Anderson Shortell, Inc.

From Google

Used MY parts for the job, then billed me for the parts. Also, walked off with MY de-humidifier. Not to be trusted!

From Google

Overpriced | $1,000+ Way over charged!! Absolutely broke my heart that I was scammed by them!! Services Plumbing pipe repair

From Google

Absolutely disgusted! I hired this company to fix a part in my furnace. They did not have to diagnose the issue because another local company already did. The other company could not get the part to my furnace in because it was on backorder and refused to use an aftermarket part. I was quoted $325 for the OEM part from the other company. I also went on Google and found hundreds of aftermarket parts. They ranged between $100-$300. When I called Andersons, I explained my situation and they said they could get the part in 2 or 3 days but it would be $539.34. I thought the price was steep but really needed my furnace as this was a very cold winter and had been without heat for almost a month. A few days later the part came in and they set up my appointment. The day of the appointment, I was home to greet the 2 men that they sent to do the repair. They were at my home for 14 minutes before I had to leave. I asked the technicians if I had enough time to run a quick errand and come back but they said they would probably be done before I returned. I left my debit card on my counter as payment and asked for them to please leave a receipt. I returned home 35 minutes later to see they were gone. They left me a figure of 1,125.37 written on a piece of the box my part came in. The box also had the actual cost of the part written on it and it was $3 less than what I was charged. As soon I read the price I was charged, I immediately reviewed my cameras. I have 2 cameras outside and one in the room that my furnace is located because its also where the rear entrance to my house is. The technicians were done working when I asked them to move their vehicle so I could leave my driveway. Im not sure why they said they weren't done before I left. I watched them stand outside talking for 17 minutes after I left. They went inside and grabbed their tools and left. That took approximately 4.5 minutes and to write their make shift receipt. Total time spent installing my part was less than 15 minutes. I then called Anderson shortell to ask what their hourly rate was. I was never given a straight answer. I was just told that they charge from the time they leave their last job to get to my house. Then charged for the repair and then charged until they make it back to the shop? I was taken back by this statement because never once did anyone mention this travel fee. I assumed I would be charged a full hour if they only worked 15 minutes but not charged 2 hours per technician. The owner ended up refunding me $320 for 1 technician but still made me pay $320 for 2 hours of labor and travel time. I told him I asked him to just refund my card and he claimed to not know how to refund a debit card? I have never heard a business say that?Instead he said he would send me a check. I told him I would pick up the check because at this point I didn't trust one word he had to say. He agreed. When I arrived to his business at 4:05pm they were closed. The next day I drove back out again to get the check, he then said, the mail man must have grabbed it? So that was 2 trips from limestone to olean that were wasted. I should send him a bill for my travel time. He also didn't put my full name on the check he mailed me so who knows if my bank will cash it. Im also a business owner in Olean and I cant imagine doing business the way these guys do. Word of mouth is everything. Im definitely going to warn everyone about my experience. Judging by these reviews, Im definitely not the only person that feels they were ripped off by these guys. If you charge large travel fees or your double charging people depending on how many technicians are sent to their homes, you NEED to make your customers aware of that prior to working on their homes. I enclosed photos of all of my complaints. Im 100% reporting these guys to the Better Business Bureau. Please pick a different company. Trust these Google reviews.

From Google

Anderson Shortell Plumbing has been outstanding to work with. They consistently respond to building emergencies at Eden Heights of Olean quickly and professionally, which is critical in a healthcare setting like ours. Their team clearly knows what they’re doing — they have experienced, knowledgeable plumbers who take the time to explain issues in plain language, work efficiently, and focus on fixing the problem the right way. Their pricing is fair and transparent, and we’ve never felt pressured into unnecessary repairs or upselling. That honesty and integrity means a lot. Most importantly, the quality of their work speaks for itself. Repairs they’ve completed for us have held up for years, which says everything about their craftsmanship. Anderson Shortell is trustworthy, reliable, and genuinely committed to doing the job right. We truly value our partnership with them and would highly recommend Anderson Shortell to anyone looking for skilled, honest plumbers who stand behind their work.

From Google

All of the positive reviews just have to be from family, because the level of unprofessionalism and negligence from these people is downright criminal. 10 months without heat, just using the space heaters they left here since October in an effort to not have my cats freeze to death. On the two occasions someone actually did come to work on the heater, they ripped trim off of the wall and cut holes in it, which whatever I suppose, but then the absolute professional just left a mess of nails and wood all over my floor. They also gave me and my landlord conflicting answers about what was wrong with the heater (I was told it had a blown transistor, she was told it needed a new gas line.) Not trustworthy at all.

From Google

Great price | $1,000+ I would leave 10 stars if I could! Our business furnace was not working and I called Anderson Shortel and they came in less than 20 minutes! Joe T. is super knowledgeable and knew exactly what was wrong right away. He went above and beyond to fix everything for us in a very timely matter. I highly recommend him and his team! Thank you!! Services Heating system repair, Heating system installation

From Google

For reals though, Ronnie was awesome. I’d highly recommend that if you need any plumbing or HVAC work done you call up Anderson Shortell and specifically ask for Ronnie.

From Google

Ronnie Babb helped us out so much with our furnace system! He was extremely friendly and helpful ! Give THAT BOY A RAISE !!!!

From Google

Reasonable price Outstanding service. Quick response. Ron sorted out my clogs and leaks in a very timely manner. Very professional! Services Toilet repair, Drain cleaning, Plumbing leak detection, Plumbing pipe repair

From Google

Great price | $1–100 Ron B. Was awesome. So informative and courteous. He has customer service down pat. I am so very grateful. Della Moore, satisfied customer. Merry Christmas.

From Google

Reasonable price Ron was an incredibly helpful handyman! Came out and got us squared away with a new heating unit! Absolutely recommend them if you have plumbing issues! Services Water heater installation

From Google

Great price | $700–800 Ron Babb was out at my place and help me with my boiler. Unfortunately needs replaced but walked me through the whole process. Very respectful and knowledgeable with all aspects of his scope of work . Definitely recommend Ron and his whole company.

From Google

Ronnie Babb is an exceptional HVAC professional!! Highly recommended to anyone looking for help from this company— Ronnie is your guy!

From Google

Not sure | $1–100 My water heater stopped working right when the cold hit. Called in and an hour later Ronnie was at my house and had the problem solved in no time flat. Would definitely recommend Services Water heater repair

From Google

RON B. WAS EXCELLET EXPLAINED EVERYTHING GOING ON. PROMPT AND FRIEMDLY SERVIXE FROM WHOLE COMPANY

From Google

Not sure Ronnie Babb is the best tech always fast on it and most respectful! Services Water heater installation

From Google

Reasonable price Ronnie Babb was our plumber in Olean. He fixed our toilet and septic. He was very fast , professional and efficient. He was very knowledgeable. I would recommend him. Services Toilet repair

From Google

Ronnie did an amazing job installing our new dishwasher! From the moment he arrived, he was professional, friendly, and really knowledgeable about what needed to be done. He walked us through the process, answered all our questions, and made sure everything was set up perfectly before he left. The installation was quick, clean, and stress-free. Highly recommend Ronnie for anyone needing appliance installation. Thank you for such smooth service!

From Google

Great price Ron came over and installed my dishwasher. Was professional and very attentive. Cleaned up after himself and very polite. Highly recommend! Services Service not listed

From Google

Great price | $100–200 We had a fantastic experience with a young man named Ronnie. He put in our new toilet for us. He was VERY PROFESSIONAL. He was very knowledgeable and courteous. I would definitely recommend Anderson Shortell in the future if I need any other plumbing work. Services Toilet repair