South East Total Service

From Google

I can't speak much for their work, but the way they drive, especially on Crawford St and Vance Rd, I wouldn't trust them with anything. They consistently speed, drive erratically, and try to run people off the road. They especially seem to hate everyone who lives right by their office. Update as of 3/2026, they still can't drive. Regarding their response, the office has been personally contacted multiple times, this isn't one incident but an almost daily problem.

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South East Total Service

• March 2026

Thank you for your feedback. We take safety and professionalism very seriously. While we can’t speak to the specific situation mentioned, our team is expected to operate responsibly at all times. If you experienced a specific incident involving one of our vehicles, please feel free to contact our office with additional details so we can look into it further. We appreciate the opportunity to address concerns from our community.

From Google

We want to 100% recommend "South East Total Service" for your plumbing needs! Mike came out same day, and took care of all our issues. He was friendly, knowledgeable, and professional! Very happy

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South East Total Service

• May 2026

Thank you so much for the kind review! We're glad Mike could take care of all your plumbing needs. We appreciate your business and look forward to working with you again!

From Google

Cody from Southeast Total Service did an excellent job installing a new water heater for my family! Great guy, great company! There is an old saying that says “Good work ain’t cheap and cheap work ain’t good!” The price was in line with other quotes but the work could not have been better. All copper plumbing and no pvc! If I could give six stars I certainly would!

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South East Total Service

• May 2026

Barry, thank you so much for the kind words! We couldn't agree more, Cody is the best and we will be sure to pass along your kind words to him. We truly appreciate you trusting South East Total Service with your family's home and look forward to serving you again in the future!

From Google

Used South East to replace my water heater a couple years ago due to no hot water. They said the water heater was bad and needed replacing. Charged me $1,350 for the water heater and install. I had gotten a couple cheaper quotes but figured I'd go with a bigger name for security. After install, still no hot water. Called them back out and they fixed a cross in my downstairs shower that was the stem of the lack of hot water. Made me think that the previous water heater may have been fine and just the cross caused the issue, but oh well. It was old enough to justify replacing. Had a drainage issue with my kitchen sink draining and being able to see it near the back of the house. The water was draining under the homes slab and being leeched into the ground. Had a rep, Matthew white, come out to take a look. Checked my sink, and ceiling/walls, and the outside trouble area. Said he wasn't sure what he was looking at and commented about how confusing the plumbing was on the old house. Didn't fill me with confidence, but no big deal. I was working in my office during the visit so didn't pay too much attention to the inspection process. Matthew asked if he could cut a hole in my bathroom wall since it was on the other side of the outside drainage area so he could look at what pipes are damaged. I told him to do what he needed to fix the problem and I'm good with it. He cut two holes in different walls. The first led to my cinderblock wall. The second led to nothing as it was just a separation wall with no plumbing or electrical inside. He ended the inspection with taking pictures of my ceilings and walls and saying he would get a supervisor to give a 2nd opinion. Got charged $150 for the holes being cut and he threw away the squares or something so I can't just repair real quick. Gonna pay someone else to patch their mistake. Supervisor, Gino I believe, came out with Mathew the next day after hours. They spent a good while running water till it came out of the back of the house again and trying to figure out how the plumbing was ran. The supervisor also said he wasn't sure what he was looking at. He advised that I could cap off the current drainage and just reroute the kitchen to the septic on another line. Seemed like a straightforward fix as long as the issue is isolated to that sink and not connected with the septic or anything. I told him to send me a quote and we will go ahead and lock it in. The quote I got was not itemized, so hard to tell what the main cost driver was, but it came in just shy of $14,000. I was pretty blown away by this so I got a couple other quotes before pulling the trigger. The first one, from EZ plumbing was $1,500.... 90%. Cheaper ... Called another plumbing service to quote and they offered to reroute and tie into main septic for $1,600. Called a family friend that is a master plumber to get his feedback. He said it sounded like a $1000-1200 job and their quote must have been a mistake. I was going to let it go and just not use their service going forward. However, I just got the service completed by someone else and it took less than 5 hours for a solo person to do it and I only had to pay $1,600... No idea how their quote got as high as $14k, but I don't think it was a fair price. If you use South East, that's perfectly fine. I have not had a bad service job from them yet. Please get 2nd and 3rd opinions on quotes. They may overcharge because a job seems too complex or they just don't want to do it. You should not be punished with punitive costs due to lack of willingness or expertise tied to a job. That just doesn't strike me as very professional. Refer someone else or turn down the job. 4.1.26: received a call from South East saying their quote was incorrect and had multiplied labor cost by 8x or so. Updated quote came in around $1850 which is much more in line with the other quotes. The issue was a bit of an emergency so I had already gotten it handled by the time I got this updated quote. Had I gotten that $1850 initially, I would have gone with South East for the repair real quick.

