From Google
Matthew Bookin
New Great price
Business reply
Servpro Of West Seneca/lancaster
Thank you for the five star review, Matthew! From your first call with Nikki to your final walkthrough with Ferguson, you've been wonderful to work with.
Servpro Of West Seneca/lancaster
4.9 of 5
Average of 119 Google reviews
Positive and negative reviews
- Positive 115 reviews, 97% of all reviews
- Negative 3 reviews, 2% of all reviews
- Not counted 1 review, 1% of all reviews
Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.
AI-generated summary
Summary of reviews
AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.
What reviewers like
Professionalism and friendliness
Reviewers praise thorough, high-quality cleanup and restoration
Reviewers praise quick responses and timely arrivals
Reviewers praise clear explanations and helpful communication
AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.
License record
Not checked by FairPipes yet
We do not have license records for New York yet. Look up this business on the state licensing board's website.
Details
- Hours
- Every day Open 24 hours
- Phone
- (716) 674-
1103
Hours as listed on Google; we have not checked them.
Reviews
From Google
Theresa Totaro
Our practice had to utilize SERVPRO twice, and both times, they came out immediately to solve our issues. Always quick and polite with stellar results.
Business reply
Servpro Of West Seneca/lancaster
Thank you so much for the 5-star review, Theresa! We're thankful for the opportunity to help you out with your backup. If you need any help in the future, be sure to call our team direct at 716-646-6684 - we are here to help!
From Google
Charlie Snyder
Once again Servpro of West Seneca came to the rescue. The entire team there is super helpful and caring. My basement flooded and they were there quick to mitigate further damage and cleaned up well.
Business reply
Servpro Of West Seneca/lancaster
Charlie - thank you so much! We are so grateful for your continued trust - let’s just hope you don’t need us again so soon!
From Google
rian milligan
Very informative
Business reply
Servpro Of West Seneca/lancaster
Rian - thank you so much for your trust and your time as we discussed remediation with you and your team! Have a wonderful day!
From Google
D B
Dan is so knowledgeable about mold. I recommend everyone speak with him regarding any questions.
Business reply
Servpro Of West Seneca/lancaster
Thank you so much for the kind words! Dan tries his best, but it's really our fantastic team of remediators and restorers that make it all happen. We appreciate your partnership! Have a great day!
From Google
Lynn Pizzarelli
Very informative and made the content very understandable. Thank you!
Business reply
Servpro Of West Seneca/lancaster
Lynn - thank you so much for the 5 stars! We're proud to be the team that you trust to support your team. Have a great day!
From Google
Jeffrey OBannon
Dan was entertaining and very informative These situations happen in our industry and it is good to know we have a partner to handle for us
Business reply
Servpro Of West Seneca/lancaster
Jeff - thank you so much for the kind words! We think the world of you and your team and your trust means a lot. Have a wonderful day!
From Google
Erik R
Professional group. Their arrival was delayed by weather, but they kept me informed. The crew was friendly and laid out the steps that were going to be taken to get me cleaned up. There was a billing discrepancy, but Travis looked into it and made it right. I would definitely recommend
Business reply
Servpro Of West Seneca/lancaster
Mr. Rowe - thank you so much not only for your kind review, but for your understanding! We are glad that we could not only help out with your property damage, but that Travis was able to take the bull by the horns and get your billing issue sorted out. Have a great day!
From Google
Donna Donovan
They did great work. Arrived on time, completed everything thoroughly and left the area clean. Very professional
Business reply
Servpro Of West Seneca/lancaster
Thank you so much for leaving this kind review, Donna! We're proud to have helped you with your remediation needs and we really appreciate you taking the time to shout out our team. Have a wonderful day!
From Google
Gina Rogers
Southtowns Basement Took in Water and needed major clean up! 💦 The mitigation crew did an exceptional job during an incredibly stressful time for us. Their care, attention to detail, professionalism and thoroughness meant that no surface was left untouched. Taylor, Steven, Austin, Mike M, Hannah, and Scott truly went above and beyond and saved us from a terrible situation. We are beyond grateful and extremely happy with the results. Before and after pictures below:
Business reply
Servpro Of West Seneca/lancaster
Ms. Rogers - thank you so much for the kind and detailed review, and especially for sharing your before and after photos! We know how difficult a catastrophe this was for you and your family to navigate - as you put it on the phone, it was like a tidal wave swept through! - so we're honored that we could help. We'll definitely share the kind words with our team! Have a great day!
From Google
Jacob Coil
Definitely recommend if you need water removal quick. Got a team to my house super fast. Thank you so much!!!
Business reply
Servpro Of West Seneca/lancaster
Thank you so much, Mr. Coil! We strive to be faster to any size disaster and provide world-class customer service. Proud that we could help!
From Google
Sandra Donohue
Business reply
Servpro Of West Seneca/lancaster
Sandra - this is incredible, we appreciate the five stars! As a local, family-owned business, it makes a huge difference for us. Have a wonderful day!
From Google
Ron Dole
Business reply
Servpro Of West Seneca/lancaster
Thank you so much for the five-star review, Ron! We're so proud to support you and your fellow firefighters!
From Google
Davona Bishop
Today I met Chris! Absolutely amazing service, very kind, charismatic, and funny too! Had a great time learning about product, made everything simple and easy to understand. 10/10 definitely recommend ❤️ (got a sample too!)
Business reply
Servpro Of West Seneca/lancaster
Thank you so much, Davona! We are so happy that you had a great time with Chris and that he could be of service - we will definitely share the kind words!
From Google
Linda D
Great company the management and staff are professional, knowledgeable, and friendly. Highly recommend!
Business reply
Servpro Of West Seneca/lancaster
Linda - thank you so much! We're big fans of you and Bison CCC as well, and we're always looking for chances to recommend you! Have a great day!
From Google
joe palisano
Great company
Business reply
Servpro Of West Seneca/lancaster
Thank you so much for the 5-star rating, Joe! We're thrilled to hear you had a great experience with our team at SERVPRO of West Seneca/Lancaster and appreciate your support!
From Google
Samuel Webster
Excellent response and professional work from the each and every person involved! Equipment worked well and helped dry our flooded basement quickly. Thank you!
Business reply
Servpro Of West Seneca/lancaster
Thank you so much for your wonderful feedback, Samuel! We’re thrilled to hear that our team's professional work and equipment effectively helped dry your flooded basement quickly. Have a wonderful day!
From Google
Audrey Blanchard
Amazing Response time, professional and wonderful to work with during a crisis.
Business reply
Servpro Of West Seneca/lancaster
We’re grateful for your wonderful feedback, Audrey! Our team at SERVPRO of West Seneca/Lancaster is dedicated to providing prompt and professional restoration services during challenging times, and we appreciate your recognition of our efforts.
From Google
Mark Amman
Pleasurable interactions at all levels from the project managers, secretaries and on site technicians. Thorough and timely communication was needed for this complex project and they delivered. They handled all the insurance documentation required. For each portion of the project attention to isolation of dirt and dust was extremely detailed .
Business reply
Servpro Of West Seneca/lancaster
Mr. Amman - thank you so much for your kind words and for taking the time to leave this review! It was a pleasure working with you on this project and we are so happy that you are pleased with the result. Have a great night!
From Google
Sara Montz
Business reply
Servpro Of West Seneca/lancaster
Sara - thank you so much for leaving the 5-star review! We appreciate you taking the time and for choosing SERVPRO!
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Business reply
Servpro Of West Seneca/lancaster
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