3.9 of 5
Average of 71 Google reviews
Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.
AI summary of their website
From their website, siplumbing
These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.
AI-generated summary
AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.
Quality repairs
Reviewers praise professional and courteous service
Fair or reasonable prices
Reviewers praise quick responses and timely arrivals
Reviewers report high prices and excessive charges
AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.
From their website, siplumbing.com
Not checked by FairPipes yet
We do not have license records for New York yet. Look up this business on the state licensing board's website.
Hours as listed on Google; we have not checked them.
From Google
Alexandra
Seriously the first plumbing service I used that didn't leave me PO’d. As a female most plumbers assume I'm cluess and take advantage of that. But My technician, Andy was honest, helpful and went above and beyond to even help me understand every little task he was doing. He truly exemplifies an expert professional plumber. The job he did was phenomenal and his customer service, simply unmatched! Thank you SI Plumbing for sending your best guy to us! :)
From Google
Omar Guseynov
Called to ask if they do free estimates they said no. What an amazing company 30 plus years
From Google
neyisha williams
We're able 2 help me but informed me that nob
From Google
Gregory Palazzo
I had an amazing experience. Excellent communication with worker, work done as promised with very reasonable price. Would definitely recommend to friends and family. Thank you Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Heating system repair
Business reply
Staten Island Plumbing Heating & Air Conditioning
Thank you for taking the time out of your day for giving our company this great review.I as manager will pass this information to our entire staff
From Google
Oscar Elvir
This company was on time, respectful, very professional and good quality of work.I WOULD HIGHLY RECOMMEND TO FAMILY AND FRIENDS Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Water tank repair
Business reply
Staten Island Plumbing Heating & Air Conditioning
Thank you This great review will be passed to our entire team.
From Google
Anthony Gonzalez
Guy Eddie ripped off my grandma way overpriced Negative Quality, Professionalism, Value Services Sewer cleaning
Business reply
Staten Island Plumbing Heating & Air Conditioning
Hi Anthony- I am sorry for this negative experience and I would like to investigate to see what happened here. Unfortunately, we do not have any recent job matching this customer name in our database. Please call our office at your earliest convenience to discuss this matter so we can provide assistance. Thank you.
From Google
Eddie Hernandez
Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Cleaning
Business reply
Staten Island Plumbing Heating & Air Conditioning
Thank you very much for talking the time to rate our work. I will pass the good news to our mechanic.it is a pleasure to have u as our customer. Thank You
From Google
WJ Li
I had the same negative experience as the previous reviewer. They have a sign that says call for a free estimate. I had a simple shower knob problem and when he showed up, he strong-armed me by saying it's $125 just for showing up. If he does ANY work (even 10 mins) then it's $225 minimum. They say they need to come for an estimate. When they come, they say it's already $125 for showing up. Then they say that's "included" in the $225 minimum work. In the end I was forced to pay $225 for 10 mins of work. I know others don't charge for free estimates and will be going elsewhere in the future.
Business reply
Staten Island Plumbing Heating & Air Conditioning
Please be advised that free estimates are done for large jobs only. We advised you by phone a service charge fee is applied to the job. At that time you could have said no. We applied 100% of the service fee to the price of the job.all work was completed on a professional manor. So sorry you feel that way.
From Google
Abraham Neuberg
Good professional service. Positive Quality, Professionalism, Value
Business reply
Staten Island Plumbing Heating & Air Conditioning
Thank you very much for giving our company a FIVE star review. Our goal is to give the best quality and customer service to our customers.
