Syracuse

Fire & Water Restoration LLC

4.9 of 5

Average of 57 Google reviews

Positive and negative reviews

  • Positive 55 reviews, 96% of all reviews
  • Negative 2 reviews, 4% of all reviews
  • Not counted 0 reviews, 0% of all reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

AI-generated summary

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

What reviewers like

  1. Reviewers praise staff for explaining the process and answering questions

  2. Reviewers praise reasonable prices and cost savings

  3. Reviewers appreciate clear communication and regular updates

  4. Quick responses to emergencies

  • Written reviews used: 52
  • Made on October 24, 2026

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

Call (315) 635-0383Visit website

License record

Not checked by FairPipes yet

We do not have license records for New York yet. Look up this business on the state licensing board's website.

Details

Hours
  • Every day Open 24 hours

Hours as listed on Google; we have not checked them.

Reviews

From Google

Sadie Ramie 5 of 5

Great price We had a great experience with this water restoration company during a very stressful situation. When our basement flooded, they responded quickly and were professional, knowledgeable, and reassuring throughout the entire Jake helped us understand the extent of the water damage, and worked efficiently to get everything dried out properly. He was very thorough and took the time to answer all of our questions. We really appreciated how responsive they were. Very reasonable prices too. I would highly recommend them to anyone dealing with water damage or needing restoration services. Services Flood restoration Response time 1–2 hr

Business reply

Fire & Water Restoration LLC

Sadie, thank you for sharing this review. So glad to hear your experience included so many qualities we take great pride in. This one's going on the fridge!

From Google

Jolene Layton 5 of 5

After a devastating loss on July 18th 2026 this company showed up on site at our home on July 21st. They completed demo work, the clean up work, treating areas of the home for mold prevention and truly gave it the attention one would expect an individual to give their own home. The crew was professional, informative, polite, and just an absolute pleasure to deal with making every step of their process that much easier as we transitioned day-to-day. Mark, Jake and the rest of the crew are top notch! If you're in a position where they are sent to your home you are in the absolute best hands with this team of people. Services Water removal, Mold mitigation, Water damage-related cleanup & repair

Business reply

Fire & Water Restoration LLC

Jolene, thank you for sharing such a wonderful review! We're very proud of our team and glad your experience reflected that. Also, your adorable puppy has made quite an impression here so we're sending 5 stars right back at you :)

From Google

Sam Rivaldo 5 of 5

Have dealt with for years...honestly a great group of people. Care about their work

Business reply

Fire & Water Restoration LLC

Sam, much appreciated! Thank you for sharing this

From Google

Cindy Horn 5 of 5

I am giving this company an A+ rating. Jake and Sam were very knowledgeable, professional and kind. They did an amazing job. I cannot say enough great things about my experience! Services Flood restoration, Mold inspection, Water removal

Business reply

Fire & Water Restoration LLC

Cindy, thank you for sharing this rating! We're proud to have Jake and Sam on the team and we'll make sure they're recognized for a job well done.

From Google

Robert Tedd 5 of 5

Not sure Services Flood restoration, Mold inspection, Water removal

Business reply

Fire & Water Restoration LLC

Thank you for the 5 star review!

From Google

Michael Werner 5 of 5

Great price Awesome company and people. Mike came in knew exatley what to do. When all was done our water problem was taken care of. They were AWESOME Services Water removal, Water damage-related cleanup & repair

Business reply

Fire & Water Restoration LLC

Michael, we're so excited to hear you're happy with the service. We are proud of our team here and grateful for the recognition. Thank you for sharing this feedback. Great job Mike!

From Google

Jonathan Snow 5 of 5

The team from Fire & Water Restoration did an amazing job repairing interior water damage caused by an ice dam. Chris was professional, knowledgeable, and very capable. The work was done in a timely manner and exceeded my expectations. Highly recommend! Services Water damage-related cleanup & repair

Business reply

Fire & Water Restoration LLC

Jonathan, thank you for the kind review! Those are qualities we strive for and glad to hear they were shown.

From Google

Nicholas Gallipeau 5 of 5

Mike and Jake were very professional and thorough with the process. They answered all our questions and made the process very smooth.

Business reply

Fire & Water Restoration LLC

Nicholas, thank you for the review! We're proud of those guys and love to hear when we can give them some recognition for a job well done.

From Google

Emily Nalle 5 of 5

Great price Ryan, Kyle, Collin and Chris were outstanding in every way. I never felt taken advantage of nor did they talk down to me. They answered every question with patience and tact. I am a 76 year old woman who built a house with her husband; my experience was respected. I couldn’t ask for better help. Services Flood restoration, Mold inspection, Water removal, Water damage-related cleanup & repair

Business reply

Fire & Water Restoration LLC

Emily, thank for sharing this feedback. We're proud of those guys and glad to hear you had a good experience!

From Google

Jason Kinsey 5 of 5

In the unfortunate event of a fire or flood, Fire & Water Restoration is the only name that does or should come to mind. They are incredibly responsive, and they will not finish the job at your home or place of business until you are 100% satisfied. Pete, Mike, Mark, Brian, Luke, Matt, Allison, and the rest of the team are incredibly well-versed in the company and extremely attentive. They always have the customer's best interest in mind. I highly recommend their services!

Business reply

Fire & Water Restoration LLC

Jason, we really appreciate such a kind review! You're right, 100% satisfaction is the name of the game and we're proud of our team here. Great job team, and thank you again Jason. Sharing this is the greatest compliment we could ask for.

From Google

Laure Fuchs 5 of 5

Reasonable price Ryan, Colin, Chris were amazing! I would highly recommend them! Services Flood restoration

Business reply

Fire & Water Restoration LLC

We love to hear it! Thank you for sharing this feedback, we'll pass along the job well done.

