Malverne

Charles Krull & Son, Inc. Plumbing & Heating

4.9 of 5

Average of 290 Google reviews

Positive and negative reviews

  • Positive 283 reviews, 97% of all reviews
  • Negative 6 reviews, 2% of all reviews
  • Not counted 1 review, 1% of all reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

AI-generated summary

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

What reviewers like

  1. Reviewers praise professional and courteous service

  2. Reviewers praise quick responses and timely service

  3. Reviewers praise knowledgeable staff and clear explanations

  4. Fair or reasonable prices

  • Written reviews used: 264
  • Made on October 24, 2026

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

Call (516) 550-5954Visit website

License record

Not checked by FairPipes yet

We do not have license records for New York yet. Look up this business on the state licensing board's website.

Details

Hours
  • Monday to Friday 8:00 am to 4:30 pm
  • Saturday 8:00 am to 10:00 am
  • Sunday Closed

Hours as listed on Google; we have not checked them.

Reviews

From Google

Christopher Biondi 5 of 5

New The best! Most efficient. Most reasonable and you always know you’re getting the absolute best service. HIGHLY recommended. Look no further.

From Google

John Gioino 5 of 5

New Reasonable price | $2,000+ We did an oil to gas conversion. Excellent job. Clean and professional. Chris and his crew are great at what they do and polite and respectful. Highly recommend! Services Heating system installation

From Google

Mike Ciambra 5 of 5

Great price Larry did an amazing job going over the boiler and water heater. He explained every details and more so i can understand the functions of everything. Thank you Larry and looking forward working with you guys in the future! Services Heating system maintenance

From Google

John Hassett 5 of 5

They showed great concern for my problem. They did a quick estimate of the problem and right to work. The waste line had a crack that ran from the ceiling to the main line in the basement. They were careful to insure that the molding was removed (so that it could be reinstalled). The job was very professionally completed and the conducted multiple test to insure there were no leaks. At completion of the work they rolled up there tarps with debris inside and vacuumed the area.

From Google

ildefonso cabuay 5 of 5

From Google

Antonella DG 5 of 5

Reasonable price Found this company through Facebook recommendations and cannot tell you how quickly they came through. Fast, friendly and got the job done. Highly recommend. Services Plumbing pipe repair

From Google

George Pourakis 5 of 5

Great price It is such a relief in this day and age to have a reliable and trustworthy plumbing company that you can call without hesitation. The quality of the work they do is top notch and they stand behind it. They are an unmatched value in the business. You can see why they’ve been in business for over 100 years. Services Toilet repair, Plumbing leak detection, Plumbing pipe repair, Faucet installation Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Plumbing pipe repair

Business reply

Charles Krull & Son, Inc. Plumbing & Heating

Thank you so much for your kind words, Mr. Pourakis. It truly means a lot to our entire team. As a family-owned business serving this community for over 100 years, earning trust like this is what matters most to us. We’re committed to doing quality work and standing behind it every step of the way, so it’s incredibly rewarding to hear that reflected in your experience. We appreciate you taking the time to share this and for putting your trust in us!

