Brown Plumbing & Heating

From Google

Brown plumbing has done a number of jobs for us over the years; replacing broken cast iron pipe under our basement floor, pulling roots out of our sewer when it backed up, installing a tankless water heater, and most recently replacing the whole length of our sewer line. They have always worked quickly and been professional, communicative and efficient. We will definitely use them again in the future and we highly recommend them!

Business reply

BH

Brown Plumbing & Heating

• September 2026

Thank you for the kind words Claire. We appreciate you very much!

From Google

Tera in the office was great, Jaren was very professional and efficient on our project.

From Google

Great company, absolutely awesome to work with provide excellent service and communicate very well. Highly recommend!

From Google

Business reply

BH

Brown Plumbing & Heating

• March 2026

This person was never a customer of Brown Plumbing & Heating of Billings.

From Google

Business reply

BH

Brown Plumbing & Heating

• February 2026

Thanks Steve! We appreciate your business!

From Google

Steve at Brown Plumbing has been great to work with. Easy going, professional, all the good things.

Business reply

BH

Brown Plumbing & Heating

• February 2026

Thanks Nick! We appreciate you too

From Google

I have roots in my pipes. Always get me in quick for those emergency jobs. I highly recommend!

Business reply

BH

Brown Plumbing & Heating

• February 2026

Thanks John! We appreciate your business!

From Google

What a breath of fresh air, professional, on time and courteous. I had a water dripping toilet and Jared was on time and very considerate, as a business owner myself I greatly appreciate the honest,quality and efficient job Browns plumbing did for us!

Business reply

BH

Brown Plumbing & Heating

• October 2025

Thank you Dave for the kind words! We absolutely appreciate your business!!!

From Google

This company helps me keep my older house and plumbing working. They are prompt and clean. I would recommend them to anyone who needs plumbing work done well. And they give my dog free pets, too, which she loves.

From Google

What a relief it is to have a nice water heater! My relief is thanks to Steve and his crew at Brown Plumbing. They came recommended to us and I'm happy we chose them. They showed up on short notice with a crew sufficient to get the job done in a timely and orderly fashion. This was an upgrade in size, so they had to be thoughtful and creative about placement, which I very much appreciated. They were also willing to address any questions or concerns I had. Thank you!

From Google

This company is professional and honest!!

From Google

Professional, timely, personable. They jetted a 100 feet of sewage drain in a couple of hours and they have reasonable pricing. These are the guys I'm going to call when I need a plumber.

From Google

From Google

Had to pay nearly 1,300 was still going to get charged for a come back just to put a new toilet in .... plumber could not put a toilet in properly....we put the toilet in ourselves...got taken advantage of or plain rip off ...management made everything right ...a few people no longer work there ..thanks browns ...

From Google

This is a backwards installation in my garage. Do not recommend.

From Google

I don’t post a lot of reviews, but I feel insulted by the estimate I received from Brown Plumbing and Heating. I had them come out to look at replacing my old tank-style water heater with a tankless water heater. My install is relatively simple. I have a full basement, gas line is right there and venting through an unfinished space. The location of the venting out of the house is 30ft, at most. I received an estimate of $4650. While Ryan was at the house, he told me I was probably looking at about $4500. I had the distinct impression that he sized me and my house up and threw a number out to judge my reaction. I don’t have a recirculation line and installing one was not part of the bid. The Navien 240S2 can be purchased for about $1600 online. Call it $2k (generously) with venting and other materials. I figure it’s a 5hr job, at most. That puts the labor rate north of $500/hr. While I agree that plumbing is a technical skill and doing it right requires a lot of talent, the bid I received is crazy and insulting. I had the Navien 240s installed in another house a few years back for about $2k total. Different town and prior to Covid, so I wasn’t expecting that same price, but I had a much lower number in mind as a reasonable expectation. I will state that Ryan did show up the same day I called. He was friendly and seemed very knowledgeable. I don’t doubt that they do good quality work, but be sure to get pricing upfront.

From Google

I am very disappointed in Brown plumbing. I chose them according to the reviews. I’m the Director of Operations for a government run building. I had them install 3 water heaters in January. They charged me a ridiculous amount of time for each water heater. My helper and I installed 1 in half of that time and we’re not professionals. We’re a couple of old guys as a matter of fact. One of the heaters was defective and under warranty. I am still waiting to hear back from Brown Plumbing to get this fixed. Today’s date is April 10. I have left multiple messages and spoken to the very nice office lady several times. I believe their Google rating is rigged somehow. I would give them zero stars if I could. The Better Business Bureau is my next step.

From Google

Had Brown come out for a water heater issue. They came promptly and appeared to repair the issue, which I appreciate. I was even told my water heater is a great brand because of the warranty policy. However after I filed my insurance claim, my agent told me some of the repair of that water heater should have been covered under warranty. I called that manufacturer and they said the repair company should have submitted a claim for the parts and not charged me because they could be reimbursed. I called Brown three times, left two voicemails and spoke to a front desk person who assured me I would be called back. I have never heard back from Brown after multiple months of waiting for a call. I’m disappointed because I feel like they were aware of the warranty policy and either don’t care enough to help me pay less money or are using that to make double money on my repairs. Had I known before they came that this was the warranty process, I would have been more forceful about the bill at the time of repair.

From Google

Reno was kind, professional & fun to talk to! He really knows his stuff. Look no further if you need a plumber. These guys are amazing! Keep up the great work!

From Google

They are fast, trustworthy, and reliable. I am so grateful for the work they have done for me and will continue to use them.