Syracuse

ServiceMaster Recovery by Close

4.7 of 5

Average of 211 Google reviews

Positive and negative reviews

  • Positive 198 reviews, 94% of all reviews
  • Negative 10 reviews, 5% of all reviews
  • Not counted 3 reviews, 1% of all reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

AI-generated summary

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

What reviewers like

  1. Reviewers praise professional, friendly, and courteous staff

  2. Reviewers praise thorough, efficient cleanup and drying work

  3. Reviewers praise clear explanations, helpful answers, and steady communication

  4. Reviewers praise prompt responses and quick, punctual arrivals

What reviewers dislike

  1. Reviewers report belongings were lost or discarded during the work

  2. Reviewers report poor follow-up, delayed replies, or unanswered calls

  • Written reviews used: 185
  • Made on October 24, 2026

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

Photos

From Google

Call (315) 998-3274Visit website

License record

Not checked by FairPipes yet

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Details

Hours
  • Every day Open 24 hours
E-mail
E-mail ServiceMaster Recovery by Close

Social media

Hours as listed on Google; we have not checked them.

Reviews

From Google

Alec Brown 4 of 5

New Our hot water heater malfunctioned and flooded our hallway, small parts of our kitchen, bathroom, bedroom and crawl space cellar. Service Masters came out and knowledgeablly and professionally dried up and cleaned up our areas. They dealt with our insurance company as well. We were happy with there assistance ! Services Flood restoration, Flood cleanup, Mold mitigation Response time 2–4 hr

From Google

Mark & Diane Chermak 5 of 5

New Service Master crew members have bent over backwards to address the cleaning following an unexpected sewer backup. They were professional & very thorough in making sure our health and safety was their main concern. Lacey has done an excellent job of assessing the scope of the original loss & then coordinating necessary remediation crew members.

From Google

kenneth stettner 5 of 5

New Great price Very goodwork. completly. Satifyre everyday dependable excellent. Work. Very. Pleasent. People Services Fire damage cleanup & repair Response time 1–2 hr

From Google

Brenda W00ds 5 of 5

New Not sure Services Water removal Response time 8+ hr

From Google

Patrick Gallagher 5 of 5

Reasonable price Great response, extremely courteous staff, such a pleasure to work with from start to finish! Services Flood cleanup

From Google

Lori Markle 1 of 5

Not sure I am extremely disappointed with my experience with ServiceMaster. I was referred to them through my insurance company after a house fire, and during an already stressful and overwhelming time, I expected better support and communication. The manager did come out initially to complete the assessment, but after that there was a major lack of follow-up. I rarely received updates unless I reached out myself, and I felt like I had to spend far too much time and energy chasing answers, coordinating, and trying to find out what was happening. That should not have been my responsibility during a situation like this. The crew members were polite, but the progress was very slow, with work often only being done a few hours at a time. The overall lack of communication, organization, and follow-through made an already difficult situation much more frustrating. I expected ServiceMaster to make this process easier, but instead I felt like I had to manage too much of it myself. Unfortunately, based on my experience, I would not recommend them. Services Fire damage cleanup & repair

From Google

Rosita Caridi-Miller 4 of 5

From Google

Amy Nicholson 5 of 5

Great price Services Fire damage cleanup & repair

From Google

Wayne Weiss 5 of 5

Reasonable price The removal of damaged sheet rock and insulation was done in a very careful process by your technicians. They worked straight though the day with just one break. I was struck by their combined attitude that insured a successful outcome. Josh and Vinny are truely professional at their job.

From Google

Amy Penfield 5 of 5

Not sure We had a house fire, and Lacey and Nicki's team (consisting of Vinny, Carries, Emma, Bo, Bridget, zchris, Josh, Stacey, Juan) were absolutely amazing! They walked us through every step of this process, and everyone on the team did a fantastic job. They even pushed to get us back into our home quicker than originally planned. We are so thankful and they did more than we ever expected. Thank you all! Services Fire damage cleanup & repair

From Google

Bruce Winters 5 of 5

Not sure They were friendly, very hard working, minimal interruption to my home. Everything was completed all the clean up, an removal was done in one day. all questions answered we have absolutely no complaints. A solid 10 out of 10 Services Flood restoration, Mold inspection, Flood cleanup, Water damage-related mold removal

From Google

Susan Petrie 5 of 5

They responded quickly, explained everything clearly, and kept the area very clean throughout the process. I would recommend ServiceMaster Restore to anyone dealing with water damage. Services Water damage-related cleanup & repair

From Google

Mary Russell 5 of 5

Reasonable price When we recently had quite a bit of water damage in kitchen, halfway and basement, Servicemaster brought us 2 really large dehumidifiers to dry everything out, double checked for moisture levels along floors, walls on all levels so my son knew what would need to be replaced or repaired throughout. They were very professional and business minded, and offered advice for how yo proceed. We were very pleased with their assistance. Services Water removal

From Google

Mich Richard 5 of 5

Great price After a pipe burst in our laundry room, we needed immediate help, and this company responded quickly. They arrived within hours, removed the water, and set up drying equipment right away. What stood out was how organized the process was, especially during a stressful situation. Compared to trying to handle cleanup ourselves, this was far more efficient. They also checked for hidden moisture to prevent future issues. The whole process took several days, but they kept us updated throughout. Everything is now dry, clean, and back to normal. I’m really grateful for how smoothly they handled everything. Services Service not listed

From Google

Alexis McMahon 5 of 5

Very nice and professional. They did a great job Services Flood restoration, Flood cleanup

From Google

Amanda DiCiacce 5 of 5

Great price Reliable, thorough and polite! Everyone’s so helpful from beginning to end during a very devastating time. Services Flood restoration

From Google

Sonal Patel 5 of 5

Great price We were so pleased with our ServiceMaster crew. Lacy, Josh, Bo, Kerrie, and Vinny were phenomenal. Wouldn’t want to work with anyone else. Very knowledgeable in their work. Showed empathy and worked well together. Thank you for getting our basement dry. Services Flood restoration, Flood cleanup, Water removal, Water damage-related cleanup & repair, Water damage-related mold removal

From Google

Jason Kinsey 5 of 5

In the unfortunate event of a flood or fire, ServiceMaster Recovery by Close is the only name that does or should come to mind. I am incredibly proud to be their chosen provider of storage solutions. They are incredibly responsive, and they will not finish the job at your home or office until you are 100% satisfied. Bryan, John, Tyler, Randy, and the entire team are absolutely incredible and attentive. They always have the customer's best interest in mind.

From Google

Dan Pribula 5 of 5

Not sure The team was so supportive and professional. Communication was outstanding, they were super respectful. I’m so glad we called them!!! Services Mold inspection, Flood cleanup, Water removal, Water damage-related cleanup & repair

Business reply

ServiceMaster Recovery by Close

Thank you for your 5-star review!

From Google

Michelle J. Howe 5 of 5

Reasonable price ServiceMaster did exceptional work at our home. We got to know them pretty well - with them here present over 3 weeks this past December. Lacey is a great project manager! Emma was the superstar and Vinny was fun. The rest of the team was also great - Bridget, Bo, Chris, and Josh. THANK YOU, very much. Services Fire damage cleanup & repair

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Positive and negative reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

How summaries are made

How summaries are made

AI-generated summary

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

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AI-generated summary

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