5.0 of 5
Average of 96 Google reviews
Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.
AI-generated summary
AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.
Repairs resolved their problems
Professional service
Prompt and fast responses
Knowledgeable staff
AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.
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We do not have license records for New York yet. Look up this business on the state licensing board's website.
Hours as listed on Google; we have not checked them.
From Google
Carlos
Reasonable price | $1,200–1,400 Very good services. I recommend to anyone. Services Sewer repair
Business reply
The Pump Guys LLC. Pump & Motor Repair Shop
Thank you, Carlos, for the 5-star review and for recommending The Pump Guys! We truly appreciate your kind words and your trust in our service. We’re grateful for your business and look forward to being there whenever you need us. Thank you again, Carlos! — Eric | The Pump Guys
From Google
Edgar Crespo
Being a building engineer with over 30 years of experience, also an instructor for Local 94. I have known Eric for many years, a true professional, he is knowledgeable, a man that gets things done and will not stop until it is, making things look easy is his specialty, But that’s called experience and that’s what sets him apart. Knowing him before he started his company and seeing where he is today is a true success story.
Business reply
The Pump Guys LLC. Pump & Motor Repair Shop
Thank you so much for the kind words and continued support. Coming from someone with over 30 years of experience in the building engineering industry and as an instructor for Local 94, your words truly mean a lot to me. I’ve always believed that this business is about more than just fixing pumps and equipment—it’s about knowledge, experience, accountability, and getting the job done right. I’m grateful that you’ve known me for many years and have been able to see the journey from before The Pump Guys to where we are today. I truly appreciate your trust, respect, and recognition. It’s an honor to have your support. Thank you again! — Eric | The Pump Guys
From Google
Alexander Teran
Great price "I am the Chief Engineer at The Chemists' Club and we recently hired The Pump Guys for some essential work. They did a fantastic job rebuilding our ejector pump and handling various other plumbing repairs throughout the building. Their expertise in industrial systems is evident, and their professionalism is top-notch. If you are looking for a reliable team for specialized pump and motor services in NYC, I highly recommend them Services Plumbing leak detection, Plumbing pipe repair, Water heater repair, Service not listed
Business reply
The Pump Guys LLC. Pump & Motor Repair Shop
Thank you so much for taking the time to share this review. It was a pleasure working with you and the team at The Chemists’ Club. We truly appreciate the opportunity and the trust you placed in The Pump Guys to handle the ejector pump rebuild and the additional plumbing repairs throughout the building. Our goal is always to provide professional, dependable service and to make sure the job is done right from troubleshooting through completion. Coming from a Chief Engineer, your recognition of our expertise and professionalism means a great deal to us. We look forward to continuing to be a trusted resource for The Chemists’ Club whenever you need us. Thank you again for your trust and recommendation! — Eric | The Pump Guys
From Google
KEVIN MONTANO
Great price Services Water heater installation
Business reply
The Pump Guys LLC. Pump & Motor Repair Shop
Thank you so much for the 5-star review! We truly appreciate your business and are glad you were happy with our pricing and service. Thank you for choosing The Pump Guys and for your support! — Eric | The Pump Guys
From Google
Mohamed Alabeli
Excellent 24-Hour Emergency Plumbing & Pump Service! Mo here from Sammy’s Deli. We had an emergency with our building’s booster pump, and we needed someone who could respond quickly. A building superintendent referred me to Eric from The Pump Guys, and I’m very glad they did. I contacted Eric, explained the situation, and he was able to respond to the emergency and get right to work. His team quickly diagnosed the problem, performed the necessary emergency plumbing and pump repairs, and got our booster pump system back up and running. When you have a building emergency, response time and experience are extremely important. Eric and The Pump Guys were professional, knowledgeable, and knew exactly how to handle the situation. I highly recommend The Pump Guys for 24-hour emergency plumbing, booster pump repair, water pump repair, commercial plumbing, and emergency mechanical services in NYC. Thank you, Eric and The Pump Guys, for coming through when we needed you most!
