Cheektowaga
Cheektowaga

Roto-Rooter Plumbing & Water Cleanup

4.7 of 5

Average of 1,573 Google reviews

Positive and negative reviews

  • Positive
  • Negative
  • Not counted

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

Call (716) 655-5110Visit website
Book online

Booking page on rotorooter.com

Book online

Booking page on rotorooter.com

AI summary of their website

About Roto-Rooter Plumbing & Water Cleanup

Roto-Rooter Plumbing & Water Cleanup serves homes and businesses in Cheektowaga and nearby Western New York communities. The local team handles plumbing repairs and maintenance, drain cleaning, water heater work, and water damage cleanup. The company is part of a brand founded in 1935.

Services

  • Drain cleaning
  • Sewer lines
  • Trenchless pipe repair
  • Tankless water heaters
  • Leak detection
  • Water treatment
  • Mold remediation

They offer

  • Free estimates
  • Warranty on work
  • Financing
  • Upfront pricing
  • Discounts

From their website, rotorooter.com, as of October 23, 2026.

These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.

What their website says

Drain cleaning
"Roto-Rooter offers drain cleaning services."
Sewer lines
"Main sewer line cleaning and inspection"
Trenchless pipe repair
"Trenchless pipe lining can restore structural integrity to qualifying laterals without excavating driveways or landscaping."
Tankless water heaters
"Trust Roto-Rooter for repair and replacement of gas, electric and tankless water heaters"
Leak detection
"Professional-grade diagnostics including video camera inspection and leak detection"
Water treatment
"Roto-Rooter installs and services water softeners and whole-house filtration systems properly sized for Cheektowaga households."
Mold remediation
"Mold Remediation"
Free estimates
"Free Estimates & No Trip Charge. Same Day Service"
Warranty on work
"We stand behind our work with comprehensive warranties and arrive prepared to complete the job right the first time."
Financing
"We have partnered with Synchrony Bank to offer financing options to make your plumbing repair expenses as convenient and stress-free as possible."
Upfront pricing
"Roto-Rooter is fully licensed and insured, with transparent pricing before work begins."
Discounts
"$55 Off Any Plumbing or Drain Cleaning Service"

AI-generated summary

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

What reviewers like

  1. Professionalism and courtesy

    See 120 reviews

  2. Reviewers praise effective, efficient repairs that resolve plumbing problems

    See 105 reviews

  3. Prompt arrival and responses

    See 76 reviews

  4. Reviewers praise clear explanations and helpful repair advice

    See 49 reviews

What reviewers dislike

  1. Prices they considered excessive

    See 12 reviews

  2. Reviewers report damage or mess left during plumbing work

    See 5 reviews

  3. Reviewers report delays, missed arrival windows, or poor scheduling

    See 5 reviews

  4. Reviewers report high quotes for repairs they say were unnecessary

    See 4 reviews
  • Written reviews used: 300 of 1,449
  • Each point's review count is out of 300.
  • Made on October 25, 2026

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

Photos

From their website, rotorooter.com, and Google

Call (716) 655-5110Visit website
Book online

Booking page on rotorooter.com

License record

Not checked by FairPipes yet

We do not have license records for New York yet. Look up this business on the state licensing board's website.

Details

Hours
E-mail
rr.social@rrsc.com
Social media

Hours as listed on Google; we have not checked them.

Reviews

From Google

Pat O'Brien

New Reasonable price | $400–600 I was greeted at the door by Dominic, a professional young man who treated me with courtesy and showed great respect for my home. I watched him carefully taking the equipment out of his van and getting set up after diagnosing the situation. I couldn’t be happier with his service. You’re lucky to have such a great employee who is dedicated to your company. Services Drain cleaning

Business reply

Roto-Rooter Plumbing & Water Cleanup

Thank you, Pat, for your wonderful feedback! We're glad to hear that Dominic provided you with such courteous and respectful service. We appreciate your kind words about his dedication and are fortunate to have him on our team. Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com

From Google

daren hirsch

New Overpriced Yesterday rotorooter ran a jetter on my neighbor's sewer line. The jetter spattered raw sewage on my house and my neighbors house. They packed up all their equipment and left the sewage. This is not acceptable. I do not recommend these slobs for anything. Pat answer the phone reply to email do something other than the politically correct answer with no reply. DEC DOH Services Sewer repair

