Rainbow Restoration of The Capital Region

From Google

We were referred to Rainbow for mold remediation by our real estate agent. We are prepping to sell our house. Rainbow came and did a walkthrough. We later received an estimate for remediation and prevention (gable vents, etc). We asked for a new estimate with only remediation on July 7. They sent it July 9. I replied same day saying we wanted to move forward. July 13 I still hadn’t heard back. I still haven’t heard directly from them. Apparently, they contacted my agent to say we need to get an assessor in and the soonest they can do is July 27. I understand the need for an assessor, and if you’re booked to the end of the month, I get it. But where is the communication? I am selling my house. We are scheduling a photographer, cleaners, an AirBnB for a week, and timing a big move. Please just respond regarding steps and scheduling.

From Google

Matt is great! Super personable and friendly. Highly recommend Rainbow Restorations!

From Google

Edit: Upon seeing the negative feedback Rainbow did reach out to me to make the situation right. I was very pleased with the professionalism of both Lauriel and Matthew. They were very empathetic, and understood that there was a huge miscommunication with several parties involved in the home inspection. They reimbursed me for my reinspection fee and also extended the warranty and came by to show me pictures of the attic in its current state, which is mold free. I was definitely impressed with their efforts. The only reason I am not giving 5 stars is when the owner came back by my house he was quite rude to me, making statements such as "you got paid $300 to leave a 1 star review", "you made a review without having all the information, now we're stuck with a 1 star review", with no empathy as to the stress this caused me while I was trying to purchase my home, and as if this was some type of ploy by me to be reimbursed or something. That was very off-putting, but the rest of the process was great. Therefore, I would recommend them in the future as they were committed to doing the right thing. Original: If you are planning to use this company for mold remediation, don’t. I am in the process of purchasing a new home. The sellers used Rainbow to remediate mold in their attic before listing their house. After making an offer, I had my own inspector go out to inspect the home. They had found that the mold had come back. I had a separate mold assessor go out to look at it, and they told me how terribly the job was done. Rainbow offered a 5 year warranty on their mold remediation, and we are reasonable people so we figured maybe the first time they had a new technician out, so the sellers had Rainbow come back to redo the mold remediation. I had to pay my inspector to go out there again and reinspect the attic for mold, and lo and behold, the mold is still not remediated. Huge waste of time for both myself and the seller. I’m also out $300 for having my inspector go back a 2nd time. So their 5 year warranty is essentially worthless since they’ve proven twice now that they are incapable of performing the task. Save yourself the stress, time and money and look elsewhere.

From Google

I needed to have a professional do mold remediation (in Clifton Park, in Upstate NY) when I found Black Mold was embedded in Sheetrock under a tankless hot water heater which I didn't know had a very small leak. I called Rainbow International since their website indicates they are certified and licensed in Mold Remediation. Rainbow (Albany NY) came in, told me the Black Mold they saw in the Sheetrock would require cutting out that section of the wall, and they could in fact eliminate the mold problem. They charge $2500 to cut away about 10 sqr ft of wall(&fix repaint), spray antifungal into the wall and rug around it(didn't even cut away rug to just check under it). Thinking they solved the mold problem as they promised, I stopped running ultraviolet light (contain mold growth/spread). After that I became extremely sick, and had to go to family's place in NYC;where a doctor found he needed to prescribe 3 antibiotics and warn continuation of a problem might require hospital intervention. After getting sick, I called Rainbow. They acknowledged that the illness could've been from continued mold problem, but then blamed this on my "having a lot of things" (I took out of the walk-in closet when I first found the mold)! As the later Mold Inspector said, their job under NY Law was to have a full inspection done BEFORE starting the estimate & work; if for nothing else to professionally determine the extent and details in the Mold Remediation work needed to have the work successfully completed in a thorough manner (that wouldn't leave the issue outstanding afterwards). Rainbow (2 weeks ago) said they would call me back about any next steps they could possibly take to fully solve the problem; I still haven't heard from them after I sent them the Mold Inspector's report along with the "Air Analysis" sent from a laboratory that examined the air samples from the apartment (containing the mold they were hired to remediate)!! Do not hire this company. It is my understanding this isn't up to minimum standards required by NY Law for licensed individuals.

From Google

Extremely friendly and professional. This company won't stop until the job is done right. A group of caring individuals dedicated to helping their customers. They did my floors and cleaned up a terrible flood caused by a local plumber. 10/10 recommend.

