SERVPRO of Williamsburg, Greenpoint

From Google

The people I spoke on the phone with were helpful but the actual workers who worked in my apartment were awful. They threw out things I told them to save (including sentimental items that are not replaceable), left my fridge unplugged so all my food rotted, and were incredibly disrespectful with how they packed up my belongings, including leaning a heavy mirror against an extremely expensive piece of art. It would be helpful probably if the people you have contact were the actual workers in the apartment. It's hard to know if part of the issue was that what I was telling the people I spoke to weren't getting passed along or what. Though obviously the disrespect of my belongings had nothing to do with communication. I spent hours many days trying to get answers on what was done, connecting them with other people (like insurance), and trying to get them to fix things they messed up. This would have been even more of a disaster if I didn't make the time to manage everyone. I’ve been trying to pursue reimbursement for the damages but have stopped getting any responses after being passed off to another person. Unfortunately, I’ll now be having to take them to small claims court. Edit: The response from the owner is hilarious. They give no way to contact and I've literally been trying to get this moving forward with people from this office for six months. Philip Caraciolo, Michael Manoussos II, Victor Noboa, and Jennifer Williams all stopped responding to me.

From Google

Johan and his team from Servpro have working very professionally, best team I could ever hoped for!

From Google

David from Servpro was a gem to work with. He helped create a timely report for my housing court proceedings due to the water heater bursting and causing massive flooding in our apt. He provided guidance, recommendations and even said he would appear in court (thankfully we resolved it before it got there). Navon (David), never change and thanks again for being a big help during a difficult time

From Google

My wife Heidi and I wanted to thank and acknowledge the great work done by the Servpro Williamsburg, Greenpoint team to help save our home in Portland Oregon that was impacted by major water damage. Special mentions to Phil Caraciolo the overall project lead, to Joe Harrington the on-site lead and to team leader Juan Carlos. They were responsive, and went above and beyond to help mitigate the damage and prep the house for the rebuild phase.

From Google

Our 3-story home in Lake Oswego Oregon was heavily damaged by burst pipes during an ice storm in January 2024. Hot water and steam from a tankless hot water heater had poured through the main floor and finished basement for more than 24 hours, soaking floors, carpets, ceilings and furniture. We couldn’t get into the house while this was happening, because the roads were sheets of ice. But we could see remotely through an app that the inside temperature had gone from the low 20s while power was out up to the low 90s when it came back on. We assumed this was just due to a faulty sensor. When we finally were able to get into the house, it looked like a disaster zone. Our State Farm Insurance agent recommended we start the recovery process by contacting Servpro. Servpro assigned this particular crew from Williamsburg NY to our job. They had come out to Portland to deal with thousands of damaged buildings like ours. We were worried that because of the large number of people affected, it would take us a long time to get our house dealt with. However, one of the Servpro managers was able to meet us at the house as soon as the ice melted, four days after the flooding had occurred. He assessed the damage and explained carefully all that would need to be done. It was daunting, but he made it clear that they could get in quickly, remove all the damaged material, and dry out the walls and floors to prevent any mold growing. The team of 8-10 workers arrived a couple of days later. They worked methodically, deconstructing all of the wet, affected areas, protecting the salvageable furniture, packing up books, clothes, appliances and other items, and storing them in the garage. The group members were universally friendly and careful. They clearly knew what they were doing and exuded confidence. The two supervisors, Daiber and Philip, were super responsive via email and text and continued to give updates about their progress. Philip was there when the State Farm adjuster came to survey the damage, and he helped explain all of the steps they had to do to mitigate the situation. Because of this additional input, the adjuster changed his assessment to the most urgent category, raising the priority of our claim. I highly recommend this Servpro franchise. They are knowledgeable, careful, attentive and friendly. Most importantly, they are great communicators. When a trauma like ours occurs, being able to speak with people who have addressed hundreds of similar cases is a great comfort.

From Google

Servpro did a phenomenal job for us. They were timely, professional, fairly priced and did a very clean job. We had sewage in our basement from storms in MI. Phil and his team went above and beyond. Our basement was cleaned top to bottom, everything was moved and put back. They cut out damaged drywall without destroying what was still in tact. Our basement came out clean, dry and smelling good! Not to mention their customer service through out the process was great!! 10/10 recommend. Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Flood cleanup, Flood restoration, Water damage-related cleanup & repair, Sewage cleanup, Water removal

From Google

Servpro was workers was ..simply suberb, excellent workmanship. Fabian, Alejandro and Mike delivered a wonderful, professionalism Job.They were careful and respectful for my home. I wish that everyone that came through do a awesome job like they did, when they were done with the demolition of the ceiling, they cleaned the mess, as if nothing happened. Thank you guys Positive Responsiveness, Professionalism

From Google

Incredible service. The team went above and beyond. Will use again.

