Binghamton

4.4 of 5

Average of 145 Google reviews

Positive and negative reviews

  • Positive 122 reviews, 84% of all reviews
  • Negative 23 reviews, 16% of all reviews
  • Not counted 0 reviews, 0% of all reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

AI summary of their website

About SERVPRO of Broome Co.

  • In business: 25+ Years
  • 24/7 emergency service

SERVPRO of Broome County East is a locally owned, family-operated restoration business serving Binghamton and surrounding counties. It handles cleanup and restoration for residential and commercial properties affected by fire, smoke, water, mold, or mildew, and provides construction services.

Services

  • Water damage
  • Mold remediation
  • Fire damage

They offer

  • Free estimates

From their website, servprobroomecounty.com, as of October 23, 2026.

These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.

What their website says

In business
"SERVPRO of Broome County East has been serving our local community and the surrounding counties for 25 years."
24/7 emergency service
"SERVPRO of Broome, Cortland, Chenango, Tompkins, Tioga, Chemung, Schuyler Counties is available anytime you need help, 24 hours a day, including weekends and holidays."
Water damage
"SERVPRO of Broome County East specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage."
Mold remediation
"We can also mitigate mold and mildew from your home or business."
Fire damage
"SERVPRO of Broome County East specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage."
Free estimates
"Our Estimates are free and our employees are friendly and ready to answer your questions."

AI-generated summary

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

What reviewers like

  1. Professional and courteous staff

  2. Reviewers praise thorough cleanup and quality work

  3. Reviewers praise quick response and timely service

  4. Reviewers praise clear communication and explanations

What reviewers dislike

  1. Reviewers report missed or repeatedly canceled appointments

  2. Reviewers report poor workmanship and unfinished repairs

  3. Reviewers report incomplete cleanup and damage left behind

  4. Reviewers report overcharging or charges for unfinished work

  • Written reviews used: 125
  • Made on October 26, 2026

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

Call (607) 722-2262Visit website

License record

Not checked by FairPipes yet

We do not have license records for New York yet. Look up this business on the state licensing board's website.

Details

Hours
  • Every day Open 24 hours

Hours as listed on Google; we have not checked them.

Reviews

From Google

Marilena Bolender 5 of 5

New Jared and Randy at Servpro did an outstanding job on our deck! Their workmanship was excellent, and we couldn’t be happier with the results. They did a great job from start to finish, and the finished deck looks fantastic. We truly appreciate their hard work, attention to detail, and professionalism. We highly recommend Jared and Randy to anyone looking for quality work. Thank you both for a job well done!

Business reply

SERVPRO of Broome Co.

Thank you so much, Marilena! We appreciate your kind words about our team’s workmanship on your deck. It’s great to know that you are happy with the results and found our service to be professional and detail-oriented. Your recommendation means a lot to us, and we're here for any future projects you may have!

From Google

Nicole Monk 5 of 5

New Reasonable price Wonderful job from start to finish. From the crew that removed the water damage to the repair crew was quick and wonderful. Thank you Tracy, Gage, Randy and Jared for the repair work. Services Water & moisture control services Response time 1–2 hr

Business reply

SERVPRO of Broome Co.

Thanks for sharing your feedback, Nicole! We're glad to hear you had a positive experience with our team from start to finish. Your appreciation for our crew's quick and wonderful work means a lot to us at SERVPRO.

From Google

Linda Ferrell 5 of 5

New I have had the best experience with this crew.. recommend them 100 percent!! Gage, Nettie, Tracey. They did incredible work.. oh and Rhonda and Paul too ! The team at the office were extremely nice too! Services Water & moisture control services Response time 2–4 hr

Business reply

SERVPRO of Broome Co.

Thank you so much, Linda! We're grateful for your positive feedback and are delighted our team could provide you with such a great experience. Your recommendation means a lot to us, and we appreciate you taking the time to share your thoughts!

From Google

Stefanie Pebler Gallagher 5 of 5

New Reasonable price Words CANNOT incapacitate the tremendous Business this ServPro! Every single detail is handled with tremendous integrity, attention to detail, and while they make it look easy, they work very hard. I was fortunate enough to have Matthew Amber and Chris go far beyond my expectations, delivering both impeccable work in a timely fashion that left me eternally grateful because I’ve never had a better interaction with a business like this, that I can recall. I truly hope that other businesses will look at the leadership being exemplified in this business. They are making money, taking care of customers, and building a strong foundation into America, and that’s the kind of businesses we need across our landscape! Response time 0–1 hr

Business reply

SERVPRO of Broome Co.

Thank you so much, Stefanie! We're grateful for your kind words and recognition of our team's hard work and dedication. It's wonderful to know that Matthew, Amber, and Chris exceeded your expectations and provided you with a positive experience. Our team at SERVPRO strives to deliver exceptional service while maintaining integrity and attention to detail, and your feedback truly reflects our commitment. Your support means a lot to us!

