for homes and commercial properties, and it helps owners with insurance questions.
From their website, 911restorationglendaleaz
These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.
AI-generated summary
AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.
Clear updates and answers
Fast arrival after floods, leaks
Crews arrive on time
Clean, careful work
Not checked by FairPipes yet
We do not have license records for Arizona yet. Look up this business on the state licensing board's website.
Hours as listed on Google; we have not checked them.
From Google
Jordon Stutts
Friendly, professional and do amazing work! Thankful this was the company that was used!
From Google
Nikki Gal
I recently reviewed 911 restoration and gave them two stars. We had had water damage previously and our insurance company recommended them to do the work. We had a great experience with everyone that was in our house. For the most part I was extremely happy with the job they did however there were issues with the way the floors were laid. I was frustrated that after a couple of years in every room the floors were coming up and various other issues. It had been two years and was not expecting anything from the company but Phil, the owner contacted me in a couple hours to set a time up to see how they could fix it. It’s been a few weeks and the team came yesterday to replace some of the boards and fix the baseboards that should have been done differently. I can’t speak enough of their professionalism and their work. Not only did they fix what was not done right, they identified an issue we may want to get checked out. So we are incredibly happy with the work that was done.
Business reply
911 Restoration
Hi Nikki, it’s good to hear from you. I apologize for the issues and it sounds like we can address your concerns. We do have a 5 year workmanship guarantee. I’ll reach out to you to schedule an appointment so we can get this resolved. Thank you!
From Google
Robin Shutt
Aaron has been diligent, professional, detailed in explaining every portion of the job, punctual in arrival, cleaning up after every portion of the job, and very friendly and overall easy to work with. We are still in the process of finishing up this kitchen leak…
From Google
Olivia Schnell
This company did a fantastic job from start to finish. They answered all my questions promptly and thoroughly. Chandler, in particular, did great work and exceeded my expectations. Highly recommend their services!
From Google
Ryan Phillips
911 Restoration did a great job. Aaron was at the house within 30 minutes of calling to give us an estimate on a leak from our toilet. They had two techs out the next day to start the mitigation and they did a great job. Chandler was easy to communicate with and went above and beyond to make us feel comfortable in our home while the work was being completed. The other tech did an amazing job too but I didn’t catch his name. I would highly recommend them.
From Google
Onéa Covey
Chandler did amazing, was informative. Checked on our house every day. Kept every clean and we very professional.
From Google
Robert Henarie
I called USAA this last Monday after a tremendous thunderstorm hit our area on Saturday and caused significant water damage in our master bedroom thanks to a roof leak. Our claim was referred to 911 Restoration of Glendale. On Tuesday morning Chandler showed up at our house and immediately started remediation. He and his partners worked effectively and efficiently (tidily too) to get things ready for the drywallers and painters to come in to finish up. Barbara and I would recommend 911 Restoration, and especially Chandler, to anyone needing restoration services.
From Google
Joshua Smith
911 Restoration of Glendale and Tyler who they sent out was amazing. Tyler came on short notice to help us with water mitigation and was quick to communicate, coordinate, and show up within hours on a Saturday. He quickly assessed and got to work taking care of the problem. Extremely helpful and knowledgeable, very professional. Because of him we will be sticking with 911 Restoration of Glendale for any future needs!
From Google
Sarah Gallimore
They were great! Tyler and chandler were on time, easy to work with and did everything easy as possible in our nightmare of water damage.
From Google
Martin Krepcho
The monsoon storms are fantastic to experience but Chandler and Tyler were over-the-top fantastic as they quickly and efficiently helped us with excellent mitigation measures after the monsoon got the better of our roof and master bath.
From Google
Matthew Mahoney
We had an in wall pipe leak in our daughters room that unfortunately leaked out and onto our brand new cabinetry we had installed 3 months prior. Our insurance put us in contact with Chandler of 911 Restoration. He was on top of everything, showed up when he said he would, communicated very well, was very careful in disassembling the cabinetry to be able to salvage what we could and was above all, quick and efficient. The same can be said of his colleague, Tyler. I highly recommend these guys. It’s a hard place to be when you have water damage, so people like these 2 make it much better to deal with.
Business reply
911 Restoration
Thank you for sharing your positive experience with Chandler and Tyler! We're pleased to hear that they were able to assist you effectively during a difficult situation with your water damage. Their commitment to punctuality, clear communication, and careful handling of your cabinetry reflects the high standards we strive for in our service. Thank you for sharing your feedback and for recommending our team. We're glad we could make the process easier for you to deal with.
From Google
Bruce Bolen
Chandler and Tyler did an excellent job. We’re sensitive to our needs and the disruption this is caused, and we would recommend them to anybody.
From Google
Patrick Rose
Chandler and Tyler were very friendly, very efficient, did excellent work and answered all of my questions very professionally.
From Google
Heidi Goodwin
Chandler and Tyler did the water mitigation after we found a leak in our wall. We foster Great Danes so they are always so loud and nosey when people are here. They were great with the demo- very clean and patient with all of our questions and also made sure the dogs felt comfortable with them as well.
From Google
Diane Coontz
We experienced water damage when our soft water equipment failed in our garage. Water made its way into the house.Chandler and Tyler were here the next day. They assessed the damage and immediately went to work. They explained every step that was going to happen, which we appreciated. Overall great service. THANK YOU!
From Google
Rob Rodarme
Chandler and Tyler were extremely professional and helpful. I highly recommend this company. Thank you for everything!
From Google
Richard Engles
I have used this company twice before and paid out of pocket both times. I had a leak at the end of November and in the six months following I have had negligent remidation and zero restoration of the damaged laundry room and bedroom. There is a bad smell coming from both rooms, multiple repairs are now needed as they did not prep the damaged areas correctly and now they must be serviced such as peeling paint from their tape, multiple staples in the frame of walls and doors, marks and scuffs on the tile that won't come out. But lastly a restoration company that doesn't do restoration is a bad business. My lawyer and I will be filling suit against this company for multiple violations. In addition they left their air purifier on the property for 6 months now, this shall be resolved in court. I wish they would allow photos on their reviews so I can show just how incompetent this company and it's employees are.
Business reply
911 Restoration
Hi Richard, thanks for your comments. According to our records we are still waiting for approval from your insurance company in order to begin repairs. Please contact us directly so we can help. Thank you!
From Google
Mike Gartland
EXCELLENT Chandler, Anthony and Tyler did a great job. They came within a couple of hours after my call and removed some water from the carpet and someone wall base boards. Moved piano, books, and bookcase. Maintained excellent communication at all time Left 15 pieces of equipment. Only things not provided was earplugs.
From Google
Billie Paulus
Very prompt arrival on night of flood in my carpeted closet, master bedroom & bathroom. Chandler Noel, Tyler Franklin, & Aaron saved my sanity. They got the job started right away-& were very calming
From Google
Deanie Wlodek
After a week of water leak behind the fridge, Aaron came out the same day to assess the damage. He was professional and personable and knowledgeable! He immediately called in Chandler and Tyler to set the fans and start the drying process. The stress of coming home from a vacay and finding this damage was overwhelming, these professionals made the transition bearable with giving pertinent information and being personable and professional. As my kitchen was disassembled, Aaron brought in Anthony to help remove and place safely in the garage; my island countertop. Paul came to work on the plumbing and was super helpful. ALL of the people from 911 Restoration were total professionals. I would HIGHLY recommend this company for your damage needs.
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From Google
Business reply
911 Restoration
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