Hamburg

Cellino Plumbing, Heating & Cooling

4.9 of 5

Average of 391 Google reviews

Positive and negative reviews

  • Positive 383 reviews, 97% of all reviews
  • Negative 7 reviews, 2% of all reviews
  • Not counted 1 review, 1% of all reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

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AI-generated summary

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

What reviewers like

  1. Knowledge and clear explanations

  2. Professionalism and courtesy

  3. Clear communication and updates

  4. Reviewers praise efficient work and successful repairs

What reviewers dislike

  1. Dissatisfaction with pricing

  • Written reviews used: 300 of 359
  • Each point's review count is out of 300.
  • Made on October 24, 2026

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

Call (716) 257-8883Visit website
Book online

Booking page on book.servicetitan.com

License record

Not checked by FairPipes yet

We do not have license records for New York yet. Look up this business on the state licensing board's website.

Details

Hours
  • Every day Open 24 hours

Hours as listed on Google; we have not checked them.

Reviews

From Google

Mike Dee 5 of 5

New LaShawn came in and completed a furnace check. Service was great and all details were check to insure the furnace is running properly

Business reply

Cellino Plumbing, Heating & Cooling

Thank you so much for your wonderful 5-star review, Mike! We're thrilled to hear that LaShawn provided great service during your furnace check with Cellino Plumbing, Heating, Cooling & Electric. Ensuring your furnace runs properly is our top priority! If you ever need assistance again, we're here to help!

From Google

Andrea Ott 5 of 5

New Reasonable price | $2,000+ Zach was very professional and informative. I would recommend Cellino to everyone. Services Toilet repair, Water heater installation

Business reply

Cellino Plumbing, Heating & Cooling

Thank you so much for the glowing 5-star review, Andrea! We're thrilled to hear that Zach provided you with professional and informative service at Cellino Plumbing, Heating, Cooling & Electric. Your recommendation means the world to us! If you ever need anything else, just let us know.

From Google

Linda Hamilakis 5 of 5

New Marcus from Cellino Plumbing, Heating, Cooling and Electric, was absolutely Great! He was professional, knowledgeable and has a wonderful sense of humor.

Business reply

Cellino Plumbing, Heating & Cooling

Thank you so much for your kind words, Linda! We're thrilled to hear that Marcus from Cellino Plumbing, Heating, Cooling & Electric provided you with such a great experience. His professionalism and sense of humor truly make a difference. We appreciate your support and look forward to helping you again in the future!

From Google

Karen Krempa 5 of 5

They are awesome with their service and easy to schedule an appointment. Highly recommend. Garret Brown came and did a tuneup on our furnace (11/24). He was very friendly, explained a few things to be done, with no pressure. Just another great experience as usual. I just had my furnace cleaned (1/9/25) and boy was it dirty. Took about two hours and now it's super clean. Great service as usual, along with being very knowledgeable. Had another service call on 6/12/25 for sewer backup and as usual did an outstanding job a quick response time. They are always my go to. Thank you guys On June 13th Nick King came and did a camera sewer inspection. I was at work but kept me posted the whole time. Another great experience as always. Today (6/19/25) I had an A/C repair which ended up being the thermostat which was nice and Garret was great. He explained everything and super nice. Cellino does not disappoint. The same day we had a sewer jetting done. Esteban and Matthew did a great job. Explained everything to me about a future job to be done. Matthew explained everything to me about the jetting, which was great because we've never had this done. Not to sound like a broken record but cellino doesn't disappoint. Thank you guys as usual. Ok I'm back at it again. With my home remodel and wiring I had to have Cellino out again today (6/25/25). I called in the morning about my a/c and they got me in the same day. Garret Brown, once again, did a great job moving my thermostat and making sure everything was in working order. Top notch all the way. Thanks again guys for a job well done. Had my a/c tuneup today(7/24/25) and as usual Garret Brown was awesome. Gave me info on my unit and any future repairs. Another 👍🏻👍🏻 Cellino. On October 23rd I had my furnace tuneup done by Joella Sweet and Aaron Newer. Wonderful job as always, they explained everything and super customer service. Cellino is always my go to On August 3rd 2026 I have an A/C tune-up by Marcus Leavitt and he was so nice. Did a quick an efficient job on the tune-up. As always Im happy with everything and again Marcus was nice and personable. Today September 22nd, 2026 we had a new smart meter put in then after, a few lights and recepticals didn't work. National Grid came out couldn't figure it out and yet again Cellino came and fixed it. Jordan Garrett fixed a minor issue and we were good to go. Super friendly and explained what happened. Thanks again Cellino for your prompt service. I had a generator tune-up today, Oct.15,2026, by Garret Brown. Friendly as always and joked about being on a first name basis 🤣. Quick and efficient job and gave me recommendations going forward. As always a happy customer and great customer service 😀 Positive Punctuality Services HVAC system repair, HVAC system maintenance, A/C system maintenance, Heating system maintenance, Sump pump installation

