4.8 of 5
Average of 36 Google reviews
Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.
AI summary of their website
SERVPRO of East Onondaga County provides cleanup, repair, construction, and restoration for residential and commercial properties in the Greater Syracuse area and eastern Onondaga County. The local operation has served property owners since 1993, with new ownership beginning in 2020.
From their website, servproeastonondagacounty
These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.
AI-generated summary
AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.
Reviewers praise crews for being professional and knowledgeable
Reviewers praise clear explanations and regular updates
Reviewers praise thorough cleanup and damage mitigation
Reviewers praise prompt responses and quick arrivals
AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.
Not checked by FairPipes yet
We do not have license records for New York yet. Look up this business on the state licensing board's website.
Hours as listed on Google; we have not checked them.
From Google
Mark
New I'm just disappointed because they don't have free estimate so that's a big no for me
Business reply
SERVPRO of East Onondaga County
Thank you for your feedback, Mark. Our team is committed to providing quality service and would appreciate the opportunity to discuss your concerns further. If you're open to it, please reach out to us anytime.
From Google
Sam Rivaldo
Good group of people that manage the office, very knowledgeable
Business reply
SERVPRO of East Onondaga County
Thank you so much, Sam! We're grateful for your positive feedback about our team. It's great to know that you found our staff knowledgeable and helpful.
From Google
Maylin Ortiz
Business reply
SERVPRO of East Onondaga County
Thank you so much, Maylin! We truly value your review and appreciate your support for SERVPRO. If there's anything more you'd like to share about your experience, we're always here to listen.
From Google
Josh Lawton
Horrible
Business reply
SERVPRO of East Onondaga County
Thank you for sharing your thoughts, Josh. We’d appreciate the opportunity to learn more about your experience and how we can better serve you. Please contact us at your convenience.
From Google
Nate Winans
Matt S. and Jason M. are awesome to work with. Super communicative, responsive, and knowledgable. They provide excellent scopes and work well with all clients. Highly recommend these folks!
Business reply
SERVPRO of East Onondaga County
Thank you for your wonderful feedback, Nate! We’re thrilled to hear that Matt S. and Jason M. provided excellent communication and service during your restoration project at SERVPRO of East Onondaga County. Your recommendation means a lot to us!
From Google
Maritza Velez
Allan and Mike C were phenomenal! As a first time home owner, I was mortified when a refrigerator hose caused a disaster in my kitchen and basement. It was a first time experience that left me filled with anxiety. The first time we met they went over in details everything that was expected to transpire over the next few weeks. From Demolition to clean up to treating the kitchen with anti microbial. Each day they arrived accomplished tasks and showed me the progress. Naturally when fears came up for me Allan was great at putting my mind at ease. This team went above and beyond to reassure me that they were here to help and if anything happened to interfere with their progress that they would take care of it and that’s exactly what they did. When a pipe needed repair they fixed it. When a little leak arose they stopped it. All while maintaining positivity and reassurance. I would 10 out of 10 recommend them to anyone going through water damages. Kindness and patience go such a long way. What a relief to know that me and my family are in great hands!
Business reply
SERVPRO of East Onondaga County
Thank you so much for your wonderful feedback, Maritza! We're thrilled to hear that Allan and Mike C provided exceptional support during your water damage restoration process, ensuring your peace of mind every step of the way.
From Google
Grace Swinnerton
I want to extend a heartfelt thanks to Jason, Kayla, Nate, Ashley, and team for their professionalism, attention, and assistance through what was otherwise a very overwhelming time. From the moment I called ServPro, I felt listened to and taken care of. Jason and Kayla were both fantastic at walking me through the process and answering all of my many questions. And Nate and Ashley did a fantastic job removing the water logged parts of my house and executed it with efficiency and professionalism. I couldn't have asked for a better team to help me through this crazy experience!
Business reply
SERVPRO of East Onondaga County
Thank you so much for your kind words, Grace! We're thrilled to hear that Jason, Kayla, Nate, Ashley, and the team provided you with the support and professionalism you needed during such a challenging time. Your feedback inspires us to continue delivering excellent water damage restoration services at SERVPRO of East Onondaga County!
