Underground Pipe Co.

From Google

The septic line that covers the lower level of our house was constantly backing up and needing to be cleared. The line runs under the basement floor and then under a concrete patio outside the house. Replacing it would've been highly disruptive and costly. I found Matt’s company online, and they quickly came out to inspect the pipe. It was in terrible shape. Matt recommended a careful hyrdo jet process to clear out roots and other debris that was causing clogs, and then lining it to address degradation of the aging pipe. The work was top notch and done in half a day – the pipe is like new (probably better!) and we finally have a working downstairs bathroom again. Matt and his crew are excellent – fantastic service and technology. So glad I found them.

Business reply

UC

Underground Pipe Co.

Hey David, Thanks for taking the time to say such kind things about our company. We truly appreciate it, and we appreciate you! - Matt

From Google

Matt and his crew were outstanding. Unfortunately tree roots had invaded my main sewer pipe in my 1890 home. Clay pipes have seams and many had a web of roots poking through. Thus I was having problems with back ups. Having my 70’ main sewer pipe lined was a no brainer using this innovative process. The other alternative was to dig up a driveway and wrap around porch. No thank you! Matt and his crew was timely, explained the process. This liner will last well past my lifetime. The process is not cheap, but I am sure it saved me thousands that I would have spent digging and repairing. I was also up and running in about 6 hours. That included cleaning the roots out, descaling the pipe and installation and curing of the liner. Matt supplied a video of the pipe, provided a warranty and answered all my questions. Thanks Matt, I have peace of mind and know I made the right decision. You made this a painless process and that means a lot. Andy and Jody Fiorentino

Business reply

UC

Underground Pipe Co.

Andrew, Thank you so much for writing such a detailed review for us. Customers like you are the reason we continue to show up to work everyday! Thank you for putting a smile on my face today. Have a great weekend!

From Google

After dealing with another national plumbing company that could not open up our main line and pretty much gave up, I called Matt who was recommended to me by a relative. I got lucky because he happened to be in the area and was able to get a quick assessment of the issue. He scheduled me in the next day for service and they were able to get the line draining again with one of their water blasting techniques. He also gave me a sketch of the pipe layout from what they saw on their cameras, and a recommendation on how to fix the issue for good in the future (I apparently have an old trap that has a tree root issue every couple of years). Very impressive what they do and what additional options they have in their toolkit to clean and re-line old cast iron pipes, which I didn't even know was a thing! I will never use anyone else for this type of issue again.

Business reply

UC

Underground Pipe Co.

Joe, thank you for the kind words and taking time out of your day to leave us a review. We truly appreciate it! Happy holidays to you and your family!

From Google

Matt came to repair my pipe and was very knowledgeable and helpful. He carved out time in his busy schedule and came over within 24 hours of my call. He was very thorough and ensured the pipe was completely cleared before closing up the tank (using a camera). I am so glad he was recommended to me, and I will definitely keep him in mind for any other future plumbing issues that arise (hopefully not anytime soon 🤞🏻). Thank you for saving my plumbing, Matt!

Business reply

UC

Underground Pipe Co.

Hey Jessica, We really appreciate you taking time to leave us a review. Thanks so much!!

From Google

Definitely recommend this service. Very courteous, professional and worked hard to solve my problem quickly.

Business reply

UC

Underground Pipe Co.

Tracy, Thank you for your business! We appreciate the kind review.

From Google

Very professional. Clean, fast and met all expectations.

Business reply

UC

Underground Pipe Co.

Tom, Thank you for the kind words. It was a pleasure lining your sewer pipe!

From Google

Reliable and innovative sewer repair. The team has a flawless reputation and maintains highest standard of business ethics. Highly recommended!!

Business reply

UC

Underground Pipe Co.

Thanks for your kind feedback, Mike!

From Google

Matt was amazing! Responsive professional at a fair price what more can you ask for. Excellent I would highly recommend! Sandy C

Business reply

UC

Underground Pipe Co.

Thank you for that kind review Sandy. It means a lot that you took time to leave us feedback. Merry Christmas!

