4.7 of 5
Average of 77 Google reviews
Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.
AI summary of their website
SERVPRO of Central Buffalo provides cleanup, restoration, repair, and construction for homes and businesses in Buffalo and nearby communities. Its work includes recovery from fire, smoke, water, mold, and storm damage, along with specialty and general cleaning. The location is locally owned and operates within SERVPRO’s franchise network.
From their website, servprocentralbuffalo
These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.
AI-generated summary
AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.
Reviewers praise professional, friendly, and kind crews
Reviewers praise careful, thorough cleanup and quality work
Reviewers praise clear explanations and helpful communication
Prompt responses and timely work
AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.
Not checked by FairPipes yet
We do not have license records for New York yet. Look up this business on the state licensing board's website.
Hours as listed on Google; we have not checked them.
From Google
Michael Volpe
Pedro & Max were friendly and helpful. Great work! Did a lot of heavy lifting for me today and I appreciate their effort.
Business reply
SERVPRO of Central Buffalo
Michael, thank you for the kind review. We’re glad Pedro and Max were friendly, helpful, and able to take care of the heavy lifting for you. Everyone at SERVPRO of Central Buffalo appreciates your trust and the opportunity to help.
From Google
Teresa Wilkins
Reasonable price Called on Thursday morning and their team came right out that day to give me a quote. Then their team came out next day to clean up our basement from all the rain we had. All pleasant and hard working. Cordero and Max followed up today to pick up equipment and made sure to answer any questions I had to set up the next step. Response time 0–1 hr
Business reply
SERVPRO of Central Buffalo
Teresa, thank you for the thoughtful review. We’re glad our team was able to come out quickly, provide a quote, and return the next day to help clean up the basement after all the rain. We’re also happy to hear Cordero and Max followed up, picked up the equipment, and answered your questions about the next step. Everyone at SERVPRO of Central Buffalo appreciates your trust and kind words.
From Google
Joseph D Edel
Pedro’s team was outstanding. Fast, friendly and efficient. Very clean work. Response time 1–2 hr
Business reply
SERVPRO of Central Buffalo
Joseph, thank you for the great review. We’re glad Pedro’s team was fast, friendly, efficient, and left the work area clean. Everyone at SERVPRO of Central Buffalo appreciates your trust and the opportunity to help.
From Google
Jennifer Robb
Reasonable price Angel and his team did a great job cleaning my basement after having sewage come in due to a heavy rain. They were professional and got done in less than 2 hours. I would recommend them again anytime! Response time 0–1 hr
Business reply
SERVPRO of Central Buffalo
Thanks a lot, Jennifer! We're pleased to hear that our team did a great job cleaning your basement after the sewage issue. Your recommendation means a lot to us, and we appreciate you taking the time to share your positive experience!
From Google
M Marino
great job very happy
Business reply
SERVPRO of Central Buffalo
Thanks for sharing your feedback, M! Our team is glad to know you are very happy with the job we did. We appreciate your support!
From Google
Stan Billups
Not sure Response time 4–8 hr
Business reply
SERVPRO of Central Buffalo
Thanks for your support, Stan! We appreciate you taking the time to share your feedback and are glad to know you had a positive experience with our team at SERVPRO. If you have any further thoughts or suggestions, feel free to reach out.
From Google
Mary Martino
Not sure The crew was fantastic very kind and empathetic as they witnessed my hard work being thrown into the garbage. They worked quickly and it looked great just after the first phase of the job. The Lead Project Manager Pedro was GREAT to work with. He was very thoughtful and gave description of the process of the job. He works well with my insurance company Hanover. Response time 0–1 hr
Business reply
SERVPRO of Central Buffalo
Thanks for sharing your feedback, Mary! We're glad to know our team provided you with kind and empathetic service during a challenging time. It's great to hear that the project is off to a positive start and that our Lead Project Manager was able to assist you effectively with your insurance company. Your satisfaction is important to us at SERVPRO.
From Google
dillon bickhart
Business reply
SERVPRO of Central Buffalo
Thanks for the great feedback, Dillon! Our team appreciates your support and is dedicated to providing excellent service. If there's anything more we can do for you, just let us know!
From Google
Cynthia D
Very professional, well mannered and caring.Chris and his crew were excellent.Nicky did a great job with managing the crew in cleaning and going the extra mile to complete task.Very thorough and clean execution. Thank you SERVPRO. Job well done.
Business reply
SERVPRO of Central Buffalo
Cynthia, thank you for the kind review. We’re glad Chris, Nicky, and the crew were professional, caring, and thorough throughout the work. Going the extra mile and leaving things clean matters to our team. Everyone at SERVPRO of Central Buffalo appreciates your trust and thoughtful feedback.