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South East Total Service

• April 2026

We truly appreciate you taking the time to share your experience. Your feedback is taken seriously and will be addressed internally with our team to improve both our service approach and pricing clarity. If you are open to it, we would appreciate the opportunity to speak with you directly to clear anything up. Feel free to contact us at (423) 499-2911

From Google

From Google

They wanted $1300.00 for putting in a 50 gallon Hot water heater!!!! Wanted to do extra on a 100 year old home! Rediculous!!! Another put it in in 1 hour for $400.00 Plumber was telling us what had to be done which was not true!!! The Hot Water Heater cost $600.00. I I’ll NEVER RECOMMEND THEM!!’

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South East Total Service

• February 2026

Thank you for taking the time to share your feedback. We’re sorry to hear you were unhappy with the estimate provided. In older homes, especially those over 100 years old, we are required to follow current plumbing and safety codes, which can include additional work beyond just installation. It's important to us to stay code-compliant and conduct safe installations. We understand that other contractors may offer lower pricing and we respect your decision to go another direction. If you'd like more clarification on the estimate you were provided or code requirements we are always happy to discuss.

From Google

My landlord ordered a hot water heater and I was contacted to schedule installation. I was scheduled for a slot of 1-4 p on Thursday 1/8. I receive a call day of as expected to let me know the tech was finishing up his job in Dalton and would be headed to me, reaching me by 3:30. Well , that time came and passed. I waited until 4:30,to call. I was told by the lady he would be here in 30, as he got caught in traffic and had to go get the water heater. Well, 30 minutes passed. I called and the office had closed I was answered by the after hours tech. He was very nice and checked to see if I was on a call list. Nope. He called dispatch and then called me back and said there was a miscommunication and I would get my water heater today. The tech showed up a little after 6. He was very nice and apologetic but it wasn’t his fault. After he gets everything going, he has brought the wrong heater. Has to leave and is gone almost an hour. It is now 9:15 pm, my heater is still in progress and I have not had lunch or dinner cause I am waiting on water. This is unprofessional and inexcusable. I have never experienced such horrible scheduling from any company I have ever dealt with. In addition to my evening plans being rescheduled and eventually cancelled, my dogs have been confined to the bedrooms and have not been able to go out. I will not recommend this company to anyone. I usually do not leave bad reviews but this whole experience just took the cake.

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South East Total Service

• February 2026

We sincerely apologize for the delays and frustration you experienced. This was not the level of service we strive to provide. There were communication and scheduling issues on our end and we hate that the overall experience fell short and we take responsibility for that. Your feedback has been shared with our team so we can better improve moving forward. We are very sorry for the inconvenience and do appreciate your feedback.

From Google

Great service and pricing.

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South East Total Service

• January 2026

Thanks for the review, Allen! We’re glad you were happy with the service and pricing. If you ever need anything in the future, we’re happy to help.

From Google

When a pipe burst in our parking lot over a holiday weekend, it shut down our entire office complex of businesses and restaurants. We were in a true emergency, and every other plumbing company we called was either unavailable or unwilling to help—except South East Total Service. Gino, Robert, and the entire team stepped up when we needed them most. Their communication was excellent from start to finish, and their professionalism was truly above and beyond. Even on a holiday weekend—and working well into the evening—they located the leak quickly and repaired it with minimal disruption and minimal damage to the parking lot. Thanks to their fast, skilled work, we were back up and running in less than 24 hours. I couldn’t recommend South East Total Service more highly. Their dedication, expertise, and superior customer service absolutely saved the day!

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South East Total Service

• December 2025

Thank you so much for your kind review! We’re proud to serve our customers, even around the holidays, because we know plumbing problems can happen at any time. We appreciate you trusting us, and we’re glad our team was able to work efficiently to get your business back up and running quickly! Thanks again for choosing Southeast Total Service. We look forward to working with you anytime you need us!

From Google

Had a severe clog in our major sewer drain. Called SE Total Service to come out. They were here within an hour and had the issue resolved in about an hour. Gino was kind, courteous, and fixed the issue very quickly. They will be my first call moving forward when I need Plumbing service.

