East Rochester

4.9 of 5

Average of 87 Google reviews

Positive and negative reviews

  • Positive 85 reviews, 98% of all reviews
  • Negative 2 reviews, 2% of all reviews
  • Not counted 0 reviews, 0% of all reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

AI summary of their website

About Struck and Sons

  • In business: 112 Years (Since 1914)
  • 24/7 emergency service

Struck and Sons is a family-owned property restoration company serving Rochester and nearby counties. It repairs and rebuilds homes and commercial properties after fire, water, mold, storm, and structural damage, and also handles remodeling projects. The family business is in its fourth generation of ownership.

Services

  • Water damage
  • Mold remediation
  • Fire damage
  • Storm damage

They offer

  • Upfront pricing

From their website, struckandsons.com, as of October 23, 2026.

These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.

What their website says

In business
"Family owned and operated. Restoring Rochester NY since 1914."
24/7 emergency service
"Call us 24/7 at 585-872-1947"
Water damage
"Water and mold remediation"
Mold remediation
"Mold Remediation"
Fire damage
"Fire and smoke restoration"
Storm damage
"Storm and water damage repairs"
Upfront pricing
"We promise to give you an honest upfront estimate of the full cost of repairs."

AI-generated summary

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

What reviewers like

  1. Quality of completed work

  2. Clear, responsive communication

  3. Professional, courteous crews

  4. Help with insurance claims

  • Written reviews used: 82
  • Made on October 24, 2026

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

Photos

From their website, struckandsons.com

Video

From Fire to Home Again | A Family’s Story of Restoration with Struck and Sons

From their website

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Call (585) 872-1947Visit website

License record

Not checked by FairPipes yet

We do not have license records for New York yet. Look up this business on the state licensing board's website.

Details

Hours
  • Monday to Friday 8:00 am to 4:00 pm
  • Saturday and Sunday Closed

Hours as listed on Google; we have not checked them.

Reviews

From Google

Amelia Berardi 5 of 5

Reasonable price Mike T. did exceptional work for us. He was timely, organized, and professional. He repaired and painted a hole in our vaulted ceiling due to water damage. He also painted the wall where there had been some damage. He was great! Can’t recommend enough! Services Water damage-related cleanup & repair, Painting

Business reply

Struck and Sons

Thank you for the wonderful review! We’re glad you’re happy with the ceiling and wall repairs. Mike T. takes pride in his work, and we’ll be sure to share your kind words with him. We appreciate your recommendation and thank you for choosing Struck & Sons!

From Google

Deena Fairchild 5 of 5

We recently wrapped up a 6 month renovation with Struck and Sons that completely transformed our home into a space we are excited to be in each and every day! When Ben came for our initial meeting at the house, he was attentive and patient listening to all of our ideas. We could tell how passionate he was and we instantly clicked with the family feel of the entire team. Shane, Scott, Mike K and Steve kicked off the demo process. They were extremely efficient and they treated our home like their own (even the dumpster stayed organized!) We were on site every day, as communication is key, and we truly enjoyed getting to know the entire team throughout this process. Kyle came in for HVAC work and did a phenomenal job. This renovation had a lot of moving parts and we appreciated Ben always having a local contact when materials or expertise were needed. Mike T painted every wall, ceiling, trim, cabinets, etc. in just about our entire house. We are thrilled with his work. Shane and Scott both went above and beyond to ensure every detail on this project was fully thought out and functional for our space. Renovation projects can come with times of uncertainty and may feel stressful, but when Shane and Scott were on site, they brought clarity and confidence to each decision we were working through. Shane and Scott are solution focused and the final results speak for themselves. Mike K came in for finishing work and ensured every detail was perfect. Struck and Sons committed to us from start to finish. We are beyond thankful for the dedication of the entire team and truly can say we love our home!

Business reply

Struck and Sons

Thank you so much for the incredibly kind words! It truly means the world to our entire team to hear how much you love your transformed home. We’re grateful for the trust you placed in us throughout the process and for the relationships built along the way. It was an absolute pleasure bringing your vision to life, and we hope you enjoy your beautiful home for many years to come!

From Google

Lou Zier 5 of 5

Our company works with Ben at Struck and Sons frequently. We recommend him often to customers that are in need of remodeling/rebuilds. He is very professional and easy to work with and is very efficient from start to finish.

Business reply

Struck and Sons

Thank you so much for the kind words and continued trust in our team! We truly value our relationship and appreciate every recommendation you send our way. It’s always a pleasure working together, and we look forward to many more projects ahead!

