SERVPRO of Eastern Niagara County

Business reply

Thank you, Charles! We're glad to hear Max, Howard, and Cordero did such a great job with your basement. It's good to know their hard work and professionalism made a positive difference. We'll be sure to pass your kind words along to the crew. We appreciate your recommendation and thank you for choosing SERVPRO of Eastern Niagara County!

Business reply

Thank you, Marcia! We're sorry you had to deal with such a mess from the sink leak, especially overnight. We're glad Chris, Howard, Max, and Cordero were able to help and make a stressful situation a little easier. It's great to hear they were professional, knowledgeable, and pleasant throughout the job. We'll be sure to share your kind words with the crew. We appreciate you trusting SERVPRO of Eastern Niagara County!

Business reply

James, thank you for the great review. We’re glad Max, Abraham, and Brianna were on time, worked efficiently, and left you happy with the results. We appreciate the humor too, and we’re grateful you trusted SERVPRO of Eastern Niagara County to help with the basement.

Business reply

Kaitlyn, thank you for sharing this. We’re glad Max, Abraham, and Brihanda were able to get the basement cleaned up thoroughly and help with the sewage odor. We really appreciate your kind words and your recommendation of SERVPRO of Eastern Niagara County.

Business reply

Thank you for sharing your feedback, Tamra. We appreciate you taking the time to detail your experience and are glad to hear there were positive aspects of the service initially. We are sorry to learn about your concerns regarding communication, project timelines, and the issue involving your cordless screwdriver. Customer trust and satisfaction are very important to SERVPRO of Eastern Niagara County, and we take concerns like these seriously. We encourage you to contact our management team directly so we can review the situation further and work toward a resolution.

Business reply

Thank you for the great review, Lauren! We’re glad Jose and Hamilton responded quickly to your basement emergency. At SERVPRO of Eastern Niagara County, we specialize in fast emergency water damage restoration, thorough basement water extraction, and professional structural drying services to prevent further damage. We truly appreciate your trust in our team!

Business reply

Thank you for the 5-star rating, Don! We truly appreciate your support. At SERVPRO of Eastern Niagara County, we’re committed to delivering reliable water damage restoration, professional mold remediation, and complete fire and storm damage cleanup services. We’re always here when you need trusted restoration experts!

Business reply

Thank you for the 5-star rating, Kayla! We truly appreciate your support. At SERVPRO of Eastern Niagara County, we’re committed to providing dependable water damage restoration, professional mold remediation, and fast fire and storm damage cleanup services. We’re always here when you need trusted property restoration experts!

Business reply

Thank you for the fantastic review! We’re glad Jose, Max, Cordero, and Hamilton from Team #23 delivered outstanding results after the flood at your business. At SERVPRO of Eastern Niagara County, we specialize in fast commercial flood cleanup, professional water extraction, and thorough structural drying and water damage restoration to get businesses back up and running quickly. We truly appreciate your recommendation and your trust in our team!

Business reply

Thank you for your honest feedback, Jack. We’re glad to hear our local team delivered quality service, but we sincerely apologize for the delay in providing the photos and invoice to your insurance company. Timely documentation is a critical part of our water damage restoration and insurance claims coordination process, and we understand how frustrating delays can be. Please contact our office directly so we can prioritize your file and ensure all required claim documents are submitted promptly. We appreciate your patience and the opportunity to make this right.

Business reply

We’re grateful for your review, Kim! We're thrilled that our team, especially Jose, Howard, and Hamilton, were able to provide you with helpful and professional restoration services. Thank you for choosing SERVPRO of Eastern Niagara County!

Business reply

Thank you so much for your wonderful feedback, Stephen! We're thrilled to hear that Jose and Max provided professional and friendly service during your restoration process at SERVPRO of Eastern Niagara County.

Business reply

Thank you so much for your feedback! These reviews are read to the team in our morning meetings and bring them much pride. We’re happy to provide such great service and hear your kind words.

Business reply

Thank you so much for your kind words, Craig! We're thrilled to hear that Jose, Howard, and Max provided you with quick and thorough water damage restoration services during such a stressful time.

Business reply

Thank you for the great review, Christina! We’re glad Jose and Team delivered amazing service. At SERVPRO of Eastern Niagara County, we’re proud to provide professional water damage restoration, mold remediation, and reliable property cleanup services when you need them most. We truly appreciate your support!

Business reply

Thank you for the wonderful review, Geri! We’re glad Jose and his crew made you feel well taken care of and clearly explained every step of the process. At SERVPRO of Eastern Niagara County, we’re committed to honest, thorough water damage restoration, mold remediation, and reliable property cleanup services. We truly appreciate your trust in our team.

Business reply

Thank you for the 5-star review, Wingate. We’re glad Jose and Abraham could help during such a stressful situation. Removing standing water, thorough sanitizing, professional drying equipment, and careful demolition are critical steps in effective basement water damage restoration. We appreciate your trust in our team and are always here when you need fast, reliable water damage cleanup and restoration.

Business reply

Thank you for your wonderful feedback, Hector! We’re thrilled to hear that Abraham and Joel provided punctual and organized service during your restoration project at SERVPRO of Eastern Niagara County.

Business reply

Thank you so much, Celestine! We’re happy to hear Jose and Abraham (Team 23) provided awesome service. Our crews take pride in helping homeowners through fire damage, water cleanup, mold issues, and storm damage with professionalism and care. We truly appreciate your 5-star review!

Business reply

Thank you so much, Mike! We truly appreciate your review. Larry and Howard always strive to deliver professional, on-time service for every job — whether it’s fire damage, water cleanup, mold remediation, or storm damage restoration. We’re grateful you trusted us and we’re always here if you need us again.