Business reply
The Pump Guys LLC. Pump & Motor Repair Shop
Thank you, Mo, for taking the time to share such a detailed review. We truly appreciate the opportunity to help you and the team at Sammy’s Deli. When a building has a booster pump emergency, getting the system diagnosed and back up and running quickly is critical. We’re glad we were able to respond, identify the problem, and complete the necessary pump and plumbing repairs to restore your system. Thank you for trusting The Pump Guys and for the recommendation. Referrals from building professionals and customers mean a great deal to us. We’re always here when you need us—24/7 for emergency pump, plumbing, mechanical, and electrical service throughout NYC. Thank you again, Mo! — Eric | The Pump Guys
From Google
Elvin Colon
Great price | $2,000+ They replaced a pressure reducing value on my domestic water pump turned out great fast and reliable definitely recommend Positive Responsiveness, Quality, Professionalism Services Service not listed
Business reply
The Pump Guys LLC. Pump & Motor Repair Shop
Hi 👋🏼 Elvin, we greatly appreciate your feedback very very happy that my technicians were able to solve your booster pump problem!!
From Google
luis Gonzalez
Great price Erisual and his team are the best in the business. Knowledgable, friendly and most importantly for me responsive. I recommend them to anyone who is experiencing issues with boilers, pumps, ejector pits, electrical, etc. Please try them out and see for yourself. The work will speak for itself hands down! Services Water heater installation, Plumbing pipe repair, Water heater repair, Sewer repair
Business reply
The Pump Guys LLC. Pump & Motor Repair Shop
Thank you so much for the kind words and for taking the time to share your experience. We truly appreciate your trust and recommendation. At The Pump Guys, we understand that when a boiler, pump, ejector pit, or electrical system has a problem, responsiveness and getting the job done right are critical. Our goal is always to bring the experience, knowledge, and resources needed to properly troubleshoot the problem and find the right solution. We’re grateful for your continued support and confidence in Eric and the entire Pump Guys team. Most importantly, we let our work speak for itself. Thank you again for your recommendation! — Eric | The Pump Guys
From Google
Pure Water Solutions
I was having issues with my fire pump in my building. The Pump Guys came out within 30 minutes of my service request and did a diagnostic. I immediately approved the job to be fixed and they got to work right away. The process was so smooth and professional that I couldn't be happier with the service. I highly recommend these guys and will be using them for all my pump and plumbing needs. Thank you Pump Guys!!!
Business reply
The Pump Guys LLC. Pump & Motor Repair Shop
Thank you so much for taking the time to share your experience and for trusting The Pump Guys with your fire pump emergency. We understand that when a critical building system goes down, every minute matters. We’re glad we were able to respond quickly, diagnose the issue, and get right to work on the necessary repairs to get your system back up and running. We truly appreciate your recognition of our professionalism, responsiveness, and commitment to making the entire process as smooth as possible. Thank you for choosing The Pump Guys and for trusting us with your future pump and plumbing needs. We’re always here when you need us — 24/7. Thank you again for the recommendation! — Eric | The Pump Guys
From Google
Rafael Guzman
We recently had a major emergency at our building when we completely lost water pressure to over 400 apartments. It was a stressful situation, to say the least. The Pump Guys truly saved the day. They responded incredibly fast and quickly diagnosed the issue. I was immediately advised that the control was the problem. Their team wasted no time — they swapped out the faulty Contactor and brought our booster pump system back to life. Their professionalism, expertise, and quick response prevented what could have been a much bigger crisis for our residents. I can’t thank them enough and highly recommend them to anyone in need of reliable and knowledgeable pump service.
