United Water Restoration Group of Lower Hudson Valley

From Google

Phenomenal experience. Things like these usually give me a ton of anxiety, but the team was fast sponsor and got everything done would definitely recommend

Business reply

UV

United Water Restoration Group of Lower Hudson Valley

We are delighted to hear about your phenomenal experience! We understand that water damage situations can cause anxiety, so we're thrilled our team provided fast, professional restoration service. Thank you for recommending United Water Restoration Group of Lower Hudson Valley - it was truly a pleasure working with you!

From Google

Great price We've worked with them on some properties in Poughkeepsie for both fire restoration and mold remediation and they've left the place looking better than it was before the issue. Don't hesitate to call Services Flood restoration, Mold inspection, Mold mitigation, Water damage-related cleanup & repair, Fire damage cleanup & repair, Mold remediation, Mold cleaning, Mold damage restoration

Business reply

UV

United Water Restoration Group of Lower Hudson Valley

We are delighted to hear about your positive experience with our fire restoration and mold remediation services in Poughkeepsie! Thank you for recognizing our commitment to leaving properties better than before. We truly appreciate your recommendation and look forward to working with you again.

From Google

I had a basement flood and reached out to United Water Restoration Group of Lower Hudson Valley. Super quick response! They had a team at my house within a few hours. The team was professional and walked me through everything — what caused the issue, what needed to be done, and how long it would take. No upselling, no pressure, just straight talk and clear communication. They brought in all the equipment, got the water out quickly, and set up drying fans and dehumidifiers. They checked in every day to monitor moisture levels and made sure things were drying out properly. They were respectful of the space, cleaned up after themselves, and kept me in the loop the whole time. They also helped guide me through the insurance part, which was a huge help. Really made a stressful situation a lot easier to deal with. Highly recommend if you're dealing with a flood or water damage! Fast, honest, and they get the job done right.

Business reply

UV

United Water Restoration Group of Lower Hudson Valley

We are delighted to hear about your positive experience with our water restoration services! Thank you for highlighting our quick response, professional team, and thorough water damage restoration process. We're glad we could help with your basement flood and insurance guidance during this stressful situation. Our team takes pride in providing clear communication, straight talk, and a no-pressure approach to our work. We understand how stressful water damage can be, and we're pleased that our daily check-ins and updates helped keep you informed throughout the process. Your recommendation means a lot to us, and we appreciate you taking the time to share your experience with others who may be facing similar challenges.

From Google

We highly recommend this business. They responded to our situation promptly and professionally. Very proficient and knowledgeable staff which performed both the remediation and repairs.

Business reply

UV

United Water Restoration Group of Lower Hudson Valley

Dear MDD, Thank you for taking the time to leave us such a glowing review! We're delighted to hear that you had a positive experience with United Water Restoration Group of Lower Hudson Valley. Ensuring a prompt and professional response to our customers' situations is always our top priority, and we're thrilled to hear that we could meet your expectations in this regard. Our team takes pride in their proficiency and knowledge, and it's fantastic to hear that they were able to provide you with both remediation and repair services to your satisfaction. We truly appreciate your recommendation and trust in our business. If you ever need assistance again or have any questions, please don't hesitate to reach out. We're here to help.

From Google

They listened to the issue before the job, quoted a fair price that they met even after finding additional damage, and kept me informed throughout the process. The crew was very considerate and explained the detail of their work as they were working on the mold remediation. Excellent customer service and job well done.

Business reply

UV

United Water Restoration Group of Lower Hudson Valley

Hi George, Thanks for your kind words! We're glad you were satisfied with United Water Restoration Group's service, from listening to your initial concerns to keeping you informed every step of the way. It's great to know our crew's considerate approach and detailed explanation during the mold remediation process stood out to you. Your recognition of our fair pricing and excellent customer service means a lot to us.

From Google

My mom and I really had a great experience working with the United Water Restoration team. The patience, professionalism, and timeliness were outstanding. Latoya took her time to explain everything to us and made the process easy. I fully recommend using them. 👌

Business reply

UV

United Water Restoration Group of Lower Hudson Valley

Ayanna, it was such a pleasure working with you and your mom! If you ever need us again, we’re here :).

From Google

Had a pipe break when we opened the valve to our outside hose line and had water in a finished basement room and under the stairs in the crawl space. Made a call and spoke to Latoya of UWRG, who was kind and professional as she got all the details and scheduled a tech to come to my home right away. About an hour later, UWRG’s tech (James) arrived to assess the damage and detail the step-by-step process of what he’d be doing to take care of the mess and get us back to normal. He kept me informed each step of the way, returning to take readings and chart progress. Within a couple of days, the work was complete, and we’re very satisfied with the job done. During an emergency like this, you want a company that can provide a speedy response, good communication, the ability to tailor the work to your specific needs and most importantly, effective remediation, and that’s what we got. Special kudos to James who provided outstanding customer service and was a pleasure to work with during a very stressful experience. I hope we never need UWRG’s services again, but if we do, I know who to call. Positive Responsiveness, Punctuality, Professionalism Services Flood cleanup

Business reply

UV

United Water Restoration Group of Lower Hudson Valley

Hello Tina, Thank you for your thoughtful and detailed review. We truly appreciate your feedback and are pleased to hear that our team, particularly Latoya and James, made a significant impact during a stressful time for you. It is our highest priority to provide a swift, effective response in such emergency situations, and we're glad to hear that we succeeded in our mission to make the restoration process as seamless as possible for you. We're thrilled that you found James's customer service and professionalism to be commendable. Your kind words will definitely be passed on to him. We do hope that you won't encounter any future water emergencies, but rest assured, if you do, our team will be there to support and assist you. Thanks again for choosing United Water Restoration Group and for taking the time to leave such a wonderful review. We are truly grateful for customers like you.

From Google

Can’t thank this team enough for their attention to detail and courtesy while servicing us. They were careful, considerate and approached us genuinely from start to finish. Would recommend if you ever find yourself in need of their services.