From Google

Peter Vasquez 5 of 5

Great price Fantastic workmanship, stellar communication skills, everything was crystal clear, price quoted was the price paid. Such a relief to finally find a quality service with such a high level of professionalism, workmanship was such great quality, done on time as promised with extra work added along the way. Well done !!!!!!!!! Services Service not listed

Business reply

Struck and Sons

Thank you so much for the fantastic review! We truly appreciate your kind words and are thrilled to hear that you were happy with the workmanship, communication, and overall experience. Keeping everything clear, staying on schedule, and delivering exactly what we promise are incredibly important to us. It was a pleasure working with you and accommodating the additional work along the way. Thank you again for trusting us with your project and for taking the time to share your experience!

From Google

Sam Rivaldo 5 of 5

Ben, Rich & Kyle are very knowledgeable. Quality of work is terrific. Highly Recommend them

Business reply

Struck and Sons

Thank you Sam!

From Google

Raph 5 of 5

Reasonable price After my kitchen sustained extensive damage from an ice dam and had to be gutted, I hired Struck & Sons for the rebuild, and I couldn’t be happier with my experience. From start to finish, they were professional, responsive, and committed to delivering high-quality work. Ben was exceptional throughout the entire process. He was always available to answer my questions, listened carefully to my concerns, and made sure every detail of the project was completed to my satisfaction. What truly set Struck & Sons apart was their willingness to advocate for me while dealing with an incredibly frustrating homeowners insurance claim. Although the process took nearly six months because of insurance issues, Struck & Sons remained persistent and supportive every step of the way. Every employee involved in the project or who worked directly on my kitchen was highly skilled, respectful, and courteous - all the Mikes, Kyle, Martin - I wish I remembered everyone’s names to send a shoutout. They treated my home with care and consistently demonstrated pride in their craftsmanship. The attention to detail was outstanding, and the finished kitchen exceeded my expectations. Going through a major insurance claim aged me at least 10 years, but Struck & Sons made the experience as smooth as possible and there is hope I will fully recover. Their professionalism, quality of work, and dedication to their customers are second to none. I highly recommend them to anyone looking for a contractor they can trust for fair pricing and great craftsmanship. Services Service not listed

Business reply

Struck and Sons

Thank you so much for taking the time to share your experience. We know how stressful navigating a major insurance claim can be, and we're grateful you trusted us to help you through it. It was a pleasure working with you, and we're thrilled to hear you're so happy with your new kitchen. I'll be sure to share your kind words with the Mikes, Ben, Kyle, Martin, and the rest of the team—they'll truly appreciate the recognition. Thank you again for your trust, patience, and recommendation. We wish you many years of making great memories in your beautiful new kitchen!

From Google

Nilesh Patel 5 of 5

I recently completed a custom lake house build with Struck & Son, and the entire experience was exceptional. I stayed closely involved throughout the project, and they worked with me in a highly collaborative and transparent way that made the process smooth, organized, and surprisingly stress‑free — whether you’re a seasoned builder or tackling your first home construction, that kind of partnership makes all the difference. The build took a little over a year, which is exactly what you’d expect for a custom lake home constructed with this level of detail. Their craftsmanship is meticulous. From the structural work to the finishing touches, every part of the house reflects care, precision, and pride. They don’t rush, and they don’t cut corners — the final result shows it. What impressed me most was their consistency and reliability. They communicated clearly, showed up, stayed engaged, and handled every challenge with professionalism. When decisions needed to be made, they always focused on long‑term durability rather than quick fixes. As someone who has seen construction done both well and poorly, I can say confidently that Struck & Son chooses the right path every time. Whether you’re a local homeowner, someone with construction experience, or building your first home, you’ll appreciate how steady, honest, and detail‑driven they are. I’ve already recommended them to friends because my experience was genuinely outstanding. Based on my project, their workmanship, integrity, and commitment to quality absolutely deserve recognition. If you want a team that builds things the right way — with skill, pride, and professionalism — Struck & Son is an excellent choice. Highly recommended.

Business reply

Struck and Sons

Thank you so much for taking the time to write such a thoughtful review. It was truly a pleasure working with you throughout the entire process. A custom lake home is a significant investment, and we're grateful for the trust you placed in our team. Your involvement and willingness to collaborate made for a great partnership, and we believe that open communication is one of the keys to a successful project. We're especially glad to hear that our focus on craftsmanship, long-term durability, and doing things the right way stood out. Those values have been the foundation of our company for over a century, and it's rewarding to know they made a difference in your experience. Thank you as well for recommending us to your friends. Referrals and reviews like yours mean a great deal to our family and everyone at Struck & Sons. We hope you and your family enjoy many wonderful years and memories in your new lake home. It was an honor to be part of bringing your vision to life.