From Google

Ed Pidkaminy 5 of 5

Reasonable price The team at fire and water restoration were quick, friendly and professional. My wife and I were really impressed at how much the team communicated with us throughout the process. I would recommend fire and water to anyone. Thank You to Chris, Mark and Ryan For making this awful experience, not as bad. Services Flood restoration

Business reply

Fire & Water Restoration LLC

Ed, thank you for the kind feedback. Those are definitely some words we appreciate hearing about the service! We're very proud of our team and recommendations are our greatest compliment. Thank you

From Google

Joan Carey 5 of 5

Very pleased with the everyone I dealt with from Fire & Water. The entire experience starting with Luke, who first came to evaluate the job, to Mike, who came to write up the estimate, to Brandon and the 4 young ladies that came to do the clean up and to Ryan and his partner who came to remove the source of the fire, great job everyone! Your professionalism, compassion, understanding was greatly appreciated. Outstanding job, can’t thank you enough for your thoughtfulness!

Business reply

Fire & Water Restoration LLC

Joan, sounds like we're going to have to have a round of applause in the office! We're so glad to hear you're pleased with the service and that our team was so professional. It's feedback like this that helps others find our services and can't thank you enough for taking the time to share this. Thank you

From Google

Gregorio Jimenez 5 of 5

Highly recommend for your water restoration needs. Brian, Ryan, and Collin were absolutely amazing. They were very kind and worked really hard to discover what was causing the water issue while making sure they kept my out of pocket cost min. 10/10 customer service rating and they will always be my first call for any future needs. Thank for all your help! Services Water removal, Water damage-related cleanup & repair

Business reply

Fire & Water Restoration LLC

Gregorio, so glad to hear the team did a great job! Thank you for sharing feedback on your experience. Although we hope you stay dry, getting a second call would be the highest compliment. We'll be here for any future service you may need. Thank you

From Google

Christine Sypher 5 of 5

I have had a wonderful experience with Fire & Water Restoration. They did an excellent job after a sewer explosion in our home, not an easy job. The team, led by Mark and including Kyle and Brandon, were there in a heartbeat when we needed them. We had excellent communication from Mark, who kept us informed every step of the way, and was available by cell 24/7. We are very impressed with this company.

Business reply

Fire & Water Restoration LLC

Christine, thank you for sharing this review! We're very proud of feedback like this and glad to hear the team did a great job.

From Google

Jennifer Wright 5 of 5

Brian and crew were wonderful from start to finish. We are very satisfied and grateful Services Sewage cleanup

Business reply

Fire & Water Restoration LLC

Jennifer, we're so glad to hear you're happy with the service. Thank you for sharing a review so others can find us as well. Proud of our team and Brian!

From Google

Kelly Jarvi 5 of 5

I cannot say enough good things about Ryan, Brandon, and Chris and the whole crew, when a burst pipe caused major water damage in my home on a Sunday morning. It was very overwhelming but Ryan and Brandon were amazing and got to work right away. The whole team were efficient, experienced and very knowledgeable and answered all of my questions. Ryan communicated with me daily as to the progress and what was happening. I am extremely grateful for the whole team during this difficult time. I would highly recommend Fire & Water Restoration. Thank you!! Services Flood restoration

Business reply

Fire & Water Restoration LLC

Kelly, we're grateful you took the time to share this feedback and thrilled to hear how pleased you were! We're proud to have those guys on the team and we'll make sure to recognize them for a job well done. Thank you for putting your trust in us. Recommendations are our greatest compliment.

From Google

Jennifer Spoto 5 of 5

Great price I cannot say enough about Ryan and Chris I had water damage done and my bathroom and kitchen were damaged, making them unable to be used and having to leave my home. Ryan kept me informed on a daily basis and made a very stressful situation easier to handle he is a true asset to this company .. thank you so much Ryan and Chris Services Flood restoration, Mold inspection

Business reply

Fire & Water Restoration LLC

Jennifer, we're so glad to hear you're pleased with Ryan and Chris! Proud to have them on the team. Thank you for sharing this feedback. It helps a lot.

From Google

Marie Destefano 5 of 5

I have had the pleasure to work with this company a few times now and can’t praise them enough!! Mike answered right away and was on the job to handle the water problem within an hour! They completed the situation professionally and as quickly as possible! I will always recommend and continue to do business with them!

Business reply

Fire & Water Restoration LLC

Marie, thank you for your continued business and your kind review. It's been a pleasure and we're proud to have Mike here. Getting the call more than once is the highest compliment we can get! We hope you stay dry, but we're here for you if ever need us. Thanks again

From Google

Kathy Musial 5 of 5

Reasonable price Fire & Water Restoration did an amazing job. Ryan, Chris and their crew were very responsive and provided the necessary solutions to the problem. Ryan communicated with me daily on the progress of the project and answered all my questions promptly. This company should be commended on their communication skills. I would recommend them. Services Flood restoration, Water removal, Mold mitigation, Water damage-related cleanup & repair

Business reply

Fire & Water Restoration LLC

Kathy, thank you for sharing this review. We're happy to hear Ryan and Chris did a nice job. Well done guys! Good communication is very important to us and it's great to hear an affirming response like this. Much appreciated.

Showing 20 of 57 reviews

Share your experience

Is this your business?

More water damage companies in Syracuse, NY

More

Copy this link

We could not copy the link for you. Select the link below and copy it.

Choose a city

Positive and negative reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

How summaries are made

How summaries are made

AI-generated summary

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

Reviews behind this point

AI-generated summary

Start a new compare list?