Lockport

S M Pynn & Sons Inc

4.6 of 5

Average of 72 Google reviews

Positive and negative reviews

  • Positive 65 reviews, 90% of all reviews
  • Negative 6 reviews, 8% of all reviews
  • Not counted 1 review, 2% of all reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

AI summary of their website

About S M Pynn & Sons Inc

S. M. Pynn & Sons is a family-owned plumbing company serving Lockport and Western New York. It handles plumbing work for homes, including repairs, remodeling, water heaters, drains, sewer lines, and septic systems. The business has passed through three generations of the Pynn family.

Services

  • Drain cleaning
  • Sewer lines
  • Water heaters
  • Tankless water heaters
  • Gas lines
  • Plumbing fixtures
  • Septic systems

From their website, pynnplumbing.com, as of October 23, 2026.

These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.

What their website says

Drain cleaning
"Sewer and drain cleaning and maintenance"
Sewer lines
"Water and sewer line repair and installation"
Water heaters
"Water heaters"
Tankless water heaters
"Tankless water heaters"
Gas lines
"Gas lines for clothes dryers and stoves"
Plumbing fixtures
"Faucet installation and repair"
Septic systems
"Septic system repair, installation and maintenance"

AI-generated summary

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

What reviewers like

  1. High quality workmanship

  2. Fast responses and service

  3. Friendly and helpful staff

  4. Reviewers praise professional and knowledgeable technicians

What reviewers dislike

  1. Rude or dismissive treatment

  • Written reviews used: 54
  • Made on October 24, 2026

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

Photos

From their website, pynnplumbing.com

Call (716) 434-4911Visit website

License record

Not checked by FairPipes yet

We do not have license records for New York yet. Look up this business on the state licensing board's website.

Details

Hours
  • Monday to Friday 8:00 am to 4:00 pm
  • Saturday and Sunday Closed

Hours as listed on Google; we have not checked them.

Reviews

From Google

Terri Dornfeld 5 of 5

New Tim worked with our contractor to create a beautiful half bath and laundry room for us. The transformation was incredible. It went from a cement utility area to a beautiful half bath. I could not be happier. He is one to put safety first as well. When we showed him the area in the house we had just purchased to see about installing a toilet where there was nothing before, he immediately noticed that the gas line for the dryer had not been properly capped off and did it for free to keep us safe. He also did exceptional work on the water lines for our washer and dryer. If you want the best, call Tim! Services Service not listed

From Google

Ange Bus 5 of 5

We cannot express our appreciation with this company enough. Their professionalism, patience and reliability is top notch! Krista was so kind and amazing to work with. We had run into a few issues with an outside source we had used for our sink purchase which had created a problem with scheduling but Krista was kind and accommodating. Thank you Krista! Our technician Joshua was patient with our issue as well. He was professional, punctual and did amazing work putting our sink in. We highly recommend this company and their staff for home plumbing concerns.

From Google

Bill Harrer 1 of 5

Stopped over at their office a week ago and the receptionist took my information and said someone would call me in a day or so. No one ever callled.

From Google

Tyler Johnson 5 of 5

Andy did a great job replacing my water heater as well as a few minor plumbing repairs. Small family run operation great communication. It might not mean much but as organized and clean as they keep their vans says a lot about the pride the take in their company! Services Water heater installation, Plumbing pipe repair

From Google

Joe Ferchen 5 of 5

Professional and extremely helpful. I will call them for all my plumbing work.

From Google

timothy schaffer 3 of 5

Overpriced S. M. Pynn & Sons started off promising, but the experience was mixed. They were late without any communication, and I had to reach out myself for updates. After being told they were “on the way,” they didn’t arrive until much later due to a fender bender. However — once they arrived, the two men actually put in effort. They spent real time trying to locate my yard cap, which wasn’t easy, and they snaked the line thoroughly before determining the pipe was likely broken. They were professional on-site, and they gave me a referral before leaving. Overall, they weren’t bad, but communication and punctuality need major improvement.

