From Google
Dan Grassi
I DO NOT recommend Northeast Property Restoration based on my experience. They were deceptive and misleading in their dealings with me. I contacted the company to inquire about getting an estimate for cleaning an unfinished basement and addressing a recent animal odor. I called and left a message and the next day a man who identified himself as Dane Phillips called me. I told him about the circumstances and he agreed to visit the property the next morning. He arrived on time and I escorted him to the basement to evaluate the space. He took measurements and said the job was no problem, they do it all the time. He asked for my email address so he could send me the estimate. I didn't ask for a timeline, I simply assumed it would be as soon as possible. This was on a Friday. By Monday, I had not yet received the estimate so I called and asked him when I could expect to receive his estimate. He said customarily he needs "two business days" and that I would receive the estimate by the end of the next day. I thought that was odd for a local business since I was on the phone calling him about it and he didn't offer to get it to me that day since I obviously wanted to move forward. Also, he said nothing about "two business days" when we spoke in person. Bottom line: he never sent the estimate. I called again, reached the answering service and left a message. I never received a call back. If they didn't want the job, that would have been fine. Just say so. What’s not fine is telling a customer they’ll receive something by a specific time and then simply not follow through, and not even return a call. That’s not a scheduling hiccup, that's a red flag for business honesty and responsibility. If a company can’t be straightforward about something as simple as sending an estimate, that raises serious concerns about how they handle bigger parts of a job. Trust matters when you’re inviting someone into your home and potentially spending a significant amount of money. This experience gave me zero confidence. I noticed that Dane Phillips’ name, or the name of any other owner, is not listed anywhere on their website, despite the company highlighting many glowing reviews. I now have to question how representative they are. Transparency and follow-through are important when choosing a service provider. There are other property restoration services in the area, and I suggest looking elsewhere.
Business reply
Northeast Property Restoration
Dan, we’re sorry this happened. We understand why it was frustrating for you. After checking into it, we found that there was an error with the email address we had on file. Because of that, the estimate did not get to you when expected. We should have caught that sooner and followed up to make sure you received it. Once we realized what happened, we looked into it right away and tried to reach out directly to discuss it. We’re still available if you would like to speak further. We apologize for how this came across and are tightening up our follow-up process moving forward. — Northeast Property Restoration