Phoenix

D.w. Plumbing, Heating & Cooling Inc.

4.7 of 5

Average of 248 Google reviews

Positive and negative reviews

  • Positive 229 reviews, 92% of all reviews
  • Negative 16 reviews, 7% of all reviews
  • Not counted 3 reviews, 1% of all reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

AI-generated summary

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

What reviewers like

  1. Friendly, helpful office staff

  2. Fast response, quick repairs

  3. Crews clean up, protect the home

  4. Reviewers say techs explain the problem and how to prevent it

What reviewers dislike

  1. Aggressive driving by staff

  • Reviews used: 206
  • Made on October 20, 2026
How summaries are made
Call (623) 979-6778

License record

Not checked by FairPipes yet

We do not have license records for Arizona yet. Look up this business on the state licensing board's website.

Details

Hours
  • Every dayOpen 24 hours

Hours as listed on Google; we have not checked them.

Listing data from Overture Maps Foundation

Reviews

From Google

kayla mccoy 5 of 5

We had the pleasure of working with DW Plumbing technicians Sean Lewis and Vince Carter during a recent plumbing service visit at our community, and we were extremely impressed with their professionalism and service. Sean and Vince were both courteous, knowledgeable, and thorough throughout the entire visit. They took the time to assess the issue, explain their findings, and ensure the work was completed properly. They were respectful of the property, worked efficiently, and maintained a professional attitude from start to finish. It is always appreciated when vendors have technicians who are not only skilled at what they do but also understand the importance of communication and customer service. Sean and Vince were a great representation of DW Plumbing, and we would be happy to have them back at our community for future service needs. Thank you, Sean and Vince, for the excellent service!

Business reply

D.w. Plumbing, Heating & Cooling Inc.

  • October 2026

Dear Kayla McCoy, Much appreciated for sharing your experience with our technicians, Sean Lewis and Vince Carter. We are delighted to see they delivered the high level of service and professionalism we strive for at D.W. Plumbing, Heating & Cooling Inc. It's gratifying to know they conducted a thorough assessment and clearly communicated with you. Your satisfaction and feedback are invaluable to us, and we are thrilled that you would consider us for future services. Warm regards, D.W. Plumbing, Heating & Cooling Inc.

From Google

Brooklyn Carro 5 of 5

excellent service from david!! very fast and professional work thank you so much for fixing my sink!!🙏🙏

Business reply

D.w. Plumbing, Heating & Cooling Inc.

  • September 2026

Thank you so much for the kind words; we’re grateful to hear David provided fast, professional service. We truly appreciate your support. Thank you for the feedback

From Google

Mason Harbs 5 of 5

Had a leak happen and needed a plumber, Shawn and Joseph showed up and rocked. cleaned everything up fast and were very friendly! Would recommend and call again

Business reply

D.w. Plumbing, Heating & Cooling Inc.

  • September 2026

Thank you for the kind recommendation and for sharing your experience. We’re grateful Shawn and Joseph could help quickly, keep things clean, and provide friendly service. Thank you for the feedback

From Google

Terry Gates Jr. 5 of 5

I could not say enough good words about Sean Lewis and Joseph M. They came to our property for a leak and finished the job in record breaking time it feels, on top of it being done to perfection. Thank you gentleman for your amazing service!

Business reply

D.w. Plumbing, Heating & Cooling Inc.

  • September 2026

Thank you for the wonderful feedback! We’re grateful to hear Sean and Joseph provided efficient, high-quality service, and we truly appreciate you choosing us. Thank you for the feedback

From Google

Yunginn Dre 5 of 5

Sean c is one hell of a worker!! This guy was very respectful and made me feel comfortable. Every question I had, he had an answer for me. I would definitely recommend this guy and this company !

Business reply

D.w. Plumbing, Heating & Cooling Inc.

  • September 2026

Thank you for the wonderful review and for recognizing Sean’s respectful, helpful service. We truly appreciate your recommendation and support. Thank you for the feedback

From Google

Anuja Harish 5 of 5

Quick and clean workmanship Great job

Business reply

D.w. Plumbing, Heating & Cooling Inc.

