New York

NYC Plumbing Services /Mentor Mechanical

4.9 of 5

Average of 214 Google reviews

Positive and negative reviews

  • Positive 210 reviews, 98% of all reviews
  • Negative 4 reviews, 2% of all reviews
  • Not counted 0 reviews, 0% of all reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

Call (718) 804-5781

Hours

Hours not listed

Details

Reviews

From Google

Jake Meyer 5 of 5

New $2,000+ They showed up ready to work with my buildings water shutdown and got a ton of work done in the time they were here. Highly recommend. Excellent value.

From Google

Candice Perlin 5 of 5

New Great price Mentor Mechanical is fantastic. Excellent customer service. Very professional and experienced workers. I had a clogged bathtub and non functional toilet in a new apt I moved into. They came the day after I called and took care of what was not an easy job. They were patient and cleaned up after themselves. They also changed an older looking metal piece on my bathtub on the house to make it look like new. Highly recommend!! Services Toilet repair, Drain cleaning

From Google

Ann Spindler 5 of 5

New Reasonable price | $400–600 Exceptional captures it all. Mentor came quickly, replaced a patchwork of pipes under my kitchen sink with proper plumbing fixtures! The drainage pipes are perfect. He is professional and his work is excellent. Services Drain cleaning, Plumbing pipe repair

From Google

Amy Wesson 5 of 5

Great price thank you for fixing our pipes!! was super fast and easy Services Toilet repair

From Google

Pedro Del Valle 5 of 5

Great price | $1–200 We had an exceptional service from Mentor Mechanical. It’s a great company delivering timely and outstanding customer service. Every one we talked was knowledgeable, well mannered, and showed us empathy with our bathroom issues that were rapidly resolved. Thank you for your excellent customer service. Services Drain cleaning

From Google

Isabella Super 5 of 5

Great service, very understanding when we needed to cancel and did not charge us.

From Google

Tom Super 5 of 5

I had to cancel last minute and they didn’t charge me

From Google

lev gelfer 2 of 5

Overpriced | $1,600–1,800 My toilet clogged, and I needed it replaced quickly. Mentor came the next day and installed a new unit, but he overcharged me for the toilet ($500 for the cheapest unit from Home Depot, which costs $150). He also charged a premium for installation ($1000) and did a shitty job. Less than a year later, the toilet started leaking because the wax ring wasn't installed properly. Instead of fixing it at no charge, Mentor wouldn't even provide a quote. I chased him for a day until I found someone else who could do a proper job at a reasonable price. Services Toilet repair

From Google

Kangjie Mi 5 of 5

Reasonable price | $1,600–1,800 Awesome work done by Tom and his team👍 Services Toilet repair, Plumbing pipe repair

From Google

Luciana GF 5 of 5

Reasonable price Called Mentor Mechanical for a clogged toilet and they had it cleared quickly and professionally. During the work my toilet bowl was damaged — and that's actually why I'm writing this review. They took full responsibility right away, repaired everything, and replaced the bowl with a brand new one at no hassle to me. Anyone can do a good job when nothing goes wrong. What tells you about a company is how they handle it when something does. These folks were above expectations. Highly recommend. Services Toilet repair

From Google

Christiana G 5 of 5

Reasonable price | $1,400–1,600 These folks replaced the vanity in my prewar coop. Many of the quotes I received for the job made me feel like others simply didn’t want to do the work. Mentor got it done and at a competitive price. They had to adapt the vanity to fit the drainpipe running perpendicular to the taps. All in all, they made it work, so kudos to them. Friendly crew was a nice bonus. Services Faucet installation, Service not listed

From Google

Basel Y. Hamdan 5 of 5

Reasonable price They did a great job fixing my kitchen sink. Fast, clean, efficient. I will be hiring them again when needed. Services Drain cleaning

From Google

Danielle Hoffman 5 of 5

Reasonable price Plumbing issue happened to us on a Saturday night and they were great! Got here in an hour exactly as promised and fixed the toilet quickly and seamlessly. Reasonable price as well. Would recommend and will be using them in the future for any issues! Services Toilet repair

From Google

nick sequeira 1 of 5

Overpriced | $1,200–1,400 Extremely disappointing experience. The plumber cut into our vanity without our permission, and left the cut jagged and unfinished. The edge is sharp enough that we have actually gotten cut on it, and the drawer no longer closes properly because of the work. We contacted the company to address the damage, but they have not responded to our emails or calls. Mistakes can happen, but refusing to communicate or take responsibility afterward is unacceptable. I would not recommend this company based on our experience

From Google

Alone boy RK 5 of 5

$1–200 Highly recommended plumbing nyc!!!

From Google

Steven Z. 5 of 5

Great service, they came the same day and finally eliminated the dreaded toilet noise. Also purchased the necessary parts themselves, taking care of everything from start to finish.

From Google

Molly Reiner 5 of 5

Easy to communicate with, super honest, fixed my problem for less than 1/3 of what another plumber quoted me

From Google

Marjorie Desir 5 of 5

I found Tom through an online search of top NYC plumbers that deal with condos/co-ops and COIs (certificate of insurance). Not only did his staff process that paperwork within half a day, but they kept me updated with next steps and progress. When he came to do the work he was very professional and personable and talked me through what he was doing which I appreciated. He was very knowledgeable and explained my drain to me which was a triple lever type. He was able to snake my drain so that the water was finally able to go down normally! No more showering in a pool of water!! Lastly, when I told him I would take care of cleaning up, he insisted that he wanted to clean up after his work. This was great and to me an indication that he takes pride in and cares about his work -it showed. I would definitely recommend him to friends and plan to use him for any future needs!!

From Google

r m 5 of 5

Reasonable price | $400–600 They do nice work and communicate well. Best price I could find. Will use them again and highly recommend. Services Plumbing leak repair

From Google

elvina moy 5 of 5

Reasonable price Recently had a leak in the kitchen that I was worried would require removal of multiple cabinets. Bess (spelling?) and John came by and did a fantastic job. They only removed what was necessary to detect the leak (which did not end up requiring removal of the cabinets!) and everything was replaced when the job was done. Everyone was polite and courteous throughout the job. I felt like the job they did was thorough and price is reasonable for the amount of work that was done. I would definitely recommend and use again! Services Drain cleaning, Plumbing leak detection, Plumbing pipe repair, Plumbing leak repair

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Positive and negative reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

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