From Google
Kathy Bennett
I want to say thank you to the following crew Nate, Davion, Leon, Juan. The manager Jason was very professional and excellent to work with. All of the guys did a great job and they were very informative on everything they did. Thank you again. For a hospital they were very professional and will to do anything we asked so there was no patients at risk. Thank you all Kathy
Business reply
SERVPRO of East Onondaga County
Thank you for your wonderful feedback, Kathy! We’re thrilled to hear that Nate, Davion, Leon, Juan, and Jason provided you with excellent service and professionalism during your project. Your kind words inspire our team at SERVPRO of East Onondaga County to continue delivering top-notch restoration services.
From Google
Kevin Ferraro
Jason was very professional when he came to do our inspection. Made sure everything was up to par. Need to have him come by again
Business reply
SERVPRO of East Onondaga County
Thank you for your wonderful feedback, Kevin! We’re thrilled to hear that Jason provided a professional inspection and ensured everything was up to par. Your satisfaction is our priority at SERVPRO of East Onondaga County!
From Google
Ray Rainbow
Let me start off by saying Pro Serve called me the same day that I reported the incident to my Insurance Company. Serve Pro came out the very next day and started work immediately. Everyone that came by my house was really nice and very professional. But I must say that there was one person who really worked so hard to complete the cleanup and was so pleasant to deal with. I feel she went above and beyond her job duties.. When 2 other men said that they couldn’t remove the tile floor or needed a special tool in order to remove it. Yet Audrey busted her ass and had it removed that following day. Audrey constantly communicated with me as to what the next steps or times of arrival and when she as done for the day. Thank you Serve Pro And a special thanks to Audrey!!!
Business reply
SERVPRO of East Onondaga County
Thank you so much, Ray, for your wonderful feedback! We're thrilled to hear that our team was able to respond quickly and provide you with excellent service. It's especially great to hear that Audrey went above and beyond to get the job done and kept you informed throughout the process. We’ll make sure to pass along your special thanks to her! If you ever need anything else, don’t hesitate to reach out. Best regards, Servpro of East Onondaga County
From Google
Cynthia Delperuto
Servpro did such a great job! I am the property manager for The Salvation Army and worked with construction manager, Jaime Melfi who handled our property loss. I appreciated his professionalism and expertise throughout this process.
Business reply
SERVPRO of East Onondaga County
Thank you so much for your kind words, Cynthia! We're thrilled to hear that you had a positive experience with Jaime and our team. We take pride in our professionalism and expertise, and it's wonderful to know we could support The Salvation Army during this time. If you need anything else in the future, don’t hesitate to reach out! Best regards, Servpro of East Onondaga County
From Google
Tim Arthur
Recently, a project manager came out to look at an issue I'm having at home. I received some of the best customer service I've had in a long time! He was extremely helpful and polite and was able to answer all of my questions. Great experience.
Business reply
SERVPRO of East Onondaga County
Dear Tim, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our project manager provided you with excellent customer service and addressed your concerns effectively. Delivering top-notch service is at the core of what we do, and it's wonderful to know that we met your expectations. If you ever need assistance in the future, please don't hesitate to reach out. Best regards, Servpro of East Onondaga County
From Google
Tim Izyk
From the initial call with Matthew we knew we were in good hands. The crew that helped us was professional, efficient, and personable. I highly recommend asking for Justin, Jake, Charlie, Kayla, Cecilia if you are in need of quick and quality service.
