Custom Care - Long Island Restoration Company

From Google

New Amazing services ! Really appreciate the quickness and professionalism when I had my water loss

From Google

Awful, awful company! Do not do business with this company

From Google

Matt came to my house within the hour after being contacted. He was extremely helpful and professional. He put me at ease since I was concerned about a mold issue. His consultation was free as well. I highly recommend his company for any services they offer.

From Google

Renovating may require you to pack up your entire house, which may be a stressful and upsetting process. We decided to employ the pack out and pack back services offered by Custom Care. When they arrived, their staff skillfully packed our belongings, and they were safely kept in storage until the restoration was completed. They assisted us with packing and settling in, which really lessened our anxiety when it came time to move back in. What particularly impressed us was how carefully they handled our belongings and paid close attention to every detail. Their personnel was kind and efficient throughout the process, and nothing was misplaced or harmed. Their pack out and pack back service is an amazing lifesaver for anyone renovating.

From Google

I have worked with them both as a customer and a vendor. Both scenarios have been an absolute pleasure. They are courteous, responsive and most importantly helpful. I highly recommend using them.

From Google

Providing a clean and safe environment for both customers and employees is the most crucial aspect of managing a successful business. We made the decision to get expert help after learning about some worries we had about the air quality in our nearby area. Custom Care provided us with the best duct cleaning services. They were on time, mindful of how our company operated, and accommodating with our timetable to avoid any delays. There is fewer dust and allergies, and our HVAC system is operating more efficiently overall.

From Google

Let me tell you, it was disastrous when my apartment unexpectedly flooded. The issue of the water damage was not amusing. Luckily, Custom Care, which offers round-the-clock assistance, was the person I knew to call. These guys were true pros, I must say. They were prompt in their arrival and confident and professional in their handling of the issue. They assumed control, devised a plan, and got to work. They provided me with constant updates while their team worked tirelessly to fix my house. I was astounded by the outcome, which made my property appear as though nothing had occurred!

From Google

A powerful storm caused significant damage to my property. Although I was anxious about the restoration procedure, choosing to work with Custom Care was the right choice. To protect the area and stop more damage, they sent a team to my property immediately. Their dedication, knowledge of storm damage, and quick reaction are unmatched. They helped with storm damage repair as well as the laborious process of handling insurance claims. The employees at Custom Care are kind, knowledgable, and attentive. They restored my property with skill and care, treating it like their own. The first company you should contact if you require trustworthy storm damage services is Custom Care.

From Google

I recently reached out to Custom Care while exploring options for duct cleaning. Though I haven't used their service yet, I felt the need to share my experience thus far. From the moment I reached out to them, the level of attentiveness and responsiveness was impressive and reassuring. They acknowledged my needs and concerns and they genuinely were interested in assisting me. They answered all my questions and left me feeling they will provide me the best service without worry. I will be using their services and am happy to refer them to anyone who would need them as well.

From Google

My wife and I contacted Custom Care about a leak in some of the plumbing. Custom Care took care of the problem with professionalism and care. Excellent customer service!

From Google

Bob and his team were great asset after our kitchen fire. He knows the ropes and how to effectively deal with insurance companies. the work he did was great, and stayed with us till the end. Thanks Bob!

From Google

Had a bad leak from our washing machine while away on vacation. Coming home to this was a nightmare come true. Then after trying to find a contractor that didn't want to charge me a dump truck full of money to fix the mess before the whole room molded over, or even called me back, was also a nightmare. I got quoted from two other companies and custom care was the one that gave me a reasonable price on getting our place fixed up and were willing to come right over in a few days to get it fixed up, too. Would recommend 10/10!

From Google

Mike and Amanda came to save the day when my office flooded! Super professional extremely punctual and explained everything they were doing. They follow up to make sure all is well and then come pick up equipment and answer all questions. They definitely saved the day and my office

From Google

Mike and Amanda were fast and efficient. They were both helpful and got the job done . I would highly recommend.

From Google

Mike and Amanda are so thorough with clean up. I truly appreciated their service with cleaning up our facility.

From Google

Amanda and Mike were extremely helpful, courteous and a pleasure to deal with. The company provided quick turnaround to get the job done and were extremely professional Positive Responsiveness, Quality, Professionalism

From Google

Business reply

CC

Custom Care - Long Island Restoration Company

Steven, we saw your 5-star review and we're delighted to receive it! Even though we didn't have the pleasure of reading your thoughts, your high rating speaks volumes about your positive experience with Custom Care. We constantly strive to meet and exceed our customers' expectations, and your review tells us we're on the right track. We appreciate your trust and support and hope to have the opportunity to provide you with exceptional service in the future. Wishing you all the best, Steven, and remember, we're always here for you. Thank you for being a part of the Custom Care family!

From Google

Custom Care came in and I must say what great service. I recently had some water damage from my roof that damaged so much of the 2nd level home. A crew came in and within a matter of hour the wall were down and they were running dehumidifier and fans to dry out the walls. They took care of my new wood floors-- which were recently placed. They were very attentive, answered all my questions in quick matter. I highly recommend this company! Positive Responsiveness, Punctuality, Quality, Professionalism, Value

Business reply

CC

Custom Care - Long Island Restoration Company

Dear Migdalia, we are extremely grateful for your positive feedback and glad to hear our crew was able to effectively manage your water damage issue. Our team always aims to provide quick and efficient service, and your words are a testament to that commitment. We're glad to hear that we were able to keep your new wood floors intact - we understand how valuable these are! Thank you for trusting us with your home restoration needs and for your high recommendation. If you ever find yourself in need of our services again, we assure you of the same level of attentiveness and prompt response.

From Google

From the beginning, working with Jim & Steven, then Mike and Amanda, then the construction crew, and to the end again with Mike and Amanda, was great! They all worked so well together which in turn makes everyone around them work well with smiles and good vibes! Put me at ease knowing the job would get done efficiently and professionally. Very satisfied!!! Positive Responsiveness, Punctuality, Quality, Professionalism, Value

Business reply

CC

Custom Care - Long Island Restoration Company

Hello Ann, we're overjoyed to hear about your positive experience with our team! From Jim & Steven to Mike & Amanda, and our construction crew, everyone at Custom Care is committed to creating a positive and efficient working environment. Your compliments about the team's ability to work together and keep a positive attitude throughout the process are greatly appreciated. If the need ever arises again, we promise to provide the same efficient and professional service that puts your mind at ease.

From Google

Custom Care was called in to clean up from a flood. They were thorough, easy to work with, responsive and very professional. Positive Responsiveness, Punctuality, Quality, Professionalism Services Service not listed

Business reply

CC

Custom Care - Long Island Restoration Company

Dear Irene, thank you for choosing Custom Care for your flood cleanup. We're glad to hear that you found our team to be thorough, responsive, and professional. We always strive to be easy to work with and provide seamless service. Your feedback is a testament to our team's commitment to those goals. Should you need our services in the future, please do not hesitate to call on us again.