Lockport

R. Peer Plumbing & Heating

4.5 of 5

Average of 70 Google reviews

Positive and negative reviews

  • Positive 60 reviews, 86% of all reviews
  • Negative 10 reviews, 14% of all reviews
  • Not counted 0 reviews, 0% of all reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

AI-generated summary

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

What reviewers like

  1. Reviewers praise friendly, professional and knowledgeable service

  2. Reviewers praise quality work and effective repairs

  3. Fair, reasonable prices

  4. Quick scheduling and response

What reviewers dislike

  1. Reviewers report missed appointments or delayed, unanswered callbacks

  2. Rude or curt communication

  • Written reviews used: 58
  • Made on October 24, 2026

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

Call (716) 434-1212

License record

Not checked by FairPipes yet

We do not have license records for New York yet. Look up this business on the state licensing board's website.

Details

Hours
  • Monday to Friday 8:00 am to 4:30 pm
  • Saturday and Sunday Closed

Hours as listed on Google; we have not checked them.

Reviews

From Google

thomas leach 5 of 5

From Google

Sarah Schultz 5 of 5

Great price | $100–200 Absolutely Wonderful!! Amy was so friendly & put my mind at ease! She sent someone out right away!! No emergency pricing, no hidden fees! Hourly rate & additional for use of any power tools! Fair price & great job! Paul & Mike were so helpful-fixed the problem quick and gave some advice on how this can be avoided! I will 100% be using this company again in the future! Services Drain cleaning

From Google

Cara Simon 2 of 5

Reasonable price | $400–500 We hired Peer Plumbing for a complicated plumbing issue in our home we purchased last year. When we met with the owner, he was super professional and knowledgeable, and I still stand by that. He suggested some easier and inexpensive fixes for some venting issues in our home. The work was done quickly and without issue. They also replaced a corroded Y joint in our main plumbing stack. It was done quickly, efficiently, and inexpensively. No issues there. Where things went sideways was when we had an issue with our main drain line. We had sewage backing up in our basement and lots of sewer gas, which was concerning. Other plumbers who weren't the owner were sent to our house and snaked the line. They had to come back 4 times because they didnt scope the line first as they should have to identify the true issue. Each time they came back, they also made a huge mess, tracking the sewage through my house. If I only had to deal with this one time because they fixed it the first time, it probably wouldn't have been as annoying, but this combined that they repeatedly had to come back because they didn't take the time to properly identify the issue FIRST and then do what they needed to was upsetting. Furthermore, Amy, the person who handles the phones is extremely unprofessional and really doesnt understand the concept of being in a customer service position. She was audibly annoyed with me when we were waiting to pay our invoice until the issue was fully resolved. She is blunt, rude, and just not what I would expect from a company that is so highly rated. You may be able to have a very good experience with this company, but the inconsistency in service is an issue that the owner should look into to improve his company. I would also make sure you push for more communication about what is being tested and the scope of work completed as they were lacking in this regard as well. Services Drain cleaning, Plumbing pipe repair, Service not listed

Business reply

R. Peer Plumbing & Heating

Hi Cara. I am sorry to hear that you felt the need to give us a bad review. With that being said, we did return to your house on numerous occasions to fix the problem, as we do stand by and guarantee our work. All visits after the initial visit for the job quoted was performed at a no charge to you, including a camera service. The camera service can run any where from $125 -$250, for reference. Unfortunately, your house has the original sewer system in it - which is clay tile. I spoke to your husband over the phone and explained this to him and he agreed with my diagnosis. When it all comes down to it, your problem is solved. At very little expense, or no expense for other services on return visits. When the office manager called to collect payment, you stated that you were withholding payment as we didn't provide a diagnosis. She then told me your concerns, and as a working owner, I called your husband when I had the time back in my office. Online reviews are touchy as they don't portray the entire story, at times. As a local and small business we do take pride in our work and have been in business for 34 years and have many wonderful customers. We have seen some of your reviews on other small business as well. Any contractors out there that happen to look at reviews, this might be what you'll get. - Joe

From Google

Bruce Ludemann 5 of 5

Reasonable price | $200–300 R. Peer Plumbing & Heating has helped me out of a few jams over the past few years. They have always been able to fit me in the schedule very quickly, usually that very same day I called. I had them install a new sump pump this past spring and recently helped me with a badly clogged drain. Very Happy with them, They are my go to company for all my plumbing needs. Services Drain cleaning

From Google

thedeadbeats 5 of 5

Had a main line clog and it would have likely been catastrophic if it down poured again. They were very accommodating and fit me in at the last minute. What more could you ask for? Beyond grateful.

From Google

Digi Tal 1 of 5

Winter time but yet can't do a service call! What a joke

From Google

Joe Ferchen 5 of 5

Highly recommend.

From Google

James 1 of 5

Called them out for a quote on a busted water main. Told person that came out that I was on a tight budget and then never heard from them again. Ended up getting the work done by The plumbing and heating company down the street. They were professional, I had someone out to look at it in a day and had a quote right at that moment and they started work within 48 hours.

From Google

Anthony and Theresa Ceasor 5 of 5

Probably one of the most reliable and professional heating and plumbing companies in the area.. I will not use anyone but Peer R Plumbing & Heating.

From Google

Siu Connor 5 of 5

Peer plumbing came to fix a partially clogged hot water faucet and while they were here, I asked them to look at my sump pump. I hadn’t lived in my house for very long, so I wanted to make sure it was still in good working order.Well, lo and behold, it was on its last leg and Peer was able to replace it right then and there in just a few minutes.I can’t say enough about how professional,kind,and just downright pleasant they were. I will always call Peer for all my plumbing needs.

From Google

Sam 5 of 5

They helped us out on 3 separate occasions. Once for our plugged/hidden bubbler system pipe, again when the water heater sprung a leak, and when the furnace blower motor died. They did amazing work every time. We're customers for life!

From Google

evelyn white 1 of 5

From Google

Judy O'Sullivan 5 of 5

Very friendly and know their job !

From Google

Erica Crooks 5 of 5

Good service

From Google

Lisa Hagen 5 of 5

Positive Responsiveness, Punctuality, Quality, Professionalism, Value

From Google

jeremy haney 5 of 5

From Google

Wiliam Skidmore 5 of 5

From Google

K K 5 of 5

From Google

Bob Scheffer 5 of 5

Quick, efficient and reasonably priced!

From Google

Fran Parrish 5 of 5

We had raw sewage coming up the drain pipe in our [very old] basement and Peer cleaned the entire drain out and removed tons of tree/shrub roots in under an hour. They washed the sewage down the drain and cleaned up the area of the floor where the sewage was. Paul and Sully were so kind, so helpful and knowledgeable; they've obviously done this hundreds of times! It's worth noting we called a different plumber 6 months ago to address the same issue and the service we received was totally different than today with Peer. The other plumber was here for over 3 hours, never opened the drain pipe at the road, didn't remove ANY tree roots (they actually tried to upsell us so they could come back with a camera to "find" roots), they didn't clean the floor, and they obviously didn't fix the issue. It also cost MORE. We will only call Peer from now on! Thank you for wonderful, prompt, kind, capable service! Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Sewer cleaning, Drain cleaning

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Positive and negative reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

How summaries are made

How summaries are made

AI-generated summary

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

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AI-generated summary

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