Restore General Contracting

From Google

In 2018 we had a house fire. The structure was intact, but the interior needed to be stripped down to studs and "restored". Ben worked with me every step of the way, was prompt, professional and helpful in the all the decisions that needed to be made. We have been back in our home for almost a year and beyond happy with the work done and the space created. highly recommend this team! Positive Responsiveness, Quality, Value

Business reply

RC

Restore General Contracting

Carrie, thank you for taking the time to share this wonderful review of your experience. We are glad you gave us a call and appreciate you trusting our team throughout the process. We are grateful to have earned your recommendation and if there is ever anything else you might need, please never hesitate to give us a call.

From Google

From Google

Our house was restored to perfection. When Restore Contracting was chosen by us to do the restoration work we were given words of encouragement to get us through this devastating experience. When the restoration was completed, the work was thorough and of high quality. Our recommendation would be to choose Restore Contracting if your in this situation.

From Google

Charged me $170,000. Every coat of paint is so thin you can see the primer underneath. They told me they where done and my house didn't have doors. My bathrooms didn't have mirrors. My attic didn't have insulation. The plumber they use argued with me because he didn't want to insulate pipes and then he refused to run lines for my dishwasher and ice maker. I ended up doing about a months worth of work myself. Never hire these guys. They don't even deny that the painting they did is thin enough to see through. They don't deny that they didn't properly insulate my house. They don't deny that they didn't run a water line for my ice maker. They don't deny that they didn't hang mirrors in my bathrooms. They don't deny that they didn't hang doors in my bathroom, in front of my basement or on the side door of my house. They don't don't deny that I did all of the clean up after the fire by myself and I was told it would save me money I could use later during the rebuild They don't deny that I never got to see any of those savings when It came time for me to pick out floors, cabinets, fixtures, doors or insulation. My utilities cost me more now than they did before the fire and it's not by a few dollars, it's by alot. They didn't help me at all. They helped themselves to my insurance payments. I was disappointed and I feel betrayed because I believed the reviews on here. If you're going to hire these guys make sure you can be there every minute of every day to over see their work. Collection agencies have never contacted me on their behalf. They actually owe me money still. I did contact the BBB about these guys. Check it yourself. Their secretary spends half of her time trying to bury these kinds of opinions. If they just did good work and lived up to their promises they wouldn't have to worry about these kinds of stories The positive reviews on here are actually their secretary trying to find ways to keep her employers in business.

Business reply

RC

Restore General Contracting

In response to the allegations above, all of our work is inspected by the city and the bank at each phase of reconstruction. No funds are released until this is done with the confirmation of the owners satisfaction. We do not need to defend our reputation, the work we have done in the past 35 years can speak for itself. However, I will respond to the plumbing situation. The plumber did not want to install the dishwasher because he felt it was damaged. Reluctantly, he did hook it up due to the owners insistence that the dishwasher was fine. As predicted once home owner ran the dishwasher it did leak and ruined the brand new floor. Upon homeowners call for assistance on this mishap we contacted a mitigation company to do the dry out at cost to us. Once that was completed our company went back in and repaired the floor at no cost because that is the kind of business we run. In 35 years we have only had to take 2 people to collections and this just so happens to be one of them. We realize that sites such as these can be a valuable tool for the consumer but you also have to wonder about the honesty and integrity of people who make statements like this. If you are checking on a business go to a respected site such as the Better Business Bureau.

From Google

The Company completed the work in a timely manner. The quality of the work was very good. There were plenty of people on site that get the work done. I would recommend this Company to Family and Friends.

From Google

On February 23rd, 2016 a fire completely destroyed the interior of our home that we had lived in for 25 years. As traumatic as the experience was for our entire family, including losing our dog in the fire, when we decided on using Restore General Contracting to "help us put our lives back together", it was one of the best decisions that we made during the almost 12 months it took to rebuild our home. The emotional impact and effect of an event like this cannot be over stated. It has changed our lives forever. On top of losing all of our possessions, and our beloved Colby, we would never be able to step into the house that had become our home and feel the same way we did before 2/23/16. It’s incredibly hard to describe that feeling. Words could never describe how we feel now, walking into and living in our new home. Every member of the Restore crew will always be a part of that feeling. Through the entire rebuilding process, Ben and his crew were amazing to work with. No construction job ever goes as smoothly as people would like it to. This one was no exception. Things get delayed, decisions have to be made, ABOUT EVERYTHING. But, the way that the crew interacted with my family, more specifically my wife and I, was so professional and caring. Everyone made us feel like they really cared about how this job turned out. If something was wrong or not exactly how we wanted it, it was never a problem to change it. Their advice was invaluable on some of the more critical decisions like the bathtub and the hardwood floor. Their ideas for the bar in our basement were perfect and Jim’s craftsmanship in building it has made it the centerpiece of our basement. It’s absolutely beautiful. Exactly what we were hoping for. Every one of their employees, John, Linda, Glenn, Matt, Roy, Rich, Jim (hopefully we didn’t miss anyone ☺) were so nice to us and so good at what they do. But we have to give special praise to Jim. We now consider him to be our good friend. Every single time we had to interact with Jim, he gave us a sense of calm. I remember walking away from the house in the middle of the project after having a discussion with Jim, feeling so relieved that things were going to get done the right way. He just has this ability to make you feel comfortable and calm. I don’t know that I’ve ever met anyone like him before. Always pleasant, always, always willing to listen to our ideas and to offer his own thoughts. His ideas in the basement for example were amazing and have made that part of the house so much better than it was. Jim is a special person and will always hold a special place in our hearts for how he helped us through all of this. Their entire crew is truly special. Contractors get a bad rap sometimes for things that are out of their control. We as the homeowners were required to make decisions almost on a daily basis. That was OUR responsibility. Their responsibility was to carry out those decisions for us. They did that and more. Our home is a showplace that people gasp at when they walk in. They can't believe how beautiful it is. And we owe that to Restore. You will not be disappointed in them. And if you are, it's most likely because you didn't do what you needed to do to help them. It's a partnership. Thanks Restore !!!!....WE LOVE YOU GUYS!!!

From Google

We hired Restore after suffering an unexpected house fire which forced us from our home for a lengthy period of time. We were in a tailspin from losing so many of our personal possessions and being displaced from our home but Restore lived up to their reputation and made our home better than new. From demolition to the final clean, Ben's crews were fantastic, professional and timely. The restoration moved on without delay and Restore was able to get the job done on time and on budget including numerous high end upgrades that we requested. Ben was a wealth of knowledge and had a long list of resources to draw from. The subcontractors used at our home were great including architect, HVAC, plumbing, electrical, insulation, drywall and tile. As an example, we called on Ben for a custom Hickory staircase, custom shower, custom laundry and two additional fireplaces. All requests were accommodated without issue and to a very high standard. Our home now is absolutely beautiful and a joy to come home to! Should you find yourself in need of quality work from a knowledgeable and professional company, don't hesitate to contact Restore.