From Google

Bernie Sabol 5 of 5

Reasonable price Awesome job, great crew, there were very concerned about the job. Services Water & moisture control services Response time 8+ hr

Business reply

SERVPRO of Broome Co.

Thanks for the great feedback, Bernie! We're glad our team made a positive impression and showed their commitment to the job. Your satisfaction is our priority, and we appreciate you taking the time to share your experience with SERVPRO.

From Google

April Cotter 2 of 5

Overpriced Had them come out to clean up a suicide. They made sure they emptied the room but when tearing out the walls, ceiling etc, they did a half @#$ job. Left blood on the ac unit and matter on the walls and floor. Not worth what they charged. Services Service not listed Response time 1–2 hr

Business reply

SERVPRO of Broome Co.

Thank you for your review, April. We appreciate your feedback and take your concerns seriously. Our team is committed to delivering high-quality service, and we would value the opportunity to discuss your experience further. Please feel free to reach out to us.

From Google

Sheila Katz 5 of 5

Reasonable price We had a very positive experience with ServPro. Nettie, Tracy, Gage and Randy did a great job. Services Water & moisture control services

Business reply

SERVPRO of Broome Co.

Thanks for sharing your feedback, Sheila! Our team is glad to know you had a positive experience with SERVPRO and that Nettie, Tracy, Gage, and Randy provided great service.

From Google

Charles Kramer 5 of 5

Great price They did a wonderful job job with deconstruction and even better at putting everything back together better than it was they were friendly and kind. Where Easter of our needs . It was done in a very exacting and professional manner! Services Water & moisture control services, Service not listed

Business reply

SERVPRO of Broome Co.

Thank you so much, Charles! We're grateful for your kind words about our team's work with deconstruction and reconstruction. It's wonderful to know you found our service to be friendly, professional, and attentive to your needs. We appreciate your feedback and support!

From Google

Jeff Katz 5 of 5

Nettie Tracy & Gage Ronda did an outstanding job.Incredible job painting, assisted with placing hardwood floors, and putting back to its original places. They are a tremendous asset to SerPro. Thank you Nettie and Gage for doing a fabulous job!! Services Water & moisture control services

Business reply

SERVPRO of Broome Co.

Thanks a lot, Jeff! We're grateful for your kind words about our team. It’s wonderful to know that Nettie and Gage made such a positive impact on your project with their outstanding work. We appreciate your feedback and support of SERVPRO!

From Google

Gabreil Avery 1 of 5

I bought a house and I was recommended these guys for good cleaning. The first appointment was canceled the same day they were supposed to do a estimate. They rescheduled me for the next week. I called to make sure they were coming and a few hours later they canceled and moved the appointment to the next week. I called again to make sure they were coming and they didn't have me on the schedule. So they moved me a week out again. Then I called early to make sure everything was good for them to come out and they told me yes they will be there at 12. (I called at 8am) a hour later they called me and canceled the appointment. And moved it a month out. I was nothing but cooperative and polite and they treated me with disrespect and they go back on there word. I've wasted enough time on waiting when I need to get this done. And it wasn't even the cleaning crew it was just to get a estimate. That one person can do. So im extremely disappointed in them. My company uses them all the time but now im reconsider even hiring them for that.

Business reply

SERVPRO of Broome Co.

Thank you for sharing your thoughts, Gabreil. Our team takes pride in delivering outstanding service and would value the opportunity to discuss your concerns further. Please feel free to reach out to us at your convenience.

From Google

Alie Kat 1 of 5

Servpro was recommended to us to clear out the smoke smell in our new home. They scheduled a free consultation with us on Tuesday 7/28; the morning of they canceled due to a water main break. Understandable, emergencies happen. They rescheduled for the following Tuesday; and the morning of they canceled again and said they would come Thursday instead (today), and yet again they could not come due to the water main break. We were understanding at first, but at this point they have made three commitments they could not keep. They should not be making appointments if they won't be able to show up. On the phone I was told that this company is for emergencies and that they come first, again, understandable; so don't waste your time trying to schedule anything for non-emergencies. Because they do not care and will make no effort to make things right.

Business reply

SERVPRO of Broome Co.

Thank you for sharing your thoughts, Alie! Our team takes pride in delivering outstanding service and we value the opportunity to discuss your concerns further. We appreciate your understanding regarding the emergencies that can arise, and we’re committed to ensuring a better experience moving forward.

From Google

SLF 5 of 5

Great price My experience with the restoration work after the broken pipe and the flooding of three floors that followed at my church, was exceptional. Jared Raimo and his crew were friendly and did outstanding work. As it always seems to happen there were unexpected issues that arose. Jared took it in stride, and he and his crew maneuvered thru those issues with ease. Jared was a joy to work with. He kept me informed with texts and pictures as the work progressed. He answered my question even after hours. These types of disasters are never easy, but Jared, with is calm demeanor and exceptional craftsmanship made me realize we were in good hands. I would recommend Jared Raimo to everyone. Services Water & moisture control services, Service not listed

Business reply

SERVPRO of Broome Co.