Business reply

Cellino Plumbing, Heating & Cooling

Hi Karen! Wow, thank you so much for your amazing 5-star review for Cellino Plumbing, Heating & Cooling! We’re thrilled to hear that you consistently have great experiences with us, from Garret's friendly furnace tune-up to the thorough sewer jetting with Esteban and Matthew. Your recommendation means the world to us! It’s wonderful that our team makes your home remodel and maintenance easier, and we appreciate your trust in us as your go-to. We look forward to serving you again in the future. Thanks for being such a fantastic customer! 😊

From Google

Lady Jane 5 of 5

New Reasonable price | $200–400 The team did an excellent job trouble shooting my electrical problem and solving it! They were professional, kind, and knew what they were doing. I feel like I got great value in both the service and the price. Thank you! Services Electrical inspections

Business reply

Cellino Plumbing, Heating & Cooling

Thank you so much! We're thrilled to hear that our team at Cellino Plumbing, Heating, Cooling & Electric was able to help. Your kind words about our professionalism and value mean a lot to us! We truly appreciate your support and look forward to serving you again in the future!

From Google

Ken Broomell 5 of 5

New Reasonable price | $1–200 LaShawn was excellent. She went right to it and kept me informed along the way. She seemed very knowledgeable and confident and is a very personable young person Services Heating system maintenance

Business reply

Cellino Plumbing, Heating & Cooling

Thank you so much for your fantastic 5-star review! We're thrilled to hear that LaShawn provided you with excellent service and kept you informed throughout the process. It’s great to know that she made a positive impression. At Cellino Plumbing, Heating, Cooling & Electric, we strive to deliver top-notch service, and it’s wonderful to hear that we hit the mark! We appreciate your kind words!

From Google

Jamie Finotti 5 of 5

New $2,000+ Zach our technician was amazing and efficient. He explained that our (very old) water heater had rusted and needed replaced. He same day installed a new one, worked quietly and efficiently all on his own in the basement and even cleaned up his mess, including scrubbing a rust droplet out of our mud room carpet. He walked us through the new install and was in and out in 2 hours. He even took time to love on our very nosey dog! Service was great! Services Water heater installation, Water tank installation

Business reply

Cellino Plumbing, Heating & Cooling

Thank you so much for your fantastic review, Jamie! We're thrilled to hear that Zach provided amazing and efficient service during your water heater replacement at Cellino Plumbing, Heating, Cooling & Electric. It's great to know he took the time to explain everything and even made your pup feel special! We truly appreciate your kind words and look forward to serving you again in the future!