  • September 2026

Thank you for the kind words and 5-star rating. We appreciate you recognizing the quick, clean workmanship. Thank you for the feedback

From Google

Alicia Galindo 5 of 5

DW, They have a great staff, starting with Chris and Colin. They came to our community with the best attitude. They explained the problem to us in detail, were very efficient and kind, I really recommend them. Thank you guys

Business reply

D.w. Plumbing, Heating & Cooling Inc.

  • September 2026

Thank you for your kind words and recommendation. We’re grateful you appreciated Chris, Colin, and the team’s efficiency, clear explanations, and positive attitude. Thank you for the feedback

From Google

Terrell Brooker 5 of 5

I cannot say enough about the work Chris and colin do and their customer service. If you need anything done i would call them and DW plumbing. Appreciate all the information given and how they walked me through each estimate. 100% recommend.

Business reply

D.w. Plumbing, Heating & Cooling Inc.

  • September 2026

Thank you, Terrell, for the thoughtful recommendation and kind words about Chris and Colin. We truly appreciate you choosing D.W. Plumbing, Heating & Cooling Inc. and taking the time to share your experience. Thank you for the feedback

From Google

Johann Halpe 5 of 5

Sean and Steven were prompt, polite and courteous. They cleaned up well after themselves too

Business reply

D.w. Plumbing, Heating & Cooling Inc.

  • September 2026

Thank you for the kind review and for recognizing Sean and Steven’s prompt, polite service. We truly appreciate your support and are grateful you noticed the care they took with cleanup. Thank you for the feedback

From Google

Google Review 5 of 5

Mike, Aaron and the whole team that takes care of legacy on main I are amazing..

Business reply

D.w. Plumbing, Heating & Cooling Inc.

  • September 2026

Thank you for the kind words and for recognizing Mike, Aaron, and the whole team. We truly appreciate your support. Thank you for the feedback

From Google

Cassidy Garren 5 of 5

Sean and Steven did an excellent job. Would recommend them and would use them for future work. Very polite and got the work done quickly and cleanly

Business reply

D.w. Plumbing, Heating & Cooling Inc.

  • September 2026

Thank you for your kind words and recommendation. We’re grateful to hear Sean and Steven provided polite, efficient, and clean service. Thank you for the feedback

From Google

Taely Lynch 5 of 5

Esteven and Nelson were amazing!!! They were very polite, quick, and was sure to clean up after themselves. My AC is running in tip top shape now!

Business reply

D.w. Plumbing, Heating & Cooling Inc.

  • September 2026

Thank you for sharing your experience and for the 5-star review. We’re grateful to hear Esteven and Nelson were polite, efficient, and left everything clean while getting your AC running well. Thank you for the feedback

From Google

Duane White 5 of 5

Sean Lewis was an amazing tech with great customer service like always we love you here at MAA Central Ave

Business reply

D.w. Plumbing, Heating & Cooling Inc.

  • September 2026

Thank you for the wonderful feedback and for recognizing Sean’s great customer service. We truly appreciate your continued support and trust in our team. Thank you for the feedback

From Google

Aiden Massey 5 of 5

Our AC went out late at night and after our maintenance man called them they showed up within 3 hours, both of the dudes were really cool and respectful and got the job done really quick!

Business reply

D.w. Plumbing, Heating & Cooling Inc.

  • August 2026

We deeply appreciate your feedback regarding your recent experience with our services. It is wonderful to hear that our team responded promptly and effectively addressed your AC issue. Our staff is committed to providing professional and respectful service, and your recognition motivates us to continue maintaining these high standards. Should you need our services in the future, please do not hesitate to contact us. Your satisfaction is our top priority.

From Google

Yamil Santos 5 of 5

Business reply

D.w. Plumbing, Heating & Cooling Inc.

  • August 2026

We genuinely appreciate your kind review and glad that you had a positive experience. Our team takes great pride in providing quality service and your feedback lets us know we are on the right track. If you have any inquiries or require further assistance, we are always here to help. Thank you for recognizing our commitment to excellence. Your satisfaction is what motivates us daily.

From Google

Paola Moran 5 of 5

"Great work by Esteban and Nelson. Very professional, efficient and friendly with the installation of air conditioning. Everything working excellent. Fine stars!"

