Pipe Monkeys Sewer and Drain

From Google

Overpriced | $1,200–1,400 I have no complaints about the service, but almost $1,400 for three hours of work from a single plumbing tech snaking and scoping (part) of my home’s lower GI tract makes me want a second opinion from an actual gastroenterologist! That invoice appears seriously inflamed!

Business reply

PD

Pipe Monkeys Sewer and Drain

Thank you for your business and for taking the time to leave a review. We appreciate all customer feedback and would just like to clarify a couple of points regarding the service provided. All of our pricing is presented upfront and approved before any work begins. If our pricing is not suitable for a customer, we completely understand and always welcome them to consider other options before authorizing the work. We also want to clarify that the review does not accurately reflect the full scope of work performed. This was not simply a sewer line snaking. In addition to snaking and clearing the line, our technicians performed a sewer camera inspection and high-pressure water jetting of the sewer line. Regarding the cost of sewer and drain work, we understand that pricing can sometimes seem high. However, this is specialized and extremely difficult and dirty work that involves working directly with sewage and exposure to waste, bacteria, and other potentially hazardous conditions. Our technicians are trained professionals who have the proper equipment and experience to perform this work safely and effectively. Our pricing reflects not only the work performed, but also the equipment, expertise, and risks involved. We respect that every customer has the right to decide whether our pricing works for them, which is exactly why we provide and receive approval for our pricing before beginning the work. We appreciate your business and the opportunity to clarify the services that were provided.

From Google

Another one that will go MIA on you. It’s hard to find a reliable plumber, and these guys did a great job for the first couple jobs. I even recommended them to neighbors. They returned for another job, but when the problem reappeared the following day, they did not reply to repeated follow-ups and completely ghosted us.

Business reply

PD

Pipe Monkeys Sewer and Drain

We're sorry to hear about your experience. We return all calls promptly, and we were unable to locate any record of someone with your name in our system. Please give us a call at 718-749-1830, and we'll be happy to look into the situation and see how we can help resolve your issue.

From Google

Needed kitchen & bathroom faucets installed. Call today set up appt for 1 - 3. Tito and his assistant came at 11:30. Professional, friendly, fast, polite. Answered all questions. Maryann helpful in the office in setting up appt. Will use again if I have any others issues. Highly recommend.

Business reply

PD

Pipe Monkeys Sewer and Drain

Thank you for the great review! Appreciate your business.

From Google

Professional service with a very fair price. They send you info about the assigned technician in advance and showed up exactly on time. They cleaned up nicely after snaking a drain line on the 2nd floor of a 3 story building. I would definitely hire Pipe Monkeys again. Forget roto rooter. Pipe Monkeys will be my new go to for my plumbing needs.

Business reply

PD

Pipe Monkeys Sewer and Drain

Thank you for the review and your business!

From Google

So knowledge is power and I’m happy I know now. My shower water was cold and I didn’t realize I needed to swap a cartridge out. New to this homeowner thing and I called a plumber hoping they were reputable and honest but instead I was charged $238 to be told it couldn’t be fixed. Something about how my hot and cold lines were swapped and I’d never get a warm shower. What a shame. I YouTubed and learned that what I was charged over $200 for was a quick $30 fix. Just needed a set of hex keys and some patience. This low rating was because of the dishonest and scam like business practices I experienced. Again what a shame. I guess you saw a young guy with his young family and said wow we got a sucker here.

Business reply

PD

Pipe Monkeys Sewer and Drain

While we are sorry for your situation you may have the wrong company. We checked our system and there are no calls or appointments booked under this name. If you have any further information please call us or email info@pipemonkeys.com and we are happy to look into it.

From Google

Pipe Monkeys was absolutely amazing to work with. Tito was AMAZING. Kind, smart, rocked the job out quickly and efficiently, cleaned up after he was done... They were quick to respond, Marianne was so helpful in scheduling and processing… we will absolutely use them again if services are needed. Highly highly recommend.

Business reply

PD

Pipe Monkeys Sewer and Drain

Thanks for the great review. Appreciate the business and kind words.

From Google

Nicest plumbers ever! Professional, friendly, and attentive to pet safety when dealing with raw sewage :)

From Google

Honest and helpful - walked me through an easy fix and saved me $250. Really appreciate it!

From Google

Great price I would definitely recommend and use pipe monkeys again Services Faucet repair

From Google

Great price They helped fixed nt clogged toilet and were so polite and nice abt it! Services Toilet repair

From Google

I had a great experience with Pipe Monkeys. I called them for what seemed like a simple clogged toilet that I just couldn’t fix with a plunger. From the first phone call, their team was courteous and helpful, and they were able to schedule someone to come out the same day. The technician showed up right on time, was friendly and professional, and quickly diagnosed the problem. He explained everything clearly and had the toilet unclogged and running smoothly within 30 minutes. What really stood out was how clean he worked, no mess, no fuss, and he even gave me a few tips to help avoid future clogs. Pricing was fair and straightforward, with no surprises. It’s clear these guys know what they’re doing and take pride in their work. If you need fast, honest, and efficient service, I highly recommend Pipe Monkeys. I’ll definitely be calling them again if I ever run into another issue!

From Google

One thing I’m going to say they are a lifesaver my 10 year-old niece had Through pennies and a lot of paper into my toilet drain to the point when I call plumbers they couldn’t even fix it or get it out, I thought I was going to have to destroy my whole house just to fix one problem, but once I called pipe monkeys, and they came and took a look, they knew exactly where to look and pull it out. They saved my ass from spending a lot of money from what could’ve happened thanks again

From Google

Great price Thank you for fixing my bathroom sink

From Google

I don’t usually leave reviews, but Pipe Monkeys absolutely earned this one. I had a backed-up kitchen sink that just wouldn’t drain, and after calling around to a few places, I landed on them based on the reviews and I’m glad I did. They got the job done quickly, cleaned up after themselves, and even gave me some tips on how to avoid the issue in the future. Pricing was fair, no surprises, and it was obvious they take pride in their work.

From Google

The service I received was incredible! Will use again.

From Google

Thank you for fixing my kitchen very last minute!

From Google

To get to the point, kirks an outstanding guy! Communicative and reliable. Definitely the guy to call for plumbing inquiries

From Google

They helped fix my logged toilet and were really the whole nice through the whole process Services Toilet repair

From Google

From Google

10/10! Reasonable price