Hamburg

SERVPRO of The Southtowns

4.8 of 5

Average of 220 Google reviews

Positive and negative reviews

  • Positive 209 reviews, 94% of all reviews
  • Negative 10 reviews, 5% of all reviews
  • Not counted 1 review, 1% of all reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

AI summary of their website

About SERVPRO of The Southtowns

  • In business: 25+ Years
  • 24/7 emergency service

SERVPRO of The Southtowns provides cleanup, restoration, repair, and construction for homes and businesses in Hamburg and Western New York. The locally owned franchise handles fire, smoke, water, storm, and mold damage, along with specialty and general cleaning. Its owners have operated the local business since 1995.

Services

  • Water damage
  • Mold remediation
  • Cleaning belongings
  • Heating and cooling

They offer

  • Financing

From their website, servpro.com, as of October 23, 2026.

These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.

What their website says

In business
"We're based in Hamburg, NY, but we've been the Buffalo area's leading restoration company for over 25 years."
24/7 emergency service
"SERVPRO of The Southtowns is available anytime you need help, 24 hours a day, including weekends and holidays."
Water damage
"SERVPRO of The Southtowns specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage."
Mold remediation
"SERVPRO of The Southtowns can also mitigate mold and mildew from your home or business."
Cleaning belongings
"Inside your home, water can damage furniture, photos, important documents, and more. We offer cleaning, restoration, and secure storage for your belongings."
Heating and cooling
"Deep cleaning for air ducts and HVAC systems, biohazard, odor removal, graffiti cleanup, and much more."
Financing
"Not going through insurance? Ask about our self-pay and finance options."

AI-generated summary

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

What reviewers like

  1. Reviewers praise professional, courteous, friendly, and helpful staff

  2. Reviewers praise quality cleanup, repairs, restoration, and effective work

  3. Reviewers praise prompt responses and quick, timely service

  4. Fair or reasonable prices

What reviewers dislike

  1. Reviewers report unfinished cleanup, damage, and incomplete work

  2. Reviewers report poor communication, delays, and missed expectations

  • Written reviews used: 189
  • Made on October 24, 2026

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

Photos

From their website, servpro.com, and Google

Call (716) 646-6684Visit website

License record

Not checked by FairPipes yet

We do not have license records for New York yet. Look up this business on the state licensing board's website.

Details

Hours
  • Every day Open 24 hours

Hours as listed on Google; we have not checked them.

Reviews

From Google

Matthew Bookin 5 of 5

New Great price Services Standard cleaning

Business reply

SERVPRO of The Southtowns

Thank you for the five stars, Mr. Bookin! We'll let your crew lead, Chuck, know how much you valued his expertise and sense of humor while dealing with your situation.

From Google

Michelle Eckert 1 of 5

Showed up a month after we purchased a home saying it’s mandatory to spray the basement for mold. Ignored the fact we have an all clear from the city. They then said the realtor paid for the service, called the realtor to find out they were lying through their teeth. Don’t use these scammers

Business reply

SERVPRO of The Southtowns

Hello Michelle! This was not our company - I'm not sure if this was a different branch or a different company entirely, but it definitely wasn't us. There is no such law that we know of that would mandate someone "spray for mold," and we don't have a record of you or any project even remotely similar in our system. That said, we would love to help you get to the bottom of this and figure out who did this! Please give us a call at 716-646-6684 and ask for Dan Bauer - he can assist. In the meantime, would you mind taking down this review since it does not pertain to us? Keeping it up will only penalize our business while letting the folks who really did this off the hook. As a past winner of the Buffalo Niagara Business Ethics Award, it's extremely important to us to maintain our reputation and help where we can. Thank you! Looking forward to talking more.

From Google

Dennis Dotts 5 of 5

Business reply

SERVPRO of The Southtowns

Thanks a lot, Dennis! We truly value your review and appreciate your support of SERVPRO. Your feedback motivates our team to continue delivering excellent service.

From Google

craig kohler 5 of 5

Justin, Vic, Mike, Matt and Travis were professional, prompt, friendly and experienced. They did a wonderful job, like it never happened!

Business reply

SERVPRO of The Southtowns

Thank you so much, Craig! We're glad our team provided you with professional and friendly service. It's great to know that the job was handled to your satisfaction and that everything looks like it never happened. Your feedback is truly appreciated!

From Google

Mike Baczkowski 5 of 5

Reasonable price Repair of ice damage ceilings and walls in family room Great job by Mike team leader and Matt Services Service not listed

Business reply

SERVPRO of The Southtowns

Thank you so much, Mike! We appreciate your kind words about our team's work on the ice damage repair in your family room. It's great to know that Mike and Matt provided you with excellent service.

