Phoenix
Phoenix

Rocky Mountain Restoration

4.9 of 5

Average of 703 Google reviews

Positive and negative reviews

  • Positive
  • Negative
  • Not counted

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

Call (480) 309-2524Visit website

AI summary of their website

About Rocky Mountain Restoration

  • 24/7 emergency service

Rocky Mountain Restoration is a property damage restoration company with its headquarters in Mesa and offices in Phoenix, Peoria and Prescott Valley. It works for homeowners, property managers and businesses across Maricopa County, handling water damage, fire and smoke cleanup, mold removal and trauma or biohazard cleanup, and it bills insurers directly.

Services

  • Water damage
  • Mold remediation
  • Fire damage

They offer

  • Free estimates
  • Warranty on work
  • Financing
  • Upfront pricing

From their website, rmraz.com, as of October 20, 2026.

These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.

What their website says

24/7 emergency service
"24/7 emergency response, arrival typically within one hour"
Water damage
"We handle water damage restoration"
Mold remediation
"mold remediation, and trauma and biohazard cleanup"
Fire damage
"fire and smoke damage restoration"
Free estimates
"Free Onsite Estimates 24/7"
Warranty on work
"100% Satisfaction Guarantee Policy"
Financing
"Financing Available"
Upfront pricing
"give you a firm number before any work starts"

AI-generated summary

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

What reviewers like

  1. Crews explain each step

    See 75 reviews

  2. Fast, same-day arrival

    See 53 reviews

  3. Professional and courteous

    See 39 reviews

  4. Technicians arrive on time

    See 22 reviews

What reviewers dislike

  1. Promised repairs left undone

    See 5 reviews

  2. Bills above quotes or coverage

    See 4 reviews

  3. High charges for little work

    See 4 reviews

  4. Work billed before approval

    See 3 reviews
  • Reviews used: 556
  • AI read a sample of 300 of them.
  • Made on October 20, 2026
How summaries are made
Call (480) 309-2524Visit website

License record

Not checked by FairPipes yet

We do not have license records for Arizona yet. Look up this business on the state licensing board's website.

Details

Hours
  • Every dayOpen 24 hours
Website
rmraz.com

Hours as listed on Google; we have not checked them.

Listing data from Overture Maps Foundation

Reviews

From Google

Elizabeth Knisley

From the first contact with responder Matt to the team response with Justin as team lead to clean up with Justin ( different Justin) everything went amazing. You have top notch company who is very thorough and communicates amazingly… I’m so grateful for you all and will recommend you to anyone! Thank you.

Business reply

Rocky Mountain Restoration

  • October 2026

Elizabeth, thank you for the wonderful review. We are thrilled Matt and Justin led a smooth, thorough cleanup and that our communication met your expectations. We will pass your kind words to the whole team. It means so much that you would recommend us and trust us with the care of your home.

From Google

John Kennedy

The crew came out twice, Marcus and Juan came out first then Daniel and Alex. Both visits were great, the crews were quick and professional. They took care of the issue, friendly staff. Thank you

Business reply

Rocky Mountain Restoration

  • October 2026

Hi John Kennedy, Thank you for your wonderful feedback! We’re glad to hear Marcus, Juan, Daniel, and Alex provided quick, professional, and friendly service during both visits. We’re happy our team could resolve the issue and provide a positive experience. We truly appreciate your trust and support!

From Google

Kim Cummings

Having a pipe burst with water damage is never a pleasant experience, but I have to tell you that dealing with Rocky Mountain Restoration certainly was. Dillon Jones, Emergency First Responder was at my home in under 30 minutes. I preferred to work with a plumber that Rocky Mountain Restoration new and trusted. Chas Roberts Plumbing was on-site within 30 minutes. Together these two Superhero service companies had the water shut off immediately, assessed the situation, outlined the repairs that would be needed. All areas that came in contact with water or moisture were spray treated to prevent any mold, mildew or odor. The attention to detail was very impressive. Rocky Mountain Restoration Crew Chief, Nikolas Matinez & Technician Alfonso carefully cut out the drywall sections so that the entire area could dry and allow access for the water main plumbing to be re-routed. They placed dehumidifying & drying fans in place, bagged all wet damaged debris and vacuumed my garage. It looked cleaner than before they arrived! Two days later, Mr. Alexis Espinosa, Rocky Mountain Restoration Assistant Crew Chief came to my home to take moisture readings to see if everything was properly dried. Having restored a dry and safe environment Mr. Espinosa collected the drying & dehumidifying equipment. Each employee that I had contact with was professional, friendly, properly identified by company named clothing & I.D. Experiencing this degree of courteousness, focus and customer appreciation was very refreshing! Please put Rocky Mountain Restoration in your phone contacts now so that if you ever have an emergency, you can quickly get in touch with these pros!!!

