4.9 of 5
Average of 788 Google reviews
Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.
Booking page on rotorooter
AI summary of their website
From their website, rotorooter
These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.
AI-generated summary
AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.
Reviewers say technicians fixed plumbing and drain problems
Reviewers praise professional, courteous, and friendly service
Reviewers praise prompt arrival, quick responses, and timely appointments
Clear explanations and answers
High prices for the work
AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.
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Open photo 6 of 6From their website, rotorooter.com, and Google
Booking page on rotorooter
Not checked by FairPipes yet
We do not have license records for New York yet. Look up this business on the state licensing board's website.
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Hours as listed on Google; we have not checked them.
From Google
Ashleigh Robinson
New Dominic did an excerpt job addressing our concerns! We appreciate the same-day appointment, too.
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Ashleigh! We're glad to hear Dominic was able to address your concerns effectively and that you appreciated the same-day appointment. Your feedback means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
killakampbell
New $400–600 EDWIN WAS AMAZING!!! Very knowledgeable and moves quickly! Roto Rooter has an amazing guy on the frontline Services Drain cleaning, Plumbing leak detection
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Killakampbell! We're glad to hear that Edwin made such a positive impression with his knowledge and efficiency. We appreciate your kind words about our team! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Tom Wesley
New Ronald was excellent. Knowledgeable and very friendly. Would recommend him to anyone!
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Tom! We're glad to hear that Ronald made such a positive impression with his knowledge and friendliness. Your recommendation means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Samantha Downs
New Reasonable price | $2,000+ Matt was great! He was very through and really worked with us to fit our budget. And he likes dogs. Services Plumbing pipe repair
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Samantha! We're glad to hear that Matt was able to assist you effectively and accommodate your budget. His love for dogs is definitely a bonus! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Michael Sanford
New Great guy great service and very professional
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Michael! We appreciate your kind words about our service and professionalism. Your feedback means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Christie Granto
New Reasonable price | $600–800 Donald was amazing! He talked us through the whole process of clearing our main line in the basement. He made us feel very comfortable and at ease after. I would highly recommend Roto-Rooter. Thank you so much Donald. Services Sewer cleaning
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Christie! We're glad to hear that Donald made the process comfortable for you. We appreciate your recommendation of Roto-Rooter! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
john jern
New Great price | $400–600 Mathew was excellent! Knowledgeable young man and hardworking! If I ever need help again I will be calling again! Services Sewer cleaning
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, John! We're glad to hear that Mathew made such a positive impression with his knowledge and hard work. We look forward to assisting you again in the future! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
michael Danwin
New Reasonable price | $200–400 Services Outdoor plumbing system repair
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Michael, for taking the time to leave a review. We appreciate your feedback! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Samuel Zink
New Had an issue for past 3 days of main sewer line clogged and backing up into basement. Other plumbers didn’t return my calls. Jimmy met me at a convenient time, jetted the line and explained the issue well. I appreciate the help and recommend his service.
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Samuel! We're glad Jimmy was able to assist you with your sewer line issue and provide clear explanations. Your recommendation means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Kelsey Bavencoff
New Great price | $200–400 Had to replace my dryer and surprise! I have copper piping and Lowe’s won’t touch it. Fair enough, switching to electric. Called Roto-Rooter and Dave came out same day, located my gas valve in the last place you would expect, capped it off, and put back the trim he had to yank to find my funky fixings. And charged me almost half of what the other company’s estimate was! On top of being friendly, professional, and informative. 10/10 Services Service not listed
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Kelsey! We're glad Dave could provide you with a quick and cost-effective solution. Your kind words about his professionalism and friendliness mean a lot to us. We appreciate your feedback! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Erin Allan
New Great price | $400–600 Edwin came out for a blocked sewer pipe. Explained everything. He was honest and kind and competent. He loves animals so didn’t mind my nosy cats and dogs. I will now use roto rooter every time! He had a trainee named Dylan with him - also very kind, and stated he could see himself doing this for a long time. He’s learning from a great teacher. Edwin deserves a raise! Thank you, RR. Your services are much appreciated. Services Drain cleaning
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Erin! We appreciate your kind words about Edwin and Dylan. It's fantastic to hear that their honesty and kindness made a positive impression. We'll be sure to pass along your feedback about Edwin's great work! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Dan Schichtel
New
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Dan, for taking the time to leave a review. We appreciate your feedback! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Oscar Morales
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Oscar, for taking the time to leave a review! Your feedback is appreciated. Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Anthony Livingston
Not sure | $800–1,000 I would like to take the time out to thank Jimmy for being a professional first and foremost and going beyond the measure he's snake from the inside to the outside he helped clean up the mess that came from this job that he did alone he even had to call one of the maintenance worker to help clean up the mess I wish I had pictures to show I wish you would provide Jimmy and the rest of the workers what tarps just in case of spills I had to use one of my comforters to get the mess up and Jimmy was nice enough to carry it out he was very professional Jimmy once again I thank you Services Drain cleaning, Outdoor plumbing system repair
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Anthony, for your kind words! We're glad to hear about your positive experience with Jimmy and appreciate your suggestions for improvement. Your feedback means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Heather Lee
Reasonable price | $2,000+ Amazing service, very professional and knowledgeable! Considering the extent of the job, they kept it neat and clean as well Services Plumbing pipe repair, Sewer cleaning
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Heather! We're grateful for your kind words about our service and professionalism. Keeping everything neat and clean is a priority for us, and we're glad you noticed! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Kaleb Leckel
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Kaleb, for taking the time to leave a review. We appreciate your support! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Thomas Schiavone
Jimmy provided great service he was super knowledgeable and friendly 5/5 service would recommend.
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Thomas! We're glad to hear that Jimmy provided you with great service and that you found him knowledgeable and friendly. Your recommendation means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Alyssa Reidy
Wonderful Work by Matt Poblocki
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Alyssa! We're glad to hear you were impressed with Matt's work. Your support means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Bradley Lock
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you, Bradley, for taking the time to leave a review. We appreciate your support! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
From Google
Heidi Ball
Reasonable price | $800–1,000 Gabrielle was fantastic- very helpful and extremely polite Services Plumbing leak detection, Plumbing leak repair
Business reply
Roto-Rooter Plumbing & Water Cleanup
Thank you for your feedback, Heidi. It's great to hear that Gabrielle provided you with helpful and polite service. If you have any further concerns or need assistance, please send an email to Pat.Swanson@rrsc.com with your full service address, ZIP code, and a copy of this review so we can work to improve your experience. Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com
Showing 20 of 788 reviews
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From Google
Business reply
Roto-Rooter Plumbing & Water Cleanup
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