From Google

Aaron Senseney 1 of 5

New Not sure No idea what to think about their service since they never actually showed up. Scheduled for a plumbing service for today, 10/6 in the 12pm-4pm window. Got a text at 1:54pm saying that I was still on the schedule. Got another text at 3:18pm explaining that one of their earlier jobs took longer than expected and that they were running behind, but that I was still on the schedule for the day. No update until 5:44pm, when I got the following text: "Your technician is currently finishing up his last job. You are still on the schedule he should be calling you once he is done." So imagine my surprise when I get a call from the company at 6:22pm explaining that they wouldn't actually make it, and wanted to reschedule for tomorrow, 10/7. Now, they did offer a discount, but we were not going to be available on 10/7 due to work. I had scheduled the service for 10/6 as someone would actually be home then. The discount offered was just not worth the trouble at that point. Overall, just not a good first impression of the company, and I don't really plan on calling them again in the future. Don't schedule someone for service, tell them repeatedly that they are still on the schedule, and then not show up.

Business reply

Cellino Plumbing, Heating & Cooling

We sincerely apologize for the frustration and inconvenience. We did our best to keep you updated throughout the day as our technician experienced unexpected delays on earlier appointments. Our intention was absolutely to still make it to your home, which is why we continued to provide updates rather than rescheduling your appointment earlier. Unfortunately, unexpected situations can arise in our line of work that cause jobs to take longer than anticipated. We understand how frustrating this is, especially when you've made arrangements to be home for your appointment. This is also why we offer a discount when we need to reschedule, as we recognize the inconvenience it causes. We completely understand your disappointment and are sorry we weren't able to get to you as planned. We appreciate your feedback and hope you'll consider giving us another opportunity in the future.

From Google

Dan Kij 5 of 5

New

Business reply

Cellino Plumbing, Heating & Cooling

Hi Dan! Thank you so much for the fantastic 5-star review! We're thrilled to hear that you had a great experience with Cellino Plumbing, Heating, Cooling & Electric. Your support means a lot to us! If you ever need our services again, we’re here to help.

From Google

Susan Zettl 5 of 5

New Reasonable price Quick response time from a professional team. James is a pleasure to deal with, I was fully informed about the problem which was solved in a reasonable amount of time. James also explained future steps to take to prevent another occurrence. Thanks for making this easy. Services Sewer cleaning

Business reply

Cellino Plumbing, Heating & Cooling

Thank you so much for the fantastic 5-star review, Susan! We're thrilled to hear that James provided you with quick and professional service at Cellino Plumbing, Heating, Cooling & Electric. It's great to know you felt fully informed and supported throughout the process. Your satisfaction means the world to us! If you ever need assistance again, we're here to help.

From Google

Sharon Palma 5 of 5

Great price | $2,000+ Jolene was here from cellino to do maintenance on my air conditioner. Excellent job! Services Water heater installation, HVAC system maintenance, Heating system repair, Heating system installation, Shower repair, Service not listed

Business reply

Cellino Plumbing, Heating & Cooling

Hi Sharon! Thank you so much for the fantastic 5-star review! We at Cellino Plumbing, Heating, Cooling & Electric are thrilled to hear you had a great experience. Your satisfaction means the world to us! If there’s anything else we can assist you with, just let us know. Thanks again!

From Google

elizabeth scimia 5 of 5

The service was fantastic he came in diagnosed the problem right away very professional even put up with my three dogs and gave them a treat. I would highly recommend them to anybody they were in and out and got the job done!

Business reply

Cellino Plumbing, Heating & Cooling

Thank you so much for your glowing 5-star review, Elizabeth! We're thrilled to hear that you had a fantastic experience with our team at Cellino Plumbing, Heating, Cooling & Electric. It's great to know that our technician was professional and even made friends with your dogs! Your recommendation means the world to us. If you ever need our services again, we’re just a call away!

From Google

Norm Boyczuk 5 of 5

Reasonable price | $200–400 Services Drain cleaning

Business reply

Cellino Plumbing, Heating & Cooling

Thank you so much for the 5-star review, Norm! We truly appreciate your feedback and are thrilled to hear you had a great experience with Cellino Plumbing, Heating, Cooling & Electric. Your satisfaction means the world to us, and we look forward to serving you again!