Business reply

Roto-Rooter Plumbing & Water Cleanup

Thank you for sharing your feedback. We’re sorry to hear that our service did not meet your expectations. Unfortunately, we weren’t able to locate your record in our system. To help us investigate this further, please email me your full-service address, including the zip code. My email is Pat.Swanson@rrsc.com. Including a copy of this review would also be helpful. We appreciate the opportunity to better understand your experience and address your concerns. Thank you, Pat Swanson Customer Satisfaction Manager

From Google

Ken Long

New

Business reply

Roto-Rooter Plumbing & Water Cleanup

Thank you, Ken, for taking the time to leave a review. We appreciate your support! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com

From Google

Azizah Hawkins

New Reasonable price | $200–400 Services Drain cleaning

Business reply

Roto-Rooter Plumbing & Water Cleanup

Thank you, Azizah, for taking the time to leave a review. We appreciate your support! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com

From Google

Meilock Harris

New Not sure

Business reply

Roto-Rooter Plumbing & Water Cleanup

Thank you, Meilock, for taking the time to leave a review. We appreciate your support! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com

From Google

Hadi Alawbali

New Great price | $200–400 Omar did a great job fixing my toilets and my sinks for both my upstairs and downstairs bathrooms.GREAT job and great prices Services Toilet repair

Business reply

Roto-Rooter Plumbing & Water Cleanup

Thank you, Hadi! We're glad to hear that Omar did a fantastic job with your bathrooms and that you were pleased with the pricing. Your support means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com

From Google

Lorraine Forman

New Reasonable price | $1,400–1,600 Services Sump pump repair, Sump pump installation

Business reply

Roto-Rooter Plumbing & Water Cleanup

Thank you, Lorraine, for taking the time to leave a review. We appreciate your support! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com

From Google

Tanja Peters

New Great price | $400–600 Our basement drain was backing up on a Saturday.... Called Roto-Rooter, Matthew was there within the hour, got the drain cleared and all was well so quick, my hubby slept through it ;) Services Sewer cleaning

Business reply

Roto-Rooter Plumbing & Water Cleanup

Thank you, Tanja! We're glad Matthew could resolve the issue so quickly, allowing your hubby to catch some extra sleep. We appreciate your feedback! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com

From Google

Mark Jerge

New Gabriel was an analytical, determined & and efficient Services Drain cleaning

Business reply

Roto-Rooter Plumbing & Water Cleanup

Thank you, Mark! We appreciate your kind words about Gabriel's dedication and efficiency. Your feedback means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com

From Google

Jared Arellano

New Jamie was great! Very helpful and willing to troubleshoot. Services Outdoor plumbing system repair

Business reply

Roto-Rooter Plumbing & Water Cleanup

Thank you, Jared! We're glad to hear that Jamie was helpful and willing to troubleshoot. Your feedback is appreciated! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com

From Google

Simon Hino

New

Business reply

Roto-Rooter Plumbing & Water Cleanup

Thank you, Simon, for taking the time to leave a review. We appreciate your feedback! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com

From Google

Michael Murphy

New Reasonable price | $400–600 Very prompt and professional service. Services Sewer cleaning

Business reply

Roto-Rooter Plumbing & Water Cleanup

Thank you, Michael! We're glad to hear you appreciated our prompt and professional service. Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com

From Google

Patricia Smith

New Reasonable price | $2,000+ The work was done efficiently and in less time than I was expecting. Services Toilet repair, Drain cleaning

Business reply

Roto-Rooter Plumbing & Water Cleanup

Thank you, Patricia! We're glad to hear that you found our work efficient and completed in a timely manner. Your satisfaction means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com

From Google

Bonnie Higgins

New Sewer backed up, David got here within an hour and explained what he was going to do and took care of the root problem! Services Sewer cleaning

Business reply

Roto-Rooter Plumbing & Water Cleanup

Thank you, Bonnie, for your kind words! We're glad David could assist you so promptly and effectively. Your satisfaction means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com