Business reply

Rocky Mountain Restoration

  • October 2026

Hi Kim Cummings, Thank you for taking the time to share such a detailed and wonderful review! We’re thrilled to hear that Dillon, Nikolas, Alfonso, Alexis, and the entire Rocky Mountain Restoration team provided prompt, professional, and attentive service during your water damage emergency. We’re proud to know our team helped restore your home to a dry and safe environment while making the process as smooth as possible. Your kind words and recommendation mean a great deal to us. Thank you for trusting Rocky Mountain Restoration!

From Google

Brook Thomas

  • Edited
Just had Eric & Juan out last week and they were GREAT & Proefessional! Erin, and I believe his name was Miguel. We’re awesome when they came out from a previous leak. They came out and couldn’t have been nicer to me and my dog. They were incredibly helpful and kind! This is what great customer service is all about.

Business reply

Rocky Mountain Restoration

  • November 2025

Hi Brook Thomas, We truly appreciate you taking the time to share your feedback! It’s wonderful to hear Erin and Miguel delivered such kind, attentive service and made you and your dog feel comfortable throughout the process. Their professionalism and compassion reflect the values we aim to uphold in every visit. Thank you for choosing Rocky Mountain Restoration and recognizing our team’s efforts!

From Google

Cecilia Garcia

Did a great job!

Business reply

Rocky Mountain Restoration

  • October 2026

Cecilia, thank you for sharing your feedback. We're glad to hear you were happy with the work done. We'll share your comment with the team and we'd be delighted to help you again if you need it.

From Google

Raymundo Moctezuma

Business reply

Rocky Mountain Restoration

  • October 2026

Raymundo, we appreciate your five-star rating and the confidence it shows in our team. Your support motivates us to maintain high standards, and we look forward to assisting you again in the future.

From Google

Valerie Porter

Daniel was very professional. He explained in great detail the steps involved in my water remediation. He would share my moisture readings to help me understand why the remediation needed to continue and the appropriate levels needed.

Business reply

Rocky Mountain Restoration

  • October 2026

Hi Valerie Porter, Thank you for sharing such detailed feedback! We’re pleased to hear that Daniel was professional and took the time to clearly explain the steps involved in your water remediation. It’s great to know that sharing the moisture readings helped you understand why the remediation needed to continue and what levels were appropriate. We appreciate your trust in our team and thank you for choosing Rocky Mountain Restoration!

From Google

Jorge Lopez

Amazing service , Micheal and Justin were very professional in their work and communication

Business reply

Rocky Mountain Restoration

  • October 2026

Hi Jorge Lopez, Thank you for your kind review! We’re glad to hear that Michael and Justin provided professional service and clear communication throughout your experience. We appreciate you taking the time to recognize their work and share your positive feedback. Thank you for choosing Rocky Mountain Restoration!

From Google

Lilani Moey

A big thank you to Justin and Daniel for their services on my friend’s apartment today. Quickly and efficiently helping with maintenance. You guys are awesome! Thanks for being so friendly!

Business reply

Rocky Mountain Restoration

  • October 2026

Lilani, thank you for the five-star review. We are glad Justin and Daniel could help your friend’s apartment quickly and with a friendly, efficient approach. We will share your kind words with them and appreciate you recognizing their efforts.

From Google

Abbie Dalton

Daniel was great - so friendly and professional. 10 stars!!

Business reply

Rocky Mountain Restoration

  • October 2026

Thank you for the fantastic feedback, Abbie. We are thrilled Daniel was friendly and professional. Praise like yours means a great deal to our team and we will be sure he hears your kind words.

From Google

Mary L Lento

Business reply

Rocky Mountain Restoration

  • September 2026

Mary, thank you for the five-star rating. We appreciate you taking the time to share your positive feedback. It motivates our team to keep delivering great service, and we look forward to assisting you again.

From Google

penni mohr

Nicholas and Marcus are the absolute BEST! Professional, thorough, and kind. Highly recommend these two young men from Rocky Mountain Restoration.

Business reply

Rocky Mountain Restoration

  • September 2026

Hi Penni Mohr, Thank you for the wonderful feedback! We’re thrilled to hear Nicholas and Marcus provided professional, thorough, and kind service. We truly appreciate your recommendation and your trust in Rocky Mountain Restoration!