From Google

Matt and his team were fantastic! I was immediately impressed by the customer service we received when I initial contacted Matt. The professionalism and expertise of the team continued to impress me with each interaction. Every member of the team was happy to answer our questions, share their knowledge, and really took pride in their work. The repairs they completed were extensive, but the process, as the homeowner, was simple. I highly recommend Matt and Underground Pipe Company!

Business reply

UC

Underground Pipe Co.

Taylor, Thank you so much for the kind feedback. We truly appreciate your business.

From Google

These guys are the real deal. We won’t use anyone else. Not common anymore to find someone who takes pride in their work and does not give up until the job is done! Highly recommend! Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Plumbing pipe repair, Sewer repair, Sewer cleaning, Drain cleaning

Business reply

UC

Underground Pipe Co.

Thanks for that Mike! We really appreciate you noticing our workmanship. That means a lot!

From Google

Very efficient and quick quality service !

Business reply

UC

Underground Pipe Co.

Thank you Jarrod! We enjoyed working for you and would do it again in a second! Thank you again, we appreciate you.

From Google

Matt and his team were terrific! I had many concerns, but Matt reassured me. Installing a new sewer line with Underground Pipe Company turned out to be the easiest repair project we've ever done. They solved what had been a persistent issue in just a few hours. Nothing needed to be dug up, there was no mess and no odor. Just happy tenants with toilets that go "BaWHOOOOSH." Worth. every. penny! Positive Responsiveness, Punctuality, Quality, Professionalism, Value

Business reply

UC

Underground Pipe Co.

Hi Karen, Thank you for the thoughtful review! We were grateful to be able to help solve your sewer issues! Thank you again for your business.

From Google

We continue to be grateful for Matt's expertise and professionalism. He is fair, honest, and capable; a rare find and one we plan to keep for all our service needs. We highly recommend Matt for anyone who needs his service! Services Plumbing pipe repair, Sewer repair

Business reply

UC

Underground Pipe Co.

Thank you Suzanne for taking time to leave us a review. We truly appreciate your business and your kind words.

From Google

Kind, honest and hard working. I will not hesitate to use them in the future. They were great.

Business reply

UC

Underground Pipe Co.

Hey Dan, Thanks for the kind review. We appreciate you!

From Google

Professional knows what they doing, have all the equipments, the experiences, let u know the price and if they can’t handle the work or not and also let u know how long it will take Positive Professionalism Services Plumbing pipe repair

Business reply

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Underground Pipe Co.

Thank you for the kind review Sau Chen. We really appreciate you taking the time to leave us a review. It means a lot coming from you and we are grateful for your business as well as the kind review.

From Google

Wow, what a crew! They came on schedule, explained the process for the pipe lining, and did a great job. would 10/10 recommend

Business reply

UC

Underground Pipe Co.

Chris, Thank you for the kind review! We thoroughly enjoyed working for you and wish you the best on your house renovations!!

From Google

Matt was able to come fix our septic tank the next day. He was very quick too. Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Sewer repair

Business reply

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Underground Pipe Co.

Thank you for the kind review Laura 😊

From Google

Matt is fantastic! A good man. Honest and hardworking. Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Sewer repair

Business reply

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Underground Pipe Co.

Cheryl, You are too kind. Thank you for your business and taking a moment to leave us a review. It was a pleasure replacing your sewer line today!

From Google

Matt and his team were very diligent in all the work they performed. Giving up to date information on what they were doing and what they found. I have used Underground Pipe Co. before and without question would use them again. They were professional in the work and in communicating with myself and the rest of the staff at Mo0nroe #1 BOCES.

Business reply

UC

Underground Pipe Co.

Hi James, It's always a pleasure working with you. We appreciate your business and look forward to the next project! You and your team run a great operation at the Fairport Monroe Boces. Have a great weekend!

From Google

Matt was prompt, professional, and thorough. I would definitely use this company again, and recommend them unconditionally. Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Drain cleaning

Business reply

UC

Underground Pipe Co.

Chris, thank you for the kind review. It truly means a lot! Happy Holidays from Underground Pipe Co. !