Poughkeepsie

4.8 of 5

Average of 252 Google reviews

Positive and negative reviews

  • Positive 244 reviews, 97% of all reviews
  • Negative 8 reviews, 3% of all reviews
  • Not counted 0 reviews, 0% of all reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

Call (845) 442-6714Visit website
Book online

Booking page on book.housecallpro.com

Book online

Booking page on book.housecallpro.com

AI summary of their website

About First Call Restoration

  • In business: 20+ Years
  • 24/7 emergency service

Services

  • Septic systems
  • Water damage
  • Mold remediation
  • Fire damage

They offer

  • Financing

From their website, firstcallny.com, as of October 24, 2026.

These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.

What their website says

In business
"We've proudly served the Hudson Valley for more than 20 years."
24/7 emergency service
"Our team is available around the clock, preventing costly repairs through prompt service."
Septic systems
"Sewage Cleanup"
Water damage
"Water Damage When water floods your home, we'll be at your door right away to clean it up."
Mold remediation
"First Call Restoration provides licensed mold remediation in Poughkeepsie, NY, and throughout the Hudson Valley for homes, rental properties, commercial buildings, and real estate transactions."
Fire damage
"Fire Damage Time is critical when dealing with fire damage, as delays can worsen the situation."
Financing
"Financing Options Available"

AI-generated summary

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

What reviewers like

  1. Professional, courteous crews

  2. Reviewers praise thorough, efficient, high-quality and effective restoration work

  3. Prompt responses and timely work

  4. Fair, competitive pricing

  • Written reviews used: 230
  • Made on October 24, 2026

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

Call (845) 442-6714Visit website
Book online

Booking page on book.housecallpro.com

License record

Not checked by FairPipes yet

We do not have license records for New York yet. Look up this business on the state licensing board's website.

Details

Hours
  • Every day Open 24 hours

Hours as listed on Google; we have not checked them.

Reviews

From Google

Christos A 5 of 5

New We had a horrible experience with water and mold damage cleanup from another company. The other company left our home in an inhabitable state, but FIRST CALL SWOOPED IN AND SAVED THE DAY! From the moment First Call stepped into our home, I could tell they genuinely cared about getting our home back to a livable state. I can't speak highly enough about Gary and how great he was with our project. His communication, attention to detail, and overall care made us feel like our home was in great hands. I wish we would've called First Call from the very beginning because they would've gotten us back on our feet much faster. I cannot recommend them enough. It's an incredibly destabilizing feeling to have your home ripped apart and unlivable, but First Call made the whole process feel much more manageable.

From Google

Rachel Cuyler 5 of 5

New

From Google

Joe Petrini 5 of 5

New Reasonable price Extremely prompt, courteous, and professional. Took the time to explain impact of mold and process to remediate. I highly recommended First Call Restoration. Services Mold mitigation Response time 0–1 hr

Business reply

First Call Restoration

Thank you so much Joe

From Google

RJ Grandchamp 5 of 5

New Great price The name says it all — FIRST CALL, no question about it!! I genuinely don’t know what rock I was sleeping under that First Call Restoration wasn’t our first call from the beginning. After a local family caused extensive damage to our home, we hired another company to handle the remediation. Unfortunately, an already devastating situation became even worse when that company failed to follow proper procedures and employees were caught stealing from our home. Then First Call came in, and the difference was night and day. From the very beginning, they were quick, responsive, knowledgeable, meticulous, and incredibly communicative. More importantly, they were genuinely empathetic about what our family had already been through. They treated our home and belongings with care and respect, kept us informed every step of the way, and made sure everything was done correctly and thoroughly. A huge shoutout to Gary and Mike, who were absolutely phenomenal throughout the process. Their attention to detail, knowledge, communication, and genuine care gave us back some peace of mind after an incredibly stressful experience. And Jen and Jamie in the office were just as wonderful — always responsive, helpful, kind, and on top of everything. The entire First Call team turned what had become a nightmare into a situation where we finally felt like we were in capable hands. They did a phenomenal job, and we truly cannot thank them enough. If we ever need restoration services again, there won’t be a question about who we call. FIRST CALL — every single time. Services Mold mitigation, Mold remediation Response time 0–1 hr

Business reply

First Call Restoration

WOW! RG tell us how you really feel,lol..Thank you SO MUCH! Mike Hogan owner First Call Restoration.