From Google

Great price I had an excellent experience with Rainbow Restoration of the Capital Region. Their team was extremely flexible, honest, and quick to communicate throughout the entire process. They were very thorough with the job and clearly committed to getting everything done right. All documentation was provided promptly, which made everything stress free and easy to manage. Very professional and highly recommended. I would absolutely use them again in the future if needed. Services Mold remediation, Mold cleaning, Water damage-related mold removal

From Google

Great price I cannot recommend Rainbow Restoration enough. They did a great job clearing out the mold from a leak in our basement. Super professional, kind, and well priced. Will definitely use them for future home projects! :) Services Mold remediation, Mold cleaning, Mold damage restoration

From Google

Thank you Matt, Dom and Johnny for a wonderful restoration experience. I could not have asked for better service or a nicer attitude toward doing the work I needed done, which involved urination and was a biohazard. Really, you went above and beyond and I am so grateful. I would give you many more stars if they were available to give! I recommend Rainbow Restoration of the Capital Region without reservation! Thank you!!!

From Google

What a wonderful outcome from a horrible experience. Use these folks!!! You will not be disappointed. Our basement flooded and carpet was wet as well as walls. They came super fast, analyzed the issues and showed me exactly what needed to be done in order to get us back together. They did it all and did it very quickly, cleanly, and professionally, I was amazed. I do not write reviews normally but this family operated company deserves it because they truly care about you and your needs. Thank you again Rainbow team!!!

From Google

Extremely nice people. I was able to schedule and have a project completed in two and a half weeks from start to finish. Reception is honestly probably the friendliest I've encountered thus far and all of the folks who worked on the job site were extremely helpful in explaining everything that was going on and answering my questions. They were even mindful of my pets. I had mold remediation done, joists sistered to stabilize an old cracked subfloor and new flooring installed. The project did have to pivot a bit when unexpected materials were found underneath the original flooring but the changes that had to be made were communicated quickly and the solution was fair and in line with the original recommendation I had gotten when quoted. I was a bit of a pain in the butt about also adjusting pricing, they were willing to work with me. They even came back the next day to help me turn on some things that had been turned off during the work that I wasn't knowledgeable enough to put back in order myself. As someone extremely new to home ownership and just learning how to get by with things breaking and wearing out, this was a lot of anxiety off my shoulders all at once. Thank you guys!

From Google

Rainbow came out and honored some warranty work they did for the previous homeowner. They were knowledgeable, punctual and offered fair pricing. They also came back and took care of a minor issue free of charge. Nice guys to work with. I recommend if you want the job done right.

From Google

From Google

I highly recommend Rainbow Resteration of Clifton Park! My sisters apartment needed a SEVERE cleaning after she passed away, Matt and the crew at Rainbow Restoration did an amazing job! They made things look new again! Everyone right from Lexie in the office to Matt working on site were more than helpful, professional, answered any questions I had. I'm extremely pleased with all the great work they did, the apartment looked incredible! If you need their service, call them, you won't be dissapointed! Thanks again! Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Service not listed

From Google

When hit a totally unexpected. Flooding caused by a bust water pipe. RAINBOW Responded in a very timely matter to help with our problem. They (Matt) were very professional in a quickly relieving and anxiety we incurred and explained the procedure required to remedy the situation. They made this easy. We can say enough about how please we are with this company and crew. Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Flood restoration

From Google

What a great group of young men. I was amazed at how quickly they responded to my call. We came home on a Sunday night after being away for the entire weekend to a flooded basement and main floor. A pipe had burst sometime over the weekend, and the damage was extensive! I called several companies and NO one called back. My insurance co. recommended Rainbow at 9:00 and they were here at 10:00. They were thorough, courteous, and respectful of my home and furniture. The crew was focused and knew just what to do. They took pictures and even saved pieces of the flooring to give to my insurance co.. It was such a relief to know this mess was on it's way to being cleaned up. I pray this never happens to anyone! But if it does, call these guys you wpn't regret it. Positive Responsiveness, Punctuality, Quality, Professionalism Services Flood restoration, Mold damage restoration, Water damage-related cleanup & repair

From Google

I was thrilled with Rainbow from their professionalism to their friendly staff and really helping me decide what to do. A pipe broke in our kitchen floor so they cut out the floor to access pipes, checked for leaks and water damage, tore up our kitchen floor tiles, replaced the floor and tiles. Their dad, Russ and his boys plus friends really did a beautiful job; jovial attitude included! I would highly recommend this family business!! Positive Responsiveness, Quality, Professionalism, Value Services Water damage-related cleanup & repair, Flooring, Water damage-related pest control, Remodeling

From Google

From Google

From Google

Russ and his crew were most accommodating. Very polite and kept me informed. It was a pleasure having them preform the work that I needed. I am most grateful for everything they did and would not hesitate to use them again. I highly recommend this company. You can tell they take pride in their work!!!!!

From Google

I was so impressed with Rainbow Restorations. Matt and his crew did an TREMENDOUS job of cleaning up mud/silt and residual cement dust from my basement. The entire process (initial sight visit, estimate, scheduling, on site work) was so easy. Everyone was helpful and understood that these situations are stressful and, put my mind at ease. Their pricing was fair and reasonable! Will continue to work with them until my project is complete. HIGHLY RECOMMEND Rainbow Restorations. Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Water damage-related cleanup & repair