From Google
Michelle Eckert
Showed up a month after we purchased a home saying it’s mandatory to spray the basement for mold. Ignored the fact we have an all clear from the city. They then said the realtor paid for the service, called the realtor to find out they were lying through their teeth. Don’t use these scammers
Business reply
SERVPRO of Central Buffalo
Michelle, thank you for sharing your concerns. We take feedback like this seriously, especially when it involves communication, authorization, and trust. This is not the kind of experience we want anyone to have with SERVPRO of Central Buffalo. We would like the opportunity to review what happened and better understand the details, including the service request, who authorized it, and any communication that took place. Please contact our office directly so we can look into this matter further.
From Google
Megan Cain
Reasonable price Max was great. Very quickly came to collect Servpro equipment.
Business reply
SERVPRO of Central Buffalo
Megan, thank you for the kind review. We’re glad the team was professional, friendly, and worked hard to get the job done right. Everyone at SERVPRO of Central Buffalo appreciates your trust and support.
From Google
Jasmine Hooker
Great service from Max and Abraham they were very polite, thorough, and quick.
Business reply
SERVPRO of Central Buffalo
Jasmine, thank you for the great review. We’re glad Max and Abraham provided polite, thorough, and quick service. Everyone at SERVPRO of Central Buffalo appreciates your trust and support.
From Google
Christopher
Reasonable price Max and howard was on point with the job and very speedy twitch there attention
Business reply
SERVPRO of Central Buffalo
Thanks for the great feedback, Christopher! Our team is dedicated to providing prompt and efficient service, and it's wonderful to know that Max and Howard met your expectations. We appreciate your support!
From Google
Johnnie Murray
Great price Max and Cordel did a great job...Will recommend them for any future jobs thanks
Business reply
SERVPRO of Central Buffalo
Johnnie, thank you for the great review. We’re glad Max and Cordel did a great job and earned your recommendation for future work. Everyone at SERVPRO of Central Buffalo appreciates your trust and support.
From Google
Danny Rivas
Max, Abraham, Hamilton were all great they came really quick and got down to business and took care of our wet basement had the fans going and sprayed for mold, I couldn’t be happier with their service, without them I can’t imagine how much worse our situation could have been, keep up the great work I hope to not have to use you again but in the event we do I know who to call!
Business reply
SERVPRO of Central Buffalo
Danny, thank you for taking the time to share your experience. We’re glad Max, Abraham, and Hamilton responded quickly and got to work helping with your wet basement. Acting fast can make a big difference, and we’re happy the team was able to get the drying process started and provide the support you needed. Everyone at SERVPRO of Central Buffalo appreciates your trust, and while we hope you never have to deal with another water issue, we’ll be here if you ever need us again.
From Google
Ellen
Great price Max abraham Howard Cordero were all amazing. So skilled but also so kind and treated my home like it was their own.
Business reply
SERVPRO of Central Buffalo
Ellen, thank you for the kind review. We’re glad Max, Abraham, Howard, and Cordero were able to help with skill, care, and respect for your home. That kind of professionalism matters to our team. Everyone at SERVPRO of Central Buffalo appreciates your trust and thoughtful feedback.
From Google
Gene Accordino
Max and Abraham were excellent. Did the job to satisfaction?
Business reply
SERVPRO of Central Buffalo
Gene, thank you for the great review. We’re glad Max and Abraham provided excellent service and completed the job to your satisfaction. Everyone at SERVPRO of Central Buffalo appreciates your trust and the opportunity to help.
From Google
Alisha Mulholland
Abarham, Max, Hamilton, and Cordero all the guys were great, polite, and did a beautiful job!!
Business reply
SERVPRO of Central Buffalo
Thank you, Alisha, for choosing SERVPRO of Central Buffalo. We’re delighted to hear Abraham, Max, Hamilton, and Cordero provided polite, professional service and did a beautiful job. Providing trusted restoration services and exceptional customer care is always our priority. We truly appreciate your 5-star review and support.
From Google
Nick Garbacz
They did a very good job, respectful and kept things clean.
Business reply
SERVPRO of Central Buffalo
Thank you so much, Nick! We appreciate your kind words and are glad our team could provide respectful service while keeping everything clean. Your feedback means a lot to us!
From Google
Angelaina Wallak
Team 23 -Abraham, Jose , Max , Hamilton were very helpful and quick to respond when we had an emergency situation with an upstairs bathroom flooding and leaking down into our kitchen, the whole situation was a nightmare but they were extremely helpful and responsive to getting the mediation started!! Thank you guys!!
Business reply
SERVPRO of Central Buffalo
Thank you so much, Angelaina! Our team is dedicated to providing prompt and effective service, especially in emergency situations. We're glad to hear that the team was able to assist you during such a challenging time. Your kind words are greatly appreciated!
Showing 20 of 77 reviews
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From Google
Business reply
SERVPRO of Central Buffalo
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