From Google

Richard Hawley

Very Professional On Time Good communication

Business reply

Rocky Mountain Restoration

  • September 2026

Hi Richard Hawley, Thank you for your kind feedback! We’re glad you experienced professional, punctual service with clear communication. We truly appreciate your trust in our team!

From Google

Julia Francis

Great experience with daniel jaime of rocky mtn. restoration for a leak in my kitchen.

Business reply

Rocky Mountain Restoration

  • September 2026

Julia, thank you for the great review. We are pleased Daniel Jaime and the Rocky Mtn. Restoration team could take care of your kitchen leak and make the experience positive. Your feedback means a lot and we appreciate the recommendation.

From Google

Colin

Friendly and professional

Business reply

Rocky Mountain Restoration

  • October 2026

Hi Colin, Thank you for your kind feedback! We’re glad you found our team friendly and professional. We truly appreciate your support and trust in our services!

From Google

Tommi Harrison

Business reply

Rocky Mountain Restoration

  • September 2026

Tommi, we really appreciate the five-star review. Your support means a lot and motivates our team to keep performing at a high level. We look forward to assisting you again.

From Google

Whitney Pratt

I’ve always heard great things about Rocky Mountain Restoration through our business, but it was such a different experience getting to work with them personally — and they absolutely lived up to everything we’ve heard! We recently replaced our washer and dryer, and during the delivery/moving process we discovered some water damage that we weren’t expecting. Rocky Mountain Restoration was onsite within about 2 hours of us reaching out. They got right to work, started the demo, and had fans set up throughout the affected area to get everything drying as quickly as possible. Logan, Justin and crew have been responsive, professional, and genuinely helpful throughout the process. It definitely makes a stressful situation a little easier when you know you’re in good hands. We’ve recommended Rocky Mountain Restoration to our customers for years through Hometown Plumbing Pros, and now I can confidently say we recommend them personally, too! It’s always nice when a company you trust professionally proves to be just as great when you’re the customer. ♥️ Thank you guys for taking such great care of us!

Business reply

Rocky Mountain Restoration

  • September 2026

Whitney, we truly appreciate you sharing this. We are glad Logan, Justin and the crew could respond quickly and ease the stress, and your professional and personal recommendation means a lot to us. We look forward to helping your customers or you again whenever needed.

From Google

Carlos Aneses

Extremely professional kept us informed 100% of the time explaining everything step by step. Exceptional customer service from the entire crew working on the water mitigation.

Business reply

Rocky Mountain Restoration

  • September 2026

Thank you for the kind feedback, Carlos. It means a lot to know our team kept you fully informed and handled the water mitigation professionally. We will share your praise with the entire crew. We appreciate you taking the time to recognize our customer service.

From Google

Calvin Rucker

Quick, good job

Business reply

Rocky Mountain Restoration

  • September 2026

Hi Calvin Rucker, Thank you for your feedback! We’re glad to hear that our team provided quick and effective service. We truly appreciate you taking the time to share your experience and for choosing us!

From Google

Mariah Wiggins

Daniel was extremely professional and knowledgeable. Always took his time for his shoes to be wrapped, pics are taken and always wrapped up with a recap So I knew what happened and what were the next steps. I would recommend him for any restoration project.

Business reply

Rocky Mountain Restoration

  • September 2026

Hi Mariah Wiggins, Thank you for taking the time to share your experience and for your recommendation! We’re pleased to hear that Daniel provided professional, knowledgeable, and considerate service throughout the project. Clear communication, attention to detail, and keeping our customers informed about progress and next steps are important to us. We truly appreciate your trust and kind words about Daniel and our team!

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Positive and negative reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

About Rocky Mountain Restoration

From their website, rmraz.com, as of October 20, 2026.

These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.

What their website says

24/7 emergency service
"24/7 emergency response, arrival typically within one hour"
Water damage
"We handle water damage restoration"
Mold remediation
"mold remediation, and trauma and biohazard cleanup"
Fire damage
"fire and smoke damage restoration"
Free estimates
"Free Onsite Estimates 24/7"
Warranty on work
"100% Satisfaction Guarantee Policy"
Financing
"Financing Available"
Upfront pricing
"give you a firm number before any work starts"

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

How summaries are made

How summaries are made

AI-generated summary

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads the reviews with 1 to 3 stars first, then a random sample of the rest. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

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