Saratoga Springs

J2 Plumbing & Heating

4.6 of 5

Average of 79 Google reviews

Positive and negative reviews

  • Positive 70 reviews, 89% of all reviews
  • Negative 8 reviews, 10% of all reviews
  • Not counted 1 review, 1% of all reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

AI-generated summary

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

What reviewers like

  1. Reviewers praise high-quality work and successful repairs

  2. Reviewers praise professional, friendly, and informative staff

  3. Reviewers praise prompt responses and quick service

  4. Reasonable or competitive prices

What reviewers dislike

  1. Reviewers report missed or late appointments without notice

  2. Reviewers report bills higher than expected or unclear charges

  • Written reviews used: 77
  • Made on October 24, 2026

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

Call (518) 871-1647Visit website

License record

Not checked by FairPipes yet

We do not have license records for New York yet. Look up this business on the state licensing board's website.

Details

Hours
  • Every day Open 24 hours

Hours as listed on Google; we have not checked them.

Reviews

From Google

Steven Kakaty 1 of 5

Do not recommend. J2 installed a Navian tankless hot water heater and, due to the installation, its been nothing but problems ever since. For starters, the installer didnt use copper fittings which caused a gas leak in our house and National Grid had to cut our gas off. We have another plumber fixing their mistakes. Do not recommend. Update: we're going to have to have the tankless water heater torn out and reinstalled correctly by professionals. We are so upset! Please do not use this company.

From Google

Tony Cresswell 5 of 5

Excellent service from this crew. They installed a new water heater for us, which turned out to be defective. We called about the problem and a crew member came out the same day. We had a replacement installed a day later, no fuss, no drama. Very professional and efficient. We now have a new favorite plumber.

From Google

Natasha Franklin 5 of 5

These guys are great! Our hot water heater died on a Sunday morning, leaving our basement flooded. We had another company in, and they wanted an astronomical amount of money and would take several days to fix. Called J2 based on good reviews and within 3 hours we had a brand new hot water heater, installed at a VERY reasonable price, even with it being an emergency. Work is high quality and the technician was very friendly and helpful. They're our new go-to for plumbing work in the future!

From Google

Kaliegh Lazzaro 5 of 5

We just moved into our house and thought we had a few years left on our hot water heater tank. The pilot assembly and gas valve went. J2 came up on a Google search after shopping around and having a few techs come out J2 offered us the best pricing and quickest turn time. The owner honored the appraisal and we didn’t pay a penny more than expected. The techs were efficient, friendly, and knowledgeable. We opted to go with a tankless unit and they have the best prices around. Will be using again for future services! Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Water tank installation

Business reply

J2 Plumbing & Heating

Thank you for choosing J2! We appreciate your kind words and look forward to serving you again in the future.

From Google

james man 5 of 5

They installed a tankless water heater in my house. They were great to work with very good communication. The technician that finished up the job did really good buttoning up all the loose ends and cleaning up. Highly recommended Positive Quality, Professionalism Services Water heater installation

Business reply

J2 Plumbing & Heating

Hi James, thank you for leaving us a review. Our technicians are highly skilled and dedicated to delivering exceptional results, and we're pleased to hear that the one that completed your job did an excellent job buttoning up all the loose ends and cleaning up afterwards. Thanks for choosing J2 Plumbing and Heating!

From Google

Paul Zando 5 of 5

I would highly recommend. I noticed my hot water heater stopped working late on a Friday afternoon so I assumed I wouldn’t be able to get any help until Monday and we would go all weekend without heat. Jon was over to my house within 2 hours to assess the situation and was able to resolve all of my issues. He worked very long days all weekend to make sure we had heat and I really appreciated him for that. Positive Responsiveness, Punctuality, Quality, Professionalism Services Water heater installation, Water heater repair, Water tank installation

Business reply

J2 Plumbing & Heating

Thank you, Paul, for taking the time to leave us a review! We understand how important it is to have a reliable heating system in your home, especially during the colder months. We're glad to hear that Jon was able to assess the situation quickly and resolve all of your issues. We appreciate your recommendation and hope that you will consider us for any future heating and plumbing needs you may have.

From Google

Thomas Begley 5 of 5

Exceptional service and highly professional. They came same day and were very efficient, friendly and knowledgeable. We will definitely use them again! Services Water tank installation

Business reply

J2 Plumbing & Heating

We always strive to provide efficient and knowledgeable service while maintaining friendly and approachable manners. We appreciate the preference and look forward to serving you again in the future!

From Google

Shailesh 5 of 5

Our water heater broke down. Jimmy was prompt in responding to our request. Jonathon patiently explained and helped us make an informed decision from the various options that were available. Pete and Sean did a good job with install. I strongly recommend anyone needing water heater replacement, to reach out to Jimmy at J2 Plumbing and Heating to get the install done fast and done right. Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Water heater installation

Business reply

J2 Plumbing & Heating

Thank you for taking the time to write this review. We are sorry to hear about your water heater breaking down, but we are glad that our team was able to help you in a timely and professional manner. We appreciate your kind words about Jimmy, Jonathan, Pete, and Sean, and we are proud to have them on our team. We hope to work with you in the future, Shailesh!