From Google

Jennifer Kreiley 2 of 5

I hired Struck and Sons last year. A huge willow tree fell through my moms roof and entered the home. It was a mess. Considerable damage to multiple rooms. Structural damage. I had a very hard time finding an actual contractor to come out. I finally came across Struck and Sons. Ben came out with his camera to figure out the damage. Things went smooth in the beginning. Communication was good. Ben had questions I answered as best and timely as I could. I asked for some recessed lighting in the living room. Ben made that happen. I agreed to pay the extra money... no problem. Painters/adry wallers wanted more money to patch the cracks in the walls/ceilings. I happily agreed. I picked out the paint. No problems there. I picked out flooring from a person Ben recommended in henrietta. I went. Picked out the flooring. A few weeks later Ben texts that there was a problem with his floor guy. No problem! I was trying to be as easy going about this process as possible. I took a picture of the flooring that I picked out. I told Ben it did NOT have to be an exact match. I would be happy with something that he could get that was as close as possible. No problems there! I came to check on the house 1 day and lo and behold there are light fixtures up in the kitchen and dining room. ( where the majority of the damage was) I didnt pick out the light fixture. They just assumed what we wanted up. Okayyyyyy. Its not that big of a deal I guess. If it didnt work out we could just spend more money to replace them after they were done. Now we get to the end of the work. I expressed major issues with the back deck. (Again major damage. A huge willow tree fell on it.) I text Ben. He wasnt so quick with the response. Its completely uneven. And the entire thing leans forward. Ben passed me on to Richard Struck. Richard Struck met me at the house for the final walk through. I showed him what was up with the deck. They only replaced the planks that were broken. That. Was. It. I told Richard I have elderly parents and this isnt safe for them to be on. My mom is unsteady on her feet as it is. Richard's basically told me it is what it is. He told me he can understand where Im coming from though. He told me at that point that the deck wasnt built eight and needed to be rebuilt. Ok! Why wasnt that a phone call or a text to let me know? They could have put whatever money they were going to use to bandaid it and put that to a new deck. I would have paid the remaining balance. I didnt understand that. Ben couldnt explain it in a way that made sense. Richard couldnt either. What Richard DID offer was this. He told me once spring time came he could come back and give me a very fair price on the cost of a new deck! I politely declined. I told Richard I would rather find a different company and pay more to have it done right. Because they clearly wanted the money to bandaid it and to install a new deck. No thanks! Its springtime now and the deck isnt good. There are still soft planks and could break at any time. Im currently looking for someone to come replace that. I refuse now to use or recommend Struck and Sons. So if you dont want to pick out your own light fixtures and want a bandaid fix. Use them! They did have to come back out after my parents moved in to finish. 2 things. 1 there was still thick wire that fell from the line in the back yard. And the second thing was to rehang a door they removed. Only 1 of those were accomplished. They removed the wire from the backyard. I really wish this had went better. I have another house I need work on and looking for another contractor. Services Water damage-related cleanup & repair, Water damage-related mold removal, Service not listed

Business reply

Struck and Sons

Thank you for sharing your experience. We understand that going through a major loss like a tree falling through your mother's home is stressful, and we're sorry to hear that you were ultimately disappointed with certain aspects of the project. We are proud of the work our team completed on this restoration. When many contractors were unavailable, we responded quickly, worked directly through a complex insurance claim, accommodated additional requests including recessed lighting, upgraded flooring, and additional flooring areas, and completed the project well ahead of schedule. Regarding the deck, we would like to clarify that our contract and the insurance-approved scope were limited to repairing damage caused by the fallen tree. During the repair process, it became apparent that the deck had significant pre-existing deterioration, including framing that had been in direct contact with the ground for many years. While this condition created challenges during the repair, our team repaired the storm-related damage and fulfilled the scope of work we were contracted to perform. A complete deck replacement was not included in the insurance scope or our contract. We understand your concern regarding the light fixture selection and regret any misunderstanding about that portion of the project. Our goal is always to keep projects moving efficiently while restoring the home as quickly as possible for the homeowner. While we respect your opinion, we believe the finished restoration speaks for itself. The home sustained extensive structural and interior damage, and our team successfully returned it to a safe, livable condition while maintaining constant communication throughout most of the project and keeping additional costs to a minimum. We appreciate the opportunity to have helped your family during a difficult time and wish you all the best moving forward.