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South East Total Service

• November 2025

Thanks so much for sharing your experience! We’re happy to hear Gino got everything taken care of so quickly. We’ll be sure to pass along your kind words to him. We really appreciate you trusting South East Total Service and look forward to helping you again anytime you need us!

From Google

AWESOME!!! I have used South East Total Service for years. They have replaced the line to my septic system and put a new top on it and they had to replace a main drain pipe for my house , among other things in between. They work hard and do a great job. They're,also honest and are priced fair. 5 STARS

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South East Total Service

• November 2025

Thanks so much for the awesome review! We really appreciate you trusting South East Total Service over the years. Our team works hard to get the job done right, and it means a lot to hear that you’ve had great experiences with us. Thanks again for the 5 stars and your continued support!

From Google

Amazing work on Friday at my house by SETS. Very professional. We will use you 100% from now on.

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South East Total Service

• November 2025

Thank you so much for your kind words! We’re thrilled to hear you had a great experience with our team on Friday. We truly appreciate your trust and look forward to working with you again!

From Google

From the time I called, all the way through service, absolutely top notch. Friendly, efficient, and fair pricing, you could not ask for more from a contractor. 10/10 Thank you especially to Steve and David! Great service.

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South East Total Service

• October 2025

Lacey, Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience from start to finish. Steve and David will be especially glad to know their hard work made a difference. We truly appreciate your trust in us and look forward to helping you again anytime you need!

From Google

Steve and Ian were great. Professional and fun. They explained everything in great detail and spoke highly of the company. Beautiful work. Thank you!!

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South East Total Service

• October 2025

Michelle, Thank you so much for your kind words! We’re thrilled to hear that Steve and Ian made the experience both professional and enjoyable while delivering great results. We’ll be sure to share your feedback with them and the team. We truly appreciate your trust in us and look forward to working with you again in the future!

From Google

Steve and Ian were great to work with and extremely efficient.

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South East Total Service

• October 2025

Thank you for choosing South East Total Service! We're so glad to hear that Steve and Ian made the process smooth and efficient for you.

From Google

This morning 8/19/2025 South East Total Service, Master Plumber, Steve Walker and his assistant Eon efficiently installed a new 50 gallon natural gas "Rheem" Platinum hot water heater and changed a leaking water pressure regulator at our home in Cleveland. They were both professional, polite and friendly. Their workmanship was excellent! They both far exceeded my expectations! John Talbot

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South East Total Service

• October 2025

John, thank you so much for taking the time to share your experience! We’re thrilled to hear that our team provided excellent service and exceeded your expectations. Enjoy your new water heater, and please don’t hesitate to reach out if you need anything in the future!

From Google

Steve & Ian were the third plumbers to visit our church today in response to 3 leaking toilets. When I told him this, Steve said: “I’ll be the last” … and he was right. They were great to work with, explained everything they were doing, and the cost was less than half what another company had quoted. They resolved the issue and did a great job cleaning up after. Next time, South East will be my first call!

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South East Total Service

• October 2025

Thank you so much for the kind words! We’re thrilled Steve & Ian lived up to their promise—and that your church’s plumbing saga finally found its happy ending! We believe in getting it right the first time, and we’re glad the team could deliver quality work, clear communication, and honest pricing. We’ll be here whenever you need us—hopefully not three visits in one day next time! Thanks again for making us your first call!

From Google

Steve & Cody were on time, communicated well, knew exactly what to do and got the water heater installed quickly & efficiently. We certainly appreciate their professional work.

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South East Total Service

• October 2025

Thanks so much for the kind words! We're happy to hear Steve and Cody took great care of the job. We truly appreciate you choosing us—don't hesitate to reach out if you need anything in the future.

From Google

We were referred to SE from WWTA and they were amazing. Had to come on a Sunday after a sub broke the sewer line to our home. Christian and the Second Gentleman that came to help him have been professional and dedicated to getting this issue resolved. We will definitely use them again in the future for plumbing needs. Thank you SE for your great care!

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South East Total Service

• October 2025

Thank you so much for your kind words and for taking the time to share your experience! We're so glad we could help during a stressful situation, especially on a Sunday. Christian and the rest of our team take great pride in providing professional and dependable service, and it's wonderful to hear that it made a difference for you. We truly appreciate the referral from WWTA and are grateful for the trust you've placed in SETS. We look forward to helping you with any future plumbing needs!

From Google

I really liked the people in the office! Thank you Ladies!

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South East Total Service

• October 2025

Hi Alex, Thank you so much for your kind words! We're so glad you had a great experience with our team -- our office staff truly appreciates the shoutout. We look forward to working with you in the future! - South East Total Service