From Google

Arash Kani 1 of 5

Overpriced | $1,000+ Updated Review: The work Chris and his team did actively leaks. Pictured is a press fit fitting and copper line Chris’ team installed. Updated Review: Ironically, Chris’ blow off email with regard to my concerns claimed my system had no leaks. Because of that, I went to check my boiler room where there was weeping at the patch area. I had good luck finding help on Thumbtack and Angi to help fix the issue. I have spoken to a dozen trades folks about the fix since this visit only to get a dozen different opinions. No plumber I reached out to with those sources had an issue with soldering the pipe and one suggested that my current predicament might have been an opened up pinhole caused by the compression. Updated Review: Had the water shutoff by the water company and called back to get someone in right after the water shutoff in the AM. Larry and Cole came to the job. Larry took a look at my issue and pointed out the shark bite fittings. There were 2 valves that were after the main valve that Larry claimed needed to be removed because of issues with the length of pipe. I asked for just the main valve to be replaced. He said he couldn’t because there wasn’t enough room. As he took a look at the system, he also mentioned they only do work on gas boilers which Chris had never mentioned during our initial consult. Given the complaints about the shark bites, I assumed they would be soldering all the new piping. As they started the work, I notice they were use Pro Press fittings and mentioned that I was apprehensive about them because of the electrical issues. Larry’s response was that no one soldered any more and the reason he had a torch in his trunk was just to removed old piping. As they finished I mentioned my concerns with how they had replaced the grounds on the system. Larry’s initial response was that it was an electrical issue that he had nothing to do with. When I started explaining the issues with corrosion and how it was placed on the fittings to explain my concerns, his response was that they never had problems with them. With only a year long warranty offered after they finished the job, it became clear they were doing the quick and easy option to get out of the job as quickly as possible. They spent 45 minutes on the work itself and some admin time. The total came out to over $1300 with a base price being reduced from a $548 per fitting number. If the quality of the work and guarantee wasn’t what it was(only 1 year, lack of cleaning corrosion, ProPress to get in and out as quickly as possible) I wouldn’t be complaining. I reached out to Chris to discuss my concerns. Chris called and didn’t understand my complaints. My electrician pointed out where their work resulted in it being against code. I faced the same issue later in the evening. Overall super disappointed having started with high hopes. Original Review: Had some intermittent issues with a boiler and called in the AM when Chris took the call just prior to opening. He had me send him pictures and video over email. Later that afternoon I called back and he returned the call, taking the time to discuss issues, suggest electricians that would retry be able to help, and get me started on making calls to the water company to get the main water line shutoff for the potential repair. Chris mentioned his disdain for the shark bite fittings that looked like a botched repair and I was comforted his guys would come out to solder on a solid connection. He was the only person I called who I felt like would come out if it was a true emergency. And pricing was fair for the trip out. To send out someone to the call would be $60. The two other places who offered help were asking for $200 as an initial fee with the same Monday timeline after a Friday call. Services Plumbing pipe repair

Business reply

Charles Krull & Son, Inc. Plumbing & Heating

We take customer concerns seriously and would like to provide clarity on this situation. The homeowner initially contacted our office and provided photos and video via email showing a leaking, non-operational valve along with a separate concern involving a buzzing noise. During that initial interaction, we reviewed the information provided, discussed the condition of the system with the client over the phone, and recommended that any non-plumbing concerns be evaluated by a licensed professional prior to our visit. We also guided the client on next steps, including contacting the water company for service shutoff. We were subsequently scheduled by the client to address the leaking valve. Upon arrival, our technician assessed the leak and determined the repairs required to address the condition. The scope of work, including multiple valves, and pricing were discussed with the client and approved by the client prior to the work being performed. Upon completion of the repair, we remained on site while the water company restored service to the home. The system was then fully tested and was operating properly with no leaks at the time of completion. We collected payment from the client. We understand there are concerns regarding materials, installation methods, and expectations; however, all materials and methods used are standard, appropriate for the application, and compliant with applicable plumbing codes. We have proudly served our community since 1910 and stand behind the quality and integrity of our work.

From Google

J Strandcity 5 of 5

We have used Krull and Son plumbing for quite a number of years. They've always done a wonderful job and they are such a pleasure to work with. They've always made sure our plumbing and heating service was in top-notch shape. I would highly recommend them anytime.

From Google

Magdalene 1 of 5

HORRIBLE. No one answers the phone and no one responds to the multiple messages I left. This is the second time I tried calling this company. Not a way to run a business. I decided to call another Pluming & Heating Company which answered my call from the first ring and super fast same day appointment. Problem solved within minutes.