From Google

Christopher Patti

New Reasonable price | $200–400 Fast and excellent service. Clogged toilet fixed same day, quickly. Very knowledgeable technician. Gave me some good maintenance and replacement tips. Thank you! Services Toilet repair

Business reply

Roto-Rooter Plumbing & Water Cleanup

Thank you, Christopher! We're glad to hear you had a positive experience with our fast service and knowledgeable technician. Your appreciation means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com

From Google

Susan Schifferle

Reasonable price | $200–400 My technician was the best. He understood the problem and fixed issue immediately. I will definately recommend him. Services Toilet repair

Business reply

Roto-Rooter Plumbing & Water Cleanup

Thank you, Susan! We're glad to hear that your technician provided excellent service and resolved the issue quickly. We appreciate your recommendation! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com

From Google

Lion's Paw Consulting

Matt P. was the best sewer / plumbing technician I’ve worked with hands down. He was very thorough and paid a lot of attention to detail. I would absolutely recommend RotoRooter and Matt P. specifically. A++ Services Plumbing pipe repair, Sewer cleaning, Outdoor plumbing system repair

Business reply

Roto-Rooter Plumbing & Water Cleanup

Thank you, Lion's! We appreciate your kind words about Matt and are glad to hear you had such a positive experience. Your recommendation means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com

From Google

Heather Lee

Reasonable price | $2,000+ Very professional and knowledgeable and courteous! I'm so grateful for his entire team, what was a huge job he made Very simple to understand and came in early on a Saturday to finish, also he kept the entire job immaculate!! My go to for any plumbing related issues Services Plumbing pipe repair, Sewer repair, Service not listed

Business reply

Roto-Rooter Plumbing & Water Cleanup

Thank you, Heather! We appreciate your kind words and are glad to hear that our team made the process simple and efficient for you. Your support means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com

From Google

Russell Notaro

Overpriced | $2,000+ Had a drain pipe replaced at the curb supposed to get the drain pipe cleaned with a power wash still waiting haven't heard from them

Business reply

Roto-Rooter Plumbing & Water Cleanup

I understand your frustration, Russell. It's important to us that you receive the service promised, and I apologize for the delay in communication regarding the power wash. Please send an email to Pat.Swanson@rrsc.com with your full service address, ZIP code, and a copy of this review so we can work to improve your experience. Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com

From Google

constance wheeler

Reasonable price | $400–600 Ron was great. So patient and explained everything as he examined our sewer line. Would recommend him highly Services Sewer cleaning

Business reply

Roto-Rooter Plumbing & Water Cleanup

Thank you, Constance! We're glad to hear that Ron provided such great service and took the time to explain everything. Your recommendation means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com

Showing 20 of 1,573 reviews

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Positive and negative reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

About Roto-Rooter Plumbing & Water Cleanup

From their website, rotorooter.com, as of October 23, 2026.

These facts are the business's own claims, and FairPipes has not checked them. AI summarized the website and can make mistakes.

What their website says

Drain cleaning
"Roto-Rooter offers drain cleaning services."
Sewer lines
"Main sewer line cleaning and inspection"
Trenchless pipe repair
"Trenchless pipe lining can restore structural integrity to qualifying laterals without excavating driveways or landscaping."
Tankless water heaters
"Trust Roto-Rooter for repair and replacement of gas, electric and tankless water heaters"
Leak detection
"Professional-grade diagnostics including video camera inspection and leak detection"
Water treatment
"Roto-Rooter installs and services water softeners and whole-house filtration systems properly sized for Cheektowaga households."
Mold remediation
"Mold Remediation"
Free estimates
"Free Estimates & No Trip Charge. Same Day Service"
Warranty on work
"We stand behind our work with comprehensive warranties and arrive prepared to complete the job right the first time."
Financing
"We have partnered with Synchrony Bank to offer financing options to make your plumbing repair expenses as convenient and stress-free as possible."
Upfront pricing
"Roto-Rooter is fully licensed and insured, with transparent pricing before work begins."
Discounts
"$55 Off Any Plumbing or Drain Cleaning Service"

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

How summaries are made

How summaries are made

AI-generated summary

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

Reviews behind this point

AI-generated summary

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