From Google

Jessica Knapp 5 of 5

Reasonable price We experienced water damage in two rooms of our home after ice dams built up on our roof. From the initial assessment through the completion of the repairs/reconstruction, Dan, Travis, and their team were professional and respectful, and were commited to doing the job right. Only a few runs of our hardwood floors were water damaged, but Dan worked with our insurance company/adjuster to get all of the hardwoods on the second floor refinished so the repair would look seamless. The quality of their work was excellent. They kept us informed throughout the process, arrived when they said they would, and completed the restoration with great care. The repaired rooms look great, and you would never know there had been significant water damage, walls/ceiling removed, etc.

Business reply

SERVPRO of The Southtowns

Ms. Knapp - thank you so much for the kind and detailed review! Very glad that our team was able to not only perform high quality work, but help to make the claim process smoother as well. We'll definitely share the kind words with Dan, Travis and the entire team!

From Google

Maggie Lockwood 5 of 5

Great price Excellent workers and office staff, frequent communication, respectful of property, done quickly and within time frame given. Great people! Services Service not listed

Business reply

SERVPRO of The Southtowns

Thank you so much, Ms. Lockwood! We're so happy that we could help you with your project. We'll pass these kind words on to our mitigation and construction teams!

From Google

Aditi Chandan 5 of 5

Caroline & JJ were beyond amazing (Hamburg office). Not only did they come after hours for am emergency flooding situation, but they refused to leave until the entire area was prepped to be dried to prevent old and further damage, 6+ hrs! (Other companies were quoting several days to even come assess). I would recommend or request them for everything. Never experienced better.

Business reply

SERVPRO of The Southtowns

Thank you so much for the incredible review! Just spoke to JJ and Caroline - not only did they work late with you, but they came in early this morning to help others in similar positions. They are truly wonderful human beings! We'll make sure we share this review with the whole team. Thank you again for your trust!

From Google

Richard Peterson 5 of 5

Reasonable price Services Service not listed

Business reply

SERVPRO of The Southtowns

Thank you so much, Richard! We appreciate your time and feedback. Our team is dedicated to providing excellent service, and we're grateful for your support.

From Google

Carol Carlin 5 of 5

Great price I used ServPro after having a flood in my bathroom. They came out immediately to assess the damage and suggested I contact my insurance carrier. Travis worked very hard for several months as my advocate to make sure the insurance company approved the work and supplies they wanted to use after the company denied part of the claim. Once approved, the workers were very professional and cleaned up each day. They went above and beyond to make sure I was satisfied.This job required several different workers to complete it and everything was coordinated by Travis. All I had to do was let them in the house. I am very pleased with the work that was done, the workers that they employ and would highly recommend this company for any projects. I plan on using them again in the future.Thank you for everything you did to make my bathroom beautiful!! Services Service not listed

Business reply

SERVPRO of The Southtowns

Ms. Carlin - thank you so much for the incredible 5-star review! We are so proud of our team, especially Travis, Dan, Justin, and the entire construction team, for taking care of your home throughout this process. Have a wonderful day!

From Google

Kathryn Glovack 5 of 5

Nick and Dan's teams were excellent. They worked quickly and professionally. The reconstruct was one of the best jobs that we have had done. We appreciate their fine job.

Business reply

SERVPRO of The Southtowns

Thank you so much, Kathryn! We're glad to hear that our team provided excellent service and that the reconstruction met your expectations. Your appreciation of their professionalism and efficiency means a lot to us at SERVPRO.

From Google

Sarah _ 5 of 5

The crew, Hannah, Mike, Dan, Vic and Nick, was excellent. They were very professional and capable. My parents were very happy with the results.

Business reply

SERVPRO of The Southtowns

Thanks a lot, Sarah! We appreciate your kind words about our team and are delighted to hear that your parents were happy with the results. Our crew strives to provide professional and capable service, and it's wonderful to know they met your expectations.

From Google

Kathie Belz 5 of 5

Not sure I recently had water coming through my walls and standing water in my basement. I reached out to Serv Pro Of The Southtowns and they were amazing. Came that day to assess the situation and they were there the next take to start water remediation. JJ was an absolute darling to work with. So kind and explained everything in details. When he came across an issue, he included me to make decisions. Reed was a hard worker and very thorough. Can't say enough good things. Such a pleasure to work with people who love what they do and are good at it. Services Service not listed

Business reply

SERVPRO of The Southtowns

Thanks for sharing your feedback, Kathie! Our team is dedicated to providing exceptional service, and it's wonderful to know that you had such a positive experience during your water remediation. We appreciate your kind words about our staff and their commitment to involving you in the process. Your satisfaction means a lot to us!

