SERVPRO of SW Onondaga County

From Google

Allan and his team were amazing! I had an emergency water loss at my home, and they were on-site shortly after. They were professional, thorough, and kept me informed throughout the entire process. I really appreciate their hard work and would absolutely use them again. Highly recommend Allan and his team! Services Flood restoration, Water removal, Water damage-related cleanup & repair Response time 0–1 hr

From Google

Great price When I was advised that I had a sewage leak in my crawlspace, I was worried. I called Servpro SW and almost immediately received a call from Allan and had an appointment that same day. When they arrived (a few minutes early which I truly appreciate) Jessica, Allan and Joshua were friendly and professional. I explained the issue that I was told I had (I hadn’t personally seen it because I cannot get down there) they went down and checked out the situation, took pictures to show me and told me to my surprise and great relief that it was not in fact a sewage leak but a different issue in a different area. Something that can be taken care of pretty easily and with no biohazard. I expected to pay some sort of estimate fee for their time at least, but nothing was taken or expected. I would absolutely recommend their services for any need you have. Their honesty and professionalism is refreshing and if the need ever arises they will definitely be my first choice! Services Service not listed Response time 0–1 hr

From Google

Thank you guys so much they came into our house and we had a flood and you guys made it like you would never know Allen,Jessica and Joshua were all great to work with great group of people working together thank you guys again me and my wife are so pleased Services Flood restoration, Remodeling, Mold inspection, Flood cleanup, Water removal Response time 1–2 hr

From Google

This Servpro is the best in the area! If you have any sort of water, fire, or mold damage - this is the only company you should call. Highly recommend

From Google

Awesome services and company!

From Google

From Google

Outstanding customer service, would highly recommend… thank you, Servpro! Very responsive and took care of everything for us. Services Flood restoration

From Google

From Google

Overpriced This company ruined my sink and tub. The tear down person placed baseboard with nails in the tub and placed sharp metal objects in my sink. Then offered me 600 dollars what a joke. The owner Larry them defamed me by stating I was lying. Do not do business with them. I'm also working with contractor connection and my insurance company to have them removed from the list. See you in small claims court the photos will speak for themselves. The company record speaks for itself. Allan did an awesome job taking care of our water issue at our house. He went above and beyond to take great care of us and the house. If there is any way you can commend Allan maybe a raise or a day off with pay he deserves it. Services Flood cleanup

From Google

Open Absolutely horrible experience!! They had an amazing technician named Justin who walked me through the inital phase of work. He called and texted daily to determine my work schedule so that he could meet me at home to check on the equipment and water. He left for some reason and all hell broke loose. One guy showed up to my house to demo the wet wall and insulation who had no business being by himself without supervision. He demo half the wet material and to keep the house from taking on cold from the freezing temperatures these last few weeks, they were supposed to install a vapor barrier and vent the area with a hose and dehumidifier. Instead he borrowed my staple gun and put up a few pieces of plastic but did not cover the entire area. Where the cold air was coming in the house, he took some of the wet insulation and stuffed it in the holes and left. I have reached out to the company with no response. I did get a phone call in the middle of the day at work asking me if I can leave work and meet them at the house to collect their equipment and I stated that I would meet them at the house if they were coming to fix this botched job. I haven't heard from them since. See the attach midigation work and tell me if this is appropriate work? Somebody needs to go find that technician named Justin and pay him whatever it takes to come back and help them get their stuff straightened out.

From Google

I didn't expect such prompt responses and genuine concern from the team. Their customer service is exceptional; rather than hurrying you, they genuinely listen to your needs. Seeing such a careful approach is refreshing.

From Google

The damage from a small kitchen fire was overwhelming, even though there was more smoke than flames. These guys arrived, inspected everything, and promptly began cleaning up. Now that things are back to normal, I'm really glad I didn't have to figure everything out on my own.

