SERVPRO of North Onondaga County

From Google

New Came home to two inches of water in the basement from a burst pipe. Called SERVPRO of North Onondaga around 9pm and Chris had a crew at the house within the hour. They got the water out that night, set up the drying equipment, and checked moisture readings every day until it was done. Honestly expected a nightmare and it was the opposite.

From Google

New Allan, Justin and Josh worked to help us out and get everything taken care of quickly. Allan was communicative and consistently answered all questions we had. The whole crew managed to work quickly and efficiently to get my wife and I ready for repairs on our house.

From Google

Reasonable price They were there when I needed them and did a great job with the water damage and removing my damaged ceiling. Nate was professional, kind, and understanding. I really appreciated their help! Services Office & workplace cleaning

From Google

Can’t say enough about Davion Matt and the rest of their crew. Including my lead Kayla. Was nothing but an amazing experience in what was a nightmare flood for me. A+++++++ to all of them.

From Google

Not sure The team was polite and professional, they did a great job! Thanks to Ashley, Devon, Nate, Dominic and Tim! Services Standard cleaning, Mold remediation

From Google

Great job by Matt, everything was well done.

From Google

Great price Just recently needed the services of Servpro for a rather nasty problem in our basement. The team of Nate and Destin were the absolute best!! Efficient, courteous, quick. Can not recommend them and the company any higher! You all are the best!! Thank you

From Google

Absolutely horrible experience!! They had an amazing technician named Justin who walked me through the inital phase of work. He called and texted daily to determine my work schedule so that he could meet me at home to check on the equipment and water. He left for some reason and all hell broke loose. One guy showed up to my house to demo the wet wall and insulation who had no business being by himself without supervision. He demo half the wet material and to keep the house from taking on cold from the freezing temperatures these last few weeks, they were supposed to install a vapor barrier and vent the area with a hose and dehumidifier. Instead he borrowed my staple gun and put up a few pieces of plastic but did not cover the entire area. Where the cold air was coming in the house, he took some of the wet insulation and stuffed it in the holes and left. I have reached out to the company with no response. I did get a phone call in the middle of the day at work asking me if I can leave work and meet them at the house to collect their equipment and I stated that I would meet them at the house if they were coming to fix this botched job. I haven't heard from them since. See the attach midigation work and tell me if this is appropriate work? Somebody needs to go find that technician named Justin and pay him whatever it takes to come back and help them get their stuff straightened out.

From Google

Not sure Jason, the project manager, was fantastic throughout. Accessible, flexible, and very good at following up with me and a third party assessor. He knows what he’s talking about industry wise, but I never felt talked down to or like I was being jargon’d to death or squeezed for more money. On top of that, the crew assigned to our project was amazing. Matt and Trent were kind, efficient, receptive and even sweet to our dog! They withstood a barrage of questions from the whole family. A nice touch, Matt would call and check in just before arrival in case something came up. Services Mold remediation

From Google

Great price Jason and his crew (Davion,Devon and Mick) Did an outstanding job. I would highly recommend this company. Services Mold remediation

From Google

Reasonable price Serv pro was here promptly after I called them for leaking diswasher. Water damage on 1st floor and basement. Moved removed all wet items. staff very professional, polite and careful. Installed fans and dehumidifier. Dried floor, walls on first floor and basement. Here everyday to check on drying process. Great job. No complaints. Would use them again. Rec to others

From Google

Reasonable price I had to call Serv Pro as there was water in my basement Monday. I called the company and Matt arrived about 8:30 that morning. By 9 am Juan and Trent got busy working all day getting everything ready to get rid of the water. They came Tuesday then Wednesday when Mick came with them . Thursday, Destin came with Juan and today Ashley came with Trent to get things back in order. Everything was explained to me about what there were doing and I am pleased with the service I have gotten. Thank you for your service Services Carpet steam cleaning

From Google

I got the chance to meet with Jason who did an inspection at my father’s house. My father is older and insurance denied coverage to the loss due to negligence. Jason showed a lot of empathy and compassion for his work, helping us take care of the issue with his advice. Not enough honest and dedicated guys out there, servpro is lucky.

From Google

Reasonable price A contractor was working in my cellar and hit our waterline coming into the house and could not find where to turn off the water at the road. This resulted in my finished cellar having 4inchs of water across the entire cellar, ruining our carpet, baseboards, and sheet rock, as well as furniture, and items stored in the cellar, the crew came in some days only Juan & Devin other days we would have 4 or 5 days of workers doing remediation, It was 2 weeks they worked cleaning my cellar first removing the water, then trying to dry out everything, for a week and a 1/2 we had 32 fans going and 3 industrial dehumidifiers running 24/7. They were professional Juan checked with me each morning when they arrived letting me know what they would be working on that day and he also checked in with me each night before leaving for the day letting me know what they completed for that day. Matt the project manager, checked in with us every couple days as well. I highly recommend. Services Hazardous waste removal & disposal

From Google

Reasonable price Our team of technicians, Jason, Nate and Sam responded to our water damage issue quickly. They handled the situation professionally and with expertise. The cleanup went according to plan and was resolved per the time period that Jason suggested. We couldn’t be happier with the end result. We used ServPro in the past and hopefully won’t need again in the future, but if we experience another emergency situation, we know who to call again! Services Service not listed

From Google

Woke up to a flooded kitchen, dining room, and basement on a Sunday morning from a faulty water inlet valve going to the ice-maker. Made a call to ServPro & the local SERVPRO of North Onondaga County showed up about 3 hours after calling. They got right to work removing the water and setting up high-powered fans and dehumidifiers that did the job in 3-4 days. Nate and Garrett were great! Thanks for taking good care of us.

From Google

Called them first because of their high ratings ong google and wasn’t disappointed. Their project managers came out quickly, and dispensed very helpful professional advice. I feel very well taken care of. Highly recommend this company!

From Google

Kayla, Jorge and Garret were fantastic and quickly and professionally addressed a flood we had in our house. They were always available and kept us up to date with progress in drying the house. I would highly recommend Servpro to anyone who needs such services! Thank you on the job well done!

From Google

Matt was very professional. Showed up on time and was able to evaluate any potential damage. Was very efficient in scanning for any water damage in the walls. I would recommend serv pro to anyone !

From Google

Matt came to my house to estimate some water damage. He was very easy to talk with and very professional. He was upfront with all my options.