From Google

Renee Martin 5 of 5

Reasonable price To Chris, Michael, Nichole and Macie and all the other Servpro employees that worked at our residence, I cannot thank you all enough for your hard work and compassion you showed during our recent water loss. We had a lot on our plate when this happened and you all took control of everything so we didn’t have to worry about anything. Please pass this along to the entire team. We will definitely reach out to you if we are ever in need of your services again. Renee and Jeffrey Martin Services Service not listed

Business reply

SERVPRO of The Southtowns

To the Martin family - we are honored that you chose us to help you through your water damage incident! The last thing that you want to have happen when you move into a new home is a damage event like this, so we're proud that we could be of assistance and take some of the stress away. Thank you so much for your trust! We'll shout out Chris, Mike, Nichole, Macie and the entire team in our next meeting!

From Google

Michael Minigell 5 of 5

I am the Facilities Director at a prestigious area mansion. After a significant 3rd floor plumbing failure, our plumbing contractor recommended we bring in ServPro to be part of our still active emergency. A team of 7 ServPro techs were dispatched, including a project Forman, Mike, and were on my property in about 1 hour. They immediately began the water mitigation/cleanup. We also asked the responding ServPro team to manage the demolition of an entire section of our 2nd story ceiling. The team of 7 were on site for 8 hours until 3am but completed all of the water cleanup but far much more impressive was their demo work. Once completed, I was left with nothing but exposed floor joists and ceiling framing… not a single screw or drywall fastener was left behind in the framing. When I arrived back on site the following morning all the construction debris was removed and the area was prepped in a way that our next contractor could immediately begin the first phase of reconstruction. I could give another 10 reasons as to why I am so impressed with what ServPro did for me… but please know, that they are waaay more than an emergency clean up vendor and they hire and train nothing but experienced craftsmen and professionals. Well done SP. your number is already saved on my emergency contact list.

Business reply

SERVPRO of The Southtowns

Mike - this is one of our favorite reviews of all time. We feel very lucky that you trusted us with such a special and historic property, and we agree - your foreman Mike is one of the best in the business! We're going to print this out and frame it. We'll be here for you anytime (but we hope you don't need us anytime soon)!

From Google

Mark Strong, Meibohm Fine Arts 5 of 5

Reasonable price We had an excellent experience working with Servpro following a frozen pipe burst in our gallery. From the initial emergency response through to the final stages of reconstruction, their team was professional, responsive, and highly capable. They acted quickly to manage the immediate cleanup, coordinated with an asbestos abatement subcontractor, and provided valuable guidance throughout the insurance claims process. The reconstruction team, in particular, was outstanding, skilled and attentive to detail. Equally important was the support from their office staff, who were consistently empathetic, knowledgeable, and courteous. Their communication and coordination helped keep the project on track, allowing us to reopen the affected portion of our business in time to meet an important exhibition deadline. We are very grateful for their expertise and commitment, and would confidently recommend their services. Services Service not listed

Business reply

SERVPRO of The Southtowns

Thank you so much for this review! We were really honored to work on your project - your construction project team (especially Travis, Dan and Thom) met nearly every morning brainstorming the best ways to get your establishment open again. Water damage never happens at a convenient time, but right before your 125th anniversary was especially rough timing, and we're proud that we could help you to get back to open! We appreciate your trust throughout the process, and we are always here to help!

From Google

Jeffery Souter 5 of 5

Business reply

SERVPRO of The Southtowns

Thank you so much, Jeffery! We appreciate your 5-star rating and are grateful for your support of SERVPRO of The Southtowns.

From Google

Jason Phillips 5 of 5

Business reply

SERVPRO of The Southtowns

Thank you so much, Jason! We appreciate your 5-star rating and are grateful for your support of SERVPRO of The Southtowns.

From Google

Drink Your Tears 5 of 5

Great education on fungus/mold and bugs! Great presentation and awesome attitude.

Business reply

SERVPRO of The Southtowns

Thanks for the great feedback! We're glad you found our education on fungus/mold beneficial and appreciated our team's attitude at SERVPRO of The Southtowns.

From Google

Collin Mach 5 of 5

Business reply

SERVPRO of The Southtowns

Thank you so much, Collin! We appreciate your 5-star rating and are grateful for your support of SERVPRO of The Southtowns.

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Positive and negative reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

About SERVPRO of The Southtowns

From their website, servpro.com, as of October 23, 2026.

These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.

What their website says

In business
"We're based in Hamburg, NY, but we've been the Buffalo area's leading restoration company for over 25 years."
24/7 emergency service
"SERVPRO of The Southtowns is available anytime you need help, 24 hours a day, including weekends and holidays."
Water damage
"SERVPRO of The Southtowns specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage."
Mold remediation
"SERVPRO of The Southtowns can also mitigate mold and mildew from your home or business."
Cleaning belongings
"Inside your home, water can damage furniture, photos, important documents, and more. We offer cleaning, restoration, and secure storage for your belongings."
Heating and cooling
"Deep cleaning for air ducts and HVAC systems, biohazard, odor removal, graffiti cleanup, and much more."
Financing
"Not going through insurance? Ask about our self-pay and finance options."

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

How summaries are made

How summaries are made

AI-generated summary

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

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AI-generated summary

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