Watertown

SERVPRO of Jefferson County

4.7 of 5

Average of 47 Google reviews

Positive and negative reviews

  • Positive 44 reviews, 94% of all reviews
  • Negative 3 reviews, 6% of all reviews
  • Not counted 0 reviews, 0% of all reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

AI summary of their website

About SERVPRO of Jefferson County

  • 24/7 emergency service

Services

  • Water damage
  • Mold remediation

From their website, servprojeffersoncounty.com, as of October 24, 2026.

These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.

What their website says

24/7 emergency service
"SERVPRO of Jefferson County is available anytime you need help, 24 hours a day, including weekends and holidays."
Water damage
"Water Damage"
Mold remediation
"damage cleanup and restoration after a fire or water damage, mold remediation or biohazard and crime scene mitigation in both residential and commercial properties."

AI-generated summary

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

What reviewers like

  1. Reviewers praise the teams’ professional, kind, and helpful service

  2. Reviewers praise the quality and thoroughness of the work

  3. Reviewers mention prompt responses and timely arrivals

  4. Reasonable prices and good value

  • Written reviews used: 42
  • Made on October 24, 2026

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

Photos

From Google

Call (315) 777-8377Visit website

License record

Not checked by FairPipes yet

We do not have license records for New York yet. Look up this business on the state licensing board's website.

Details

Hours
  • Every day Open 24 hours

Hours as listed on Google; we have not checked them.

Reviews

From Google

Briana Marsh 5 of 5

Highly recommend. Not only did they do great work, they did it with kindness and compassion. I should add that they did this despite it being a 90+ degree day with high humidity.

From Google

Debra Farmer 5 of 5

Not sure Ashton and Jaden wonderful remediation crew, knowledgeable and personable answered all questions, if didn't know found out answer right away Services Mold remediation, Water damage-related mold removal

From Google

Kurt Schmitt 5 of 5

Great price Smoke damage to our house. The team came in and explained everything to us and quickly and efficiently took a truckload of items out to be cleaned. They kept us up to date and worked directly with our insurance company to streamline the process. Their service couldn’t have been better. I would recommend them to anyone without hesitation. Services Service not listed

From Google

Schermerhorn Harbor 5 of 5

I called Servpro of Watertown NY after the national Servpro company cancelled our appointment and could not tell me exactly when they could reschedule! Within an hour of my call they arrived, assessed the water damage. Gave us great information. They were kind and very courteous. I highly recommend using this local company for North county emergencies. Services Mold inspection, Flood cleanup, Water removal

From Google

Jamila Williams 1 of 5

Overpriced Extremely disrespectful no one was really communicating with each other. The lady said she did not have availability for that day. In all actuality. It was the fact that They had a really big job mind you they got off at 2 PM. That’s the time they made it to my house so they did have time she wanted to make a little snide remarks as to why the house wasn’t cleaned correctly. Mind you I paid $659. They did not clean the carpets well at all they did not clean the trimming in my sliding glass door They did not remove staining from my carpet. They did the bare minimum you could tell these people just wanted to show up and collect a check that’s it. And PS it was not the worst house ever you can see the floor you guys clean condemned homes so next time keep that comment to yourself trying to make it seem like the worked hard. And the whole time they were here all I heard was laughing they were playing in my house. And by the way the housing complex has had several issues with your company not just me you need to reevaluate yourselves. All it took was saying that you all did the cleaning and my housing manager was not surprised at all. Services Carpet cleaning