Thanks for your thoughtful feedback, SLF! We appreciate your kind words about our team and are glad to know that the restoration work after the flooding at your church met your expectations. It's great to hear that our team's communication and professionalism made a challenging situation more manageable. Your recommendation means a lot to us, and we’re here to assist whenever you need SERVPRO again!

From Google

Diane Tolentino 5 of 5

All the workers, Trevor & Steve & Jared were professional and skilled. All aspects of the job were explained as we went along. Very happy with the result.

Business reply

SERVPRO of Broome Co.

Thank you so much, Diane! We're grateful for your kind words about our team. It's great to know that the professionalism and skills shown during the job made a positive impact on your experience. Your satisfaction with the results means a lot to us at SERVPRO.

From Google

Tammy Lynn 5 of 5

Reasonable price Jared from Servpro was amazing from the very beginning. He is very Knowledgeable & professional. He explained the process throughout & answered any questions that I may have had. It was a positive experience. I was very pleased with the end result. Would highly recommend his Service. Services Service not listed

Business reply

SERVPRO of Broome Co.

Thank you so much, Tammy! We're glad to know that our team provided you with knowledgeable and professional service throughout the process. Your recommendation means a lot to us, and we appreciate you taking the time to share your positive experience!

From Google

Tammy Lynn 5 of 5

Great price Services Water & moisture control services, Service not listed

Business reply

SERVPRO of Broome Co.

Thank you so much, Tammy! We truly value your review and appreciate your support of SERVPRO. Your feedback motivates our team to keep delivering excellent service.

From Google

Charles Mitchell 5 of 5

Great price Both the mitigation and the repair teams did a great job helping us work through the aftermath of multiple frozen and burst pipes: fast response, professional, efficient, and high quality work. It almost makes me look forward to the next burst pipe! Services Water & moisture control services, Service not listed

Business reply

SERVPRO of Broome Co.

Thanks a lot, Charles! Our team is dedicated to providing fast and professional service, and it's great to know that you were pleased with the work during a challenging time. We appreciate your positive feedback!

From Google

Doris Freeman 5 of 5

Crystal and the team were great to work with, they made sure I was happy with all the work Very respectful of my belongs and careful of my delicate items Chrystal as always was very friendly and explained things every step of the way, she gets a 5 star recommendation from She is a excellent representative for Serpro.

Business reply

SERVPRO of Broome Co.

Thanks a lot, Doris! We appreciate your kind words about our team and are glad to know that Crystal provided you with excellent service while being respectful of your belongings. Your recommendation means a lot to us, and we’re proud to have her as a representative of SERVPRO.

From Google

Matthew McCormick 5 of 5

Business reply

SERVPRO of Broome Co.

Thank you so much, Matthew! We truly value your review and appreciate your support of SERVPRO. If you ever need assistance in the future, our team is here to help.

From Google

Ann Staiger 5 of 5

Our roof leaked from ice and snow issues this winter. This created an issue and water damage to our ceiling in our main hallway and entrance to downstairs basement. Crystal and the team at ServPro were extremely responsive. They were able to visit our home to review the damages and set up a contractor to do the repairs. The contractor was great to work with and Crystal came by to check that everything was done to our satisfaction. I would highly recommend them for water damage issues you may be dealing with. Services Water & moisture control services

Business reply

SERVPRO of Broome Co.

Thanks for sharing your feedback, Ann! We're glad our team was able to assist you with the water damage from your roof leak. It's great to know that you found our response time and follow-up to your satisfaction. Your recommendation means a lot to us, and we appreciate you taking the time to share your experience!

From Google

Jason Kinsey 5 of 5

In the unfortunate event of a flood, SERVPRO of Broome, Cortland, Chenango, Tompkins, Tioga, and Chemung Counties is the only name that does or should come to mind. They are incredibly responsive and will not finish the job at your home or office until you are 100% satisfied. Justin, Carter, Allison, Jeff, Paige, and Connor are true lifesavers! Positive Responsiveness, Punctuality, Quality, Professionalism, Value

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Positive and negative reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

About SERVPRO of Broome Co.

From their website, servprobroomecounty.com, as of October 23, 2026.

These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.

What their website says

In business
"SERVPRO of Broome County East has been serving our local community and the surrounding counties for 25 years."
24/7 emergency service
"SERVPRO of Broome, Cortland, Chenango, Tompkins, Tioga, Chemung, Schuyler Counties is available anytime you need help, 24 hours a day, including weekends and holidays."
Water damage
"SERVPRO of Broome County East specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage."
Mold remediation
"We can also mitigate mold and mildew from your home or business."
Fire damage
"SERVPRO of Broome County East specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage."
Free estimates
"Our Estimates are free and our employees are friendly and ready to answer your questions."

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

How summaries are made

How summaries are made

AI-generated summary

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

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AI-generated summary

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