From Google
Chanjoo Moon
These guys have a sign that says call for a free estimate. I had a water heater problem and when they showed up, they quoted me a really high price, and when I said I'd think about it, they tried to strong-arm me by saying they will charge $175+ tax for showing up. When I asked about the free estimate, they said free estimates are only done by people who aren't busy. I called up another plumber who is known for charging up the nose but for proper work and even they quoted about 20% less than this guy. They also did not charge me for an estimate. These guys declined to match the price but they said they can do it on the same day. I was thinking to hire them, then suddenly they said their credit card machines are broken and they will need it in cash. Really shady because minutes before they had charged $175 plus tax on the credit card. I decided this was too shady and did some more calls, and I eventually found a guy who charges 40% less and they did an excellent job. I am out close to $200 from these guys but it's better than if I had hired them. Do yourself a favor and look someone else. Response to Owner Reply: I think the person who came to the home was someone with initials EH (from what I can see on the receipt). I don't know who I spoke to on phone but when he started talking cash, he used a different phone number xxx-631-1052. Negative Professionalism, Value Services Water heater installation
Business reply
Staten Island Plumbing Heating & Air Conditioning
UPDATE: We do not have anyone with those initials that works for our company. Can you send a copy of the receipt to siheatingplumbingac@gmail.com? If this person is from our company, we would like to refund you the $175. I am sorry for the inconvenience. Hi Chanjoo- I am sorry for this negative experience and I would like to investigate to see what happened here. Do you know the name of the person who you spoke to on the phone and the name of the mechanic who came to your home? Thank you.
From Google
Tina 510
Overpriced for a removal of a pipe Negative Punctuality Services Plumbing pipe repair
Business reply
Staten Island Plumbing Heating & Air Conditioning
Hi Tina- I am sorry for your negative experience with our company. Do you know the name of the person who gave you this quote? I would like to look into the details here. Thank you.
From Google
John Mullin (John Mullin WTKO)
This company knows their business but they are expensive. $175 to install a valve. To hook up a sink $500+ There has to be less expensive plumbers. Over a $1000 to disconnect an old sink and hook up a new one with 3 new valves. Maybe 2 hours of work.
From Google
Chaim W
From Google
Anthony Dejohn
The best Fast and very reasonable Great
Business reply
Staten Island Plumbing Heating & Air Conditioning
Thank you for your words Thank you
From Google
Mike McSherry
They were great. Fixed my water heater. Clean and reliable
From Google
A Flint
I had a clogged kitchen sink and a leaky pipe. I called the office and spoke to Annmarie, Robert was dispatched in a timely manner. He discovered the clog was from grease and properly cleared the drain, then replaced the parts causing the leak. I was very happy with Robert's work. I highly recommend this company. Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Drain cleaning
Business reply
Staten Island Plumbing Heating & Air Conditioning
Thank you very much
From Google
Ty Creager
On March 8th I called national grid because I smelled gas in my basement. They had to lock my gas meter due to a gas leak they couldn’t locate leaving me with no heat or hot water. I called Staten Island plumbing and spoke to Ann Marie. Within the hour two guys were on the job with an air test and and located a leak on an elbow in the wall and were able to repair the leak. The gas company returned and checked for leaks and gave me the all clear. Staten Island Plumbing is great! Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Plumbing pipe repair
Business reply
Staten Island Plumbing Heating & Air Conditioning
Thank you'
From Google
Orlando Calleiro
Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Toilet installation, Heating system repair, Toilet repair, Water heater repair, Drain cleaning
Business reply
Staten Island Plumbing Heating & Air Conditioning
Thank you
From Google
ann longo
on march 2 I called and spoke to a lovely lady named AnnMarie who immediately sent 2 professional men over to fix my broken water heater. the cost was great and the men were professional and knowledgable and clean. I would highly recommend this company for any of your plumbing heating and ac work. Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Water heater repair
Business reply
Staten Island Plumbing Heating & Air Conditioning
Thank you so much for the great review. It is greatly appreciate.
From Google
tania rios
Amazing work and the workers were very polite
Business reply
Staten Island Plumbing Heating & Air Conditioning
Thank you so much For that great review
Showing 20 of 71 reviews
Could not load more reviews.
From Google
Business reply
Staten Island Plumbing Heating & Air Conditioning
Tap Share in your browser, then Add to Home Screen. No Share button? Tap Menu (three dots) by the address bar first.
Tap Menu (three dots) by the address bar.
See a Share button on the browser bar? Tap it and skip to step 3.
Tap Share in the menu.
Tap Add to Home Screen (scroll down if needed), then Add.
