4.9 of 5
Average of 106 Google reviews
Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.
AI-generated summary
AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.
Professionalism and courtesy
Quality and thoroughness
Reviewers report prompt responses and quick service
Reviewers praise clear communication and helpful explanations
AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.
From Google
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Hours as listed on Google; we have not checked them.
From Google
Scott Shayew
New Great price Services Standard cleaning Response time 0–1 hr
Business reply
SERVPRO of Patchogue, Brookhaven
Thanks a lot, Scott! Our team appreciates your support and is dedicated to providing the best service possible. Your positive feedback means a lot to us!
From Google
Susan Ross
New I was extremely distraught when I came home to find my home damaged due to a flood that occurred next door. The Servpro crew was very compassionate. They were efficient, clean, and knowledgeable. I cannot thank them enough. I hope this never happens to me again, but I would recommend Servpro to anyone who need water mitigation.
Business reply
SERVPRO of Patchogue, Brookhaven
Thank you so much, Susan! We're grateful for your kind words and are glad our team could provide you with the compassionate and efficient service you needed during such a stressful time. Your recommendation means a lot to us, and we appreciate you taking the time to share your experience.
From Google
Brent Gross
New Reasonable price Excellent service and clean-up after my basement flooded. The crew was quick and knowledgeable. Everyone i had contact with was very professional. I would highly recommend them for any cleaning project. Services Service not listed Response time 2–4 hr
Business reply
SERVPRO of Patchogue, Brookhaven
Thanks for the great feedback, Brent! We're glad you had a positive experience with our team during the clean-up after your basement flooded. Your recommendation means a lot to us, and we appreciate your recognition of our crew's professionalism and knowledge.
From Google
David Graham
Reasonable price The Servpro crews made an unfortunate experience easier. We had a pipe burst that flooded the living room/entrance way. The professionalism, expertise and caring was evident from the start. Pete, Niko, Eddie and the rest of the team were just great. I hope we never have another leak again but if we did, I know we would be in good hands. Highly recommend them. Services Service not listed Response time 1–2 hr
Business reply
SERVPRO of Patchogue, Brookhaven
Thank you so much, David! We appreciate your kind words about our team and are glad to hear that we could make a challenging situation easier for you. Your recommendation means a lot to us, and we are here to help whenever you need us, even if it's just for peace of mind.
From Google
rosalieanne cantela
Great price Servpro was a life saver. They came very fast, team was professional, considerate and did an awesome job with the water cleanup. Emptied basement, dried did mold prevention. was just amazing. Shout out to Kevin who got all the pieces moved into place, team was really hard working. I would recommend this company to anyone, they took all the stress out of this nightmare for me. Thankyou so much Servpro an amazing company. Services Flood cleanup, Water removal, Mold mitigation
Business reply
SERVPRO of Patchogue, Brookhaven
Thank you so much, Rosalieanne! We appreciate your kind words and are glad our team could assist you during such a challenging time. It's great to know that the professionalism and hard work of our team made a positive difference in your experience. Your recommendation means a lot to us, and we’re grateful for your support!
From Google
josh smith
Damage to shelving and the cleaning crew stole sentimental objects and oddly enough cheap perfume as well. I can’t really complain about my interactions the the portion of the crew who repaired and replaced the boiler but serv pro might do well to choose cleaning crews that won’t break objects and steal from clients
Business reply
SERVPRO of Patchogue, Brookhaven
Thank you for sharing your thoughts, Josh. Our team takes pride in delivering outstanding service and would value the opportunity to discuss your concerns further. Please feel free to contact us at your convenience.
From Google
April Spelman
Great price It was 1:00 am in the morning i had a flood in my basement! I called Servpro and they came to my house within an hour and they cleaned the water and took out my carpeting and brought fans in! They were very professional and I highly recommend this company!! Thank you so much! Services Flood restoration, Flood cleanup, Water removal
Business reply
SERVPRO of Patchogue, Brookhaven
Thanks a lot, April! We appreciate your kind words about our team's prompt response and professionalism during your time of need. It's great to know you were satisfied with our services, and your recommendation means a lot to us!
From Google
chris gonnelly
The cleanup and professionalism, and Empathy that Servpro have is just unmatched. I am so grateful for your assistance through this horrible situation.
Business reply
SERVPRO of Patchogue, Brookhaven
Thank you, Chris Gonnelly, for your incredibly kind words. We are so grateful for your positive feedback and truly appreciate you recognizing our team's professionalism, empathy, and the cleanup services we provided during such a difficult time. Knowing we could assist and make a difference is truly rewarding.
From Google
Neil Haimindra
Great price I had a wonderful experience using the ServPro Team. Federico, Johan, and Eduardo were the best. Oh my goodness, its like God sent angels to my cleanup and blessed me with heavenly service. They walked me through the entire process and gee golly gosh, I am more then satisfied with their service. Kevin, Dave, and Veronica were also excellent with the supervision as well. Bless their hearts. Services Standard cleaning, Water & moisture control services
Business reply
SERVPRO of Patchogue, Brookhaven
Thank you so much, Neil Haimindra, for your incredibly kind words! We are thrilled to hear that Federico, Johan, and Eduardo provided you with such a "heavenly service" during your cleanup. It's wonderful to know that our team, including Kevin, Dave, and Veronica, made such a positive impact. We truly appreciate your heartfelt feedback and are delighted that you are more than satisfied with your experience.