Business reply

SERVPRO of Jefferson County

Good afternoon. Unfortunately we cannot guarantee stain removal on carpets, especially those that we have to sweep twice before we even vacuum. Our crew was there the first day you were scheduled, but you were not ready for us (we understand, movers are not always on time). They also arrived on time the second day (the day that we did have a large mold job scheduled weeks in advance). Our carpet crew did arrive later in the day, and had to assist in the cleaning because of the state of the apartment. Aside from removing the dirty diapers on the counter, removing caked on food and mouse feces off the kitchen floor, we went above and beyond and removed toothpaste from all over the walls, food splatter in multiple rooms, and coloring. What should have been a 4 hour clean for two people took 4 people 8 hours to complete, and we did not charge extra. This was what we consider an “extreme clean” case, and while yes, we did have to come back and remove some crumbs from the cabinets, we were able to get the apartment move out ready in a days time. We normally have two days to work on an apartment that size, and in that condition. We do have before and after pictures of the apartment that we would be more than happy to share with your apartment complex should they have any other questions. We wish you safe travels with your move and hope you have a wonderful day.

From Google

Jason Kinsey 5 of 5

In the unfortunate event of a flood or fire, SERVPRO of Jefferson County is the only name that does or should come to mind. They are incredibly responsive, and they will not finish the job at your home or business until you are 100% satisfied. Mary, Mark, Sarah, and the rest of the team are incredibly well-versed in the company and extremely attentive. They always have the customer's best interest in mind. I highly recommend their services and am proud to be their chosen provider of storage solutions for their projects!

From Google

Madison Collins 5 of 5

Reasonable price Wow!! Just wow! We hired the SERVPRO team to come and do a move out clean (including carpet cleaning) and they did the most incredible job. We were very impressed by the quality of the work, the professionalism of the team, and the value of their service. They were worth every penny and saved us hours of work and stress. I’ll definitely be calling Mark and team for any future needs!! Services Carpet cleaning, Service not listed

Business reply

SERVPRO of Jefferson County

Thank you SO much for taking the time to leave us a review! We are so happy we were able to help you out. Thanks again!

From Google

Gracie Bush 5 of 5

Servpro did a fantastic job cleaning our apartment after we moved out. They were quick, professional, and made the place look brand new. Definitely recommend their services! Services Carpet cleaning

Business reply

SERVPRO of Jefferson County

Thank you so much for taking the time to leave us a review, it really means a lot! We’re so glad we were able to get everything cleaned for you and thank you for the recommendation!

From Google

Marc Hetzke 5 of 5

This ServPro offers wonderful service. The company is very responsive and professional. I would recommend them in a heartbeat.

Business reply

SERVPRO of Jefferson County

Thank you for your wonderful feedback, Marc! We're thrilled to hear that you found our service responsive and professional, and we truly appreciate your recommendation of SERVPRO of Jefferson County!

From Google

L Tyree 1 of 5

They sent chain smokers to a smoke abatement job. At least two “workers “ spent more time smoking than working. One in particular was told half a dozen times that a family member was deathly allergic to cigarette smoke, but he kept smoking near this person. The “cleaning” was not done and I would NEVER recommend this company. The owner never followed up with the property owner after hearing what happened.

From Google

Mary Skiff 5 of 5

Top notch service and customer service. I gave them worse case scenario and they pulled through it with all my expectations met. I definitely would recommend them 100%.

Business reply

SERVPRO of Jefferson County

We are so happy that we were able to help you Mary! It was such a pleasure working for you and we wish you all the best!

From Google

Philip Wiley 5 of 5

Great job Lyndsey,Grant and Alice💯💯💯💯.....went above and beyond expectations....had general cleaning done and this crew rocked it all at a great price💯💯💯💯....thank you also to Mark and Mary and Sara...very professional and job WELL DONE....THANK YOU ALL

Business reply

SERVPRO of Jefferson County

We’re thrilled to hear about your positive experience, Philip! Our team always strives to exceed expectations in delivering thorough cleaning services. Thank you for choosing SERVPRO of Jefferson County!

From Google

M P 5 of 5

We recently moved into the area and purchased a beautiful home. However, the tile and grout were filthy and really needed a good cleaning, as well as the carpet in the basement having various stains. The team left our tile, grout, and carpet looking brand new! I highly recommend this company to anyone Looking for professional, cost-effective, QUALITY work from a team who shows up in a timely fashion! These are the people to hire for a TRUE deep cleaning!