From Google

Robert Klasen 1 of 5

Struck and Sons were awful. We had flood damage and Kyle the estimator was unresponsive, made promises that he didn’t deliver upon, and he and the owner delayed the project by approximately one month while we waited for their estimate. Services Water damage-related cleanup & repair

Business reply

Struck and Sons

We’re sorry to hear that your experience did not meet your expectations. Projects involving water damage require additional review and precautions that may impact scheduling and timelines. Prior to performing any demolition or disturbing drywall materials, we are required to ensure proper testing is completed before work can proceed. Furthermore, due to the age of the home and the discovery of black mastic during our visit, we requested asbestos testing be completed to ensure compliance with New York State regulations and to protect everyone involved. Our priority is always to make sure work is handled safely, properly, and in accordance with all applicable requirements. After requesting the asbestos testing, we unfortunately did not receive any further communication regarding the next steps, which limited our ability to continue progressing the project We appreciate your feedback and wish you all the best moving forward.

From Google

Lori Merkel 5 of 5

Mike K. was professional on all levels. Left my home with no mess and a job well done

From Google

George DesMarteau 5 of 5

Reasonable price Mike K was amazing in repairing and refinishing kitchen ceiling and miscellaneous other damaged areas Services Water damage-related cleanup & repair, Painting

From Google

Dan Phillips 5 of 5

Reasonable price Mike K did excellent work, very professional, polite, and and a great work ethic. Services Service not listed

From Google

Melinda Deatherage 5 of 5

Marty was amazing!!! He did such a great job!

From Google

Carri Westbrook 5 of 5

Great price Struck and Sons were recommended to me when we had a small water leak. They came and fixed the issue in the bathroom sink- they repaired the kitchen ceiling and repainted the entire ceiling and also hung a bedroom door for us. They were very efficient and super friendly. Mike K. And Marty were very professional and friendly to work with. We appreciate the great work. We will calling back for some other house items we would like to have done. Services Water damage-related cleanup & repair, Painting, Service not listed

From Google

Carina Knudsen 5 of 5

I recommend struck and sons highly to anyone who needs home repairs to there home they do a great job and have wonderful workers like Mike K, Melvin, and Ian -Carina Knudsen

Business reply

Struck and Sons

Thank you Carina! It's always a pleasure to work for pleasant people!

From Google

Kurt Jones 5 of 5

Reasonable price Struck & Sons was recommended to us in March 2024 after a major fire at our home in Irondequoit, New York. After meeting with them, we knew immediately that we wanted them to handle our reconstruction. From the outset, they dealt with us with skill, integrity, clarity, and with sensitivity to the trauma associated with our destroyed home. Over the next 16 months, we met with Ben and Richard on numerous occasions, some at their office, some at our home, and later had frequent contact with them through email and text messages. They were consistently receptive and alert to our concerns and had the expertise to address our questions thoroughly. Through the course of the extensive project, the skilled professionals brought in (architect, demolition, framing, carpentry, plumbing, electrical, HVAC, flooring, kitchen, bath, painting - to name just a few) were of the highest craftsmanship and reliability. In any project of such size and complexity, there are likely to be a few times of some different perspectives or disagreement. Although such issues were very few, when they arose, they were addressed with mutual understanding and resolution. From day to day, Richard was frequently onsite with his careful eye, sometimes with instructions to the crews of things he wanted modified or changed. We appreciated his experience, oversight, and attention to detail and quality. Ben primarily oversaw the massive coordination necessary and was consistently present both onsite and regularly by phone, email and text. Midway through the project we asked if it would be possible to be back in the house before our son’s wedding in early July. Struck pushed hard and met that date, enabling us to move back in in late June. Given that timely move, our new home was able to be a welcoming place for both local and out of town guests for such a significant family event. Our new home beautifully maintains the character of the original house while reflecting modernization and numerous upgrades. We sincerely appreciate the entire Struck & Sons organization for the A+ quality of their work and the consistent professionalism of Ben, Richard, the crews, and the entire staff. We are happy to be references and to host any potential customers who might want to see our home and speak with us. Without reservation we highly recommend Struck & Sons. Kurt Jones, Nancy Barnett Jones February 8, 2026 Services Fire damage cleanup & repair