From Google
Myhesia Wilson
It was very lovely working with the crew kept very informed about everything going on. Craig was very helpful. Nate, Davion, Austin, and Charlie made the experience much more delightful. Thank you servpro
Business reply
SERVPRO of East Onondaga County
Dear Myhesia, Thank you so much for your kind review! We're delighted to hear that your experience with Craig, Nate, Davion, Austin, Charlie, and the rest of our crew at SERVPRO of East Onondaga County was not only informative but also lovely. Keeping our clients informed and supported throughout the process is one of our top priorities, and it's wonderful to know we were able to make your experience delightful. Your thanks mean a great deal to us, and we will be sure to pass your appreciation on to the entire team. We're here to help and make things easier for our clients, and feedback like yours is incredibly rewarding. Should you ever need our services again, please don't hesitate to reach out. Thank you once again for choosing SERVPRO of East Onondaga County. We're grateful for the opportunity to have served you and glad we could bring a positive note to your situation. Warm regards, TEAM SERVPRO of East Onondaga County
From Google
jappleink
Zach H. and his team were phenomenal to mitigate the ceiling damage from an upstairs water leak, from drywall removal, to drying the joists and general clean-up after a three-day process. Quick to respond, helpful, thorough, and always courteous. Thanks again, Jo in East Syracuse, NY Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Water damage-related cleanup & repair
Business reply
SERVPRO of East Onondaga County
Dear Jappleink, Thank you for sharing your positive experience with SERVPRO of East Onondaga County and Zach H.'s team. We're delighted to hear that they provided exceptional service in mitigating the ceiling damage caused by the water leak. It's great to know they were quick to respond, helpful, thorough, and courteous throughout the entire process. We appreciate your feedback and are here to assist you anytime. Best regards, SERVPRO of East Onondaga County
From Google
marissa richman
Bellinger-Hazelwood Ave project Great team, worked quickly and were very professional. Positive Professionalism Services Mold cleaning, Mold mitigation, Mold remediation, Water damage-related cleanup & repair, Mold inspection, Water damage-related mold removal
Business reply
SERVPRO of East Onondaga County
Thank you, Marissa, for taking the time to share your positive feedback about our team's work on the Bellinger-Hazelwood Ave project. We truly appreciate your kind words and are delighted to hear that our team was efficient and professional in their service. If you ever require our assistance in the future, please do not hesitate to reach out. Your satisfaction is our top priority!
From Google
Jennifer Kimber
Here is my follow-up review. Jesse, Tim, Liz and Lacey have all been amazing. Each one was friendly and professional. I would highly recommend Servpro.
Business reply
SERVPRO of East Onondaga County
Dear Jessica Hyer, Thank you so much for your kind words! We're delighted to hear that Lacey, Natalia, and Julie did an amazing job on your home after the fire. We strive to provide professional and kind service to all our customers. If you ever need our assistance again, please don't hesitate to reach out. Best regards, Team SERVPRO of North Onondaga County
From Google
Kelly Denney
My insurance agent recommended Servpro and I’m so greatful. I had a bad kitchen leak and Matt and Cole quickly tested the extent of the damage, none of which was visible. So far they installed equipment which has been here for four days being sure that there is no moisture left trapped. They were professional, courteous, and knowledgeable. Their supervisor came out and double checked everything. Nate and Micheal came the following days and were just as friendly. I couldn’t recommend any other company. Thank you Servpro
Business reply
SERVPRO of East Onondaga County
Thank you so much for your kind review, Kelly! We're delighted to hear that our team at SERVPRO of East Onondaga County provided you with excellent service. We take pride in being professional, courteous, and knowledgeable in handling water damage situations. We appreciate your recommendation and are grateful for your trust in our company. If you ever need our services in the future, please don't hesitate to reach out. Thank you for choosing our team at SERVPRO of East Onondaga County!
From Google
Susan Rogers
Megan, Nat, Craig and Liz were fantastic, attentive. Professional, friendly and thorough! I would recommend them highly to my friends, family and to American National which is where I work. Thanks again for making this experience so much more tolerable.
Business reply
SERVPRO of East Onondaga County
Dear Susan Rogers, Thank you for your kind words and for recommending our team! We're delighted to hear that Megan, Nat, Craig, and Liz provided you with a fantastic and professional experience. We appreciate your support and trust in our services. If you ever need assistance in the future, please don't hesitate to reach out. Best regards, SERVPRO of East Onondaga County
From Google
Michele F Ross
Nate Jerry and Zack were fabulous! They came to my mother-in-law’s house to help with a horrible plumbing leak and clean up. They were quick, thorough, efficient, and explained everything to us. We would definitely use them again! Thanks guys!
Showing 20 of 36 reviews
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From Google
Business reply
SERVPRO of East Onondaga County
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