Billings

Benjamin Franklin Plumbing Billings

Branch

4.7 of 5

Average of 699 Google reviews

Positive and negative reviews

  • Positive 641 reviews, 92% of all reviews
  • Negative 46 reviews, 6% of all reviews
  • Not counted 12 reviews, 2% of all reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

AI-generated summary

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

What reviewers like

  1. Explain repair options clearly

  2. Fast, same-day visits

  3. Arrive on time, call ahead

  4. Prices given up front

What reviewers dislike

  1. High prices, even for minor jobs

  2. Late arrivals, missing updates

  3. Extra trip and service-call fees

  4. Reviewers report paid visits without a fix

  • Reviews used: 535
  • AI read a sample of 300 of them.
  • Made on October 20, 2026
How summaries are made
Call (406) 203-5101Visit website

License record

Not checked by FairPipes yet

We do not have license records for Montana yet. Look up this business on the state licensing board's website.

Details

Hours
  • Every dayOpen 24 hours
1 other branch listed

We call listings branches when the name and phone match but the addresses differ; the company has not confirmed this.

Hours as listed on Google; we have not checked them.

Listing data from Overture Maps Foundation

Reviews

From Google

Dustin Rigg 5 of 5

Scott was amazing! I called him over regarding the new washer pushing water up into the sink next to it… Now finding it was cooking oil being poured down the drain from the kitchen by possible past owners and a rag plugging up the pipe that’s been there before our time here. During his inspection he pointed out our 21 year old water heater was about to break down and showed us a small leak at the top running down to the floor and made time to tear out the -2- water heaters and install the new 2026 model from the 2-3 options he provided to me! Scott literally autographed the water heater, told me how to restart it if needed, did a few tests after completion to make sure it was running and installed correctly and passed down some knowledge about keeping the pipes and water heater running correctly for a long health operational life! Scott you’re the best man!!! Work hard stay strong guy!!!

Business reply

Benjamin Franklin Plumbing Billings

  • October 2026

Thank you for your kind review! Your satisfaction is our top priority.

From Google

Deb Pursell 3 of 5

I don't understand why it cost so much for the little amount of time it took to remove a 5ft piece of pipe and then put it back. When MDU returned to turn gas back on there were bubbles on both ends and he had to replace the cracked pieces on each end to fix the leaks. The plumber said all was ok.

Business reply

Benjamin Franklin Plumbing Billings

  • October 2026

We appreciate your feedback. We’re dedicated to improving and delivering a better experience.

From Google

Matthew Jaeger 5 of 5

Scott was fantastic as always! Great experience

Business reply

Benjamin Franklin Plumbing Billings

  • September 2026

Thank you for the glowing review! We're thrilled to hear that you're happy with our service.

From Google

John McFerran 5 of 5

Very professional and explains everything so it’s understandable . Thank you.

Business reply

Benjamin Franklin Plumbing Billings

  • September 2026

Thank you for your kind review! Your satisfaction is our top priority.

From Google

Logan Perreault 5 of 5

Business reply

Benjamin Franklin Plumbing Billings

  • September 2026

Thank you for your kind review! Your satisfaction is our top priority.

From Google

Brandon Weeden 5 of 5

Benjamin Franklin plumbing was quick to respond and fairly priced in replacing my sump pump to prevent ongoing flooding in my basement. Scott D. Was friendly, courteous, and knowledgeable. Very happy that I went with Benjamin Franklin plumbing and would recommend them to anyone.

Business reply

Benjamin Franklin Plumbing Billings

  • September 2026

Thank you for the glowing review! We're thrilled to hear that you're happy with our service.

From Google

Laurel Stiles 5 of 5

Business reply

Benjamin Franklin Plumbing Billings

  • September 2026

Thank you for the glowing review! We're thrilled to hear that you're happy with our service.

From Google

Lori A Hartford 5 of 5

Kaden was very professional and showed me how I can fix the problem myself after he diagnosed the problem.