From Google

Greg Cameron 5 of 5

New Great price Technician sealed off the entry door throughout his work in our half-bathroom/ laundry room. Removed water damage ceiling and wall sheet rock. Services Mold mitigation, Mold remediation Response time 0–1 hr

From Google

Melissa Fuchs 5 of 5

Team did a great job of completing their assessment, letting me know what to expect, and getting the job done. The timeline was clear, payment was clear, and they informed me promptly of any changes they needed to make based on what they encountered as they completed the mold remediation on my basement. Services Mold remediation

From Google

Mike Kelly 5 of 5

Great service!!!

Business reply

First Call Restoration

Thank you Mike!

From Google

David Schaap 5 of 5

Reasonable price First Call was prompt, professional, and extremely courteous. They had a ton of respect for my home and my possessions, and went above and beyond to ensure all mold was removed and my house was safe for my 2 year old. They will be my go-to for any type of home remediation services. A++ Services Mold mitigation, Mold remediation

Business reply

First Call Restoration

Thank you Mr. Chap

From Google

DAathlete011 5 of 5

5 stars for First Call Restoration. We have had a couple different issues they helped us address over the past year. Office staff has been great in their communications as well. Thanks again!

From Google

Drew Kaplan 5 of 5

Reasonable price Fast response, organized crews who did a great job and highly responsive office team. Couldn’t have relied on a better team. Thanks again, First Call!! Services Mold remediation

Business reply

First Call Restoration

Thank you Mr.Drew

From Google

Joseph Brennan 5 of 5

Not sure They were very friendly, helpful, and did an excellent job. They explained the process and eased our angsiety. Services Mold remediation

Business reply

First Call Restoration

Thank you Mr. Brennan

From Google

Michele McKearney 5 of 5

From Google

Claire Browne 5 of 5

Reasonable price We couldn’t be happier with First Call. Immediate response and came out within hours of water heater burst. On day 2 of remediation and they did a great job drying everything and ensuring no other damage. Flooding is no joke and stressful and they walked us through everything. Services Service not listed

Business reply

First Call Restoration

Thank you Mrs Brown

From Google

Larry Gaffney 5 of 5

Reasonable price I highly recommend this company. From start to finish, the entire experience exceeded my expectations. Their professionalism, attention to detail, and commitment to quality were evident every step of the way. The customer service was outstanding, everyone was knowledgeable, responsive, and genuinely cared about making sure I was informed throughout the process. They took the time to answer every question and made the experience smooth and stress-free. The quality of their work is exceptional, and the finished product reflects their dedication to excellence. If you’re looking for a company that delivers outstanding performance, superior customer service, and top-notch quality, I wouldn’t hesitate to recommend them. Five stars! Services Mold mitigation

Business reply

First Call Restoration

Thank you Mr.Gaffney. It was a pleasure to help.

From Google

JP Mack 5 of 5

Fast and reliable. Services Mold remediation

From Google

Chelsea Lee 5 of 5

Reasonable price Fast, efficient, and gets the job done. Definitely recommend utilizing their services! Services Mold remediation

Business reply

First Call Restoration

Thank you Mrs.Lee Mike Hogan

From Google

Denny Kowska 5 of 5

From Google

Sharon Sjogren 5 of 5

Great price First Call Restoration was a pleasure to deal with and have in our house. Gary, James, and Matt were friendly and kept us informed every step of the way. Services Mold mitigation

Business reply

First Call Restoration

Thank you Mrs.Sjogren. Mike

From Google

Todd Campbell 5 of 5

Reasonable price Services Mold remediation

From Google

Grace Rao 5 of 5

Exceptional experience from start to finish. Jen (and Michelle)in customer service went above and beyond for us as did Mike and the whole team. I can honestly say they made an unpleasant reality so much better: professional, timely, thorough. We highly recommend them! Thank you all sincerely. Services Mold remediation

Showing 20 of 252 reviews

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Positive and negative reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

About First Call Restoration

From their website, firstcallny.com, as of October 24, 2026.

These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.

What their website says

In business
"We've proudly served the Hudson Valley for more than 20 years."
24/7 emergency service
"Our team is available around the clock, preventing costly repairs through prompt service."
Septic systems
"Sewage Cleanup"
Water damage
"Water Damage When water floods your home, we'll be at your door right away to clean it up."
Mold remediation
"First Call Restoration provides licensed mold remediation in Poughkeepsie, NY, and throughout the Hudson Valley for homes, rental properties, commercial buildings, and real estate transactions."
Fire damage
"Fire Damage Time is critical when dealing with fire damage, as delays can worsen the situation."
Financing
"Financing Options Available"

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

How summaries are made

How summaries are made

AI-generated summary

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

Reviews behind this point

AI-generated summary

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