SERVPRO of Buffalo

From Google

Reasonable price In the latter part of July, we had a water problem caused by the upstairs tenant. We called Servpro for service. We immediately received an appointment and the service person was on time. I explained what happened and he told me step by step how he was going to resolve our issue. The mess was minimum and he cleaned up immediately after setting up his equipment. Three days later, another person came out to check on the progress and said we needed one more day to dry out the floor. The next day we received a call, Servpro wanted to check the progress, I gave a time, and they were sitting outside waiting for the appointed time. The gentlemen were polite and professional. If you want a company that is true to their word, Servpro is the way to go. Thank you Servpro, a job well done. Services Water removal Response time 0–1 hr

From Google

Reasonable price The guys were quick cleaned up nicely made the situation better for us Services Mold damage restoration

From Google

these boys worked there butts off to get the water out of the basement and dry the place up. lots of moving equipment around Services Mold inspection, Flood cleanup, Water removal, Mold mitigation, Sewage cleanup

From Google

I called ServPro for an emergency roof repair recently and talked to a woman named Alison on the phone who was incredibly kind and helpful! Since it was closing time around the end of the day she advised that the soonest someone could arrive was the following day (which was expected). She told me she would work her hardest to squeeze me in an already-packed day with one of her estimators. She called me back the following morning to advise what time the estimator could be there based on his route and followed up again later in the day via phone call. We ended up using another local roofer to help us but Alison was so professional, sweet, helpful, and very communicative! If we ever need contractor services in WNY, I will happily call ServPro back just because the customer service was phenomenal. Thank you Alison!

From Google

Excellent service, techs and project manager all very professional!

From Google

We had a sewer backup in to the Dentist office where I work. Allison and her crew were quick, professional, efficient, and thorough. We needed this cleaned up ASAP and they got us back up and running in no time

From Google

Experiencing a fire in your home is quite the trauma producing situation. The Team at Servpro made my experience better. They uplifted my spirits everyday with their genuine concern for me , my well being , my schedule and my animals ! I highly recommend this company for all your emergency and restoration needs !

From Google

John and Matt came out to do some work for us after we experienced some flooding. They were very friendly and professional. They made sure to clearly explain every step to us without ever making us feel like they were talking down to us. They were very patient and took the time to answer any questions we had. They were very flexible around our schedule. They cleaned up every bit of mess and debris from their job. We were very impressed with the services provided and would absolutely use them in the future or recommend them to a friend or family member.

From Google

I came home from work to find my basement full of water. I called Servpro and they referred me to a plumber who replaced my sump pump. After it was fixed, Servpro arrived and explained that the carpet/pad had to come out. They explained they were follow the guidelines because there is bacteria and containments in the water that could make you get sick. My antique furniture left several stains on the carpet. Servpro used the utmost care and moved the furniture into a dry location. The team was very caring, professional and provided amazing service. Very satisfied and felt safe.

From Google

My heart is full of gratitude for Servpro's phenomenal service! When a fire left me reeling, my insurance company recommended Servpro, and I'm so glad they did. Their prompt response, meticulous explanations, and effortless collaboration with my adjuster were truly impressive. The outstanding staff and courteous crew went above and beyond to leave my home sparkling clean. Thank you, Servpro, for your outstanding care and professionalism!

From Google

To remove wet rugs in basement they charged $220 per man hour. The rugs were wet with ground water and county water. No sewage was involved. All work was in normal business hours. 29.5 total man hours were worked. I asked to see estimate and was told I could see it later. Upon receipt I immediately complained that the billed services amounted to an unacceptable hourly rate, they said they would speak to their supervisor. I offered $130 per hour which is more than reasonable and it was refused.

From Google

Servpro made a very stressful time so much easier! Allison and her team made sure my items damaged by fire were renewed to their original condition! They also were great in dealing with our insurance carrier! We are thankful for their service!

From Google

Very professional, thorough service at our business. Would definitely recommend.

From Google

I had some basement flooding due to a storm that caused 2-3” of water to accumulate. The team at Servpro was an absolute pleasure to work with. Jennifer came out immediately, to assess the damage and go over my needs. Alison kept me in constant communication with updates and was quick to respond with my questions. Nick and Leo did an amazing job getting everything cleaned up and dried out. They made it look like the flooding never even took place. The whole process was completed within 5 days. Hopefully a situation like this doesn’t occur again, but if it did, I would certainly use them.

From Google

After experiencing a sewage back up, I was provided with a quote by a friendly employee. After getting quotes from a few other companies, we decided to move forward with Servpro and a crew was on site within a day. The crew assessed the situation and cleaned up the mess. Some equipment stayed on site for a couple days to make sure things were dry and clean. Jennifer was very responsive when I had a billing question. Thank you!!

From Google

I had a toilet fail overnight on a Saturday, raining through 2 levels. ServePro arrived within 3 hours of my report to my insurance company and immediately installed equipment to dry out my house, extracted water from my rugs, and attempted to reassure me that things would work out. In the 5 days they worked with me the gentlemen were professional, kind, and efficient. Positive Responsiveness, Quality, Professionalism

From Google

Came out to access damage quickly did not try to sell any unnecessary services. Professional and courteous. Positive Responsiveness, Quality, Professionalism Services Mold inspection

From Google

My wife and I can't praise highly enough the crew from ServPro that mitigated the water damage in our kitchen and basement caused by a malfunctioning dishwasher. They were highly professional, courteous, and concerned for our welfare in a trying and tumultuous time. Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Flood cleanup, Flood restoration, Mold mitigation, Flooring, Mold inspection, Water removal

From Google

My friend had a huge mess in her home and a young man, Chuck C. came to fix it and clean it up. It's truly amazing the work that they can do. This guy was so nice even though he was working a double. I would request only this young man to do the work. Exceptional and professional!!! Positive Responsiveness, Punctuality, Quality, Professionalism

From Google

Such a great service. They responded within the hour that I called for a basement flood. Worked closely with me to save many personal items. Charges were explained. The crew, led by Sal was very professional, kind and worked very hard to clean up my basement. Positive Responsiveness, Punctuality, Professionalism Services Flood cleanup, Mold cleaning, Mold remediation, Water damage-related cleanup & repair, Mold inspection, Water removal