4.8 of 5
Average of 382 Google reviews
Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.
Booking page on rotorooter
AI-generated summary
AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.
Reviewers praise effective repairs and completed work
Professionalism and courtesy
Reviewers praise timely arrivals and quick service
Reviewers praise clear explanations and communication
High prices
Long waits or delayed arrivals
AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.
Booking page on rotorooter
Not checked by FairPipes yet
We do not have license records for New York yet. Look up this business on the state licensing board's website.
Hours as listed on Google; we have not checked them.
From Google
Larry Nicholas
New Reasonable price | $400–600 We had Pat for our technician and he did a wonderful job in opening up our clogged kitchen sink. He was very clean with his work. Great job Pat and Roto -Rooter. Services Drain cleaning
Business reply
Roto-rooter Plumbing & Water Cleanup
Thank you, Larry! We're glad to hear that Pat did a wonderful job with your clogged kitchen sink and that you appreciated his clean work. We truly value your feedback!
From Google
L Hattoh
New $200–400 Ronnie was fantastic. He diagnosed the problem explained everything to be each step of the way. I highly recommend the company and great rates; no hidden fees just great work!
Business reply
Roto-rooter Plumbing & Water Cleanup
Thank you, L! We appreciate your kind words about Ronnie and are glad to hear you had a great experience with our company. Your recommendation means a lot to us!
From Google
Joanne Marcheona
New Not sure Excellence hallmark of the top line experience and service Services Toilet repair
Business reply
Roto-rooter Plumbing & Water Cleanup
Thank you, Joanne! We're so glad you had a top-notch experience with us. Your kind words mean a lot!
From Google
Dennis
New Honest Company, Technician Ronnie was excellent with his service. I will use their services again in future
Business reply
Roto-rooter Plumbing & Water Cleanup
Thank you, Dennis! We're glad to hear that Ronnie provided excellent service. We look forward to assisting you again in the future!
From Google
Kari Martin
New Great price | $1–200 Great quick service. Came out quick and solved the problem. Super nice, explained everything and was very honest. Highly recommend Services Toilet repair
Business reply
Roto-rooter Plumbing & Water Cleanup
Thank you, Kari! We're glad you had a great experience with our quick service and that our team was able to help you. Your recommendation means a lot to us!
From Google
Katherine Holley
New After 3 attempts to clean out my friend's kitchen drain, I called Roto-Rooter. A very nice young man named Noah was prompt, efficient and very effective. He was very helpful and personable. I would definitely call him again.
Business reply
Roto-rooter Plumbing & Water Cleanup
Thank you, Katherine! We're glad to hear that Noah provided prompt and effective service. Your feedback means a lot to us, and we appreciate your recommendation.
From Google
Niccole Smith
New Services Toilet repair
Business reply
Roto-rooter Plumbing & Water Cleanup
Thank you, Niccole, for taking the time to leave a review. We appreciate your feedback and hope to hear more from you in the future!
From Google
Stan Sherry
Reasonable price | $1,200–1,400 We called for repair, prompt service, repaired deficiency very well . Will call again if any other plumbing problems arise. Services Toilet repair
Business reply
Roto-rooter Plumbing & Water Cleanup
Thank you, Stan! We're glad to hear you received prompt service and that the repair was satisfactory. We look forward to assisting you again with any future plumbing needs.
From Google
Warren Goldstein
Not sure | $1,000–1,200 Well it was expensive 1200 for 45 minutes of work. So why did I give it 5 stars? A clogged sink in the basement, one that is next to the washer that doesn’t work. Washer is now upstairs. I told the guy who came to fix it that it had happened 10 years ago. 10 years ago they used the clean out valve. I showed him where it was. Just a cut pipe with electrical tape to put it back together. He told me what it would cost to install a real clean out valve ( about 600). I know most people don’t have the resources to say yes to that price added to the 475 to clear the clog. He was very efficient and got the job done in 45 minutes. He explained that the pipe from my kitchen sink to the double sink for laundry in the basement was too small by today’s code So, if the caliber of employees that Roto router employs is consistent , you can expect a good ( and maybe expensive) outcome ,
Business reply
Roto-rooter Plumbing & Water Cleanup
Warren, thank you for your feedback and for recognizing the efficiency of our technician. We appreciate your understanding of the costs involved and are glad to hear you found the service satisfactory. Your insights about our team's expertise are valuable to us!