From Google

andres jacinto 5 of 5

Pete and Sean came over and got the job done. Considering where the old tank was located they did not sweat it one bit. It was pleasant dealing with Jonathan and Henry over the phone as well. I was out of hot water for just roughly 24 hours. I was lucky to have landed their services through a big box store's installation portal. Will keep them in mind for future service needs. Rates were reasonable given that its plumbing services involved. Thank you again! Positive Responsiveness, Punctuality, Professionalism, Value Services Water heater installation, Water tank installation

From Google

Carol Gardner 5 of 5

Everyone I talk to you from this company was extremely pleasant, professional, and informative Positive Responsiveness, Quality, Professionalism Services Water heater installation

Business reply

J2 Plumbing & Heating

Hi, Carol! We try our best to provide excellent customer service, and we are glad that we were able to meet your expectations. We appreciate the preference and look forward to serving you again in the future!

From Google

rick hoffman 5 of 5

Knowledgeable and always responsive. They worked late two nights to get it done. Propane boiler replacement and system upgrade. Also indirect water heater thermostat. Positive Responsiveness, Quality, Professionalism Services Heating system installation, Heating system repair, Thermostat repair

From Google

J. McCann 5 of 5

Installed new gas water heater. The job was done quickly and professionaiy. Price was very reasonable for such a good job. Installers were friendly and a pleasure to deal with. I highly recommend them. Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Service not listed

From Google

Ben Serenka 5 of 5

Heater blew itself out on the coldest days of the year. J2 was pretty quick to get back to us, but the best aspect was the team they sent (Pete and Sean). Replacing a heating unit that went out on Christmas had us very stressed out. That being said, Pete walked right in and made me feel really at ease before they even got started. He was carefully explaining what they needed to do and why at every point. Some hiccups came along and stressed out everyone...except for Pete. He genuinely radiated a positive attitude to everyone, and I cannot understate how valuable that was to my family. In regard to the work done, it seems excellent, and these employees were beyond that in customer service. Truthfully, the best compliment I can give, is that Pete and Sean are the kind of guys you wish you had as neighbors. Positive Responsiveness, Punctuality, Quality, Professionalism Services Heating system installation

From Google

Farren Laux 5 of 5

Fantastic service with little to no wait time on getting my Navien boiler and heat pump water heater installed. They helped us decide what would be best for our home based on our specific needs and what would be most cost/energy efficient. 10 out of 10, would recommend. Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Heating system installation

From Google

Bonnie Morin 5 of 5

Jon is a great person to deal with and always responds to any issues Positive Quality, Professionalism Services Install AC, Heating system installation

From Google

Dominic Colose 2 of 5

This is the second time I've used them and I should have known better after the first. They never show up when they say they will. This happened on both jobs. During this trip a lot of heating oil was spilled and they left without doing anything about it. The house reeked of heating oil fumes, yet they did not return until 1:30 the next day after telling me they'd be back in the morning. To their credit $100.00 was taken off the bill for my displeasure, but only after I complained about not getting an itemized bill. The one bright spot was that the tech. that came the 2nd day of the latest job was great. Professional, worked quickly, and cleaned up properly. He added a star to the rating. Services Heating system maintenance

Business reply

J2 Plumbing & Heating

Your filter would not come off. We gave you a free part. We’re extremely busy and have to travel to certain vendors to get parts.

From Google

tjc1ny 5 of 5

J2 Installed a direct line to my pressure washer for my business. It was a small job for them but they still fit me in and got it done on time at a great cost. Highly recommend

From Google

Alexander Lourenco 5 of 5

Excellent experience with J2 with our ductless mini split system: they were always prompt, always responsive, and from the sales cycle (Jimmy, Jon, and Henry) to the HVAC team (Anthony + Sean) everybody was professional and offered high quality advice, consulting, and work. Will absolutely look to them for any further work! Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Ductless heating & A/C services, HVAC system maintenance, HVAC system repair

From Google

Iuliia Castracane 5 of 5

We had a heating pump installed and would also suggest for future customers. Good, reliable business that throughly follows up on any questions. 5 stars Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Ductless heating & A/C services, HVAC system maintenance, HVAC duct & vent installation, Heating system installation, Thermostat repair, Thermostat installation

From Google

Ryan Gallagher 5 of 5

Jon helped me through a complex plumbing issue and was committed to making sure the problem was solved right. He found the unique part I needed and I am very happy with the quality of work. When I have HVAC issues he will be the first person I call. Thanks Jon! Positive Quality, Professionalism, Value Services Service not listed

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Positive and negative reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

How summaries are made

How summaries are made

AI-generated summary

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

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AI-generated summary

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