Business reply

Benjamin Franklin Plumbing Billings

  • September 2026

We appreciate your 5-star rating! It's wonderful to know we met your expectations.

From Google

sandra sheppard 3 of 5

Nothing done yet.

Business reply

Benjamin Franklin Plumbing Billings

  • September 2026

Thank you for sharing your feedback. We appreciate it and will work on improving.

From Google

Bruce Nathan 5 of 5

Business reply

Benjamin Franklin Plumbing Billings

  • September 2026

We appreciate your 5-star rating! It's wonderful to know we met your expectations.

From Google

Melissa Massie 5 of 5

Jaren did great quality work and was professional

Business reply

Benjamin Franklin Plumbing Billings

  • September 2026

We appreciate your 5-star rating! It's wonderful to know we met your expectations.

From Google

pam murray 1 of 5

Called at 930 am and made an appointment. Was told would be here between 930 am and 1230 pm. No call and a no show. Called them and was told was still on another job that was taking longer and would call me when done. No call. I called them back at 230 pm was told the same thing but would call me back with an ETA. Again no call back and still a no show. I called them at 430 pm told still working on the other job and I was still on their schedule for today. They said I would get a call when they were on their way. By 8 pm no call and no show. I would never recommend your company nor will I ever call your company for any services!

Business reply

Benjamin Franklin Plumbing Billings

  • August 2026

We regret that your experience wasn't satisfactory. Thank you for letting us know.

From Google

Daniel Tidswell 5 of 5

Scott took care of me to the fullest extent. Good dude Good Plumber!! I’ll call whenever I need help with my plumbing issues.

Business reply

Benjamin Franklin Plumbing Billings

  • August 2026

Thank you for your kind review! Your satisfaction is our top priority.

From Google

David Rood 5 of 5

Scott was amazing!! He got right on it and unclogged the toilet!

Business reply

Benjamin Franklin Plumbing Billings

  • August 2026

We appreciate your 5-star rating! It's wonderful to know we met your expectations.

From Google

Meghan McGauley 5 of 5

Very friendly and skilled technicians.

Business reply

Benjamin Franklin Plumbing Billings

  • August 2026

Thank you for the glowing review! We're thrilled to hear that you're happy with our service.

From Google

Elijah Reynolds 5 of 5

I had Jerod Lee, worked very fast and efficiently to fix my system

Business reply

Benjamin Franklin Plumbing Billings

  • August 2026

Thank you for your kind review! Your satisfaction is our top priority.

From Google

Janessa Fawcett 5 of 5

Kaden Thomson was very professional, polite & explained every step of the service he was doing to fix our problem & what we can do in the future to not have that problem occur again.

Business reply

Benjamin Franklin Plumbing Billings

  • August 2026

Thank you for your kind review! Your satisfaction is our top priority.

From Google

Muriel Burt 5 of 5

Water heater died.Called BF at 6:30 am Jarod arrived by 8 am. Picked up new heater and had it installed by 11 am

Business reply

Benjamin Franklin Plumbing Billings

  • August 2026

We appreciate your 5-star rating! It's wonderful to know we met your expectations.

From Google

Fabiola Gallardo Lopez 5 of 5

Scott found the problem fast and was well prepared to fix it on the spot. Thank you for a fast response.

Business reply

Benjamin Franklin Plumbing Billings

  • July 2026

Thank you for the glowing review! We're thrilled to hear that you're happy with our service.

From Google

Bryan Meyers 5 of 5

Scott arrived promptly as promised and solved our leak professionally, replacing the outdoor faucet. Friendly quick emergency service, reasonable price.

Business reply

Benjamin Franklin Plumbing Billings

  • July 2026

We appreciate your 5-star rating! It's wonderful to know we met your expectations.

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Positive and negative reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

How summaries are made

How summaries are made

AI-generated summary

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads the reviews with 1 to 3 stars first, then a random sample of the rest. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

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