From Google

Rodney Singletery 5 of 5

Business reply

Cellino Plumbing, Heating & Cooling

Hi Rodney! Thank you so much for the fantastic 5-star review! We're thrilled to hear that you had a great experience with Cellino Plumbing, Heating, Cooling & Electric. Your support means a lot to us, and we look forward to serving you again in the future!

From Google

Dawn C. 4 of 5

Not sure | $600–800 Knowledgeable and able to locate problem in a mobile home. Not so happy with pricing for the area already exposed.( No walls needed to be cut into) No warranty work or part coverage because they weren't in stock, needed to be "special" ordered. Other than that, the worker was pleasant and fixed the current issue. Services Plumbing leak detection, Plumbing pipe repair, Plumbing leak repair

Business reply

Cellino Plumbing, Heating & Cooling

Thank you for your review! We appreciate your feedback and are glad to hear that you had a good experience with Cellino Plumbing, Heating, Cooling & Electric. If there's anything we can improve on or if you have specific concerns, please let us know. We're always here to help!

From Google

Richard Schalk 5 of 5

Reasonable price | $1,800–2,000 New bathroom tub and shower fixtures, including a new valve body. Zack did a great job! Services Shower repair

Business reply

Cellino Plumbing, Heating & Cooling

Thank you so much for the awesome 5-star review, Richard! We're thrilled to hear that Zach did a great job with your new bathroom tub and shower fixtures at Cellino Plumbing, Heating, Cooling & Electric. Your satisfaction means the world to us! If you need anything else, just let us know.

From Google

Joseph Mylotte 5 of 5

Not sure Good experience obtaining an estimate on a plumbing job.

Business reply

Cellino Plumbing, Heating & Cooling

Thank you so much for your 5-star review, Joseph! We're thrilled to hear you had a good experience getting an estimate for your plumbing job at Cellino Plumbing, Heating, Cooling & Electric. If you need anything else, just let us know!

From Google

Jeff Anderson 5 of 5

Reasonable price | $200–400 Had sewer / drain backup. Cellino was there in 2 hours. Also came back next day to put camera in underground pipe free of charge. Taylor was awsome.

Business reply

Cellino Plumbing, Heating & Cooling

Thank you so much for the fantastic 5-star review, Jeff! We're thrilled to hear that our team at Cellino Plumbing, Heating, Cooling & Electric was able to respond quickly to your sewer and drain backup issue. We’re always here to help, so feel free to reach out if you need anything else!

From Google

martin nasternak 5 of 5

Great price | $200–400 My technician James Ellis was excellent explain everything thing that going on. Cellino plumbing great on time solve problems Services Toilet repair

Business reply

Cellino Plumbing, Heating & Cooling

Thank you for the fantastic 5-star review, Martin! We're thrilled to hear that James provided excellent service and kept you informed throughout the process. At Cellino Plumbing, Heating, Cooling & Electric, we pride ourselves on timely and effective solutions. Your feedback means a lot to us!

From Google

Greg Lawson 5 of 5

Great price Professional service at a fraction of the cost charged by the national vendors.

Business reply

Cellino Plumbing, Heating & Cooling

Thank you so much for the fantastic 5-star review, Greg! We're thrilled to hear that you found our professional service to be a great value at Cellino Plumbing, Heating, Cooling & Electric. We pride ourselves on providing top-notch service without the hefty price tag. Your support means a lot to us!

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Positive and negative reviews

Google reviews of 4 or 5 count as positive. Google reviews of 1 or 2 count as negative. Google reviews of 3 are not counted.

Summary of reviews

AI wrote this summary from the reviews below. It can make mistakes, so read the reviews too.

How summaries are made

How summaries are made

AI-generated summary

AI reads the Google reviews shown on this page, up to 300. When there are more, it reads a random sample of 300 with the same mix of star ratings as all the reviews. Each point is something at least 3 reviewers say. It shows how many, and you can open their reviews. Complaints are what reviewers report, not our verdict. We check serious ones before showing them. AI can make mistakes, so read the reviews too.

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AI-generated summary

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