Business reply

D.w. Plumbing, Heating & Cooling Inc.

  • August 2026

Thank you immensely for your generous feedback. We're pleased to learn that Esteban and Nelson delivered exceptional air conditioning installation service. Our team's dedication to professionalism and efficiency is unwavering, and your satisfaction is our top priority. Should you need any further assistance or have inquiries in the future, do not hesitate to reach out. We are always here to serve you. Your kind words are greatly appreciated.

From Google

Christopher Rivera 1 of 5

I want to express my disappointment with the service we received today. The technicians arrived without any prior notice from the apartment complex, so we had no idea they would be coming. They were there to service our air conditioning unit, which had been leaking and needed to be flushed to remove the buildup. When they began the work, my daughter’s toys and belongings were directly underneath the AC unit. The technicians never asked my wife if she wanted to move the items or if they should be covered before they started. As a result, rusty, dirty water and debris spilled onto our carpet and all over my daughter’s toys. I didn’t capture the full extent of the mess because my wife had already started cleaning it before I got home from work. However, I was able to take these photos before we attempted to remove the rusty water from our carpet. After finishing the job, they simply left without addressing the mess or mentioning the damage. I find this to be extremely unprofessional and not the level of service I would expect from a company representing your organization. A simple heads-up to move our belongings or taking a few minutes to protect the area before starting would have prevented this entire situation. I hope this can be viewed and addressed to make sure this doesn’t happen to anybody else.

Business reply

D.w. Plumbing, Heating & Cooling Inc.

  • August 2026

We deeply regret the circumstances surrounding your recent service experience. Our technicians should have been more considerate regarding personal belongings in the workspace, and we apologize for any distress this oversight caused. Please be assured that we take this feedback seriously and will address it promptly to improve communication and procedures. We aim for the highest standard of customer care and your experience did not reflect this. We would appreciate the opportunity to discuss how to best address your concerns and regain your confidence in our services. Should you wish to talk further, please contact our office directly.

From Google

Yasmine Rowe 5 of 5

Thank you so much Nelson & Esteven you guys are Awesome and pay attention to detail my apartment feels 100% better your A/C services are excellent and your customer service is very much appreciated!!!!

Business reply

D.w. Plumbing, Heating & Cooling Inc.

  • August 2026

Thank you kindly for sharing your wonderful experience with our team. We're delighted that Nelson and Esteven provided you with exceptional service and meticulous attention to detail. It's gratifying to know that your apartment now feels significantly improved. We truly appreciate your recognition of our customer service. Your satisfaction is paramount, and we look forward to being of service to you in the future.

From Google

Tonya Danielson 2 of 5

Are you sure they have drivers licenses? The guy behind me in the hov lane with only 1 person in his vehicle was tailgating as I was going 73. Then when he was in the other lane he almost sideswiped me. Oh and then I call but because it’s after 5 they can’t get anyone. It was truck 9. A Hispanic male with black hair. Thankfully I’ll never have to call you guys.

Business reply

D.w. Plumbing, Heating & Cooling Inc.

  • August 2026

Dear Reviewer, We appreciate you bringing this matter to our attention. Safety on the road is incredibly important to us, and we take your concerns very seriously. We will investigate this issue further to ensure our drivers maintain professional and responsible conduct at all times. Please accept our apologies for any inconvenience this has caused. If you have any additional information, we encourage you to reach out to us directly. Your feedback helps us to improve and uphold our commitment to high standards. Sincerely, D.W. Plumbing, Heating & Cooling Inc.

From Google

David Sanchez 5 of 5

Very professional with their work. got the job done I highly recommend

Business reply

D.w. Plumbing, Heating & Cooling Inc.

  • August 2026

Dear David Sanchez, Thank you for taking the time to leave such a positive review. We're delighted to learn that you found our service to be professional and satisfactory. Your recommendation means a lot to us and motivates our team to continue providing excellent service. Should you have any further plumbing, heating, or cooling needs, we'd be more than happy to assist you again. Best regards, D.W. Plumbing, Heating & Cooling Inc.

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Positive and negative reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

How summaries are made

How summaries are made

AI-generated summary

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads the reviews with 1 to 3 stars first, then a random sample of the rest. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

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