From Google

Gary Newton 4 of 5

From Google

Rocky 5 of 5

Great service. They’re always available within 48 hours and quicker for emergencies. Kristy spent 35 minutes with me on the phone until I found the right faucet for my sink and was so helpful. Appreciate it so much!! Services Plumbing leak detection, Plumbing pipe repair

From Google

Nina Beiter 5 of 5

Wonderful people, honest, and reasonable. They met me at my house immediately to fix a problem I initially hired Benedicts Plumbing to do. Hands down the best plumbing company in town.

From Google

Mahamat Babagana 5 of 5

Best plumbing company to work with... Reliably, prompt, and highly skilled service with competitive prices! Highly recommend over any plumbers in the area. Best customer service experienced in over 10 years as a bonus.

From Google

Kyle Lambalzer 5 of 5

I have had several repairs as well as new installations from SM Pynn. Most recently they did a complete install of a 1/2 bathroom from rough plumbing to finish, and a kitchenette. Everything was done neat and clean, and on budget. I have also had the need for emergency repairs over the years and have always been satisfied with the quality of their work.

From Google

Erica Lynne 5 of 5

Professional, knowledgeable. Wouldn't go anywhere else. Have always had excellent service, from new installs to fixes and repairs.

From Google

Cindy Heximer 5 of 5

OMGOSH!! What amazing service! First of all Krista in the office was so kind and considerate in getting our problem fixed immediately. Our technician was here and gone in minutes getting everything taken care of. Two days before Thanksgiving and cannot say enough for what a wonderful experience this was! Thank you to such a fine company and I will be singing their praises for a long time.

From Google

FH LandServices 5 of 5

Great service and friendly employees. Always go the extra mile to help when needed.

From Google

Jenn Graham 5 of 5

5 is Not enough stars to give. This company is amazing! They go above and beyond to help you. One of the few companies left that doesn't price gouge you. I highly recommend them. I feel like we can finally start our life in our new home thanks to them. ❤️

From Google

Rachell Escobar 5 of 5

Amazing service, they were very responsive and did a great job.

From Google

Blake Lemoi 5 of 5

From Google

Robin A 5 of 5

I have had work done with SM Pynn and they are very good, honest and easy to deal with. Local family owned business. Would use again.

From Google

Cori Colburn 1 of 5

Made an appointment for what I needed which was replacing the faucets in my bathroom. Got here for the appointment and was told they didn’t have enough time because they double booked. Then were extremely rude and didn’t want to work around the only day my wife could take off. Which is a Monday mind you. This is not the first time we have worked with them. I’m a women and could do it myself but I hurt my back. My father could also do it but he’s in his 80’s. My grandfather owned a company back in the day so we know it could have been done no problem. Matter of fact I took the wall off so they could get to the pipes. We know the job so I know it could have been done if they didn’t double book. And then to be rude to her for your mistake. My mother works for BBB knows what she is doing and who to contact. Apparently we need more women in this field. Most aren’t lazy.

From Google

Madison Mintz 4 of 5

I've used them a few times. They show up very fast and do very good, very efficient work. Have now had two separate pumps installed by them and both times it was a painless procedure. Plan to continue using them as time goes.

Showing 20 of 72 reviews

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Photos of S M Pynn & Sons Inc, full screen

Positive and negative reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

About S M Pynn & Sons Inc

From their website, pynnplumbing.com, as of October 23, 2026.

These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.

What their website says

Drain cleaning
"Sewer and drain cleaning and maintenance"
Sewer lines
"Water and sewer line repair and installation"
Water heaters
"Water heaters"
Tankless water heaters
"Tankless water heaters"
Gas lines
"Gas lines for clothes dryers and stoves"
Plumbing fixtures
"Faucet installation and repair"
Septic systems
"Septic system repair, installation and maintenance"

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

How summaries are made

How summaries are made

AI-generated summary

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

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AI-generated summary

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