From Google

STOP PARKING YOUR VANS IN RESIDENTIAL NEIGHBORHOODS. A couple of you are saying “it’s not us!” I haven’t heard from the Steinway location yet. Perhaps call them and tell them to knock it off.

From Google

Phil, Reuben and Elias have restored my faith in the ever-waning quality of customer care that is currently becoming more and more the standard lately. We had a pipe burst emergency...the gentleman were there when they said, delivered exactly what was expected and succinctly presented to me. They helped take a calamity and made it calm. Thank you guys. As a stay at home mom of three, I really do appreciate you for doing your jobs, but doing it with care concern efficiency and for making me feel as though I was your only customer that day...not your (third?). B. Provost, CT Positive Responsiveness, Punctuality, Professionalism Services Flood cleanup, Water damage-related cleanup & repair, Flooring

From Google

I highly recommend this company for remediation services. I had significant water damage due to frozen pipes bursting with resulting flooring, drywall, insulation, and mold damage. Elias Duran, the company adjuster and supervisor, walked me through each step of the process, was prompt in response and follow through, and had his crew complete the job to my total satisfaction. Thank you ServPro of Williamsburg, Greenpoint. Services Water damage-related mold removal

From Google

The pipes in the basement FROZE!!! Major water damage!! HORRIFIC!! I have a disability, trying to clean, mop and prevent the basement from further damage was impossible. SERVPRO came to the rescue and saved my life! The SERVPRO team was professional, efficient and organized. LOVE THEM!! Services Flood cleanup, Water removal

From Google

ServPro was a life saver. Came 9pm to mitigate damage from a burst water pipe. We had damage but things could have gotten so much worse. Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Mold mitigation, Water damage-related cleanup & repair, Water removal

From Google

Servpro was simply outstanding. Extremely responsive from the onset, as Nicole picks up the phone every single time and helped coordinate both her work force as well as my insurance company to help expedite. Elias Duran and his team were incredible - fast, thorough and neat with drying out all water damage in my kitchen, 2nd bedroom (kids room) and nearby hallways, and then coordinating the painting and repair crew, led by Doug, who were also outstanding to work with and all highly skilled. From dry wall repair to painting to floor molding, they worked fast and acted like perfectionists. Total pros. We couldn’t be happier with the results. I highly recommend Servpro and my crews to anyone. Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Water damage-related cleanup & repair, Painting

From Google

Ryan was really helpful when water damage hit my home last week. Would definitely use them again Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Flood cleanup, Mold cleaning, Mold damage restoration, Water damage-related mold removal, Plumbing

From Google

I highly recommend this company!!! From start to finish they were amazing! Professional every step of the way. They made a bad situation that we were in so much easier to deal with and soooo thankful for that. A BiG shout out to Ryan Dutton and Maria Crecca and their amazing crew!!!! Highly recommend!!! Susan Positive Responsiveness, Punctuality, Quality, Professionalism Services Water damage-related cleanup & repair, Water removal

From Google

We had a very good experience with Ryan and the other members of his team.

From Google

Rob and his team lead by Jose and Ryan did an exceptional job helping our community recover from hurricane Ian. They were there on time and immediately started the remediation process. They are an fantastic group to work with. Positive Responsiveness, Punctuality, Quality, Professionalism, Value

From Google

Miguel Melendez and his team were very professional. Miguel walked me through the process and explained the scope of work and work was completed with care and on time. Miguel was also very responsive to questions during the project and his team was a real support after dealing with the damage of a water pipe rupture and extensive damage to our basement. Miguel and his team were a pleasure to work with throughout the process. Positive Responsiveness, Punctuality, Quality, Professionalism Services Water damage-related cleanup & repair, Water removal

From Google

During a time of Natural Crisis which resulted in severe personal and financial consequences, SERVPRO of Williamsburg, Greenpoint, provided me with excellent Customer Services. Subsequently, my concerns were alleviated, which gave me a refreshed perspective to move in a positive direction. From beginning to end, Elias, who managed a team of 5 workers, was highly professional, competent, skilled and considerate. He was attentive to details and consistent in communicating his plans and actions pertaining to my needs. My needs were satisfactorily met, far beyond my expectations! I highly recommend SERVPRO to anyone who has experienced home damages related to water leaks. Special thanks to Elias for delivering such swift, personalized, and empathetic customer services! Outstanding!! Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Mold cleaning, Water damage-related cleanup & repair, Water removal