The Drain Brain

From Google

New Had a clogged kitchen sink. Plumber was out 2x and said he had to cut through the ceiling below to sink to get at the pipe. Called Drain Brain and Jason came out in a few hours got it fixed in 15 mins. Highly highly recommend these guys. Services Drain cleaning

From Google

I called on a Monday afternoon and they came out the next morning. They fixed our problem for a reasonable price and were very helpful. Highly recommend!

From Google

Condescending and not helpful whatsoever. If you're looking to hire multiple plumbers and not have anything fixed this is the company to call. If you need actual work done call literally anyone else.

From Google

Overpriced | $400–500 DRAIN BRAIN CHARGES AFTER HOURS FEES WITHOUT WARNING Services Drain cleaning

From Google

If I could give a zero star rating I would. Called with an emergency drain backup flooding the basement. Dispatcher was very pleasant. The plumber on call did not call and so I called the dispatcher back 40 minutes later. The plumber finally called. He sounded drunk and said it was too cold to go out. So much for 24/7 emergency service. 🙁 Services Drain cleaning

From Google

Drain brain is very reliable, kind and professional. They fixed the issue right away and they are very fair. I would definitely recommend them!

From Google

Dylan from Donahue-Halverson recommended Drain Brain to me. On Saturday, July 5th, I called at 12PM. By 2PM, Tom, from Drain Brain fixed the problem. They quoted me $550 plus tax before they came and that was how much I paid. It was a clog between my house and the street that took a snake of about 60 feet. They were excellent. I don't know if the price was reasonable or not , but it was in the middle of a holiday weekend, and they were willing to come immediately (someone else quoted me a holiday rate of $400 just to show up). I was really happy with the service. Would definitely use them again.

From Google

Rude bald old man had no manners. Hire people with some semblance of proper socialization

From Google

The tale of two plumbers and services. The contrast between Auchinachie plumbing and Drain Brain, Ithaca. Both plumbers were on time. Both were courteous and respectful to myself and my home. Here lies the difference. The plumber from Auchinachie identified the issue, which was in the line connecting my Home to the sewer. The conversation led to the park which my home is in should be responsible for this issue. We tried calling the parks office, but due to issues with their cable and phone service we could not get through. The young man went on to explained that for this drain to be cleaned out, it would be well over $800 at which my son who was on the phone, got very upset and thought that was an outrageous amount of money which upset the plumber because he felt my son was accusing him of price gouging me because I was a senior. To calm tensions, I just said I was going to get a second opinion. At that time I was told that they would never come back to my home again. We shook hands and I said thank you. Let me introduce you to Mike Mike from Drain Brain. He goes out assesses the situation with the same conclusion only he told me he sees that the drain is has a huge blockage. That it is the park’s responsibility. I told him we could not get in contact with the park because their phone lines were out he went down to the park office himself and spoke to the staff and got the maintenance man up here to fix the problem for me without any mention of money. Out of both plumbing services I think you can find which one you would want to come to your house to rescue you when you have a dire situation as a senior I couldn’t be more grateful to Mike and drain brain for their service their compassion and let me tell you if he had to Snake my system. It would’ve cost $295 a big difference from starting price of $830 you come to your own conclusion I’ve come to mine thank you Mike. You are truly my hero, PJ 🚗

From Google

Very professional service.

From Google

From Google

Their weekend phone dispatcher wasn't a great experience but the person that called back to talk through the issue, and the tech that showed up to clear our drain were both great. Also compared to what others locally charge 395 + tax seems reasonable for a weekend visit.

From Google

Great people to work with! Courteous and professional. We rely on the Drain Brain for Septic pumping and Drain issues.They’re the best!

From Google

From Google

They always do great work and are on time, courteous, and considerate! I highly recommend Drain Brain.

From Google

My toilet clogged and they came, they fixed, and my bill was $140 less than the quote!!!!! Very happy with Drain Brain!!!!!

From Google

Did a great job cleaning the sewer line and not super expensive! And very knowledgeable!

From Google

When you need them that are there!

From Google

From Google

Do not use this company very unprofessional especially if you have a buisness to run dont count on them,The manager was rude and did not call to say they could not come out now we have two bathrooms down and all they can say is we emailed you . scheduled an appointment with the number they called on and said thats not our number to call on call the office and when i called the office phones were busy . Do not waist your time on this company they do not care what kind of plumbing you have going on ! Negative Responsiveness, Punctuality, Quality, Professionalism, Value Services Plumbing pipe repair