4.8 of 5
Average of 2,569 Google reviews
Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.
Booking page on rotorooter
AI summary of their website
Roto-Rooter Plumbing & Water Cleanup serves homes and businesses in Buffalo and the surrounding area with plumbing, drain cleaning, water damage cleanup, and water quality services. The Buffalo team handles local plumbing needs and emergencies, while the Roto-Rooter network operates across North America.
From their website, rotorooter
These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.
AI-generated summary
AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.
Reviewers praise effective repairs that resolve plumbing problems
Reviewers praise courteous, professional technicians and service
Reviewers praise prompt arrivals and quick service
Reviewers praise clear explanations and helpful advice
Reviewers report late arrivals, missed visits, and scheduling problems
High prices and charges
AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.
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Open photo 6 of 6From their website, rotorooter.com, and Google
Booking page on rotorooter
Not checked by FairPipes yet
We do not have license records for New York yet. Look up this business on the state licensing board's website.
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We call listings branches when the name and phone match but the addresses differ; the company has not confirmed this.
Hours as listed on Google; we have not checked them.
From Google
Frank Marrano
New Reasonable price | $400–600 Quick response, great communication, professional work. Recommend highly. Services Service not listed
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Frank, for your kind words! We're glad to hear you appreciated the quick response and communication. Your recommendation means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Charlene Barron
New Not sure | $800–1,000 Services Drain cleaning, Plumbing pipe repair
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Charlene, for taking the time to leave a review. Your support means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Nusrat Khan
New Reasonable price | $400–600 Services Toilet repair, Drain cleaning, Sewer cleaning
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Nusrat, for taking the time to leave a review. We appreciate your support! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
John Ward
New Reasonable price | $1–200 Michael and Sage from Roto-Rooter were fantastic! I called to have my hot water tank flushed—no sales pitches, no pressure, just honest work. I was able to keep right on working from home while they took care of everything. Michael was extremely knowledgeable and upfront about pricing, even giving honest advice on getting our own replacement tank when the time comes. Outstanding customer service from start to finish. Highly recommend! Services Water tank repair
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, John! We're glad to hear that Michael and Sage provided you with fantastic service and that you appreciated their honesty and expertise. Your recommendation means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Kim Jackson
New $1,000–1,200 Ron is amazing. I noticed water pooling by my sump pump. I did not want to wake up to a flooded basement. I called at 9 pm. Ron arrived within the hour and had all the necessary parts in his truck. I couldn't ask for a better person to arrive and I am truly grateful. Thank you Ron.
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Kim! We're so glad Ron could assist you promptly and with everything you needed. Your appreciation means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Frank Wozniak
New Reasonable price Services Sewer cleaning
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Frank, for taking the time to leave a review. Your feedback is appreciated! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Jeanne
New Great price | $400–600 Services Drain cleaning
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Jeanne, for taking the time to leave a review. Your feedback is appreciated! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Robbin Parks
Overpriced I wouldn't recommend Roto Rooter for anything anymore, they broke my pipe and wouldn't own it or offer to pay for it, I'm very disappointed in their service and I will tell all my friends and family not to do business with that company ever again period, they need to be reported to channel 4 but I'm better than that and would recommend another company over them. Services Faucet repair, Shower repair, Toilet repair
Business reply
Roto-Rooter Plumbing & Water Cleanup
You're very welcome, Robbin! We're so pleased to have provided great service! Thanks so much for calling Roto-Rooter! We appreciate your business!
From Google
Melissa Gallo
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Melissa, for your review! We appreciate your feedback and look forward to serving you again. Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Heather Lee
Great price | $2,000+ Very professional and knowledgeable, very courteous and polite, it was a big job but they handled it quick and efficient! They did such a good job, I'm so grateful From beginning to end, they were a pleasure to work with! Services Drain cleaning, Sewer cleaning, Sewer repair
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Heather! We're glad you found our team professional and efficient. Your kind words mean a lot to us, and we're grateful for the opportunity to assist you! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Al Brooks
Not sure | $600–800
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Al, for taking the time to leave a review. We appreciate your feedback! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Gale Strauss
Overpriced | $200–400 3 HUNDRED plus 5TO LIGHT TWO HOT WATER HEATERS? I think you're incredibly greedy and will never call you again! Services Service not listed
Business reply
Roto-Rooter Plumbing & Water Cleanup
We understand your frustration, Gale, and we're sorry to hear that you feel this way about our pricing. Your feedback is important to us, and we want to make things right. Please email Pat.Swanson@rrsc.com with your full service address, ZIP code, and a copy of this review so we can work to improve your experience. Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Alyssa Reidy
Go bills
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thanks, Alyssa! We appreciate your enthusiasm and support! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Cheryl Burgio
Reasonable price | $200–400 Called this am for what I thought was a small leak- they said they would send one this am- they called and would have someone within the hour and indeed they did. He was professional and confirmed my suspicions- gave the quote- we felt it was fair and to proceed. He had to go get the parts and return. Did so promptly and efficiently. Overall great service. Services Service not listed
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Cheryl! We appreciate your kind words and are glad to hear that you received prompt and professional service. Your satisfaction means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Sandy Black
Reasonable price | $2,000+ Matt and his crew did a very difficult job with our drain He kept me informed every step of the job .He was very professional and I would highly recommend if you need any plumbing work done. He was there from beginning to end to make sure all was finished .That is work should be done. Great Job!! Services Drain cleaning
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Sandy, for your feedback! We appreciate your support. Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Kenny B
Reasonable price | $400–600 Edwin was the best! Very talented and friendly Services Drain cleaning
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Kenny! We're glad to hear that Edwin made such a positive impression with his talent and friendliness. We appreciate your feedback! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Lashaundra Bradley
John was very thorough and professional. He also provided information about future plumbing needs in my home. Highly recommend!
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Lashaundra! We appreciate your kind words about John and are glad to hear he was able to assist you with your plumbing needs. Your recommendation means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
G G
Matt is awesome
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, G! We're glad to hear you think Matt is awesome. We appreciate your support! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
David Yung
Reasonable price | $1,800–2,000 Services Water heater installation
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, David, for taking the time to leave a review! We appreciate your support. Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Donna Sciortino
$1,000–1,200 Matt was friendly and knowledgeable! Had my sewer line cleaned out and running clear in a reasonable amount of time! Thanks Roto-Rooter for your great service! Services Sewer cleaning
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Donna! We're glad to hear that Matt provided friendly and knowledgeable service. We appreciate your kind words about Roto-Rooter and are happy to have helped you with your sewer line. Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
Showing 20 of 2,569 reviews
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From Google
Business reply
Roto-Rooter Plumbing & Water Cleanup
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