5.0 of 5
Average of 297 Google reviews
Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.
AI summary of their website
From their website, wnydisasterrelief
These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.
AI-generated summary
AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.
Reviewers praise professional, courteous and knowledgeable service
Reviewers praise thorough, high-quality cleanup, restoration and remediation work
Reviewers praise prompt responses and timely emergency service
Reviewers praise clear communication, explanations and helpful guidance
AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.
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We do not have license records for New York yet. Look up this business on the state licensing board's website.
Hours as listed on Google; we have not checked them.
From Google
Jim Smith
New Reasonable price We have two dryer vents that they cleaned...basement and attic. The technician did a great job. He was very professional, took his time, explained what he found. There was no mess when the work was completed. We highly recommend them. Services Service not listed Response time 8+ hr
From Google
Jacob
New Not sure Jessie is great to work with! Hes very knowledgeable, informative, and always willing to answer any questions you may have throughout the process. He makes everything easy to understand and ensures you feel comfortable every step of the way. I highly recommend working with this company Services Flood restoration, Flood cleanup, Water removal Response time 0–1 hr
From Google
Randy Kent
New Great price Services Service not listed Response time 0–1 hr
From Google
Diane Walter
New Great price Disaster Relief was exceptionally helpful and thorough in assisting me after water damage in my house. I would highly recommend their services. Services Water removal, Mold mitigation Response time 0–1 hr
Business reply
Disaster Relief
Thank you Diane! Water damage is our specialty and I'm glad our techs were helpful and quick to respond!
From Google
Kenneth Shaw
Great price Great company! The helped when my basement flooded. The staff is amazing I highly recommend! Services Flood restoration Response time 0–1 hr
Business reply
Disaster Relief
Our staff is our best kept secret, they are truly the heart and soul of our business! We are glad to have been able to help you with your flooded basement!
From Google
Laura Koch
Great price We had a major water leak and they were there within a few hours of my call. They helped me with my insurance company and completed their end within a week! Response time 1–2 hr
Business reply
Disaster Relief
Thank you for your review, Laura! Our team prides themselves on their response time and efficient work!
From Google
Joy Burger
Great price Jesse was wonderful and a true professional. His response time was amaizing. After we reached out he responded right away and came to our house within days. Jesse was knowlegable, cared about what I had to say, was easy to talk to, and did a thorough inspection of our home after we had suffered water damage and went through mitigation. We were very satisfied with the service he provided and would highly recommend him. Response time 0–1 hr
Business reply
Disaster Relief
Thank you Joy for your review! Jesse is an integral part of our team and we are so glad he is a leader in our industry.
From Google
David Burger
Great price Jesse was professional and knowledgeable, personal and punctual. Customer service was excellent...I would recommend his and Disaster Relief's services to anyone. Services Service not listed Response time 0–1 hr
Business reply
Disaster Relief
David, thank you for your review! We pride ourselves in ensuring our staff receives the best training to be able to help our customers as much as we can.
From Google
Debbie Y
Kevin & Shawn were amazing. Professional kind understanding friendly and did an amazing job! After a devastating flooded basement they both made this part of the process much easier to deal with. Thank you so very much. I’ll recommend WNY Disaster Relief to anyone who needs them. Thank you so much Debbie Y
From Google
Jeanne
The Disaster Relief team provided exactly that -- relief after disastrous sewage backup, with great response time, communication, and assistance managing everything from insurance aspects to decisions about how to proceed. We feel very fortunate to have had the referral to contact them. Hopefully future disasters can be avoided, but should one occur, we know who to call.
Business reply
Disaster Relief
Thank you for your review Jeanne! We know a lot of people were effected by the storm a few weeks ago and we are grateful to have had the opportunity to assist you with your sewage backup. Our team is always here and happy to help!
From Google
Bonnie Brown
Very prompt and responsive. Fair pricing.
Business reply
Disaster Relief
Our goal is to help our community as much as possible and we are proud that our crews were able to accommodate you and help with your loss at a great price! Thank you, Bonnie!
From Google
Shanna Vacanti
Not sure Spoke with Bob D. and he was amazing at helping me through the process of insurance and restoring my home after a fire. I wish things had worked out differently but he did a phenomenal job.
Business reply
Disaster Relief
Bob is one of our most knowledgeable staff members when it comes to fire losses. We are glad to have had him there to answer any question that you had! Thank you for your review!
From Google
Kiran Singh
Reasonable price I called Disaster Relief after my home inspection showed there was was mold in my attic. These guys are professional and polite and really really nice. They showed me before and after of the work they did and helped me understand every step of the process. Knock on wood but if disaster strikes again I will definitely be a return customer! Services Mold mitigation, Mold remediation
Business reply
Disaster Relief
Kiran, thank you for your nice review! We are happy to have some of the best and most thorough restoration professionals on our team and we're glad they were able to take care of the mold in your attic!