Business reply

SERVPRO of Jefferson County

We are so happy we were able to get your tile, grout and carpet back into tip top shape! Welcome to the area, we hope you love it as much as we all do!

From Google

Kevin Culbertson 5 of 5

They did a great job and were great to work with as they took care of clean up from my parents furnace issue. Thanks for the clean up and service

Business reply

SERVPRO of Jefferson County

It was such a pleasure working for them. We are so glad we were able to help!

From Google

JorgeNCynthia Calderon 5 of 5

I had a great experience with Servpro's carpet cleaning service in Jefferson County! They were able to fit me in last minute, which was a huge relief. The team was professional, affordable, and did an outstanding job on my carpets. I truly appreciate their flexibility and the quality of work they provided. Work was done on Fort Drum so they work on post!

Business reply

SERVPRO of Jefferson County

Thank you so much for taking the time to leave us a review! We're so happy we were able to help you out and get your carpets cleaned for you!

From Google

allyson baker 5 of 5

I've had 3 floods in my house in the past 4 years and what a night-and-day difference between the other companies who handled the first 2 versus Servpro who handled this last flood. They arrived promptly and got to work right away: bringing in 6 guys (not just 2 or 3) and equipment to mitigate water damage FAST! It felt like the calvary had arrived and that everything would be OK. Jason and crew were not only knowledgeable & professional but they were also personable...treated me, my house, and my belongings with care & respect. Hands down the best in the business!

Business reply

SERVPRO of Jefferson County

Allyson, we truly appreciate you taking the time to leave us a review. We are so glad that you called us to help you out for your most recent water damage. We truly hope that you don't ever have to call us again, but we are always here to help!

From Google

Quilt Nana 5 of 5

We used Servpro for their move out cleaning service. We were so pleasantly impressed at how thorough and efficient they were. Our house looked amazing: the rugs looked brand new. Every nook and cranny was spotless. The crew was polite, kind and respectful. They listened carefully to all our requests and performed beyond expectations. I highly recommend their service.

Business reply

SERVPRO of Jefferson County

Thank you so much for taking the time to leave us a review! We thoroughly enjoyed working with you and are so happy we could perform beyond your expectations!

From Google

Sarah Hughes 5 of 5

We had a big house and needed move out cleaning before the closing. On final walk through the new owners kept exclaiming at how clean everything was. The kitchen, including appliances and inside the cabinets were especially impressive. Thanks, ServPro!

Business reply

SERVPRO of Jefferson County

We are so glad we were able to help out! Congratulations on the sale of your house, we hope the new owners love it!

From Google

Lindy Eatherington 5 of 5

Attic mold remediation from a long wet and humid summer. Accomplished as promised with the endorsement by the inspection saying that it looked like new wood!

Business reply

SERVPRO of Jefferson County

We are so glad we were able to help!

From Google

Asylum Entertainment 5 of 5

Sarah and Sarah are awesome. Super professional, kind, personable, and hard workers. Honestly I don't have enough nice things to say but I definitely recommend them to everyone. If you need it done by a team that makes it feel like a casual hang out with cool people while also getting quality work hire Servpro. Highlight of my PCS move.

Business reply

SERVPRO of Jefferson County

It was such a pleasure working with you, it was definitely the highlight of our week! We wish you and your wife all the best with your move and your future adventures ❤️

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Positive and negative reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

About SERVPRO of Jefferson County

From their website, servprojeffersoncounty.com, as of October 24, 2026.

These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.

What their website says

24/7 emergency service
"SERVPRO of Jefferson County is available anytime you need help, 24 hours a day, including weekends and holidays."
Water damage
"Water Damage"
Mold remediation
"damage cleanup and restoration after a fire or water damage, mold remediation or biohazard and crime scene mitigation in both residential and commercial properties."

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

How summaries are made

How summaries are made

AI-generated summary

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

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AI-generated summary

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