From Google

Overpriced We had a house fire on August 1, 2025. Our insurance had Servepro SW Onondaga come in to clean up the smoke and water damage. They called after the fire and said they would come in and set up fans to dry everything out and pack up the damaged stuff and leave it better than it was before they came. They ended up not coming until 3 weeks after the fire after everything had sat wet for the entire time and even though they said they would pack everything up and put it in a storage container in the front yard, instead they put all the wet, smoke smelling furniture and items from the bedroom that had the fire into my living room that was not damaged at all, so all the wet mildew smelling stuff was put on my living room furniture that was good and it is now ruined also and the living room floor was moldy from the wet mattress. They tore out the ceilings and insulation from the ceiling and left. My insurance adjuster called to ask if they were done with demo and I explained what happened. When we saw the bill from them they had charged over 16000.00 to the insurance company for a generator, storage container, deodorizing the house, removing the flooring and walls and so many other things that were never done. They were called by the insurance company to find out what was going on and they said they were coming back. They did come back long enough to remove my bedroom furniture from the living room. load it in their vehicle and leave, which I now have no pictures of or anything to show what they removed to claim for the insurance to reimburse. I am so disappointed with this company, having a house fire is stressful enough and I trusted them and now am left with a bigger mess than before they started, ruined furniture and my house still smells like smoke 3 months later... Services Water damage-related cleanup & repair, Fire damage cleanup & repair

From Google

DO NOT RECOMMEND!**Not sure if it was this station or the two others located in the area: north or east Onondaga servpro but either way the experience was TERRIBLE! Paid them in advanced and they took 4-5 months to get our 2 repairs taken care. WE had to check in periodically since we never heard any updates. The times we checked in all we got was -we have a contractor, they will reach out to you today or tomorrow to get the work done( they never reached out because the contractors quit because this company does not pay their workers). After 4-5 months of waiting, a sub contractor came out to do the work after he was waiting for payment from servpro. He wasn't going to start the work until he got paid. The final walk through stated we would get the whole ceiling replaced since we paid for that- that did not happen- they only patched up the water damage spot and did not replace the whole ceiling. For what we paid and what they said they would do, did not add up which is disappointing. And ontop of everything they said we owed them more money for stuff that was never discussed or signed off on. Completely blindsided! DO NOT RECOMMEND! Take your money somewhere else or do it yourself if you're capable of doing so, we sure wish we did.

From Google

Overpriced We had a small about of water damaged drywall from the past winter in two places in our home. When I called, the estimator came out within my schedule and was prompt. When the numbers were in he came back for payment and I was told I should hear from them in a few weeks..... over the next four months I had to reach out multiple time for updates on when work would start. The first guy quit, the second had emergency surgery, and the third quit as well (I'm sympathetic to staffing issues but I was never reached out to.) Finally we get a contractor in the house, turns out he's not with servpro and they subed him. At this point I don't care, I just want it done. When I was talking to the estimator, he made me feel like I was getting new walls but the contractor said he was there to patch and clean them up. Should of protested but again... I just wanted it done (to be fair, the contractor did an amazing job.) Currently looking at my paperwork and I was charged ~250$ for debris hauling/removal.... nothing was taken out of my house except maybe drywall dust from sanding. If you've got a small job, look elsewhere. I wish I found the contractor myself and saved some cash... I'm sure servpro took a cut for nothing but draging there feet. Services Water damage-related cleanup & repair

From Google

I contacted mold remediation after noticing some wet areas and mold in the bathroom. The experts were thorough and provided clear explanations of the procedure. It was a huge relief to feel safe and clean in the restroom once more.

From Google

Our older residents' air ducts needed to be cleaned because they hadn't been cleaned in years. Almost instantly, the difference in air quality was apparent. The crew respected our space and arrived on time. For regular upkeep, I would give you another call.

From Google

Reasonable price I had a sewer backup. These guys saved me. Fast. Professional. Great communicators. Matt was awesome to work with. Services Flood cleanup, Water removal

From Google

They came and did the remediation timely and efficiently. However, 3 months later, we are still waiting on the restoration. The communication is non-existent.

From Google