Business reply
The Pump Guys LLC. Pump & Motor Repair Shop
Thank you so much for taking the time to share this review. We truly appreciate your trust in The Pump Guys during such a critical building emergency. Losing water pressure in a building with 400+ apartments is a serious situation, and we understand how important it is to diagnose the problem quickly and get the booster pump system back in service. We’re glad our team was able to identify the faulty contactor, make the necessary repair, and restore water service to the building. Thank you for recognizing our speed, professionalism, and technical expertise. At The Pump Guys, we take pride in being the team you can call when a critical pump or mechanical system needs to be diagnosed and repaired—especially when residents are depending on us. We truly appreciate your recommendation and the opportunity to be there when you needed us most. Thank you again for trusting The Pump Guys! — Eric | The Pump Guys
From Google
xavier alvarez
Our restaurant basement flooded during a holiday weekend, and no other plumbing company would answer the phone—one even told me “good luck.” The Pump Guys answered immediately, arrived fast, and repaired the sewer pumps on site, stopping the flooding right away. True 24/7 emergency service you can rely on. Professional, responsive, and absolutely saved our business. Highly recommend The Pump Guys for any NYC commercial building.
Business reply
The Pump Guys LLC. Pump & Motor Repair Shop
Thank you so much for taking the time to share this review. We truly appreciate your trust in The Pump Guys, especially during such a stressful emergency. A flooded restaurant basement can quickly turn into a major business disruption, so when you called, our priority was to respond quickly, identify the problem, and stop the flooding. We’re glad our team was able to repair the sewer pumps on site and get the system back under control. We take 24/7 emergency service seriously. When you have a critical pump, sewer, plumbing, or mechanical failure, you need a team that answers the phone, shows up, and gets to work. Thank you for giving The Pump Guys the opportunity to help and for recommending us. We’re always here when you need us. 24/7 Emergency Service — Pump • Plumbing • Mechanical • Electrical — Eric | The Pump Guys
From Google
Charly Michelle
Reasonable price So helpful! Eric came out on a holiday at 530p to help us with our plumbing issue and saved the day! Could not be happier with his service. Services Plumbing pipe repair
Business reply
The Pump Guys LLC. Pump & Motor Repair Shop
Thank you so much, Charley! We truly appreciate you taking the time to share your experience. We’re glad we were able to come out on a holiday at 5:30 PM and help get your plumbing issue taken care of. We know plumbing problems don’t always happen during convenient hours, which is why The Pump Guys is committed to being there when our customers need us. Thank you for trusting us and for the kind words. We really appreciate your business and your recommendation! — Eric | The Pump Guys
From Google
Eriel Tineo
Reasonable price Same-day service and extremely professional. We had an urgent issue with our building’s booster system and The Pump Guys showed up prepared, repaired the pump, and tested everything on the spot. Truly reliable. Services Service not listed
From Google
Christian Paredes
If you need pump or sewer work done in NYC, call The Pump Guys. They understand high-rise buildings, pressure zones, booster pumps, ejector pumps, and all the mechanical systems. Extremely knowledgeable and dependable.
Business reply
The Pump Guys LLC. Pump & Motor Repair Shop
Thank you, Christian, for the kind words and for taking the time to share your experience with The Pump Guys. We truly appreciate your trust and recommendation. Working with high-rise buildings means understanding how pressure zones, booster pumps, ejector systems, and the building’s mechanical infrastructure all work together. Our goal is always to properly troubleshoot the system, identify the root cause, and provide the right solution. Thank you for recognizing our knowledge and dependability. We take great pride in being a reliable resource for building professionals throughout NYC. We appreciate your business and your recommendation! — Eric | The Pump Guys
From Google
Christine Singhal
Had an issue with my steam boiler system. They arranged a technician to come the same day. He was prompt, quickly fixed the issue, and walked me through how the system worked and its safety features. Pricing was very reasonable for such quick service.