Business reply

Struck and Sons

Kurt and Nancy, thank you so much for your incredibly thoughtful review. It truly means a great deal to our entire team. Rebuilding after such a devastating fire is never easy, and we’re grateful that you trusted Struck & Sons to help bring your home back to life. Working with you both throughout the project was a privilege. Your patience, collaboration, and trust made it possible for us to deliver a result that honors the character of your original home while incorporating the upgrades you envisioned. We’re especially glad we were able to meet the timeline so your home could be ready for such a meaningful family event. Hearing that it served as a welcoming place for your son’s wedding celebration makes all the effort worthwhile. Thank you again for your kind words about the entire team. We’re proud of the craftsmanship and care that went into your home, and we truly appreciate your willingness to be a reference for future clients. Wishing you many happy years and great memories in your rebuilt home. — The Struck & Sons Team

From Google

Hedda Hart-DeLara 5 of 5

Reasonable price We had a great experience with the entire team at Struck & Sons on our powder room rehab! From PM Ben, to Melissa with communication, Mike did a beautiful job on our wallpaper, and Mike K. was so great with the finishes. They went above and beyond! Highly recommend this company!

Business reply

Struck and Sons

Thank you so much for the kind words. It truly meant a lot to work with you on your powder room, and I’m so glad you’re happy with how everything turned out. Our whole team enjoyed being part of it, and we especially appreciated the trust and communication throughout. If you ever need anything, you know you can reach out to us anytime.

From Google

Michael Leonard 5 of 5

Reasonable price We had a fantastic experience with everyone at Stuck and Sons. Our basement flooded and everyone involved took time to help us make the best decisions possible and understand the entire process. They were even willing to take on several additional elements that had nothing to do with the flooding and everything was for perfectly. Services Water damage-related cleanup & repair, Painting, Service not listed

Business reply

Struck and Sons

Hey Michael! Thanks so much for the positive review. Thanks for trusting us and thanks for working with us through the process!

From Google

Brett Robbins 5 of 5

Reasonable price After our house fire, we were overwhelmed at the thought of rebuilding—but working with Struck and Sons made all the difference. From the very beginning, Richard, Ben, Scott, Shane, Dom, and Mike were responsive, professional, and deeply committed to bringing our home back to life. They managed every detail of a complex project with skill and transparency. Communication was excellent throughout, and we always felt informed and supported. The quality of their craftsmanship is outstanding—our rebuilt home not only feels solid and safe but also more beautiful and functional than before. Most importantly, the entire Struck and Sons team treated us with care during a very difficult time. Their integrity, attention to detail, and follow-through gave us confidence at every step. We are so grateful to Richard, Ben, Scott, Shane, Dom, and Mike for their hard work and would recommend them without hesitation to anyone facing a rebuild or major renovation. Services Water damage-related cleanup & repair, Painting, Fire damage cleanup & repair

Business reply

Struck and Sons

Brett, thank you so much for sharing this. Rebuilding after a fire is never easy, and it meant a lot to us to walk alongside you through the process. We’re proud of the home we were able to create together and so glad it feels safe, beautiful, and truly yours again. We look forward to being here for you and your family in the years ahead.

From Google

Jamie Critelli 5 of 5

Great price We asked Struck and Sons to do a complete tear-out and remodel of our kitchen and they absolutely exceeded expectations! Everyone involved in this process was amazing, professional, reliable, punctual, and so efficient. And just the nicest people, too! Thank you to Ben, Kyle, Mike K, Mel, Scott, Mike T, and all parties for your hard work and expertise with constructing our beautiful kitchen! :-) Jamie & Chad Services Service not listed

Business reply

Struck and Sons

Jamie & Chad, thank you so much for this wonderful review! We’re thrilled to hear how happy you are with your new kitchen. Our whole team takes great pride in the craftsmanship and care we put into every project, and it means a lot to know it exceeded your expectations. We’re proud of how beautiful it turned out and so grateful you trusted us with your home. Wishing you many happy memories in your new space!

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Positive and negative reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

About Struck and Sons

From their website, struckandsons.com, as of October 23, 2026.

These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.

What their website says

In business
"Family owned and operated. Restoring Rochester NY since 1914."
24/7 emergency service
"Call us 24/7 at 585-872-1947"
Water damage
"Water and mold remediation"
Mold remediation
"Mold Remediation"
Fire damage
"Fire and smoke restoration"
Storm damage
"Storm and water damage repairs"
Upfront pricing
"We promise to give you an honest upfront estimate of the full cost of repairs."

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

How summaries are made

How summaries are made

AI-generated summary

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

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AI-generated summary

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