From Google
Chris Hiestand
Great price Our hot water tank had leaked from the utility room to the basement hallway/recreation room rug. When the plumbers arrived they gave me a card for Disaster Relief. I called Dillon and he was at our house within a couple hours. He immediately tested the walls and showed me where the water was. He gave us several options on how to remediate the rug and drywall. He also found some covered mold patches that were hidden by the previous owners of the house.He even helped me clear out the space under the stairs where we shared about 4 bumps on the head. Within an hour the mold was treated with plant based fungicide and several fans and a dehumidifier were running. After 3 days he returned and tested. We were completely dried out and he pointed out stains on the rug and advised us to point that out to the insurance adjuster. He also sent us a thorough report with a table of contents, pictures, and graphs. Dillon also lowered the price of the estimate because he said he did not have to do as much in the remediation. Would I call Disaster Relief Again? Yes. Would I recommend Disaster Relief to someone else? Yes. Services Flood cleanup, Mold mitigation
Business reply
Disaster Relief
Thank you for your review Chris! Dylan is one of our best and we are glad he was able to take care of you quickly, bumping heads and all!
From Google
Travis Bailey
Reasonable price Jesse came out to provide an estimate and was able to complete the job the very same day. The response time was excellent, and the service was professional, efficient, and top-notch. Highly recommend! Services Water damage-related cleanup & repair
Business reply
Disaster Relief
Thank you for your review, Travis! It's great to hear how our team, especially Jesse, was so accommodating and able to make it out to you quickly!
From Google
Brandon
Great price They are the BEST! Will get you out of a pinch in a hurry. No waiting around. You won't find a more friendly, skillful company and as fast as they are.
Business reply
Disaster Relief
Thank you so much Brandon! I am glad we were able to make it out to you quickly to get everything cleaned up for you!
From Google
Cyndy Stefanski
Very personable on the phone, responded quickly and were very empathetic to my situation. Exceptionally professional and explained everything in detail. They also kept me up-to-date on the progress and completed the job in less than estimated time. I feel Dylan went above and beyond and would whole heartedly recommend them for any hazardous/disaster job. I will certainly call them should I ever need there services again.
Business reply
Disaster Relief
Thank you for your review, Cyndy! Dylan is one of our best and we are so glad he was able to help you throughout the process along with the rest of our team!
From Google
Jay Mandina
Business reply
Disaster Relief
Thank you, Jay!
From Google
Brooke Bogardus
Great price Completed a ductwork cleaning at a reasonable price. Services Service not listed
Business reply
Disaster Relief
Brooke, thank you for your review!
From Google
Erika
Disaster Relief was nothing short of amazing from start to finish. The level of care, professionalism, and transparency they brought to an incredibly stressful situation made all the difference. My house flooded and they were there the very same day, ready to help immediately, which gave me a huge sense of relief when I needed it most. What truly sets them apart is how transparent and informative they are throughout the entire process. They take the time to clearly explain everything and make sure you understand your rights as a homeowner, which is something I really appreciated. There were no surprises, no confusion, just clear communication every step of the way. The owners are incredibly caring and genuine people who truly want the best for their clients. You can tell they take pride in their work and in helping people during difficult times. They work alongside you from beginning to end, making sure you feel supported and taken care of the entire time. They are also extremely efficient and responsive. Every question I had was answered quickly and thoroughly, and they stayed on top of every detail so I did not have to worry. Their team is professional, respectful, and clearly experienced in what they do. I cannot recommend Disaster Relief enough. If you ever find yourself in a situation where you need this kind of service, you want a team like this in your corner. They truly go above and beyond and made a tough experience so much easier to handle. Services Flood cleanup, Water removal, Water damage-related cleanup & repair
Business reply
Disaster Relief
Erika, Thank you for taking the time to leave such a thoughtful review. We truly appreciate the trust you placed in our team during your water damage loss. We know how overwhelming it can be when a home floods unexpectedly, and our goal is always to respond quickly, provide clear communication, and help homeowners understand their options throughout the restoration process. From the initial emergency response and water mitigation efforts to answering questions and working through the details, we want every customer to feel informed and supported every step of the way. Our family-owned team takes great pride in treating every property as if it were our own and being available when our customers need us most. We're grateful for the opportunity to help and are thankful for your kind words about our professionalism, transparency, and customer service. Thank you again for choosing Disaster Relief. We wish you all the best moving forward. — Dylan, Bob, Kaylee, Jesse, and the team at Disaster Relief
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From Google
Business reply
Disaster Relief
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