From Google
Kathleen Coudriet
Reasonable price | $400–600 Technician was on time, very efficient and did an excellent job eliminating the problem. Services Drain cleaning
Business reply
Roto-rooter Plumbing & Water Cleanup
Thank you, Kathleen! We're glad to hear that our technician was punctual and efficient in solving the issue. Your feedback is greatly appreciated!
From Google
Brad Lamb
Reasonable price | $600–800 Services Drain cleaning
Business reply
Roto-rooter Plumbing & Water Cleanup
Thank you, Brad, for taking the time to leave a review. Your feedback is appreciated!
From Google
Linda Griffin
Reasonable price | $1–200 Within an hour of my call there was a service man at my house. He had the drain cleared and running great very quickly. And, for a reasonable price! Very happy with their service. Services Drain cleaning
Business reply
Roto-rooter Plumbing & Water Cleanup
Thank you, Linda! We're glad to hear that our service was prompt and effective. Your satisfaction means a lot to us!
From Google
John Lash
Great price | $200–400 Very professional staff, quick dispatch…I am very happy Services Drain cleaning
Business reply
Roto-rooter Plumbing & Water Cleanup
Thank you, John! We're glad to hear you had a positive experience with our professional staff and quick service. Your satisfaction means a lot to us!
From Google
Tom McManamon
I had a very good service. My father had a blocked kitchen sink they came right out the next day, problem solved. Thanks again Ted L.
Business reply
Roto-rooter Plumbing & Water Cleanup
Thank you, Tom! We're glad to hear you had a great experience and that our team was able to resolve your father's sink issue quickly. Your appreciation for Ted is noted, and we look forward to assisting you again!
From Google
Lee A.
Reasonable price | $400–600 Very prompt and knowledgeable and quickly cleared the main drain. Services Sewer cleaning
Business reply
Roto-rooter Plumbing & Water Cleanup
Thank you, Lee! We appreciate your kind words about our prompt and knowledgeable service. We're glad we could help clear the main drain quickly!
From Google
Joyce Cooper
Reasonable price | $400–600 Polite, personable, knowledge le
Business reply
Roto-rooter Plumbing & Water Cleanup
Thank you, Joyce! We appreciate your kind words about our team's politeness and knowledge. Your feedback means a lot to us!
From Google
Kathy Goskowski
Business reply
Roto-rooter Plumbing & Water Cleanup
Thank you, Kathy, for taking the time to leave a review. We appreciate your support!
From Google
Lynn Mudryk
Overpriced | $200–400 Mike was professional and kept me informed of what he was doing. Services Toilet repair
Business reply
Roto-rooter Plumbing & Water Cleanup
Thank you, Lynn! We're glad to hear that Mike provided you with professional service and kept you informed throughout. Your feedback is appreciated!
From Google
Sue Hoyt
Not sure Services Water heater installation
Business reply
Roto-rooter Plumbing & Water Cleanup
Thank you, Sue, for taking the time to leave a review! We appreciate your support.
From Google
Eddie Alvarez
Reasonable price | $400–600 The techion Bobby was great , very curtious and polite. He did the job right it was Not your typical clog. He had the right tools to do the job... 🙂 Services Drain cleaning
Business reply
Roto-rooter Plumbing & Water Cleanup
Thank you, Eddie! We're glad to hear that Bobby provided great service and had the right tools for the job. We appreciate your feedback!
Showing 20 of 382 reviews
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From Google
Business reply
Roto-rooter Plumbing & Water Cleanup
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