From Google

Nancy Vicario 5 of 5

Reasonable price | $1,000+ Chris and Larry did a great job on installing a new gas boiler, water heater and toilet. They were professional, pleasant and, most of all, very knowledgeable in what they do. Charles Krull & Son Plumbing was recommended to me and I would definitely recommend them to others. Services Water heater installation, Heating system installation, Toilet installation

From Google

Jen Graham 5 of 5

Awesome

Business reply

Charles Krull & Son, Inc. Plumbing & Heating

Thank you so much! We truly appreciate you!

From Google

Paul Collins 5 of 5

Reasonable price | $500–600 Job done ontime and as expected. It is worth being a contract holder for quick and efficient service. Services Heating system maintenance

Business reply

Charles Krull & Son, Inc. Plumbing & Heating

Thank you so much for the 5-star review! We truly appreciate your feedback and are glad to have had the opportunity to assist you. If you ever need anything in the future, we'll be here for you!

From Google

craig hannan 5 of 5

Reasonable price | $100–200 Larry was professional, explained exactly what he will be doing, and completed it in a timely manner. Services Faucet repair

Business reply

Charles Krull & Son, Inc. Plumbing & Heating

Thank you for the 5-star review! We're thrilled to hear that Larry was able to provide professional service, clearly explain the process, and complete the work promptly. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. If you need anything else in the future, we're here to help!

From Google

Noreen Dalpiaz 5 of 5

Reasonable price | $500–600 Our boiler stopped working on Super Bowl Sunday, one of the most frigid days of the year! We called Krull and Son at 2pm - Chris arrived at 4pm. Our boiler was repaired and the heat was working by 5pm!! This was OUTSTANDING!! Liz, in the office, was thorough, polite and very reassuring. Chris, the master plumber, was competent, service oriented, and honest. We could not be more satisfied!!! And in this world in which service is a lost art, we were delighted that we had called such a fantastic company!!! Services Heating system maintenance

Business reply

Charles Krull & Son, Inc. Plumbing & Heating

Thank you so much for taking the time to share this review! We know how stressful it is to lose heat, particularly during such cold weather, and we’re so glad Chris was able to get your system up and running quickly. Your kind words about both our office and field team truly mean a lot. We take great pride in being responsive, honest, and service-focused from the first call to the final repair. We sincerely appreciate your trust in us and are grateful you chose our company when it mattered most!

From Google

Mary Jo Clines 5 of 5

Chris responded quickly to my call on the coldest day of the year and made the initial repair within an hour. He came back to do a more extensive installation and did a great job! I would definitely recommend Krull Plumbing ! Services Heating system installation

Business reply

Charles Krull & Son, Inc. Plumbing & Heating

We really appreciate you sharing your experience! Getting your heat restored quickly is always our priority, and we’re happy we could follow up with a long-term fix that you feel good about. Thank you for recommending us!

From Google

Frank A Boccio 5 of 5

Great price Chris is always quick, efficient and reliable. Services Heating system maintenance

Business reply

Charles Krull & Son, Inc. Plumbing & Heating

We really appreciate your feedback! Chris takes a lot of pride in his work, and it means a lot to see that recognized.

From Google

Matthew Mullen 5 of 5

From Google

Jaime Sanchez 5 of 5

Reasonable price | $1,000+ Larry and crew did an outstanding job. Second time we used Charles Krull & Son. for repairs. Services Toilet repair

Business reply

Charles Krull & Son, Inc. Plumbing & Heating

Mr. Sanchez, thank you for choosing us again! It means a lot to have repeat customers, and we’re happy to hear Larry and the crew took great care of you.

From Google

Charles McCarthy 5 of 5

Great price | $1,000+ We’ve been using Charles Krull for a few years and have a service contract with them. They’re wonderful to work with and always do a great job. I appreciate they take the time to explain what needs to be done in detail. I Highly recommend them. Services Faucet repair, Water heater repair

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Positive and negative reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

How summaries are made

How summaries are made

AI-generated summary

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

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