Business reply
The Pump Guys LLC. Pump & Motor Repair Shop
Thank you so much, Christine, for taking the time to share your experience. We truly appreciate your trust in The Pump Guys. We’re glad we were able to get a technician out the same day, quickly resolve the steam boiler issue, and take the time to explain how the system works and its safety features. We believe good service is not just about making the repair—it’s also about making sure our customers understand the equipment we’re working on. Thank you for recognizing our responsiveness, professionalism, and fair pricing. We truly appreciate your business and your recommendation! — Eric | The Pump Guys
From Google
Kevin Torres
Great price The Pump Guys are the best company in the game. They have 24 hour service and are very attentive. I called them for a service at my business and within an hour they were ready to come through and get the job done. Definitely will recommend them for more service. Services Water heater installation
Business reply
The Pump Guys LLC. Pump & Motor Repair Shop
We appreciate you! Thank you for trusting The Pump Guys. Our team is dedicated to fast, reliable, 24/7 service, and we’re happy we could be there when you needed us. Don’t hesitate to reach out anytime.
From Google
Royalty Rentals
I had a bad leak every time I flushed the toilet. I called the pump guys. They came over and changed the wax seal even did minor cosmetic repairs. Would call them back for any one of my properties. Great price also!
Business reply
The Pump Guys LLC. Pump & Motor Repair Shop
Response from The Pump Guys (Owner): Thank you so much for your kind words! We’re glad we could fix the leak and make your property run smoothly again. It means a lot to hear that you’d call us back for future work. Our team always strives to provide reliable service at a fair price, and we really appreciate your trust in The Pump Guys! — Eric & The Pump Guys Team
From Google
Amber Aubrie
Great price The Pump Guys came super fast and fixed my main sewer line that another company said was already repaired — but wasn’t. They found the real problem right away and fixed it with no hassle. Great service and very professional! Services Drain cleaning
Business reply
The Pump Guys LLC. Pump & Motor Repair Shop
Eric here with The Pump Guys — thank you so much for the amazing review! We’re happy we could respond quickly, find the real issue, and fix the problem correctly without any hassle. Your trust means a lot to us, and we’re always here 24/7 if you ever need service again. We truly appreciate your support!
From Google
Rose R
Business reply
The Pump Guys LLC. Pump & Motor Repair Shop
We’re truly sorry to hear that your experience didn’t meet expectations. At The Pump Guys, we take all feedback seriously and are committed to resolving any concerns as quickly and fairly as possible. We always aim to be transparent with pricing, timelines, and workmanship — and it’s never our intention to leave a customer feeling frustrated or unheard. If you’re open to it, we’d like the opportunity to discuss what went wrong and how we can make it right. Please contact us directly at 212-239-1094 or email us at info@thepumpguysnyc.com so we can personally assist you. We value your feedback and hope to earn back your trust.
From Google
Leo Pepaj
Great response and good knowledge on pumps, I highly recommend Eric and he’s team
Business reply
The Pump Guys LLC. Pump & Motor Repair Shop
Response from The Pump Guys (Owner): Thank you so much for the kind words and recommendation! We really appreciate you taking the time to share your experience. Our team takes pride in delivering fast, knowledgeable pump service and keeping everything running smoothly. Don’t hesitate to reach out anytime you need us again — we’ve got you covered! — Eric & The Pump Guys Team
From Google
David Scott
We were dealing with a major water issue in the basement floors flooded, equipment at risk, and old piping that needed urgent attention. These guys came in fast, worked hard, and didn’t leave until the job was done right. They handled everything from setting up pumps, repairing the system, working inside complex electrical panels, and making sure everything was safely restored. Their attention to detail, professionalism, and the sheer effort they put in was beyond impressive. Thank you for going above and beyond! If you need reliable, skilled workers for emergency water or pump work, these are the people to call.
Business reply
The Pump Guys LLC. Pump & Motor Repair Shop
Thank you so much for your kind words and detailed review! We truly appreciate you taking the time to share your experience. It was a challenging situation, and we're glad we could step in quickly and get everything under control. Our team takes great pride in doing the job right—especially when it comes to emergencies that can seriously impact your space and equipment. We're happy to hear that our work and dedication made a positive impression. If you ever need us again, we're just a call away. Thanks again for trusting us!
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From Google
Business reply
The Pump Guys LLC. Pump & Motor Repair Shop
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