From Google
Melina Pin
Business reply
SERVPRO of Patchogue, Brookhaven
Thank you, Melina Pin, for your wonderful 5-star review! We are so grateful for your positive feedback and truly appreciate you taking the time to share your experience with SERVPRO of Patchogue, Brookhaven. We are always here to help and are committed to providing top-notch service whenever you need us.
From Google
Nicholas Brandow
Great price We had a puffback in our home a week ago after having our heating system serviced. Their project manager Gian and his technicians responded almost immediately and began cleaning our home the same day .They worked with my insurance and my home is already being repaired. They helped me and my family to get our home back together in no time
Business reply
SERVPRO of Patchogue, Brookhaven
Thank you so much for your wonderful feedback, Nicholas! We’re thrilled to hear that Gian and our team were able to assist you swiftly with the puffback and help get your home back in order. Your satisfaction is our priority at SERVPRO of Patchogue, Brookhaven!
From Google
David Zuckerman
I was experiencing some water issues in my home, but Servpro came right away and fixed it in no time. They helped me with my concerns and were a great team. Thank you Servpro!
Business reply
SERVPRO of Patchogue, Brookhaven
Thank you so much for your wonderful feedback, David! We’re thrilled to hear that our team at SERVPRO of Patchogue, Brookhaven was able to address your water issues promptly and effectively. Your kind words inspire us to keep delivering excellent restoration services!
From Google
Nichole L
Awesome group of people! Great customer service and always on point :)
Business reply
SERVPRO of Patchogue, Brookhaven
Thank you so much for your wonderful feedback, Nichole! We’re thrilled to hear that our team at SERVPRO of Patchogue, Brookhaven provided you with great customer service and support. Your kind words inspire us to keep delivering excellent restoration services!
From Google
Tiffany Cantela
Great price Extremely professional, thorough, and communicative. Can't thank them enough. Services Roof repair
Business reply
SERVPRO of Patchogue, Brookhaven
Thank you so much for your wonderful feedback, Tiffany! We're thrilled to hear that you found our team at SERVPRO of Patchogue, Brookhaven to be professional, thorough, and communicative. Your kind words inspire us to keep delivering excellent restoration services!
From Google
John Corolla
Great price I had a water damage in one of properties and Gian Carlo and his team did a great job. They walked me through the entire insurance process and they dealt with the insurance company for me. Once they took care of everything that was wet and dried it out the reconstruction department put it all back together better than what was there. They are a one stop company and I highly recommend this company. Keep up the great work guys. Services Water & moisture control services
Business reply
SERVPRO of Patchogue, Brookhaven
Thank you so much for your wonderful feedback, John! We’re thrilled to hear that Gian Carlo and our team provided exceptional service during your water damage restoration, and we truly appreciate your recommendation of SERVPRO of Patchogue, Brookhaven!
From Google
Kathy Schwager
I had some water damage to my laminate floors--nothing too serious--and the guys that came to assess the damage and dry things out were awesome. The project manager who I dealt with after everything was dried out was not great, but I get the impression that nobody talks to each other over there as I had to give them insurance and other info multiple times. The real problem came when I agreed to have them and one of their contractors do the repair work. I don't believe it's out of this office, but this is more an issue with the company as a whole. The person who came to develop an estimate to give to my insurance company was awful. He came and talked on the phone with his supervisor about other projects for almost a half hour and then, despite telling me he'd be in touch to let me know if they could match the flooring, never contacted me and sent an estimate to the insurance company for more work than I wanted done. I asked for him to submit a revised estimate and he never did, but did encourage me commit insurance fraud by not having all the work done and pocketing the money. My insurance company was not happy. So, lesson is DO NOT use them for any repair work. Find your own contractor because these guys are shady as hell.
Business reply
SERVPRO of Patchogue, Brookhaven
Thank you for sharing your experience, Kathy. We appreciate your feedback about our water damage restoration services and are committed to improving our communication and processes. Please reach out to us directly so we can address your concerns further.
From Google
Gene McGrath (Gene McG)
Great Company! Saved the day with excellent service! Crew Chief and Project Managers were beyond helpful, professional and gave me confidence every step of the way.
Business reply
SERVPRO of Patchogue, Brookhaven
Thank you for your review! We are always happy to help!
From Google
Martin Morris
Rich, Dillion and Jose from Servpro came to my house within 24 of us experiencing a major flood in our basement due to a sprinkler pipe that burst. There team removed our carpets, padding, Sheetrock, insulation and molding in one day. They will be returning to remove furniture and personal belongings after the insurance adjuster does her thing tomorrow. The entire Servpro team was very professional and courteous.
Business reply
SERVPRO of Patchogue, Brookhaven
Thank you for this kind review, Martin! We're always happy to help.
From Google
Yvonne Lamarca
Business reply
SERVPRO of Patchogue, Brookhaven
Thank you, Yvonne!
From Google
Sean Trowbridge
Dylan and Rich did an excellent job. I was able to get information on my questions directly from them.
Business reply
SERVPRO of Patchogue, Brookhaven
Thank you, Sean! Be sure to give us a call if you need help in the future
Showing 20 of 106 reviews
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From Google
Business reply
SERVPRO of Patchogue, Brookhaven
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